<h3>Family First is seeking a highly organized, proactive program operations specialist to support the chief marketing and program officer (CMPO) and the organization’s broader program ecosystem. This is a behind-the-scenes role with front-row impact. The person in this seat keeps the engine running smoothly so the CMPO and program teams can focus on what they do best. This individual is equally at home participating in a brainstorming session, building a Monday.com dashboard, tracking down a contractor deliverable, or vetting a potential influencer partner. This team member will bring order to complexity, communicate with clarity, and act without waiting to be asked. Trustworthiness and a genuine desire to serve programs are invaluable for this role. The program operations specialist reports directly to the CMPO.</h3><div><strong><br>Key Responsibilities<br></strong><br></div><h3>Communication &amp; Time</h3><ul><li>Manage the CMPO’s calendar with precision and good judgment—assessing priorities, resolving conflicts, and ensuring every meeting has a clear purpose and is well prepared.</li><li>Monitor Monday.com and Slack on behalf of the CMPO, flagging emergencies and routing urgent items so nothing time-sensitive falls through the cracks.</li><li>Design presentations in Canva on behalf of the CMPO for internal leadership, external partners, and program initiatives.</li></ul><h3>Project Collaboration</h3><ul><li>Create clarity and momentum for program projects and meetings by building timelines, agendas, and task lists so the right people always have the right information in advance.</li><li>Attend key meetings, review AI notes and tasks for accuracy, convert meeting outcomes into Monday.com tasks, and follow up to ensure accountability.</li><li>Build, maintain, and continuously improve Monday.com dashboards that give the CMPO and program teams real-time visibility into priorities, progress, and bottlenecks.</li></ul><h3>Contractors &amp; Influencers</h3><ul><li>Vet potential contractors and serve as the primary point of contact for program contractors by managing communication, timelines, billing, and deliverable tracking.</li><li>Research potential influencer partners across platforms by evaluating reach, engagement, values alignment, and audience fit; maintain accurate CRM records covering communication history and campaign timelines.</li><li>Research exploratory initiatives for the CMPO.</li></ul><div><strong><br>Qualifications &amp; Experience<br></strong><br></div><h3>Education</h3><ul><li>Bachelor’s degree required; communications, marketing, business, or nonprofit management preferred</li></ul><h3>Experience</h3><ul><li>3–5 years of experience in operations, project coordination, executive support, or program management</li><li>Demonstrated track record of managing multiple projects, vendors, or contractors simultaneously</li></ul><h3>Skills &amp; Competencies</h3><ul><li>Proficiency in Monday.com, Slack, Canva, Microsoft Office/Google Workspace, and AI productivity tools</li><li>Strong written communication skills—clear, concise, and built to move people to action</li><li>Exceptional organizational skills and attention to detail</li><li>Comfortable and professional managing up, across, and with external partners</li><li>Calm under pressure and adaptable in a fast-moving, growth-oriented environment</li></ul><h3>Character &amp; Cultural Fit</h3><ul><li>Genuine alignment with Family First’s mission to help people love their families well</li><li>A collaborative spirit and genuine satisfaction in helping others succeed</li></ul><div><strong><br>What We Offer<br></strong><br></div><ul><li>This position offers the opportunity to make a meaningful impact on millions of families while developing expertise across a diverse brand portfolio. You’ll work with a collaborative team that values both data-driven decision-making and creative problem-solving. We offer competitive nonprofit compensation, comprehensive benefits, and a supportive work environment that respects work-life balance.</li></ul><div><strong><br>Location:</strong> Tampa, FL<br><br></div><div><br></div>

