<div>Clearstream was founded in 2010. We knew we wanted to build something together, but we weren’t sure what that something was. In those early years, we did a number of things – building websites, providing live streaming for churches (hence where the name Clearstream originated), and marketing services for businesses. In short, anything to get revenue in the door.<br><br>We most enjoyed working with churches. It’s the world we come from and are deeply committed to. In 2016, the need to pivot to only providing our texting software to churches became clear. So we did just that. Since then, Clearstream has been working with thousands of churches, including many of the largest in the country, across the U.S., Canada, and Australia.</div>

<h3>Who we are</h3><div>Clearstream is a communication and engagement platform serving over 7,500 churches and non-profits. Our core functionality is texting and email. Visit <strong>clearstream.io</strong> to learn more about our company, culture, and values.<br><br></div><div>While we serve thousands of churches, we have a relatively small team. That said, we are a very detail-oriented and tight-knit group, with a high motivation to produce work we're proud of. This position will be a vital role on our team.<br><br></div><div>Our team works four days/week (36 hours), which means you get a three-day weekend every week. 🎉<br><br></div><h3>Job details</h3><div>You will be the sole designer on our team. You will interface with Clearstream's founders, directors, and engineers as you work on our web and mobile apps.<br><br></div><div>You will maintain our web app and mobile app designs, continually pushing them forward as we implement new features and functionality. You should care about design aesthetics, user experience, consistency, and quality. Additionally, you will develop a deep knowledge of our product, our integration partners, the Church and non-profit technology space, and what our customers need. We also strive to continually improve our product, and you will help iterate and improve existing features, designs, and functionality. This includes wireframing, designing in Figma, and ideation.<br><br></div><h3>Salary and schedule</h3><ul><li>4-day work weeks year-round. Times are flexible, but our team works 36 hours per week.</li><li>Base Salary: $140,000-$160,000 per year<ul><li>99% company-paid high-quality, premium healthcare coverage through Blue Cross Blue Shield, and 75% company-paid coverage for all dependents.</li><li>100% company-paid vision, dental, and life insurance.</li><li>5% matching 401(k)</li><li>10 days PTO/year (2.5 weeks)</li><li>Minimal working hours the week of Christmas/New Years</li><li>Annual Christmas bonus</li><li>Annual performance review with a salary raise.</li><li>Phone and gym allowance</li></ul></li><li>Remote, in-office, or hybrid. Work happens in Slack, Linear, and Figma. Very few meetings.</li></ul><div><br><strong>Requirements</strong></div><div>We need someone who is both creative and logical. Highly intelligent with good instincts. You should be able to design a beautiful form, but also know what form fields should be there in the first place.<br><br></div><div>You should be familiar with modern web and mobile apps, especially B2B. Think Linear, Typeform, Intercom, Slack, OpenPhone, Notion, etc. Products with modern interfaces that solve real problems in a simple and intuitive way.<br><br></div><div>You should develop a solid understanding of our product very quickly. Within a couple of months, you should know our product well enough to handle most wireframing, in conjunction with other people on the team, as new features are planned. In other words, you won’t simply be handed wireframes, but will be responsible for figuring out complex UI/UX problems yourself.<br><br></div><div>Things we're looking for:<br><br></div><ul><li><strong>An eye for high-quality design and UX.</strong> You have good design instincts. Designs are useful, practical, and thought-out, not just pretty. You understand the nuances of font sizes, letter spacing, transitions, transparency, dark mode color schemes, etc. This is not a job where someone else will wireframe and you will simply turn that into pretty pixels. You must know how to design an intuitive, logical, organized user experience. There is consistency, organization, and you sweat the details.</li><li><strong>Deep knowledge of our product.</strong> Very quickly, you should be able to demonstrate a deep understanding of what our product is, who our customers are, and what problems we are solving for them. You should either have experience working on a B2B product or be able to demonstrate this ability quickly. You must deeply understand the product you are working on.</li><li><strong>Highly capable in Figma.</strong> You should understand components, variables, and other key concepts, as well as how to effectively organize a Figma file. You should be able to work efficiently in Figma. You will manage the Figma file, but it should be approachable for novice users for better collaboration.</li><li><strong>Familiar with web development process.</strong> You should know all about transitions, element states, etc. We utilize Vue 3, Tailwind, and TypeScript, drawing inspiration from UI libraries such as Untitled UI, ShadCN/UI, and Tailwind UI. Our frontend engineers will be able to implement your designs effectively, but they shouldn't have to request empty states, hover states, edge cases, etc. You should design those things preemptively, knowing they will be needed.</li><li><strong>Self-motivated, self-starter.</strong> You should be able to work mostly autonomously with minimal oversight. Your work does not require extensive review, and you take ownership of your work from beginning to end. You can identify UI issues without needing someone to point them out.</li><li><strong>Comfortable with both web and mobile design.</strong> You’ll be responsible for keeping designs consistent between our web application, mobile applications, and general company branding.</li><li><strong>A passion for helping the local church. </strong>That's what we do.</li></ul><div><br>Come join a team that cares deeply about high-quality design and will push you to do your best work.</div>

