<div><strong>Position Summary:<br></strong>The Director of Communications develops and oversees the sharing of Joshua Project’s vision, data, people profiles, news and opportunities to a global audience through letters, e-mail campaigns, apps, infographics, social media, videos and Joshua Project’s various websites. The Director of Communications also oversees the communication of Joshua Project news and information to its staff.<br><br></div><div><strong>Essential Roles and Responsibilities:</strong></div><ul><li>Creatively communicate Joshua Project’s story and vision to our various audiences around the world through video, graphic, written and digital products.</li><li>Develop and implement annual communications strategies for a global audience.</li><li>Curate resources for various entities (churches, small groups, college ministries, national/regional mission networks, unreached initiatives) that mobilize prayer and work among unreached peoples.</li><li>Oversee the solicitation, compilation and design of quotes and stories of life change and impact through Joshua Project’s work from staff and constituents for communication materials.</li><li>Oversee the promotion of Joshua Project and its products through social media such as Facebook, Instagram, and Twitter.</li><li>Develop cross-promotion communications with other like-minded organizations and initiatives.</li><li>Provide graphics and copy as needed for Joshua Project’s websites and partner publications.</li><li>Produce development materials and impact reports.</li><li>Assist with communication to donors and foundations.</li><li>Develop creative marketing strategies to grow Joshua Project’s subscribers and followers.</li><li>Study and implement the latest communication trends among young adults and in key countries of the world.</li><li>Create and manage a Joshua Project branding guide and make sure the organization and its personnel have consistent messaging and branding across all platforms.</li><li>Willing to fund up to 20% of salary through support raising.</li></ul><div><br><strong>Knowledge, Skills and Abilities:</strong></div><ul><li>Is an experienced graphic designer and comfortable using multiple design software products.</li><li>Has experience leading an organization’s communications and/or marketing efforts.</li><li>Has the ability to develop and oversee an organization’s communication using up-to-date electronic communication platforms.</li><li>Ability to direct overall communication efforts (web, video, audio, print, digital, marketing, social media, etc.)</li><li>Solid written communication and editing skills.</li><li>Cross-cultural communication skills.</li><li>Exceptional attention to detail and accuracy.</li><li>Understanding of copyright and Creative Commons issues.</li><li>Ability to establish and meet deadlines.</li><li>Ability to handle a wide variety of tasks simultaneously.</li><li>Is effective in managing timelines and project budgets.</li><li>Strong skills in MS Office suite and email management systems.</li><li>Familiar with CSS for web design.</li></ul><div><br><strong>Characteristics and Qualifications:</strong></div><ul><li>Demonstrates a mature walk with God as a follower of Christ, as verified by lifestyle and references.</li><li>Demonstrates a thorough understanding of the Bible.</li><li>Evidences God’s calling to play a role in his mission to spread the gospel among all peoples of the world.</li><li>Is a strategic thinker and problem solver.</li><li>Can creatively find cost-effective marketing channels to spread Joshua Project’s vision.</li><li>Has the ability to work closely with a team and can set aside personal interests for what is best for the team.</li><li>Can graciously submit to those in authority.</li><li>Is age twenty-one or older.</li><li>Has a GED, high school diploma, or equivalent outside the United States.</li><li>Is legally able to work in the country of operation.</li><li>Aligns with Joshua Project’s statement on marriage, gender and sexuality.</li><li>Has no credit card debt and all other loans (student, mortgage, etc.) are manageable.</li><li>Shows evidence of good emotional, physical, financial and mental health.</li><li>Demonstrates a healthy relationship with a local evangelical church.</li><li>Agrees with the Lausanne Covenant, World Evangelical Alliance statement of faith and Joshua Project’s core values.</li><li>Demonstrates relational skills to network with partners for raising salary and ministry support.</li></ul>

