<div><strong>SUMMARY</strong></div><div>This position will support NAMB’s ministry objectives in Sharing Christ, Starting Churches, and Sending Missionaries and Volunteers by insuring the technology infrastructure is safe, secure and reliable as measured by 99.9% availability.&nbsp; This position is a Tier 3 network infrastructure and server administration, maintenance and support position which focuses on providing excellent customer service according to established service level agreements (SLA’s); and troubleshooting service requests that have been escalated from other Information Services support staff.</div><div><br><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong>: include the following and other duties as assigned:</div><ul><li>Monitoring, troubleshooting, and remediating server and infrastructure resources.</li><li>Managing Active Directory and Azure Active Directory user accounts, permissions and passwords.</li><li>Implementing, managing, and troubleshooting Azure network and application resources</li><li>Managing Exchange Online e-mail, anti-spam and virus protection</li><li>Managing Windows Server and infrastructure patch management and updates</li><li>Managing organizational MDM solutions JAMF and Intune</li><li>Implement and support remote network solutions for NAMB and Send Relief ministry centers</li><li>Implement and support conference room AV solutions</li><li>Maintain current documentation of infrastructure processes and diagrams</li><li>Ensuring the most cost-effective and efficient use of technology resources</li></ul><div><br><strong>QUALIFICATIONS</strong></div><div>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp; The requirements listed below are representative of the knowledge, skill, and/or ability required.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div><br><strong>EDUCATION and/or EXPERIENCE</strong></div><div>1. Net+ or equivalent certification required</div><div>2. Three to five years’ related experience and/or training; or equivalent combination of education and experience.</div><div>3. A+ or equivalent certification recommended, but not required</div><div>4. Experience with:</div><ul><li>Microsoft Windows Server 2016 and later</li><li>Microsoft Windows 10 and later</li><li>Mac OSX</li><li>Microsoft Active Directory</li><li>Microsoft Azure</li><li>Microsoft Office365</li><li>VMware 7.0</li><li>Networking technologies and protocols (routing, switching, VLANs)</li></ul><div><br><strong>COMMUNICATION SKILLS</strong></div><div>Ability to read, analyze, and interpret most documents.&nbsp; Listening skills must be excellent with a proven ability to understand what is said and what is meant.&nbsp; Written skills must be strong and flexible.&nbsp; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.&nbsp;</div><div><br><strong>MATHEMATICAL SKILLS</strong></div><div>Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.&nbsp;<br><br></div><div><strong>REASONING ABILITY</strong></div><div>Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.&nbsp; Ability to deal with a variety of abstract and concrete variables.</div><div><br><strong>CHRISTIAN WALK</strong></div><div>Evidences of a mature and growing Christian walk characterized, by Paul, in 1 Timothy 3<br>and Titus 1. Personal wisdom and sufficiency are grounded in Christ and the word of God, with a life submitted to God’s authority in all things. Models a daily soul-winning lifestyle.&nbsp; Can effectively lead others in prayer.&nbsp; Gives regularly and generously to the work of the church.&nbsp; Readily applies scripture to personal and professional situations. Can articulate Baptist theological understandings on a range of issues. Conducts ministry in keeping with the principles and spirit of the <em>Baptist Faith and Message</em> <em>2000</em>.</div><div><br><strong>PERSONAL QUALITIES</strong></div><div>Enjoys healthy, affirming relationships with spouse (if married), family, neighbors and friends.&nbsp; Exhibits integrity in professional and personal life.&nbsp; Modest in dress and deportment and makes a favorable first impression in both bearing and manner.&nbsp; Aware of personal strengths and shortcomings, potential, psychological needs, biases and prejudices, and actively solicits and benefits from constructive criticism.&nbsp; Personal finances are in order, with no oppressive burden of consumer debt.&nbsp; Is a member of a local Southern Baptist church and takes an active role as time permits.&nbsp; Demonstrates a high level of energy, with a bright, positive affect, warmth and genuine interest in people.&nbsp;</div><div><br><strong>SUPERVISORY RESPONSIBILITIES</strong></div><div>Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.&nbsp; Responsibilities include interviewing, hiring and training employees; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and, resolving problems.&nbsp; Plans effectively for self and those assigned to help.&nbsp; Can develop and implement strategy and tactics with a schedule to meet expected results.&nbsp; Works in concert with others as a team player, neither dominating nor hesitating.&nbsp; Juggles several tasks or projects simultaneously and can cope successfully with changing priorities and the demands of a complex matrix organization.&nbsp; Adheres to budget limits and procedures and holds to a high ethical standard of fiscal control.&nbsp; Maintains confidentiality with sensitive institutional data.&nbsp; Practices servant leadership, giving praise, encouragement, and recognition when merited.&nbsp; Self-directed and motivated to start and complete assignments promptly without procrastination.&nbsp; Relates well to all kinds of people in all levels of their Christian walk, regardless of age, race, denominational affiliation or gender.&nbsp; Plans and runs effective meetings, and participates in such a way as to foster team unity and common goals.</div><div><br><strong>OTHER SKILLS, ABILITIES, QUALIFICATIONS</strong></div><div>Working knowledge of the NAMB strategy.&nbsp; Baptist guidelines – understands and demonstrates a familiarity with the financial structure within and among the SBC operating entities, i.e., NAMB, IMB, LifeWay, State conventions, associations and churches.&nbsp;</div><div><br><strong>PHYSICAL DEMANDS</strong></div><div>While performing the duties of this job, the employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.&nbsp; The employee may need to lift and/or move up to 10 pounds.</div>

