<div><strong>All-in-one Church Facility Management Platform that Streamlines Scheduling, Maintenance, and Event Coordination.</strong>&nbsp;</div>

<div>&nbsp;</div><div><strong>Customer Success Manager</strong></div><div><strong><br>About eSPACE<br></strong><br></div><div>eSPACE is transforming how organizations manage their workspace and facilities through innovative technology solutions. We’re seeking a dynamic Customer Success Team Lead to ensure our clients maximize value from our platform and achieve their operational goals.<br><br></div><div><strong>Role Overview<br></strong><br></div><div>The Customer Success Manager (CSM) plays a dual role as both a strategic leader and hands-on contributor. This position is responsible for ensuring that customers achieve measurable stewardship and operational outcomes through effective adoption of eSPACE. The CSM&nbsp; will guide a team of Customer Success Associate (CSAs), foster cross-department collaboration, and directly manage high-value customer relationships. This role balances day-to-day customer engagement with leadership in process optimization, metrics tracking, and team development to drive retention, adoption, and expansion within Smart Church Solutions’ customer base.&nbsp; This role will be evaluated on a number of Key Performance Indicators including but not limited to Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for assigned book of business.<br><br></div><div><strong><br>Key Responsibilities<br></strong><br></div><ul><li><h3><strong>Leadership &amp; Strategy</strong></h3><ul><li>Lead, mentor, and support Customer Success Associate(s) (CSA), ensuring consistent execution of Customer Success playbooks and best practices.</li><li>Partner with leadership to define, measure, and track Customer Success Objectives and Key Results (OKRs) related to Gross and Net Revenue Retention (GRR &amp; NRR).</li><li>Use customer health data, adoption metrics, and feedback to drive proactive outreach and continuous improvement initiatives.</li><li>Align team activities with company mission, focusing on stewardship, efficiency, and customer satisfaction while following, enforcing and revising the defined Customer Success Framework.&nbsp;</li></ul></li><li><h3><strong>Customer Engagement &amp; Retention</strong></h3><ul><li>Serve as the primary point of contact for an assigned book of business—managing day-to-day relationships, ensuring satisfaction, and proactively engaging customers through calls, campaigns, and other outreach methods stretching beyond email or automation to drive connection and expansion</li><li>Conduct onboarding check-ins, training follow-ups, and proactive success reviews to ensure customers achieve measurable outcomes.</li><li>Serve as the strategic point of contact for key and at-risk accounts, ensuring strong relationships and measurable outcomes.</li><li>Conduct proactive business reviews, success check-ins, and renewal conversations in coordination with Sales and Support.</li><li>Ensure the customer journey milestones as defined in the customer success framework (onboarding to renewal) are met with measurable success metrics.</li><li>Monitor usage and health scores in HubSpot, triggering proactive engagement when metrics indicate risk.</li><li>Monitor account health scores and engagement metrics, taking action when risks are detected.</li><li>Guide customers through renewal readiness, addressing needs and identifying opportunities for growth or expansion.</li><li>Maintain detailed records of customer interactions, goals, and success plans in HubSpot.</li></ul></li><li><h3><strong>Adoption &amp; Expansion</strong></h3><ul><li>Partner with Product and Marketing to deliver adoption campaigns and “Feature Focus” initiatives for underutilized modules.</li><li>Identify and communicate cross-sell and upsell opportunities based on customer needs and usage patterns.</li><li>Champion customer feedback to improve product usability, training materials, and self-service resources.</li></ul></li><li><h3><strong>Process &amp; Team Development</strong></h3><ul><li>Optimize Customer Success workflows, playbooks, and automations using HubSpot and UserPilot.</li><li>Build scalable systems to manage one-to-many communication (webinars, in-app engagement, automated health alerts).</li><li>Track team and customer metrics, reporting progress to leadership on retention, adoption, and satisfaction goals.</li><li>Coach team members on account management, communication, and renewal strategies.</li></ul></li></ul><div><strong><br>Qualifications<br></strong><br></div><ul><li>3-5 years in Customer Success, Account Management, or Client Services in a SaaS environment.</li><li>2+ years of leadership experience (team lead, mentor, or manager).</li><li>Strong understanding of customer health metrics, retention strategy, and SaaS lifecycle management.</li><li>Excellent communication and relationship-building skills across all organizational levels.</li><li>Experience with CRM systems, preferably HubSpot.&nbsp;</li><li>Background in <a href="https://www.smartchurchsolutions.com/resources/blog/what-is-facilities-management-an-easy-guide/">facilities management</a>, church operations and workplace strategy.</li><li>Technical aptitude with the ability to understand the recommended strategic and technical solutions.</li></ul><div><strong><br>Compensation &amp; Hours<br></strong><br></div><ul><li>Compensation: Salary and Bonus of $70k – $85k / year</li><li>Health Reimbursement Plan and 401(k) with match</li><li>Generous PTO and holidays</li><li>Faith-based, mission-driven culture</li><li>Full-time Chaplain</li><li>Full-time based on Company hours of operation</li><li>Opportunity for growth</li></ul><div><br></div>