Director of Communications

<div><em>The 700 Club Prayer Center<br></em><br></div><div><em>The Christian Broadcasting Network (CBN) </em>is seeking a <strong>Contact Center Project Team Lead</strong> for a 24/7 contact center that serves inbound, outbound, digital, and email channels through teams that are on-site, remote, and international. Lead the Project Office team to prepare the contact center with the tools and resources to meet organizational objectives. This includes script design, knowledgebase maintenance, IVR and call routing plans, dialing execution, analysis and reporting across all channels. Will be liaison with IT for projects requiring technology support.</div><div><br></div><div><strong>The successful candidate will have the following qualifications:&nbsp;</strong></div><ul><li>3-5 years’ experience in Contact Center operations with Contact Center leadership preferred.</li><li>Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.</li><li>Strong project management skills with ability to engage in multiple initiatives simultaneously and coordinate prioritization for the team.</li><li>Working knowledge of digital media, consumer services and non-profit fundraising business models. Experience with Call Center systems such as ACD, Dialer, Workforce Management, etc. required.</li><li>Strong management skills with ability to lead, train, and motivate/mentor a team.</li><li>Proficient in MS Office with ability to learn new software.</li><li>Strong organizational skills with keen attention to detail.</li><li>Excellent interpersonal skills with ability to develop strong working relationships with all levels of the organization.</li><li>Strong communication skills, both written and oral with ability to communicate technical concepts to non-technical audiences.</li><li>Self-motivated with ability to work independently as well as be effective in a small team-oriented environment. Experience working in Agile teams a plus.</li><li>Flexible with ability to work well under pressure and consistently meet deadlines.</li></ul><div><br></div><div>CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through mass communication, digital media, and humanitarian aid. Headquartered in beautiful Virginia Beach, VA, CBN offers a professional and rewarding work environment, competitive salary, and full benefits package. If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN job board at <a href="http://www.cbn.com/">www.cbn.com</a>.<em>&nbsp;<br></em><br></div><div><em>We are unable to give full consideration to resumes without applications.</em></div>

Contact Center Team Lead

<div><strong>ORGANIZATION SUMMARY</strong></div><div>Edify’s mission is to improve and expand sustainable Christ-centered education globally. Edify is a non-profit organization registered in the U.S. since 2009 and now has operations in 14 countries: Bolivia, Burkina Faso, Dominican Republic, Ecuador, El Salvador, Ethiopia, Ghana, Guatemala, Liberia, Panama, Peru, Rwanda, Sierra Leone, and Uganda. Edify is focused on 3 key resources:</div><div>&nbsp;</div><ul><li><strong>Training </strong>of school leaders and teachers to develop Christ-like character in students, and training school leaders to manage and grow their schools effectively.</li><li><strong>Loan Capital </strong>to expand and improve school facilities.</li><li><strong>Education Technology </strong>to enhance learning outcomes and employability.</li></ul><div>&nbsp;</div><div>&nbsp;</div><div><strong>Position Start Date:</strong>&nbsp; &nbsp;January 15, 2024</div><div><strong>Location:</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Remote (U.S. only)</div><div><strong>Reports To:</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Director of Marketing and Communications</div><div>&nbsp;</div><div>POSITION SUMMARY</div><div>We are looking for a top performing, high functioning Website Administrator and Designer who thrives in a fast-paced, innovative workplace. This position will play a crucial role in maintaining and optimizing Edify’s website and overall user experience. This role requires an analytical mind and a detailed understanding of Search Engine Optimization (SEO), website design, and Pay Per Click (PPC), as well as meticulous attention to detail, outstanding problem-solving skills, and a creative and collaborative mindset.</div><div>&nbsp;</div><div>A successful candidate will have an excellent understanding of content management systems (CMS) and technology infrastructures using CSS, web hosting, Google ads, and Security Audits. Top candidates will be comfortable troubleshooting the website and constantly improving the User Experience (UX) of the website. Reporting to the Director of Marketing and Communications, the Website Manager will work closely with the Marketing and Communications Team and the IT Team.</div><div>&nbsp;</div><div>SPECIFIC RESPONSIBILITIES</div><ul><li>Oversee the technical aspects of our website, ensuring optimal performance and seamless user experience</li><li>Implement effective SEO strategies to enhance website visibility and organic traffic</li><li>Manage and optimize PPC campaigns to drive targeted traffic</li><li>Creating and curating high-quality content that is engaging, informative, and relevant to our target audience.</li><li>Proactively conduct regular security audits in collaboration with our internal auditor to identify, assess, and remediate technical issues and security vulnerabilities, ensuring the integrity and protection of our systems and data.</li><li>Stay abreast of the latest web technologies and trends to ensure our website remains at the forefront of innovation</li><li>Collaborating with stakeholders across the organization to ensure a cohesive brand experience across all digital channels</li><li>Establish workflow for incoming requests and issues as well as prioritize, manage, and clearly communicate on all requests</li><li>Any other related job functions as required</li></ul><div>&nbsp;</div><div>EDUCATION REQUIRED</div><ul><li>Bachelors or Master’s Degree. Preferably in computer science, IT, or systems engineering.</li></ul><div>&nbsp;</div><div>EXPERIENCE DESIRED</div><ul><li>2-5 years of experience working in website design, UX, or IT</li><li>Experienced in effective communication and feedback</li><li>Experienced in website best practices</li><li>Experience in WordPress and Divi</li></ul><div>&nbsp;</div><div>REQUIREMENTS</div><ul><li>In-depth knowledge of SEO principles, website design best practices, and PPC campaign management</li><li>Expertise in CMS platforms and web technologies, including (but not limited to) CSS, web hosting, and Google Ads</li><li>Exceptional problem-solving and analytical skills to identify and resolve website issues</li><li>A meticulous eye for detail and a commitment to quality</li><li>Possesses exceptional communication and collaboration skills, enabling seamless integration with cross-functional teams and fostering productive partnerships with international colleagues.</li><li>Passion to help millions of students in underserved countries to obtain a quality Christ-centered education.</li><li>Efficient and persistent, with extensive experience managing diverse tasks and projects with minimal supervision.</li><li>Must be adaptable and have outstanding attention to detail</li><li>Excellent written, verbal and technology-based communication skills and telephone etiquette.</li><li>Creative problem-solver experienced in giving and receiving feedback.</li><li>Ability to represent the organization with excellence.</li><li>Utmost professionalism when dealing with confidential matters and with people inside and outside the organization.</li><li>Strong MS Office skill set (Outlook, Excel, PowerPoint, Word)</li><li>Proficiency with tools including Adobe suite programs and/or equivalent/relevant software, Google Services and familiarity with advanced smartphones.</li><li>Ability to travel.</li></ul>