Senior Manager, Technology Services

<div><strong>The salary range for this role is $97,000 - $139,000 &nbsp;<br></strong><br></div><div><strong>Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 15% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.</strong></div><div><br><strong>States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate. If you live within 50 miles of either the Melbourne, FL or Colorado Springs, CO office, you would be expected to work onsite 3 days per week.</strong></div><div><br><strong>The Mission</strong></div><div>At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of <a href="https://www.medishare.com/">Medi-Share®</a>, a healthcare sharing ministry for Christians, we cultivate that belief.</div><div><br><strong>The Team</strong></div><div>Everyone at Christian Care Ministry is in agreement with our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/">Statement of Faith, </a>which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.</div><div><br><strong>The Job</strong></div><div>The Senior Network Engineer provides day-to-day hands-on support to the network infrastructure, servers, virtualized environment, applications, and mobile devices. Responsibilities include the support of LAN/WAN operations between multiple sites and local site break/fix, software/hardware upgrades, patch management and application installs, and user support/training. This role interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. This role requires extensive, sometimes 24-7 customer interaction, and timely responsiveness to issues and questions. This role may direct the responsibilities and help prioritize the duties of the Tier I level Help Desk support team. Strong Cisco skills are required.</div><div><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Establishes networking environment by designing network configuration, directing system installation, and defining, documenting, and enforcing system standards</li><li>Maintains a Cisco-centric network environment</li><li>Configures and installs various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)</li><li>Monitors, troubleshoots, and escalates issues – particularly WAN/LAN connections -&nbsp; to the appropriate vendor</li><li>Maximizes network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization</li><li>Secures network system by establishing and enforcing policies, defining and monitoring access</li><li>Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.</li><li>Maintains organization’s current VMWare environment</li><li>Maintains and monitors Dell Storage arrays</li><li>Maintains, monitors, and tests VMware Recover Point disaster recovery</li><li>Executes annual testing of Disaster Recovery</li><li>Serves as lead technical advisor on disaster recovery planning and testing</li><li>Reports on network operational status</li><li>Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs</li></ul><div><br><strong>Essential Skills &amp; Abilities</strong></div><ul><li>Knowledge of troubleshooting network procedures and best practices</li><li>Experience with network challenges associated with systems integration, including COTS integration, capacity analysis, and system architecture design</li><li>Has demonstrated experience in the use of network analysis tools</li><li>Experience with data center networking and networking technologies</li><li>Experience managing internal or client-facing projects to completion and troubleshooting clients’ technical issues</li><li>Detail-oriented, task-driven, with excellent communication skills</li><li>Excellent network analysis fundamentals and robust troubleshooting skills</li><li>Strong verbal and written communication skills</li><li>Ability to engage users in a professional manner and present technical concepts plainly to semi-technical customers</li><li>Desires to learn new technologies and apply them to customer use cases</li><li>Must be willing and able to work during and after-hours maintenance windows, which could include weekend and weekday after-hours work</li><li>Must be willing to work with other engineers and collaborate effectively with them</li><li>Must have experience with Cisco Firepower Threat Defense (FTD) and strong Command-Line Interface (CLI) skills</li><li>Willingness to work with alternative vendors outside of Cisco products</li></ul><div><br><strong>Core Competencies/Demonstrable Behaviors</strong></div><ul><li>Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear</li><li>Collaborates - Building partnerships and working collaboratively with others to meet shared objectives</li><li>Decision quality - Making good and timely decisions that keep the organization moving forward</li><li>Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals</li><li>Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li></ul><div><br><strong>Education and/or Experience</strong></div><ul><li>Bachelor’s degree in an Information Technology-related field with 1-3 years’ experience OR 5-7 years’ experience in an IT environment for non-degreed applicants <em>required</em></li><li>Active CCNA, CCNP, or CCIE<em> strongly preferred</em></li><li>VMware Certified Professional <em>preferred</em></li></ul><div><br><strong>Supervisory Responsibilities</strong></div><ul><li>This job has no supervisory responsibilities, however this role may direct the responsibilities and help prioritize the duties of the Tier I level Help Desk support team</li></ul><div><br><strong>Travel</strong></div><ul><li>Travel to CCM sites may be required on occasion</li></ul><div><br><strong>Incentives &amp; Benefits</strong></div><div>We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.</div><div>For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:</div><ul><li>Medical</li><li>Health Savings Account</li><li>Employer Paid Life Insurance and Long-term Disability Insurance</li><li>Dental</li><li>Vision</li><li>Short-term Disability</li><li>Accident, Critical Illness, Hospital Indemnity</li><li>401(k) – up to 4% match</li><li>Paid-time off – accrued bi-weekly</li><li>Wellness plan</li><li>Employee Assistance Program</li><li>Anniversary Awards Program</li><li>Birthday Awards</li></ul>

