Intulse is hiring a
Client Service Representative Level 2 (second shift)

📍 Lancaster, PA

Intulse is looking for the right person to join our UCaaS client service team and work alongside other amazing people serving our clients. We want to hire people who are going to be an amazing complement to our culture and team, that’s why we look for more than just the necessary skills to do a job but also for the personality and character that your new teammates will enjoy being around and that you’ll love spending time with as well. We are focused on providing world-class technology solutions that make it easier for our clients to accomplish their missions. We work in a fast-paced, team-oriented environment where we build, sell, implement and support communication solutions for our clients. If you share this passion and have the talent to join our team then we look forward to hearing from you!
 
Character Requirements
  • Responsibility: Innate desire to do more than what is expected
  • Thoroughness: Work with efficiency, completeness, and within reasonable timeframes
  • Dependability: Fulfillment of expectations without excessive oversight
  • Determination: Persistence to complete goals in spite of external influences
  • Flexibility: Willingness to adapt to the needs of multiple departments and respond to direction and vision of teammates
  • Please carefully read about our culture and core values to understand if you'll fit in our unique environment: https://intulse.com/church/about-us

Responsibilities
  • Handle escalated support tickets requiring advanced diagnosis and resolution
  • Act as a technical resource for team members, providing guidance on more advanced issues
  • Respond to client requests via phone and helpdesk software
  • Have a deep understanding of our system's capabilities so you can combine our features in new and creative ways to create the communication experiences that our clients desire

Schedule Requirements
  • This position will work from 11:00 AM to 8:00 PM (eastern time) Monday through Friday
  • We are prioritizing candidates local to our Lancaster, PA office
  • We work in the office a minimum of 2 days a week

Required Skills
  • Ability to communicate clearly with clients and peers especially explaining technical issues to non-technical users
  • Effective listener
  • Ability to be patient and remain calm even in stressful client situations
  • Strong work ethic and with personal time management
  • Ability to critically think through, troubleshoot, and resolve problems by reading logs and error messages
  • Ability to learn quickly in a self-directed environment with minimal supervision
  • 2+ years in a technical support role (Level 1/Level 2), help desk, or MSP environment
  • Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, firewalls, VLANs, and basic routing/switching concepts

Bonus Skills (not required but a huge plus)
  • Any exposure to VOIP, SIP, or telephony systems (Asterisk, FreePBX, or otherwise)
  • Networking certifications (CompTIA Network+, Security+, CCNA)
  • Experience supporting a B2B software

Benefits
  • Profit sharing
  • Healthcare options
  • 401K retirement plan with generous company matching
  • Generous PTO
  • Weekly company provided lunches
  • Work from home flexibility
 
CUSTOMER SUPPORTIT SUPPORTNETWORKINGCRMTECHNICAL SUPPORTCOMMUNICATION
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💵 Salary: $69,300 - $71,400
📍 Location: Lancaster, PA
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