Website Administrator & Designer

<div>The Human Resources Specialist provides strategic direction and overall administration of the HR function of The FOCUS Group. This key leadership role designs, develops and leads programs and activities that aligns with the mission, vision and values of our company. This person is a trusted advisor supporting employees at all levels of the company.<br><br></div><div>This is an exempt position with preference to candidates in the greater Jacksonville, Florida area, but qualified candidates working remotely will be considered.<br><br></div><div><strong>KEY RESPONSIBILITIES</strong></div><div><strong>Talent Acquisition<br></strong><br></div><ul><li>Assist managers in workforce planning, staffing new and reorganized areas, providing advice on appropriate positions and structure.</li><li>Oversee hiring of workforce, positioning the company to meet current and future staffing needs</li><li>Coordinate drafting of job descriptions, set hiring ranges, design recruiting strategies, lead managers through the recruiting, interviewing hiring and onboarding of new team members.</li></ul><div><br><strong>Talent Development<br></strong><br></div><ul><li>Design, develop and oversee performance and development programs including compensation approach and salary administration activities for staff that appropriately reward and assist in sustaining excellent performance.</li><li>Design talent management programs that serve the needs of the company including effective onboarding, developing employees for current opportunities, building bench strength for the future, and succession plans for key positions.</li><li>Own and improve the current Annual Performance Evaluation process, including annual performance reviews, and 30, 60 and 90-day reviews for new hires.</li><li>Manage the onboarding and training of new hires for employment-related items such as company policies, tracking time and expenses, holidays, PTO, etc.</li><li>Design, develop and implement continuous employee training and leadership development platforms for different levels of the organization.</li><li>Manage the PDP’s (personal development plans) for managers and direct reports to ensure growth and career paths are developed.</li></ul><div><br><strong>Employee Benefits<br></strong><br></div><ul><li>Drive Benefits Administration</li><li>Participate in the renewal of health benefit products in collaboration with company brokers.</li><li>Manage company’s 401(k) plan including but not limited to enrollment and yearly plan review meetings.</li><li>Work with CFO, benefits broker and insurance carriers on annual renewal and enhancements.</li><li>Direct benefits administration, enrollment, and open enrollment meetings.</li></ul><div><br><strong>Culture Builder<br></strong><br></div><ul><li>Design and implement programs to support and engage employees.</li><li>Identify and analyze employee challenges and recommend appropriate actions.</li><li>Counsel management and employees on developmental actions and performance improvement.</li><li>Educate and inform regarding HR policies and procedures including providing systems for equipping managers to effectively deal with front-line employee issues.</li></ul><div><br><strong>Alignment and Compliance<br></strong><br></div><ul><li>Ensure procedures, policies are clearly aligned with the company’s annual and strategic plans and mission, vision and values.</li><li>Maintain and update Employee Handbook, recommending and revising personnel policies and procedures.</li><li>Ensure current and appropriate policy standards are established and communicated.</li><li>Keep abreast of legislative changes and suggest organizational adjustments to comply with required changes. Ensures compliance with federal, state, and local legislation pertaining to all personnel matters, for all states in which the company employs staff.</li><li>Participate in audits and other required reporting procedures.</li></ul><div><br><strong>Records and Technology<br></strong><br></div><ul><li>Primary oversight of all employee records, ensuring confidentiality and compliance.</li><li>Recommend and maintain robust technology platforms that serve employees.</li><li>Oversee HR software platforms that support employees with resources, and information key to job success. Electronic resources include HRIS, learning management technology and intranet-based resources.</li></ul><div><strong><br>CORE VALUES</strong></div><div><strong>INTEGRITY<br></strong><br></div><ul><li>Efforts are driven by strong moral principles.</li><li>Communicates clearly and honestly with colleagues and clients.</li><li>Fulfills his or her commitments to colleagues and clients.</li></ul><div><strong><br>CLIENT-FOCUSED<br></strong><br></div><ul><li>Promotes client success ahead of personal or firm interests.</li><li>Seeks to propose and deliver solutions that are appropriate for each client.</li><li>Demonstrates a willingness to go the extra mile and exceed client expectations in effort and results.</li></ul><div><strong><br>LEADERSHIP<br></strong><br></div><ul><li>Looks for ways to provide formal or informal leadership with his/her peers at The FOCUS Group. Embraces continuous improvement and looks for ways to improve the business.</li><li>Provides leadership to clients by serving as a trusted advisor to them.</li><li>Consistently takes the initiative to help clients, projects and new business opportunities move forward.</li></ul><div><strong><br>RELATIONSHIPS<br></strong><br></div><ul><li>Demonstrates a commitment to developing long-term, mutually beneficial relationships with clients and co-workers.</li><li>Seeks out opportunities to increase the value delivered to clients.</li><li>Seeks to be efficient in the direct or indirect use of client resources.</li></ul><div><strong><br>REQUIREMENTS<br></strong><br></div><div><strong>Minimum years of relevant experience:</strong>&nbsp; 10 + years’ experience as an HR specialist/generalist, with at least 3 years in HR leadership. Desired experience across the HR disciplines, including&nbsp; employee relations, performance management, recruitment, resource planning, compensation, employee engagement, benefits, HRIS, and learning/development.<br><br></div><div><strong>Education:</strong>&nbsp; An undergraduate degree in Human Resources or related field; PHR required, an SPHR preferred.&nbsp;<br><br></div><div><strong>Knowledge areas:</strong>&nbsp; Benefits, compensation, hiring, HRIS, HR policies and procedures, employee relations, ADA, ACA, OSHA, strategic and financial planning, organizational development, staff training, budgeting and forecasting, and project management.&nbsp; Demonstrated ability to develop effective relationships with senior executives and proven ability to give wise counsel. Intermediate skills in MS Office Suite ( Word, Excel, Outlook , PowerPoint) and HRIS technology.</div>