Lead Product Designer

<div>Clearstream is a communication software for churches. Our web-based texting and email app is used by 6,000+ churches, including many of the largest in the U.S.<br><br></div><div>While our customer base is large, our team is small - around 14 people currently. This means you will play a vital role and you will have a voice. Our culture is genuinely friendly and fun, but also <em>highly</em> detail-oriented, and hard working. But we don't subscribe to the '<em>work until you drop'</em> startup mentality. We strongly believe in work/life balance. Proof is that we have 4 day work weeks year-round.<br><br></div><div>You can learn more about our team and values here - <strong>https://clearstream.io/about-clearstream<br></strong><br></div><h3>Job Details</h3><ul><li>We’re looking for a <strong>Technical Content Writer</strong> to craft high-quality written content for our current customers and potential customers.</li><li>This is a full-time position (4 days/week)</li><li>Starting salary - $62,000-67,000/yr<ul><li>+ 99% company-paid high-quality, premium healthcare coverage through Blue Cross Blue Shield, and 75% company-paid coverage for all dependents.</li><li>+ 100% company-paid vision, dental, and life insurance.</li><li>+ 5% matching 401(k)</li><li>+ annual Christmas bonus</li><li>+ annual performance review with salary raise.</li></ul></li><li>Start date - February/March 2025</li><li>Where you'll work - Our downtown Pensacola, Florida office 3 days/week, with the option to work from home 1 day per week. We're also open to hiring a fully remote position if you're the perfect fit.</li><li>How much you'll work - 4 days/week year-round (8a-5p with a 45min-1hr lunch break).</li></ul><div><strong><em>*Please include a 1-2 minute video with your application, explaining why you would be a good fit. Applications that do not include a video submission will not be considered.<br></em></strong><br></div><h3>What Success Looks Like For This Role</h3><ul><li><strong>Technical but approachable writing style: </strong>you're able to learn something complex and technical, and then communicate in a way that is simple and easy to understand. You should know what details are worth including, and what should be left out.</li><li><strong>Customer education:</strong> You produce content specifically for helping our customers get more value from Clearstream - monthly customer case studies, technical how-to blog emails and blog posts, and product updates (we ship new updates and features multiple times per month).</li><li><strong>Marketing content: </strong>you work with our team in producing clear, honest, non-salesy content that will be distributed through social media and Google/Bing ad networks.</li><li><strong>SEO Performance:</strong> Improved search rankings and traffic for church-focused content.</li><li><strong>Collaboration:</strong> We're a small, tight-knit team comprised mostly of software engineers and customer support specialists. We all work together. You'll collaborate with different people on different teams with the goal of helping customers use Clearstream successfully for their church.</li><li><strong>Humble</strong>: you are welcoming of feedback and revisions on your writing. You are willing to work through multiple drafts until it's just right. You can expect a lot of feedback, especially in your first 6 months. Even after 6 months, you will receive feedback, but revisions should become fewer and fewer as you progress in this role.</li></ul><div><strong>Requirements<br></strong><br></div><ul><li>Multiple years working as a Technical Content Writer or similar role, at a high-level company.</li><li>Familiarity with church culture and communication needs.</li><li>Excellent writing skills with the ability to simplify technical concepts.</li><li>Understanding of SaaS platforms and their applications for churches.</li><li>Nuanced knowledge of how to write content that helps, not hurts, SEO.</li><li>Strong organizational and multitasking skills.</li></ul><h3>The Application Process</h3><ol><li>Submit an application</li><li>If your application is considered, you'll have an initial Zoom interview with our Director of Operations (who this position will answer to). This is typically about 30 minutes.</li><li>If you move forward, you'll have a second interview with our Customer Support Manager. This role won't answer to our CSM, but will interface with on a regular basis. Expect a 20-30 minute interview.</li><li>If you move forward, you'll do a short writing assessment, as well as a general skills assessment test. If you take the time to do these assessments but aren't selected for the job, we will compensate you for your time spent interviewing in the form of an emailed or physically mailed $200-400 Visa gift card.</li><li>If you move forward, interview with our COO and co-founder.</li><li>If you move forward, we'll send you an offer.</li></ol>

