<div><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><br>Candidates willing to commute and work out of our downtown Phoenix, AZ or Plano, TX office (3-day/week hybrid schedule) are preferred, though we are accepting resumes from candidates working remotely throughout the US.</div><div><strong><br>Position Summary</strong></div><div>We are looking for a Customer Success Manager to join our growing Customer Success Team. As a Customer Success Manager, you will report to the Manager of Customer Success and will be focused on our mid-level customers' product adoption, utilization, and overall satisfaction.</div><div><br>Are you a former nonprofit fundraiser or leader looking for a career change? Perhaps a consultant in the nonprofit sector? Your nonprofit knowledge is an asset and if you are hungry for a new challenge this is the opportunity for you!&nbsp;</div><div><br>In this role, you will work closely with other Customer Experience teams such as Support, Onboarding, &amp; Training to help maximize customer growth. Your responsibilities will include supporting a wide variety of mission focused organizations&nbsp; in strengthening their donor relationships, selling upgrades and add-ons to our current customers, and working on renewals of annual contracts. You will serve as the primary point of contact for our nonprofit customers, collaborating closely with them to understand their unique needs, goals, and challenges. By leveraging your expertise in both our platform and the nonprofit industry, you will drive adoption, retention, and expansion initiatives, ultimately contributing to the long-term success and growth of our customers.</div><div><strong><br>Responsibilities</strong></div><ul><li>Customer Relationship Management: Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption.</li><li>Proactive Issue Resolution: Anticipate customer issues and proactively address them before they escalate. Your proactive approach distinguishes you from traditional customer service, turning potential problems into opportunities for customers and Virtuous alike.</li><li>Account Expansion: Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. Identify organic upsell opportunities by comprehensively understanding their use-case, ultimately driving business growth.</li><li>Advocacy and Collaboration: Advocate for Virtuous by generating excitement about upcoming product launches and updates. Collaborate with internal teams including customer success, sales, support, and product, voicing customer concerns and needs and ensuring a customer-first approach company-wide.</li><li>Product Expert: Provide strategic product support and guidance on best practices. Your expertise ensures customers seamlessly adopt our products, enhancing their overall experience and deepening customer trust.</li><li>Issue Identification and Resolution: Handle customer issues with efficiency and professionalism. Offer tailored product and service solutions to address customer pain points, demonstrating Virtuous’ commitment to customer satisfaction and project manage resolution strategies through completion.</li><li>Strategic Vision: Adopt a bird’s eye perspective on customer interactions, focusing not only on immediate gratification but also long-term stability and proactive forward thinking. Leverage this high-level view to identify potential challenges and convert them into cost-saving solutions for both customers and Virtuous.</li><li>Renewals Management and Upsell Strategy: Take ownership of customer renewals and upsell cycles, managing the process from initial outreach through contract close. Demonstrate a solid understanding of Virtuous contracts, ensuring compliance and favorable terms for both parties. Engage in strategic negotiation discussions, leveraging your knowledge of customer needs and our product offerings. Display creativity in pricing strategies, tailoring solutions to meet customer requirements while optimizing revenue for Virtuous. Your ability to navigate the renewal and upsell process contributes significantly to customer retention and revenue growth, ensuring mutually beneficial outcomes for Virtuous and our valued clients.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success with Virtuous products.</li><li>Previous Nonprofit Experience: 1+ direct experience in the nonprofit sector, understanding how nonprofits operate and fundraise.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships.</li><li>Proactive Problem-Solving: Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach.</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance.</li><li>Sales Acumen: Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs.</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li><li>Thrive in a fast-paced and ever-changing environment where you equally work independently and collaboratively- the ability to juggle multiple processes and prioritize daily is a must.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.<br><br>Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are <strong>not legitimate</strong> and we recommend disregarding it immediately.</div>