Sr. Network Engineer

<div>Join a great team and help build your IT career at an agency that cares for staff and clients alike. The IT team empowers people through technology by anticipating needs, removing barriers, providing tools &amp; knowledge, and maintaining accessibility. The IT Generalist is a critical part of this team!<br><br><strong>Salary: </strong>$35,000 to $37,000<br><br></div><div><strong>Rewards</strong>:</div><ul><li>$1000 Employment bonus - paid within 60 days of employment</li><li>Health Insurance</li><li>Dental</li><li>Vision</li><li>Paid time off &amp; paid holidays</li><li>Life Insurance (including optional coverage for dependents)</li><li>401(k) with employer match</li></ul><div><br><strong>Requirements</strong>:</div><ul><li>Two to four years of experience and/or training; or equivalent combination of education and experience. Technical certification preferred.</li><li>Experience with VMware, Microsoft 365 administration, Entra (formerly Azure) preferred.</li><li>Comptia A+, Network +, Security +, and Microsoft certifications preferred.</li><li>Must be able and willing to provide friendly customer service and communicate with non-technical staff in terms and language that is meaningful to the staff member.</li><li>Valid Ohio Driver's License and driving record that allows you to be insured on agency policy, as occasional travel to satellite offices is required.</li></ul><div><br><strong>Responsibilities</strong>:</div><ul><li>Adhere to CCHO's statement of faith and code of conduct. Treat others with Christ-like attitude, while helping them experience their worth in Christ, and demonstrating behaviors reflecting CCHO's core values of Relentless Commitment, Selflessness, and Kindness.</li><li>TEAM first.</li><li>Assembly, configuration, setup, system troubleshooting &amp; repair; working with desktop and laptop computers, printers, and networked equipment. Issues and maintains communication devices including phones (desk &amp; mobile) and fax/printers.</li><li>Creates and terminates user accounts/access.</li><li>Enforces and monitors IT and HIPAA security measures at all times.</li><li>Facilitates end-user training and instruction.</li></ul><div><br>This position is contingent upon the completion of a satisfactory background check and drug test, satisfactory reference checks (emails were previously sent to the 3 references listed on your application), as well as the completion of a satisfactory Department of Justice National Sex Offender search and Ohio Alleged Perpetrator Search, as required by our licensing agency.</div><div><br></div><div>Candidates must be 21 or older to apply. References, background checks and drug screenings will be completed on all potential candidates. Must have valid Ohio Driver's License and maintain a driving record that allows that individual to be insurable. EOE.</div>