Human Resources Specialist

<div>We’re currently seeking a highly skill and motivated Front End Web Developer whose honed skills will provide exceptional deliverables. This role focuses on understanding our platform that enables organizations to digitally transform our organization’s business processes through portals, dashboards, and workflows.&nbsp;<br><br></div><div><strong>Job Duties/Responsibilities&nbsp;<br></strong><br></div><ol><li>Must be capable of analyzing a design provided by marketing and producing the necessary data and code objects to produce a React Native component that exactly meets marketing’s stated requirements. &nbsp; The component must be capable of running on IOS, Android, and web environments.</li><li>Work collaboratively with the team to set and understand expectations, then work independently to achieve them.</li><li>Work multiple projects simultaneously when/if called to do so.</li><li>Diagnose bugs and/or performance issues recommending a solution and then implementing the solution if approved.</li></ol><div><br><strong>Requirements<br></strong><br></div><ul><li>At least three to five years (3-5) of experience using HTML5, CSS3, JavaScript, jQuery, React.js and REST API.</li><li>Strong understanding of client-side scripting and experience with design, debugging and problem-solving using JavaScript.</li><li>Expertise with React UI framework.</li><li>Proficient understanding of cross-browser compatibility issues and ways to work around them.</li><li>Experience with Web performance optimization methods.</li><li>Understanding of User Interface Design and the Design Process.</li><li>Excellent time-management and multi-tasking capabilities.</li><li>Ability to juggle multiple projects and related complexities at the same time.</li><li>Interest in mentoring junior team members and providing guidance when needed.</li><li>Must be responsive, flexible, and able to succeed within an open and collaborative peer environment.</li><li>Developing best-in-class consumer experiences (user interface designs, interaction models, prototypes, etc.) in a fast-paced, agile, start-up-like environment.</li><li>Should be self-driven with basic guidance and should be interested in learning other coding languages as needed.</li></ul><div>&nbsp;</div><div><strong>Required Job Skills (proficiency scale, 1-5)&nbsp;<br></strong><br></div><ol><li>JavaScript (4)</li><li>React (3)</li><li>CSS3/SCSS (3)</li><li>HTML5 (4)</li><li>Client-side best practices (4)</li><li>Object Oriented Design (4)</li><li>REST (2)</li><li>JSON (3)</li><li>XML (3)</li><li>GIT (3)</li><li>Microsoft Office (3)</li><li>Microsoft Visual Studio / VS Code (3)</li><li>Shell scripting as required for build processes (2)</li><li>An eye for detail (5)</li></ol><div>&nbsp;</div><div><strong>Benefits<br></strong><br></div><ul><li>Paid Time Off (Vacation, Sick and Holidays)</li><li>Competitive Health Care Plan (Medical, Dental &amp; Vision) 100% Covered Medical for (Employee)*</li><li>100% Covered School Tuition (Cornerstone Christian Schools) *&nbsp;</li><li>100% Covered Onsite- Childcare*</li><li>Supplemental Policies (Short/Long- Term Disability, Accidental, Life Insurance)</li><li>Retirement Plan (401K, Roth IRA) with employer match</li><li>Health Savings Account (HSA)</li></ul>

React Developer (Mid-Level)