Customer Success Manager

<div>&nbsp;</div><div><strong><br>We’re seeking a highly organized and proactive Remote Office Manager to lead our administrative, HR, and operational support functions. You’ll coordinate with our PEO partner, assist with financial reporting, oversee compliance tasks, and support various departments across the organization. This is a critical role that helps ensure Smart Church Solutions runs smoothly and efficiently as we grow.<br></strong><br></div><h3>Key Responsibilities</h3><div><strong><br>Human Resources &amp; People Ops<br></strong><br></div><ul><li><br>Coordinate onboarding/offboarding, payroll, benefits, and compliance with our PEO partner</li><li>Track and submit monthly HRA reports</li><li>Manage PTO processes and employee documentation</li><li>Support recruitment efforts and handbook updates<br><br></li></ul><div><strong><br>Finance &amp; Reporting<br></strong><br></div><ul><li><br>Collaborate with CPA/bookkeeper to track expenses, invoices, and budget performance</li><li>Assist with monthly closeouts, tax filings (including multi-state sales tax), and SaaS KPI reporting</li><li>May assume bookkeeping duties as needed<br><br></li></ul><div><strong><br>Operations Support<br></strong><br></div><ul><li><br>Maintain digital systems, SOPs, internal wikis, and document repositories</li><li>Support executive scheduling, meetings, retreats, and document formatting</li><li>Manage internal communications like monthly team portal updates</li><li>Travel coordination as needed</li><li>Send gifts to new eSPACE clients, order branded merchandise, and assist with conference logistics</li><li>Coordinate booth shipping and promotional materials for events</li><li>Administer policies (cyber, liability, workers comp, etc.) and support renewal processes<br><br></li></ul><div><strong>Assist with compliance documentation and risk mitigation tracking<br></strong>&nbsp;</div>