Information Technology Generalist

<div>The Christian Broadcasting Network (CBN) is seeking a Senior Solution Engineer to play an essential role in aligning our cloud technology choices and direction to the vision of the Ministry.&nbsp; This professional will focus on cloud computing architecture costs/benefit analysis to determine technical, operational, and financial solutions. Analyze technical products and systems; design and recommend sound solutions based on industry standard concepts, practices, and procedures. Use Critical Success Factors to design the solutions and Key Performance Indicators to evaluate the solution. Works closely with the Enterprise Architects to establish standards and implements processes related to cloud architecture.&nbsp; Acts as an advisor to other Practice Area Leaders and Management during annual planning to help determine cloud solutions and costs.&nbsp; Identifies SAAS, PAAS, and IAAS opportunities within solutions and portfolios.</div><div><br></div><div>Responsible for development, design, implementation, and analysis of technical products, systems, and services for an Enterprise class IT Infrastructure and Cloud Technologies.&nbsp; Analyze, design, develop, and implement Enterprise Information Technology solutions to support the IT Service goals of the organization.&nbsp; Should be familiar with standard concepts, practices, and procedures within three or more of the following Engineering specialties: Enterprise-class Computing operating systems and hardware, Enterprise Storage systems, Data Protection and Recovery, Virtualization, Internet Technologies, Messaging, Management Systems, and basic security principles. Although not a management role, the role includes offering exceptional mentoring and advising skills; much of their work will require the ability to successfully influence and mentor as opposed to directing and mandating.<br><br></div><div>If you are an innovative Senior Solutions Engineer and desire to expand your experience and have a vision for the future design of Cloud Infrastructure possibilities, we are interested in you!</div><div><br></div><div><strong>The successful candidate will have the following qualifications:</strong></div><ul><li>S. Engineering or related degree, or 8-12 years’ experience preferred</li><li>Required Certifications for Computing Platform: VCP, Cloud Architect</li><li>Desired Certifications: CCENT or CCNA, VCP or VCDX, EMC Storage Technologist (EMCST)</li><li>Demonstrated experience in Azure AD multi-tenancy and experience in the design, deployment and migration in large and complex production environments.</li><li>Knowledge and experience with Cross forest trusts, FSMO roles, GPO structures, multiple site configurations</li><li>Knowledge and experience with VMware virtualization and High-Availability solutions</li><li>Knowledge and experience with Dell and EMC hardware</li><li>Knowledge of supporting technologies (IIS, SQL, Exchange, Share Point, ISA, Windows Scripting) is a plus</li><li>Demonstrated expert level troubleshooting and analytical skills</li><li>Proven communication and organizational skills; Must have ability to communicate at all levels within the organization both verbally and in writing</li><li>Establish and maintain Vendor Relationships that add value to the organization</li><li>Demonstrated knowledge of current and developing technologies and ability to analyze technology for use in current environment</li><li>Must be able to work independently and/or as part of a team</li><li>Flexible with ability to work well under pressure and consistently meet deadlines</li></ul><div>&nbsp;</div><div>CBN is a global nonprofit ministry demonstrating the love of God and sharing the Gospel through traditional and digital media, and humanitarian aid. Headquartered in beautiful Virginia Beach, VA, CBN offers a professional and rewarding work environment, competitive salary, and full benefits package.&nbsp; If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at <a href="http://www.cbn.com/">www.cbn.com</a>.</div>

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