<div><strong>Duties</strong></div><ol><li><strong>Graphic Design</strong><ol><li>Assist in graphic design projects for Joni and Friends materials including print material, email, social media graphics, and other assigned projects</li><li>Work within the Joni and Friends branding guidelines to ensure brand consistency</li><li>Work with Creative Team members and copy editors to create material layouts and final designs</li><li>Conceptualize visuals based on requests, present ideas, and prepare rough drafts and mockups</li><li>Review the Joni and Friends photo library and stock images to acquire relevant and engaging photos for all mediums and perform light edits as needed</li><li>Basic photo editing, as needed</li><li>Test graphics across various media, such as the website and social media</li><li>Revise designs after feedback and ensure quality of the final product</li><li>Handle standardized requests such as social media thumbnails and business cards<br><br></li></ol></li><li><strong>Creative Concepts</strong><ol><li>Assist the Marketing team in the development of design and creative marketing concepts including campaign brainstorms and branded projects</li><li>Help develop and refine an overall aesthetic and unified look across Joni and Friends graphic media</li><li>As needed, assist Lead Photographer on styling photo shoots<br><br></li></ol></li><li><strong>Graphic Request Administration</strong><ol><li>Process incoming graphics requests or forward them to the correct team member; utilize our project management system Asana</li><li>Review design requests and determine requirements</li><li>As assigned, oversee project lifecycle including coordination with external vendors (such as printers), project specifications, cost quotes, proofs, and final delivery</li><li>Help maintain and organize the archive of graphic assets in our digital asset management system, Orange Logic (training in Orange Logic will be provided.)<br><br></li></ol></li><li><strong>Industry Trends</strong><ol><li>Stay up to date with current industry-leading software, technologies, design tools and applications</li><li>Stay informed on graphic design trends, related to print, web, and social media</li></ol></li><li><strong>Other duties and projects as assigned by the Supervisor to support department and organizational needs</strong></li></ol><div><strong><br>Qualifications</strong></div><ul><li>Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith</li><li>Desire to serve in a growing and dynamic Christian service ministry</li><li>Minimum of three years of graphic design experience</li><li>Be able to provide a strong design portfolio or work samples</li><li>A keen eye for aesthetics and details</li><li>Excellent communication skills</li><li>Ability to work methodically, meet deadlines, and handle multiple projects</li><li>Must have knowledge of design principles and current digital technologies, along with an understanding of different digital channels, functionality, digital marketing best practices, and user experience requirements</li><li>Must possess excellent computer skills and strong capabilities in Microsoft Office 365 applications and Adobe Creative Suite (Photoshop, InDesign, Bridge, and Illustrator) with the aptitude to learn additional software programs</li><li>Must enjoy working with others in a team environment and be flexible to meet the requirements of the department</li><li>Proficiency in content management systems (preferred)</li><li>Degree in Design, Fine Arts, or related field is a plus</li><li>Understanding of Christian ministry and specifically Joni and Friends is desirable</li></ul><div><br>Compensation is dependent upon the geographic area as this can be a remote position, but will fall into the $52,000 - $60,000 range.&nbsp;<br><br></div><div>Prior to applying for any position with Joni and Friends, all applicants must review our <a href="https://www.joniandfriends.org/about/what-we-believe/">Statement of Faith</a> and Mission Statement (below) and be in agreement with both.<br><br></div><div><strong>Ministry Life:</strong></div><div>Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus” and perform their work with excellence.<br><br></div><div>Below outlines the biblical commission, vision, mission, values, and pillars of Joni and Friends:<br><br></div><div><strong>VISION</strong>: “A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”<br><br></div><div><strong>MISSION</strong>: “To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”<br><br></div><div><strong>BIBLICAL COMMISSION</strong>: “Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)<br><br></div><div><strong>VALUES:</strong></div><ul><li>Honor God in everything we do</li><li>Build relationships based on trust and respect</li><li>Maintain integrity and excellence in programs and services</li><li>Practice responsible stewardship</li></ul><div><br><strong>FOUR PILLARS OF MINISTRY:</strong></div><ul><li>Lead Like Jesus*</li><li>Integration</li><li>Excellence in Your Area of Expertise</li><li>Best Christian Workplace</li></ul><div><br><em>* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).</em></div>