Customer Success Manager

<div><strong>Location: <br></strong>Remote / Hybrid <br><strong>Apply By: <br></strong>Rolling <br><strong>Pay Rate:<br></strong>$20-22/hour<br><br><strong>Who We Are <br></strong>Servant Keeper is on a mission to multiply ministry impact.<br><br>We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people. <br><br>Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose. <br><br>Our Core Values aren’t just wall art — they’re how we operate: <br><br>🙌 Servant Heart – We lead by serving first <br>💪 Grit – We find a way, even when it’s hard <br>🚀 Never Satisfied – We improve relentlessly <br>🤝 Community – We are better together <br>✅ Do What You Say – Integrity is non-negotiable <br><br><strong>What You’ll Do </strong><br>As a Help Desk Agent, you are driven to ensure the success of our customers across the country. You are willing to go the extra mile to ensure that every single customer you interact with receives quick solutions to their problems.<br><br><strong>You will:</strong><br>- Provide exceptional customer service, primarily over the phone-- guiding partners through solutions, allowing them to return to work faster<br>- Assist customers by providing accurate product information and addressing questions or concerns in a helpful and professional manner<br>- Collaborate cross-functionally with other departments<br>- Work at the office 2-3 times per month if you live within a 50-mile radius of the main office in Lock Haven, PA <br>- Show up with heart, hustle, and humility <br><br><strong>What You Bring </strong><br>- Genuine interest in serving faith-based organizations&nbsp;<br>- Clear, confident communication with strong listening skills&nbsp;<br>- Organization and self-motivation with sharp attention to detail&nbsp;<br>- Basic computer operations, Microsoft Windows &amp; Office applications</div>

Help Desk Agent

<div><strong>EveryLife Company Values</strong></div><ol><li>Celebrate Life - Every baby is a miracle and a gift from above. We cherish it, celebrate it, and seek to protect it, always</li><li>Stand with Integrity - We are here because our values, vision, and mission are deeply held convictions that drive us to build a different kind of company. We will never sacrifice our beliefs or the integrity of our products for the sake of popularity, gain or grift nor will we support anything that goes against our mission to protect life</li><li>Champion Parenthood - Being a parent is the greatest job we’ll ever have and celebrating the blessing of parenthood is at the heart of what we do. And when we champion parenthood and the innocence of new life — we build a healthier, happier future for our Nation</li></ol><div><br><strong>About EveryLife: </strong>EveryLife is America's first and only pro-life diaper company. Our mission is to provide premium products for every baby. Because every baby is a miracle from God who deserves to be loved, protected, and supported. As a company, we unapologetically stand for life, not just in words but in action.&nbsp;</div><div>EveryLife is a fully owned subsidiary of PublicSquare. The primary mission of PublicSquare is to help consumers “shop their values” and put purpose behind their purchases.&nbsp;</div><div><br><strong>About the Position: </strong>The EveryLife customer support representative is a team player who excels in customer support, and loves being part of a team that enjoys working together and puts the company mission and values first. We are looking for a temporary stand-in while our current representative is on maternity leave. The duration of this role is 8 weeks starting in mid-April.&nbsp;</div><div>The expectation is 40 hours per week, 2 hours of this schedule are expected to be on either Saturday or Sunday. This position is fully remote with a preference of the East Coast or Central time zones, and can be flexible when setting office hours.<br><br>We are looking to fill this role quickly with a start date in mid-April. If you feel like you’d be a good match for this position, we look forward to your application!&nbsp;</div><div><br><strong>Responsibilities:</strong></div><ul><li>Maintain accurate records to ensure seamless communication with customers and our internal team</li><li>Provide excellent customer service via email, Intercom, and phone</li><li>Advocate for the customer experience, recommend improvements, and identify trends and other information to management</li><li>Deliver on ad hoc requests in a timely manner</li></ul><div><br><strong>A successful candidate will have…</strong></div><ul><li>Personal familiarity with EveryLife products</li><li>Strong pro-life values and the ability to be a quick learner, friendly and flexible!&nbsp;</li><li>1+ year of customer service or client experience</li><li>Strong organizational skills, ability to multitask, and a high capacity</li><li>Ability to identify customer needs and take appropriate action&nbsp;</li><li>Proficiency in Intercom and Shopify is a plus</li></ul><div><br><strong>PublicSquare Company Values</strong></div><ol><li>We are united in our commitment to freedom and truth - that's what makes us Americans.</li><li>We will always protect the family unit and celebrate the sanctity of every life.</li><li>We believe small business and the communities who support them are the backbone of our economy.</li><li>We believe in the greatness of this Nation and will always fight to defend it.</li><li>Our Constitution is non-negotiable - government isn't the source of our rights, so it can't take them away.</li></ol><div><br>This is a full-time temporary W2 position not eligible for benefits.</div><div><br>PublicSquare is America's leading commerce and payments ecosystem that serves customers and businesses that value life, family, and freedom. PublicSquare operates under three segments: Marketplace, Financial Technology, and Brands. The primary mission of the Marketplace segment is to help consumers “shop their values” and put purpose behind their purchases. PublicSquare leverages data and insights from the Marketplace to assess its customers’ needs and provide wholly-owned quality financial products and brands. PublicSquare’s Financial Technology segment includes Credova, a consumer financing and payments company. PublicSquare’s Brands segment consists of D2C companies, like EveryLife, a premium life-affirming baby products company</div>