Program Operations Specialist

<div>FaithTech exists to awaken a Jesus revival in and through technology all over the world by practicing redemptive technology design.</div><div><br>FaithTech is a global network of innovators, technologists, and Jesus-followers working together to build the future differently, with Christ at the center. We currently have over 45 active city-based communities building 50+ redemptive tech products.</div><div>Reporting to the Chief of Staff and Vice President of Cities and Create, you will drive momentum upon our key content and thought leadership resources. If you are looking for a role with a high-growth opportunity, in a variety of contexts and experiences, this role is for you.</div><div><strong><br>Who You Are</strong></div><ul><li><strong>Jesus-Centered.</strong> Your life is about the name and fame of Jesus. You love Him, follow Him, and want others to meet Him.</li><li><strong>Discipleship in Tech.</strong> You long for people in tech to know Jesus, live transformed lives, and live on mission.</li><li><strong>Execute with Excellence.</strong> You know how that the little details matter and you are able to provide quality deliverables.</li><li><strong>Experience Matters.</strong> You get that the user experience is about care. You desire to create amazing content experiences because it's about serving the user.</li><li><strong>Reflective Thinking.</strong> You think deeply about topics in faith and technology, but you also engage your heart, seeking the integration of your mind and soul.</li><li><strong>Globally Minded.</strong> You understand that content is cultural. You get excited about delivering content that is contextualized and culturally effective.</li><li><strong>Innovation is Leadership.</strong> You believe that innovation is cultural renewal. You get excited about how we can creatively and innovatively advance the Kingdom of God through redemptive technology.</li></ul><div><strong><br>What You'll Be Doing</strong></div><div><br></div><div><strong>1. Thought Leadership Content Execution</strong></div><div>Under the direction of the Chief of Staff:</div><ul><li><strong>Content Leadership:</strong> Work with Global Leadership in developing the production of compelling, thoughtful, and meaningful content for global distribution.</li><li><strong>Content Organization:</strong> Gather and organize our existing content from across the FaithTech ministry: through local FaithTech Cities, global events, and other special initiatives for easy and accessible access.</li><li><strong>Content Strategy:</strong> Working closely with our Marketing Manager, design and strategize the delivery of content across our major channels and outlets.</li><li><strong>Project Management:</strong> Work with multiple stakeholders in the organization to manage the production of FaithTech content such as playbooks, thought leadership resources, articles, seminars, videos, and podcasts.</li><li><strong>Thought Leadership Research:</strong> Stay up to date on current content in the faith and technology ecosystem, supporting global leadership with resources and opportunities.</li><li><strong>Event Coordination:</strong> Manage the logistics and operational flow for thought leadership-led events and webinars.</li><li><strong>Impact Reporting:</strong> Track key metrics and qualitative stories to demonstrate our global influence on faith and technology.</li></ul><div><br><strong>2. FaithTech Create (Resource Development) Execution</strong></div><div>Create is the flagship program operated out of FaithTech Cities, where volunteers come together and build products to solve real-world problems. They build using the FaithTech Redemptive Technology Design methodology - where transformation of the builder and the creation of transformative products are held together.</div><div><br>Under the direction of the VP of Create:</div><ul><li><strong>Resource Lifecycle Management:</strong> Manage the end-to-end production of Create project resources, from initial concept and drafting to final design and digital publication.</li><li><strong>Curriculum &amp; Guide Development:</strong> Collaborate with executive leaders to turn raw ideas into structured resources, such as playbooks, guides, or templates, including guidance and tracking of tech stack usage for the program.</li><li><strong>Distribution Strategy:</strong> Execute the launch plans for new resources, ensuring they reach our global community and partner churches effectively.</li><li><strong>Feedback Loops:</strong> Implement systems to collect user feedback on Create resources to drive iterative improvements and future versions.</li><li><strong>Measuring Impact:</strong> Ensure stories and impact information is gathered and collated for the Create program globally.</li></ul><div><strong><br>Salary &amp; Benefits</strong></div><ul><li><strong>Salary Range:</strong> $60,000 to $70,000 CAD</li><li><strong>Vacation:</strong> 3 weeks vacation, plus statutory holidays.</li><li><strong>Benefits:</strong> Includes extended health, dental, vision, and access to a health spending account. Dependent coverage included.</li><li><strong>Work Environment:</strong> Hybrid: 3 days in office in Waterloo or 1-2 days in Toronto.</li></ul><div><br>FaithTech is an equal opportunity employer and is committed to diversity and inclusion. Accessibility accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact <a href="mailto:careers@faithtech.com">careers@faithtech.com</a> for accommodation requests.</div>