Graphic Designer

<div><strong>Description<br></strong>Servant Keeper reduces administrative burden for church &amp; non-profit leaders, enabling them to more meaningfully know and connect with their members.&nbsp; We are growing rapidly with an aim to be the go-to church management software and payments solution for small &amp; medium-sized churches and non-profits through innovative tailor-built features addressing the most critical user needs, above-and-beyond customer sales and support experiences, fair pricing, strong product reputation with extensive market visibility, and a highly capable and purpose-driven team.&nbsp; We are tight-knit and supportive, while accountable for doing everything we can to better serve our purpose.<br><br>Help Desk Agent team members for Servant Keeper are driven to ensure the success of our customers. They are willing to go the extra mile to ensure that every single customer they interact with receives quick solutions to their problems. Help Desk Agents are responsible for providing exceptional customer service, primarily over the phone, to our customers. The Help Desk Agent will assist customers by providing accurate product information and addressing questions or concerns in a helpful and professional manner. This position deals front line with customers and must always represent the company and our customer service philosophy with the utmost integrity.<br><br><strong>Requirements</strong>&nbsp;</div><ul><li>Extremely detail oriented Excellent verbal and written communication skills.</li><li>Ability to sit or stand for extended periods.</li><li>Must be results-oriented, creative, energetic, and possess a strong phone presence.</li><li>Ability to work independently and solve problems.</li><li>Excellent organizational skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>Is familiar with basic computer operations, Microsoft Windows &amp; Office applications.</li><li>Will provide exceptional customer service via:<ul><li>on the phone</li><li>live chat</li><li>email Troubleshoot the customers issue with all tools at your disposal</li></ul></li><li>Maintain a positive professional attitude when interacting with all customers and co-workers</li></ul><div><br><strong>Benefits (for full time agents):</strong></div><ul><li>Competitive Medical, Dental, and Vision insurance</li><li>HSA and FSA options</li><li>Short and long-term disability</li><li>Vacation and Sick time accrual / Paid Time Off&nbsp;</li><li>401(k) plan</li></ul>