Customer Support Representative

<div>Location: Remote</div><div><br>Key Responsibilities<br><br></div><ul><li>Answer support questions</li><li>Give Website Advice</li><li>Launch Websites and Manage DNS</li><li>Build web pages for churches</li><li>Update websites for churches</li></ul><div><br>Requirements:</div><ul><li>1-2 Years Customer Support Experience</li><li>Deep knowledge and passion for the Church</li><li>Ability to work in a team</li></ul>

Technical Customer Support Representative

<div>As a Renewed Vision <strong>Customer Service and Support Representative (Tier I)</strong>, you will be an outgoing individual with good interpersonal skills to handle sales and support calls/chats, customer and reseller training, and other tasks to meet our growing needs. Support is a critical component of our company and we are committed to providing world-class support to our users. User support representatives respond to emails and online chat requests for technical support. Also, you will schedule phone calls and screen share sessions to assist in solving a customer's problem.&nbsp; This role will be Sunday-Thursday with hours based on your location.&nbsp; If you have a Production or Support background and enjoy helping others by education or solving their problems, we’d like to meet you.</div><div><br><strong>Roles/Responsibilities:</strong></div><ul><li>Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware</li><li>Put customers at ease and help them solve their technical problems quickly</li><li>Use time management skills to prioritize customer calls and quickly address all customer technical problems</li><li>Improve customer references by writing and maintaining documentation</li><li>Assist customers with their deployment, configuration, problem triage, and troubleshooting of our software products</li></ul><div><br><strong>We want people who:&nbsp;</strong></div><ul><li>Like to help people achieve their best</li><li>Have used ProPresenter and/or other Renewed Vision products in live productions</li><li>Know general computer troubleshooting strategies</li><li>Understand video production workflows and industry terms (such as camera signals, switchers, keying, and video compression)</li><li>Are critical thinkers and problem solvers</li><li>Can express themselves well with the written word</li><li>Can type quickly</li><li>Has a drive and ability to make processes more efficient</li></ul><div><br><strong>We really want people who:</strong></div><ul><li>Have experience working in a production environment, with a deep knowledge and understanding of how Renewed Vision Products (ProPresenter, PVP, Pro Video Sync, Scoreboard) are used in production environments.</li><li>Have customer Service related experience in a written format</li><li>Ability to work both independently and within a team with minimal supervision.</li></ul>

