World Relief is hiring a
IT Support Specialist

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide computer hardware and software technical support both in person and remotely to staff, interns and volunteers.
• Maintain intern laptops and workstations
• Manage, track, and protect equipment that is designated for use by staff and interns. This includes regular updating of staff and intern laptops
• Maintain, install and test software applications on computer hardware throughout the region.
• Manages help desk tickets to assist staff and interns with computer and network related issues
• Maintain record of IT support
• Manage staff and intern tech orientation
• Set up employee and intern workstations
• Manage regional computer inventory including retiring aged computers
• Provide limited training to audio-visual/multi-media equipment users.
• Work with Office Managers to purchase laptops
• Liaise with third party IT support organizations
• Set up and break down equipment for All-Staff internal and external meetings.
• Assist with short term projects as necessary
• Other duties as assigned by supervisor

Knowledge, Skills, & Abilities

• Working knowledge of relevant operating systems, software and programming such as Microsoft OS and MS 365
• Knowledge of Microsoft Office Suite including Word, Excel, Outlook & Teams
• Excellent problem-solving, troubleshooting and critical thinking skills
• Keen attention to detail
• Good organization, time management and prioritization skills
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills
• Valid driver's license and good driving record preferred

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Bachelor’s degree in Information Technology, Computer Science or an equivalent combination of education and experience with a history of progressively increasing responsibility and accomplishments.
• Minimum of two years related work experience strongly preferred
• Knowledge of Microsoft Windows 365, all current internet browsers (Chrome, Internet Explorer, Safari and Firefox), including networking concepts and general technical troubleshooting skills

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.