<div>One Church Software is an award-winning, cloud-based church management system focused on providing superior customer service and an all-in-one software solution which enables churches to stay organized, unified and to more effectively care for their members, volunteers, and their community.</div><div><br>One Church Software was founded in 2015 with the purpose of helping equip, organize, and grow churches through technology. One Church serves hundreds of churches, schools and non-profit organizations of varying sizes, from multi-campus mega churches to small pre-launch organizations. We are headquartered in South Florida, but our church technology team works remotely in various locations throughout the U.S.</div>

<div>Do you have experience working with church software and do you enjoy showing people how it works? If so, great!&nbsp;<br><br></div><div>We’re looking for a remote, full-time Customer Success Specialist (Training &amp; Onboarding) who can lead live software training sessions via Zoom.&nbsp;<br><br></div><div><strong>About the role:</strong><br>The Customer Success Specialist will provide direct support to our customers primarily via Zoom training sessions but also via chat, phone and email as needed. <strong><em>The Ideal candidate has or has had experience working with church specific software tools and experience working within a local church</em></strong>. The ability to learn and educate others on software tools is a must.<br><br></div><div>This is a remote position and with mandatory work hours of 9 AM – 6PM ET, Monday through Friday.<br><br></div><div><strong>What you will do:</strong></div><ul><li>Provide one-on-one live zoom training when scheduled. Customers will indicate in advance the topics which will be covered during the training.</li></ul><div>&nbsp;</div><div><strong>Ideal candidate qualities include:</strong></div><ul><li>Experience working with church database software</li><li>Enjoys technology</li><li>Strong communication skills (ability to convert technical language to plain English and vice versa)</li><li>Pleasant demeanor</li><li>Can work independently</li><li>Strong desire to learn and grow</li></ul><div><br><em>*This is a Remote position.</em><br>Employees must have a reliable internet connection. Tasks will be performed on a company issued computer, using your personal internet connection.<br><br></div><div><strong>Pay Rate</strong><br>$40,000 – $45,000 annually<br><br></div><div>The Customer Support Specialist will have paid on-boarding, as well as having ongoing support from our team.<br><br></div><div>Paid Company Holidays. 2 weeks of PTO after accrual. No Health benefits are offered at this time.<br><br></div><div><strong>Responsibilities</strong></div><div>Zoom Training Sessions</div><ul><li>Provide one-on-one live zoom training when scheduled. Customers will indicate in advance the topics which will be covered during the training.</li><li>Share relevant support materials when able</li><li>Document training sessions inside of CRM<ul><li>What was covered in the session&nbsp;</li><li>Any points of concern in regard to the overall relationship with the customer and OCS</li></ul></li><li>Document feature requests in Jira</li><li>Follow up in email/calls as needed</li></ul><div>&nbsp;</div><div>Onboarding</div><ul><li>Work with Customer Success Team Lead to ideate and execute onboarding and implantation strategies for customers</li><li>Answer and provide any support needed during the onboarding phase via email and phone</li><li>Document feature requests in Hubspot and follow up with customers as those features are</li></ul><div>&nbsp;</div><div>Provide Direct support for customers as needed.&nbsp;</div><ul><li>Fill in for Chat/phone support as needed (generally for an hour a day)</li></ul>