Support Representative

<div>We make websites for churches! We are looking for someone with both website content management systems experience, and an outgoing and warm personality for phone interface with churches. We use Elementor for Wordpress, so experience with that is a plus. All remote, flexible hours, extremely friendly co-workers. Starting at $22.50/hr, room to grow!</div>

Web Admin Tech Support

<div><strong>Join Tithe.ly, We're on a Mission</strong></div><div><strong>We're a tech company that puts the Church first,</strong> and we currently service more than 37,000 churches all over the world. Tithe.ly is on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and so we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a little bit easier.&nbsp;</div><div><br></div><div><strong>Customer Support Advocate</strong></div><div><strong>We are continuously seeking talented professionals to join our team in Customer Support. </strong>Providing an excellent experience for our customers, your primary responsibility will be delivering answers to customer inquiries and helping troubleshoot various issues for a segment of Tithe.ly’s product suite by knowing the ins and outs of our product and having a solution-oriented mindset.</div><div><br></div><div><strong>While we are not always hiring for this particular role, we are always accepting applications. </strong>Whenever a role does become available, our team will reach out to the resumes that best fit our job description and needs.&nbsp;</div><div><br><strong>Primary Responsibilities of the Role</strong></div><ul><li>Offer customer solutions though email, chat, and phone services</li><li>Train and help customers adapt to new software and updates that get pushed out frequently</li><li>Track issues/bugs that the customers are experiencing and communicate accordingly</li><li>Help brainstorm and create better and more efficient/concrete processes for the team</li><li>Other duties and special projects as assigned</li></ul><div><br><strong>A Successful Candidate Will&nbsp;</strong></div><ul><li><strong>Communicate Effectively</strong> by attentively listening to others and adjusting to fit your audience.</li><li>Be <strong>Action Oriented </strong>and step up to handle tough situations.</li><li>Have<strong> Interpersonal Savvy</strong> therefore, relating openly and comfortably with diverse groups of people.</li><li>Be a<strong> Nimble Learne</strong>r who learns quickly when facing new situations.</li><li>Be <strong>Tech Savvy </strong>by readily learning and adopting new technologies.</li></ul><div><br><strong>Technical Qualifications</strong></div><div><strong><br>Required:&nbsp;</strong></div><ul><li>Be passionate about serving our customers by providing best in class customer interactions through clear, thoughtful and efficient responses&nbsp;</li><li>Comfortable with technology and software services</li><li>Excellent written/verbal communication skills</li><li>Positive and upbeat personality</li><li>Empathetic and patient with customers</li><li>Ability to manage yourself in a fully remote environment</li><li>Detail oriented and organized</li><li>A willingness to learn and adapt quickly to new updates/changes</li><li>Highly competent/comfortable with technology and web-based software’s</li><li>Able to write in explanatory and procedural styles for multiple audiences</li></ul><div><strong><br>Office Requirements:&nbsp;</strong></div><ul><li>We are a fully distributed team (100% remote) with travel required 1-2 times per year</li><li>A stable work environment with designated workspace and access to high-speed internet. We will provide all necessary equipment</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time</li></ul><div><br></div><div><em>We are currently hiring candidates in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA</em></div><div><br></div><div><em>Hourly Pay Range: $20-$25/hour</em></div>