Help Desk Agent

<div><strong>ORGANIZATION SUMMARY:</strong></div><div>World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.</div><div>&nbsp;</div><div>In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.<br><br><strong>Salary:&nbsp;</strong>$55,000 - $60,000 a year</div><div><br></div><div><strong>POSITION SUMMARY:</strong></div><div>Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?&nbsp; Do you believe in our calling as Christians to welcome the least of these and love our neighbor?</div><div><br></div><div>If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.</div><div><br></div><div>The key objectives of the Social Media Specialist role are to reach, nurture, and convert prospects into leads, donors, and advocates for the work we do. Through our social media advertising and other communication efforts, we aim to increase brand recognition and increase our conversion and engagement rates, enabling us to make a greater impact in the communities we serve.<br><br></div><div><strong>Role &amp; Responsibilities:</strong></div><ul><li><em>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</em></li><li>Create and implement comprehensive social media advertising strategies to support World Relief's mission and goals.</li><li>Plan, schedule, and manage social media advertising campaigns across various platforms.</li><li>Collaborate with the organic social media specialist to align strategies and maintain consistent messaging.</li><li>Maintain an editorial calendar to ensure a consistent posting schedule.</li><li>Develop engaging and visually appealing organic and ad content that resonates with target audiences across various social media platforms.</li><li>Develop and implement strategies to increase followers, likes, shares and other key engagement metrics, executing giveaways and campaigns to boost audience engagement and loyalty.</li><li>Monitor and optimize campaigns for click-through rate, cost per click, and other relevant KPIs.</li><li>Stay up-to-date with industry trends and emerging platforms to ensure our advertising efforts remain innovative and effective.</li><li>Brainstorm and experiment with new content formats, trends and strategies to keep our social media presence fresh and engaging.</li><li>Analyze campaign performance data and provide regular reports to demonstrate ROI and suggest improvements.</li><li>Foster collaboration with internal teams and external partners to ensure a cohesive and impactful online presence.</li><li>Work closely with the content and visual teams to provide recommendations and insights based on past campaign results.</li><li>Work with the Digital Marketing Associate to create and optimize automated workflows, including new lead onboarding series, event/trigger-based ads, and donation appeals.</li><li>Analyze and report on social campaign performance, providing insights and recommendations for continuous improvement for both organic and paid platforms</li></ul><div><br></div><div><strong>Knowledge, Skills, &amp; Abilities:</strong></div><ul><li>Data-driven and curious mind.</li><li>Strong team orientation, able to collaborate well with others, share ideas openly, and adapt plans based on input of others.</li><li>Able to adapt to fast-paced, changing realities and needs during disaster response situations.</li><li>Proficient in Microsoft Office suite</li><li>Proficiency with platforms such as Meta Business Suite, Google Ads, and other relevant tools.</li><li>Strong understanding of paid advertising best practices, including list management, segmentation, A/B testing, automation, and optimization.</li><li>Excellent analytical skills with the ability to interpret data and derive actionable insights.</li><li>Knowledge of key paid advertising marketing metrics and KPIs.</li><li>Strong attention to detail, with the ability to manage multiple projects and deadlines simultaneously.</li><li>Excellent written and verbal communication skills.</li><li>Copy/writing skills</li><li>Ability to collaborate effectively with cross-functional teams, including content, visual</li><li>Design, and digital marketing while also working effectively in a remote team environment.