Technical Content Writer

<h3>Who Clearstream Is</h3><div>We build powerful communication software for the church. Our web-based texting and email app is used by 6,000+ churches, from new church plants to many of the largest in the U.S., to communicate and engage with their people and community.&nbsp;<br><br></div><div>We're a small team of 14 people (you will be 15!) made up of developers, designers, customer support, and writers. This means you will play a valuable role in our small team, have a voice, and be able to make a real impact.<br><br></div><div>Our mission is to build intuitive, reliable, beautiful software to help the local church fulfill its mission - to engage people in their community and make disciples.<a href="https://clearstream.io/our-story/"><strong><br></strong></a><br></div><h3>Job Details</h3><div>Customer support is a critical part of the service we provide to churches that use our software, and we're growing our 5-person customer support team.<br><br></div><ul><li>Full-time position</li><li>$50-53k starting annual salary + premium company-paid health/dental/vision insurance + 5% matching 401(k) + annual Christmas bonus</li><li>Start date - January 2025</li><li>You'll work at our downtown Pensacola, Florida office 3 days/week, with the option to work from home 1 day per week.&nbsp;</li><li>4-day work week year-round (8a-5p with a 45min lunch break). Yes, full-time at Clearstream is 4 days per week.</li></ul><div><br></div><div><strong><em>*Please include a 1-2 minute video with your application, explaining why you would be a good fit. Applications that do not include a video submission will not be considered.<br></em></strong><br></div><h3>Job Role</h3><div><strong>Customer Support role - </strong>You will be the sixth member of our small but growing customer support team. Customer support at Clearstream isn't a boring job. Our customers (churches) are almost always fun to work with, and we work on actually helping them, not just quickly solving support tickets or chats. We consider customer support part of our product and a <a href="https://clearstream.io/customer-love/"><strong>central part of what makes us who we are</strong></a>.&nbsp;<br><br></div><div>We provide live chat, email, and phone support to our customers. Your day-to-day role will be to:</div><ul><li>Help provide live chat during certain days/hours of your work week.</li><li>Talk with customers via video or phone calls.</li><li>Provide email support to customers.</li><li>Work with our support team to ensure customers are having success with Clearstream.</li><li>Write support documentation.</li><li>And if you're comfortable on camera, help with videos we produce for customer education.</li></ul><div><br><strong>Requirements</strong></div><ul><li><strong><em>Highly detail-oriented</em></strong> - 'attention to detail' is a defining characteristic of our customer support.</li><li>Ability to quickly learn and understand technical concepts.</li><li>A love for working with and helping people and an ability to work well in a team environment.</li><li>Highly personable and empathetic - these characteristics are central in your customer support role.</li><li>A passion for helping the local church (after all, we're a texting software for churches).</li><li>Typing speed of &gt;50 wpm.</li><li>Technical background is a plus.</li><li>Bachelor's Degree or higher preferred, but not required.</li></ul><div><br><strong>Benefits</strong></div><ul><li>4-day work weeks year-round. We're big on work/life balance.</li><li>5% matching 401(k)</li><li>Premium company-paid health insurance through Florida Blue</li><li>Dental Insurance</li><li>Life insurance</li><li>PTO</li><li>Christmas/Thanksgiving/New Year paid holidays.</li><li>Phone and gym allowance</li><li>Annual Christmas bonus</li><li>Annual performance-based raises</li></ul>

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