Customer Support Advocate

<div><strong>About Differential</strong></div><div>Differential is growing! Yep, it turns out clients like us :) Our team of designers, developers, jokesters, and all around good folk needs more firepower. We’re proudly headquartered in Cincinnati, OH, but our team spans across the country. In addition to only choosing the best group of people to work around, we are also very picky about the types of clients we’ll work with. In line with our mission to rapidly unlock value for good people with meaningful ideas, we partner with forward-thinking corporate pioneers and innovators to revolutionize their organizations from the inside out and bring great digital products to life. This translates to a diverse range of products like transforming retail with Adidas, helping Lexmark innovate cross-industry, streamlining the sales process with Big Ass Fans, to multi-platform mobile apps for large audiences with Crossroads Church.</div><div><br></div><div>We hire great, trustworthy people so that we can optimize for a free &amp; flexible culture.</div><div><br></div><div><strong>Job Description</strong></div><div>We are looking for an innovative and driven professional to join our growing team, committed to ensuring customer success. You will be working with customers, guiding them through the onboarding process, addressing their questions, and building strong, trustworthy relationships. You’ll spearhead the adoption of our products, managing both client and internal resources to ensure smooth implementations. Collaborating closely with team members, you’ll ensure long-term success for our clients and act as their main point of contact for strategic expertise. Your ability to create an impactful onboarding experience will be essential to enhancing the overall customer experience.<br><br></div><div>You will focus on our Apollos line of business, a technology and content platform for the Church that equips people to develop healthy spiritual habits and stay better connected to their church community digitally. You will become an expert in guiding technology and strategy that impact churches all over with hundreds of thousands of followers using our products.<br><br></div><div>At Differential, we design, develop, support, and commercialize great digital products. Our process aims to create original digital products and services that innovate and reshape companies and organizations.<br><br></div><div>Above all, we are focused on finding someone that we love to work with. Culture to us isn’t a ping pong table in the breakroom or some words we put up on the wall. It’s embedded in our DNA and starts with our hiring process. Regardless of your prior experience, we want to consider passionate people for this position.<br><br></div><div>Our mission statement, core values, benefits and more can be found at handbook.differential.com.<br><br></div><div><strong>Job requirements</strong></div><div><br><strong>What you can expect to do:</strong></div><ul><li>Lead the customer onboarding process and ensure successful integrations that create user value and are delivered timely</li><li>Help mentor customers to do things more efficiently and successfully with our products</li><li>Ensure new customers have a positive onboarding experience into the Apollos ecosystem</li><li>Exercise your great project management skill while showing empathy for users and critical problem solving skills</li><li>Understand and anticipate customer needs and goals in order to provide recommendations on how to best utilize product capabilities and maximize value for the customer</li><li>Manage stakeholder expectations externally and internally with proactive updates</li><li>Manage a team to ensure the quality of the work is in line with the Apollos standard as well as timely delivery</li></ul><div><strong><br>What we’re after:</strong></div><ul><li>Passion for building authentic human relationships with clients.</li><li>Demonstrated ability to rely on an iterative process to maintain momentum on projects. In other words - our work is never going to be perfect, and we expect you to be able to prioritize what matters most now so we can iterate. Continuous improvement is our superpower.</li><li>Technical knowledge or specific experience with digital products/software is desired, but not required.</li><li>Interest and curiosity for learning about digital products and how they work.</li><li>A seasoned professional with deep knowledge of the Church market and a knack for providing outstanding support.</li><li>Experience with helping people use technology-based digital products or platforms in a Church setting.</li><li>Strong ability to manage multiple projects, priorities and deadlines while carefully curating client relationships.</li><li>A compassionate leader with experience in helping Churches adopt new technology</li><li>Demonstrated ability to communicate effectively and tactfully, making sure the integrity of the project is aligned with client expectations</li></ul><div><strong><br>Differential employees are those who:</strong></div><ul><li>Communicate effectively with teammates</li><li>Are self-motivated</li><li>Learn quickly and relentlessly</li><li>Are curious about technology and the impact it can make on the world</li><li>Enjoy taking ownership and responsibility for their work</li><li>Enjoy collaborating with others on solving meaningful problems</li></ul><div><br></div><div>Candidates must be based in the United States and be available during standard business hours for both client and team meetings. Specific times vary based on client-specific timezone preferences. There is flexibility in working hours, but there is an expectation to be able to regularly attend client and team meetings and the willingness and ability to travel to client locations when necessary.</div><div><br></div><div>Differential is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<br><br></div><div>​​As part of our commitment to maintaining a legal and compliant workforce, we participate in the E-Verify program.</div>