Office Manager

<div>&nbsp;</div><div><strong><br>Business Development Representative (BDR) - Smart Church Solutions</strong></div><div><strong><br>About the Role<br></strong><br></div><div><br>The <strong>Business Development Representative (BDR)</strong> is responsible for outbound prospecting, lead qualification, appointment setting, and live chat engagement. This role is ideal for someone who thrives in a fast-paced environment, enjoys engaging with potential customers, and is motivated by hitting targets. You will be the first point of contact for many churches, helping them discover how eSPACE can serve their needs.<br><br></div><div><strong><br>Key Responsibilities<br></strong><br></div><ul><li><strong>Fill Account Executives Pipeline:</strong><ul><li>Research and identify new leads in our target market.</li><li>Conduct outbound efforts (calls, emails, social media outreach) to warm and cold prospects.</li><li>Engage with leads who have downloaded or utilized free resources.</li><li>Qualify prospects to ensure they are a good fit for eSPACE before scheduling demos with the sales team.</li></ul></li><li><strong>Engage &amp; Follow Up:</strong><ul><li>Make <strong>250+ outbound calls per week</strong> to new contacts.</li><li>Send <strong>100+ outreach emails per week</strong> to nurture leads.</li><li>Use multiple channels (phone, email, LinkedIn, etc.) to connect with decision-makers.</li><li>Maintain timely follow-ups to progress leads through the sales pipeline.</li></ul></li><li><strong>Monitor &amp; Respond to Live Chat:</strong><ul><li>Actively monitor the <strong>website’s live chat</strong> during business hours.</li><li>Engage with website visitors in real time, answering basic questions and directing them to the appropriate next step.</li><li>Capture and qualify leads from chat conversations to hand off to the sales team.</li></ul></li><li><strong>CRM &amp; Sales Support:</strong><ul><li>Accurately log and track all activities and interactions in <strong>Brevo (CRM)</strong> daily.</li><li>Collaborate with the <strong>Director of Revenue</strong> and other team members on lead strategy.</li><li>Join daily/weekly meetings with the revenue team as deemed appropriate.</li><li>Join other misc meetings as assigned.</li><li>Assist with other administrative sales tasks as needed.<br><br></li></ul></li></ul><div><strong><br>What We’re Looking For<br></strong><br></div><ul><li>We’re seeking a high-energy, mission-aligned <strong>Business Development Representative (BDR)</strong> to drive top-of-funnel activity, build pipeline, and help more churches discover how eSPACE can serve as their 24/7 facility management solution.</li><li>As a BDR, your primary responsibility is to <strong>identify and qualify new opportunities</strong> through outbound outreach and inbound lead engagement. You’ll collaborate closely with Account Executives and Marketing to ensure a consistent flow of discovery calls and qualified demos.<br><br></li></ul><div><strong><br>Ramp-Up &amp; Performance Expectations<br></strong><br></div><div><br>The first <strong>90 days</strong> will serve as a ramp-up period. Successful performance will lead to continued full time employment and benefits.<br><br></div><div><strong><br>Training &amp; Expectations During Ramp-Up:<br></strong><br></div><div>Receive internal sales training and mentorship.</div><ul><li>Receive general product and industry training</li><li>Meet weekly activity targets:<ul><li><strong>250 calls</strong></li><li><strong>100+ new contact emails</strong></li></ul></li><li>Generate <strong>5-7 qualified demos per week</strong> by the end of 90 days.</li><li>Respond to <strong>100% of live chat inquiries</strong> within business hours as assigned.&nbsp;</li><li>Return inbound discovery calls within <strong>10 minutes or less</strong> during business hours.<br><br></li></ul><div><strong><br>Compensation &amp; Hours<br></strong><br></div><div><strong>Compensation:</strong> $50k / year and $100 per demo scheduled and attended (uncapped)</div><ul><li>Health Reimbursement Plan and 401(k) with match</li><li>Generous PTO and holidays</li><li>Faith-based, mission-driven culture</li><li>Full-time Chaplain</li><li>Opportunity for growth<br><br></li></ul><div>&nbsp;</div>