</li></ul><div><br></div><div><strong>Requirements:</strong></div><ul><li>Mature and personal Christian faith</li><li>Committed to the mission, vision, and values of World Relief</li><li>Desire to serve and empower the Church to impact vulnerable communities</li><li>Able to affirm and/or acknowledge World Reliefs <a href="https://worldrelief.org/values/">Core Beliefs</a>, <a href="https://worldrelief.org/statement-of-faith-details/">Statement of Faith</a>, <a href="https://worldrelief.org/content/uploads/2022/06/Towards-a-Fresh-Embrace-of-our-Christian-Identity-2.pdf">Christian Identity</a> and <a href="https://www.nae.org/for-the-health-of-the-nation-publication/">National Evangelicals For the Health of The Nation document</a></li><li>Minimum of 2 years of hands-on experience in social media advertising, preferably in a nonprofit or donation-based organization.</li><li>Bachelor's degree in marketing, communications, or a related field preferred</li></ul><div><br></div><div><strong>World Relief offers a competitive benefits package (25 hours + per week):</strong></div><div>&nbsp;</div><div>- Medical, Dental, Vision</div><div>- Offer 16 company Paid Holidays + 4 additional Personal days per year!</div><div>- Paid Sick and Vacation Time</div><div>- Paid Parental Leave (12 weeks for qualified employees)</div><div>- FSAs: Medical &amp; Dependent Care, &amp; Commuter Funding</div><div>- Supplemental Life Insurance (employee, spouse, and children)</div><div>- Critical Illness, Hospital Indemnity, and Accident insurance policies</div><div>- Legal Shield Insurance</div><div>&nbsp;</div><div>World Relief pays 100% for eligible employees:</div><div>- Group Term Life (employee, spouse, and children)</div><div>- Long Term &amp; Short-term Disability</div><div>- Accidental Death and Dismemberment (AD&amp;D)</div><div>- Long Distance Travel Insurance</div><div>- Employee Assistance Program (EAP)</div><div>&nbsp;</div><div>World Relief - Retirement:</div><div>- 401K &amp; Roth</div><div>- WR matches up to 4%, then an additional quarter percent up to 10%</div><div>- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.&nbsp;</div><div>&nbsp;</div><div>World Relief Discounts (Immediately Eligible):</div><div>- Verizon</div><div>- Pet Insurance through Nationwide</div><div>- Home and Auto insurance through Liberty Mutual</div><div>- Working Advantage Discount Program</div><div>- Active &amp; Fit Gym Membership</div><div>&nbsp;</div><div><em>World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.</em></div><div><br></div><div><strong>PHYSICAL DEMANDS:&nbsp;</strong></div><div>&nbsp;</div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>&nbsp;</div><div>·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations</div><div>·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.</div><div>·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.</div><div>·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;The employee frequently is required to sit, reach with hands and arms, talk and hear.</div><div>&nbsp;</div><div><strong>WORK ENVIRONMENT:&nbsp;</strong></div><div><strong>&nbsp;</strong></div><div>·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;General office setting. World Relief also offers hybrid and remote schedules for limited positions.</div><div>·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.</div><div>·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Year-end archiving activities involve repeated lifting and bending.</div><div>·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Physical, emotional and intellectual demands</div><div>·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Equipment used: Employee computer (desktop or laptop), printer, and copier.</div><div>·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.</div><div><strong>&nbsp;</strong></div><div>We are proud to be an EEO/AA employer M/F/D/V.</div><div>&nbsp;</div><div>For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.</div><div>&nbsp;</div><div><strong>Legal Background in the United States</strong></div><div>World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer. &nbsp;</div><div>&nbsp;</div><div>In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.</div>

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