Customer Support Specialist

<div>Are you interested in developing technologies for communities of faith? If so, we are looking for a full stack developer to join our team.</div><div><strong><br>Front-end &amp; back-end experience is required.</strong></div><div><br>YOU WILL:</div><ul><li>Troubleshoot, debug, and fix customer reported issues and bugs.</li><li>Handle data migrations for new customers moving data onto our platform.</li><li>Develop enhancements to existing modules.</li></ul><div><br>NECESSARY SKILL SET:</div><ul><li>A willingness to learn and improve as well as passion for customers and code quality.</li><li>The ability to communicate well in both verbal and written form.</li><li>Experience troubleshooting and systematically working through complex problems.</li><li>Can work with a small, distributed team and is able to take direction.</li><li>Prefers to work for a small company, one with a mission, and wants to contribute in a meaningful way.</li><li>Requires minimal supervision and gets things done in a timely manner.</li></ul><div><br>QUALIFICATIONS:</div><div><strong>Experience working with:&nbsp;</strong></div><ul><li><ul><li>C# and .Net Framework&nbsp;</li><li>Microsoft SQL Server&nbsp;</li><li>Frontend libraries&nbsp;<ul><li>React&nbsp;</li><li>Angular 1 is preferred, but not required</li></ul></li><li>CSS &amp; HTML&nbsp;</li><li>JavaScript</li></ul></li><li>3+ years of professional software development experience (non intern).</li><li>Strong coding and problem solving skills.</li><li>Experience working in a multi-tenant environment.</li><li>Bachelor’s degree in Computer Science or relevant field is required.</li></ul><div><br>ADDITIONAL DETAILS<strong><br>This is a full time remote position.</strong> <strong>$100,000 – $110,000 salary</strong></div><div>**Must be able to show examples of your code.**</div><div>Paid Company Holidays. 2 weeks of PTO after accrual.&nbsp;</div><div>**No Health benefits are offered at this time.</div>

Full Stack Developer

<div>Do you have experience working with church software and do you enjoy showing people how it works? If so, great!&nbsp;<br><br></div><div>We’re looking for a remote, full-time Customer Success Specialist who can help develop our growing Customer Success team while helping customers along the way.&nbsp;</div><div><strong><br>About the role:</strong><br>The Customer Success Specialist will provide direct support to our customers via chat, phone and email. The Ideal candidate has or has had experience working with church specific software tools and experience working within a local church. The ability to learn and educate others on software tools is a must.</div><div><em><br>This is a remote position with mandatory work hours of 9 AM – 6PM ET, Monday through Friday.<br></em><br></div><div><strong>What you will do:</strong></div><ul><li>Provide direct support to customers (chat, phone &amp; email).</li></ul><div><strong><br>Ideal candidate qualities include:</strong></div><ul><li>Experience working with church database software</li><li>Enjoys technology</li><li>Strong reading comprehension skills</li><li>Strong communication skills (ability to convert technical language to plain English and vice versa)</li><li>Pleasant demeanor</li><li>Can work independently</li><li>Strong desire to learn and grow</li></ul><div><br>*This is a Remote position.<br>Employees must have a reliable internet connection. Tasks will be performed on a company issued computer, using your personal internet connection.</div><div><strong><br>Expectations</strong></div><div>The Customer Success Specialist is expected to perform the tasks outlined below.</div><div><strong>PROVIDE DIRECT SUPPORT TO CUSTOMERS (CHAT, PHONE &amp; EMAIL)</strong></div><div><br>Chat Support Expectations:</div><ul><li>Respond within 2 minutes of customer inquiry even if it is just acknowledging the customer and asking them to “hold momentarily.”</li><li>Point customers to appropriate Help Articles.</li><li>Provide screenshots and explanations to customers when a Help Article has not been written.</li><li>Listen attentively to customer questions/concerns and respond accordingly to what they are needing.</li><li>Answer every question asked by the customer and offer alternative solutions within the system when what they want isn’t currently possible but a good alternative exists</li><li>Document feature requests in Jira and follow up with customers as those features are implemented (if applicable)</li><li>Elevate customer inquiries to Tier 2 support when necessary.</li><li>Collect necessary information for Tier 2 agents to answer inquiries. Tier 2 support is anything requiring assistance from a developer (bugs, etc.)</li><li>Write “Macros” as needed.&nbsp; Macros are stock responses to commonly asked questions.</li></ul><div><br>Phone Support Expectations:</div><ul><li>Answer all incoming calls during support hours.</li><li>Provide necessary support and write notes in CRM as needed. &nbsp;</li><li>Respond to support related voice messages within the same day or next day if message is left after support hours.&nbsp;</li></ul><div><br>Email Support Expectations:</div><ul><li>Respond within 2 hours to customers sending support inquiries via email outside of Intercom.</li></ul><div><strong><br>Pay Rate</strong><br>$40,000 – $45,000 annually<br><br></div><div>The Customer Support Specialist will have paid on-boarding, as well as having ongoing support from our team.<br><br></div><div>Paid Company Holidays. 2 weeks of PTO after accrual. No Health benefits are offered at this time.</div>

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