Business Development Representative

<div>An Outside Sales Executive at Smart Church Solutions plays a pivotal role in driving revenue growth by actively engaging with prospective customers, building relationships, and showcasing how our solutions can meet their unique needs. This position focuses on expanding our customer base through strategic outreach, personalized consultations, and fostering trust with decision-makers in the church and nonprofit sectors. The ultimate goal is to connect organizations with tools that empower them to manage their facilities efficiently and effectively.<br><br></div><div><strong>Primary Responsibilities/Duties:</strong></div><ul><li>Identify and pursue new business opportunities within churches that would be “Enterprise” tier of eSPACE, private schools, and denominational organizations (i.e. Catholic Diocese, Episcopal Diocese, and other church organizations that have influence or property ownership of the local church).</li><li>Work with the Revenue Team to build out marketing efforts to impact this market</li><li>Develop a personal “Subject Matter Expert voice” in these markets via blogs, targeted newsletters, conference/workshop speaking and webinars.</li><li>Develop a robust pipeline through targeted research, outreach, and relationship-building.</li><li>Engage with key decision-makers to understand their needs and provide customized solutions.</li><li>Present and demonstrate eSPACE Event Scheduler and Work Order and Asset Management including the feature sets of the enterprise-level as well as Professional Services such as Facility Condition Assessments, Advanced Onboarding Services and Education Services.</li><li>Lead the company’s efforts to expand into the private school and denominational markets, assessing trends and establishing go-to-market strategies in collaboration with the Revenue Team.</li><li>Collaborate with leadership to create scalable solutions for large denominational organizations, enabling “one-to-many” relationships that support their network of churches and facilities.</li><li>Build and nurture long-term relationships with the above referenced market segments.</li><li>Serve as the primary point of contact for high-value accounts, ensuring satisfaction, retention, and expansion opportunities in collaboration with the Revenue Team and Enterprise Account Manager(s)</li><li>Actively identify cross-sell and upsell opportunities within these networks.</li><li>Collaborate with the Customer Success Manager/Enterprise Account Manager(s) throughout the customer journey</li><li>Maintaining the company provided CRM with all interactions, sales activities, and deal progress.</li><li>Work closely with internal teams, including marketing, customer success and product development, to ensure alignment on customer needs and solutions.</li><li>Live out company culture<ul><li>We get’r done</li><li>We are interconnected</li><li>We are agile</li><li>We care for others</li></ul></li></ul><div>&nbsp;<br><br></div><div><strong>Requirements:</strong></div><ul><li>Proven experience (3+ years)&nbsp; in major account sales, working with large churches/organizations, private schools or denominational organizations, preferably in software or facility management solutions.</li><li>Proven experience in building long and lasting relationships with prospects, industry leaders, “chief buying influencers” and network partners</li><li>Demonstrated ability to meet or exceed sales quotas consistently.</li><li>Strong presentation, communication, and negotiation skills.</li><li>Familiarity with CRM tools and sales tracking systems.</li><li>Ability to strategize and execute scalable, one-to-many account relationships effectively.</li></ul>

Outside Sales Executive

<div>Smart Church Solutions is looking for a Customer Support team member that is passionate about helping churches. Our eSPACE web application continues to grow as it provides facility and event management tools to churches and other organizations. We are a virtual company, so while there will be no commute,<br>you’ll need to have a distraction-free place to work remotely. As with many small companies, we are fast paced. But that doesn’t mean the stress and pressure levels are high. Culture is a very important part of our company and we believe high stress runs counter to that culture.<br><br></div><div><strong>Job Description</strong></div><ul><li>Learn and fully comprehend eSPACE Facility Management software</li><li>Assist with new subscriber data imports, when necessary</li><li>Assist in updating/creating support articles and videos of features and functionality as assigned</li><li>Provide level customer support to eSPACE subscribers using company supplied tools, emails,</li><li>phone, and other channels, as deemed necessary</li><li>Provide training when needed</li><li>Collaborate with the customer support, training, and sales teams</li><li>Contribute to the planning and future development of the offerings</li><li>Perform support tasks, as deemed appropriate and assigned</li></ul><div><br><strong>Technology Knowledge</strong></div><ul><li>Google Products (Gmail, Docs, Sheets)</li><li>Zendesk (optional)</li><li>Monday (optional)</li><li>Slack (optional)</li><li>Basic Qualifications</li><li>Must have excellent communication skills, verbally and written</li><li>Be able to work remotely with appropriate working environment</li><li>Ability to learn software applications</li><li>Must be attentive and able to perform at a high capacity</li></ul><div><br><strong>Additional Qualifications</strong></div><ul><li>Have some experience working with and understanding church operations</li><li>Have prior training and customer service experience, even if in other industries</li><li>Experience with software products</li><li>Experience with customer Community Forums</li></ul>

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