Aplos is hiring a
Remote Customer Support Representative

About Aplos:
Aplos is the largest nonprofit & church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising & giving tools, online donations & payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.

Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our innovative team continues to push the envelope with new software features, industry vertical exploration, and marketing strategies every quarter.

With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs; Aplos is charging full steam ahead as a leading brand in the nonprofit SaaS market.

Enough about us for now. It’s time to talk about you!

The Role:
Overview: At Aplos, excellent customer service is a critical element of our success. In this role, you will
be a key part of the Aplos team; working directly with our church and nonprofit customers. You will help each organization reach their goals by providing efficient and effective solutions so that they can be successful with using the Aplos platform. Customer Support representatives work directly with customers to provide product information, answer questions, and troubleshoot problems in an efficient manner.

In this role, you will:
1. Customer Assistance: Provide courteous, prompt, and knowledgeable assistance to customers via various communication channels, including phone, email, chat, and social media.
2. Product Expertise: Develop an in-depth understanding of our software products to effectively troubleshoot issues, answer inquiries, and guide customers through usage and best practices.
3. Issue Resolution: Diagnose and resolve customer issues in a timely and efficient manner, escalating complex cases to senior support as needed.
4. Documentation: Maintain accurate records of customer interactions, including issues, resolutions, and  follow-up actions, using our support ticketing system.
5. Product Feedback: Gather customer feedback and insights to provide valuable input to our product development teams, helping to enhance our software offerings.
6. Training and Resources: Assist in creating and updating customer support documentation, FAQs, and knowledge base articles to empower customers to find answers independently.
7. Quality Assurance: Participate in quality assurance and testing activities to identify and report software bugs and usability issues.
8. Customer Advocacy: Advocate for customers' needs and requirements within the organization, ensuring their voices are heard in product improvements and development.

Qualifications and Skills:
We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you’ve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply.

Location
Primary Office Location: 487 W. Shaw | Fresno, CA 93704
Remote Work Option: Yes

Aplos Software takes a Flex First approach to work environments. This means that our team members can choose to work from our Fresno office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment.

Remote Candidates in the following states are preferred: California, Colorado, Georgia, Idaho, Maryland, Massachusetts, Montana, Minnesota, Nevada, South Carolina, Tennessee, Texas, Virginia, and Washington.

Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity
Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.