Customer Success Specialist

<div><strong>About Aplos</strong>:<br>Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.<br><br>Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our innovative team continues to push the envelope with new software features, industry vertical exploration, and marketing strategies every quarter.<br><br>With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs; Aplos is charging full steam ahead as a leading brand in the nonprofit SaaS market.<br><br>Enough about us for now. It’s time to talk about you!<br><br><strong>The Role</strong>:<br><strong>Overview</strong>: At Aplos, excellent customer service is a critical element of our success. In this role, you will<br>be a key part of the Aplos team; working directly with our church and nonprofit customers. You will help each organization reach their goals by providing efficient and effective solutions so that they can be successful with using the Aplos platform. Customer Support representatives work directly with customers to provide product information, answer questions, and troubleshoot problems in an efficient manner.<br><br><strong>In this role, you will</strong>:<br>1. <strong>Customer Assistance</strong>: Provide courteous, prompt, and knowledgeable assistance to customers via various communication channels, including phone, email, chat, and social media.<br>2. <strong>Product Expertise</strong>: Develop an in-depth understanding of our software products to effectively troubleshoot issues, answer inquiries, and guide customers through usage and best practices.<br>3. <strong>Issue Resolution</strong>: Diagnose and resolve customer issues in a timely and efficient manner, escalating complex cases to senior support as needed.<br>4. <strong>Documentation</strong>: Maintain accurate records of customer interactions, including issues, resolutions, and&nbsp; follow-up actions, using our support ticketing system.<br>5. <strong>Product Feedback</strong>: Gather customer feedback and insights to provide valuable input to our product development teams, helping to enhance our software offerings.<br>6. <strong>Training and Resources</strong>: Assist in creating and updating customer support documentation, FAQs, and knowledge base articles to empower customers to find answers independently.<br>7. <strong>Quality Assurance</strong>: Participate in quality assurance and testing activities to identify and report software bugs and usability issues.<br>8. <strong>Customer Advocacy</strong>: Advocate for customers' needs and requirements within the organization, ensuring their voices are heard in product improvements and development.<br><br><strong>Qualifications and Skills</strong>:<br>We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you’ve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply.</div><ul><li>High school diploma or equivalent.</li><li>Previous experience in customer support, preferably in a software or technology-related field.</li><li>Strong problem-solving skills with the ability to think critically and adapt to various customer situations.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathy and patience in dealing with customer inquiries and concerns.</li><li>Familiarity with helpdesk and CRM software is a plus.</li><li>A passion for technology and a desire to stay updated on industry trends.</li><li>Willingness to work flexible hours, including evenings and weekends if necessary.</li></ul><div><br><strong>Compensation</strong></div><ul><li>Compensation: $15 - $18/hour, contingent on experience</li></ul><div><br><strong>Benefits</strong></div><ul><li>Medical, dental and vision healthcare coverage</li><li>Generous PTO plan, Paid parental leave, and WFH reimbursements</li><li>Career progression and mentorship programs for career advancement</li><li>Flexible hours</li><li>Employer-paid life insurance</li><li>FSA and HSA enrollment options</li><li>Contribution match to all 401k plans</li><li>Free Employee-Assistance Programs regarding legal advice, financial management, mental health, and more!</li></ul><div><br><strong>Location</strong><br><strong>Primary Office Location</strong>: 487 W. Shaw | Fresno, CA 93704<br><strong>Remote Work Option</strong>: Yes<br><br>Aplos Software takes a Flex First approach to work environments. This means that our team members can choose to work from our Fresno office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment.<br><br>Remote Candidates in the following states are preferred: California, Colorado, Georgia, Idaho, Maryland, Massachusetts, Montana, Minnesota, Nevada, South Carolina, Tennessee, Texas, Virginia, and Washington.<br><br><strong>Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity<br></strong>Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

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