Program and Content Manager

<div><strong>About Us:</strong></div><div>We're a group of Christian tech experts on a mission to create a better, more private, and more secure online world. As an Operations Manager at Shiloh, you'll be the behind-the-scenes mastermind who keeps our operations running smoothly.</div><div><strong>Your Mission:</strong></div><ul><li><strong>Orchestrate Excellence:</strong> Keep our web hosting, managed IT, products, and software development services running at peak performance, ensuring our customers receive top-notch service.</li><li><strong>Unite the Team:</strong> Foster a culture of collaboration and teamwork, ensuring our departments work in harmony to achieve our goals.</li><li><strong>Drive Efficiency:</strong> Develop and implement strategic plans to optimize our operations, streamlining processes and eliminating inefficiencies.</li><li><strong>Unlock Insights:</strong> Analyze data to identify areas for improvement, and make data-driven decisions to propel our growth and success.</li><li><strong>Empower Our Team:</strong> Provide coaching and feedback to help our team members grow and develop, unlocking their full potential.</li><li><strong>Shape the Future:</strong> Collaborate with our leadership team to develop and implement strategic plans, driving our company's vision and mission forward.</li></ul><div><strong>Your Key Responsibilities:</strong></div><div>As our Operations Manager, you'll play a vital role in driving our company's success. Your key responsibilities will include:</div><ul><li><strong>Financial Mastery</strong>: Own our financial operations, ensuring seamless payments, and collaborating with our finance team to resolve any issues. Your expertise will keep our financial engine running smoothly.</li><li><strong>Project Leadership</strong>: Spearhead project planning, execution, and delivery, guaranteeing timely, on-budget, and top-notch results that exceed expectations.</li><li><strong>Talent Catalyst</strong>: Foster a culture of growth, empowering team members to reach their full potential through:</li><li><strong>Talent Acquisition</strong>: Assist in recruiting and on-boarding new talent, ensuring a smooth transition into our team.</li><li><strong>Skill Development</strong>: Design and implement training programs that boost team skills and knowledge, driving innovation and excellence.</li><li><strong>Coaching &amp; Feedback</strong>: Provide regular guidance and feedback, helping team members grow and thrive in their roles.</li><li><strong>Performance Excellence</strong>: Develop and execute performance management plans, ensuring team members meet expectations and addressing any performance gaps.</li><li><strong>Customer Champion</strong>: Build and nurture strong relationships with our customers, delivering exceptional experiences that exceed their needs and drive loyalty.</li><li><strong>Innovative: </strong>Confident fostering a culture of innovation and implementation through iteration.</li></ul><div><strong>What We're Looking For:</strong></div><ul><li>3+ years of experience in operations management or a related field</li><li>Proven track record of improving efficiency and productivity</li><li>Excellent communication and problem-solving skills</li><li>Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously</li><li>Experience with project management tools like Asana, Trello, or Jira</li><li>Strong attention to detail and organizational skills</li><li>A passion for building a decentralized, open-source alternative to the existing tech ecosystem</li><li>Alignment with our Statement of Faith: https://shilohcode.com/creed</li></ul><div><strong>Perks:</strong></div><ul><li>Competitive salary and benefits package</li><li>Opportunity to work with a dynamic team of Christian professionals who share your values</li><li>Collaborative and supportive work environment</li><li>Professional development and growth opportunities</li><li>Flexible work arrangements, including remote work options</li></ul><div><strong>Reach out:</strong></div><div>If you're excited about building a better future for everyone while working at a Christian organization disrupting the industry, we want to hear from you!</div>

Operations Manager

<h3><strong>Guide Success Manager</strong></h3><div><strong><br>Location:</strong> Hybrid&nbsp;</div><div><strong>Job Type:</strong> Part-time leading to Full-Time (40 hours per week)&nbsp;</div><div><strong>Reports To:</strong> CEO&nbsp;<br><br><br></div><h3>About Forte</h3><div>&nbsp;<br>At Forte, we’re on a mission to revolutionize mental fitness in industries that often go underserved—faith leaders, teachers, healthcare workers, restaurant staff, and more. We believe everyone deserves the opportunity to thrive both professionally and personally, and we’re building a platform that contributes to make that possible. With Forte, employees have unlimited, confidential 1:1 access to certified Guides through personalized audio conversations—empowering them to navigate life’s challenges and flourish in their roles.<br>&nbsp;<br>As a Seed-stage start-up and public benefit company, we’re growing fast and constantly innovating. This is a place where passionate people come together to create real change, and we’re just getting started. If you’re excited about transforming mental wellness and being part of something bigger, Forte is the place for you!<br>&nbsp;<br><strong>Forte’s Mission</strong>: Our mission is to help people unlock their unique Contribution.<br> <br><strong>Forte’s Vision:</strong> To transform humanity from merely surviving to thriving.<br> <br><strong>Forte’s Values:</strong><br>&nbsp;</div><ul><li><strong>F</strong>ree Your Contribution</li><li><strong>O</strong>bserve Curiously</li><li><strong>R</strong>uthlessly Eliminate Hurry</li><li><strong>T</strong>ake Meaningful Risk</li><li><strong>E</strong>xcel with Humility</li></ul><div><br></div><div><br></div><h3>Learn More</h3><div>&nbsp;<br>Company Website: <a href="https://getforte.com and https://www.getforte.com/faith">https://getforte.com and https://www.getforte.com/faith</a><br>About our Guides | Video: <a href="https://vimeo.com/878059506">https://vimeo.com/878059506</a><br>&nbsp;</div><div><br></div><h3><strong>About the Role</strong></h3><div>&nbsp;<br>As the <strong>Guide Success Manager,</strong> you will play a crucial role in shaping the experience and success of Forte Guides, overseeing every stage of their journey from recruitment to off-boarding. More than just a people manager, you are a champion for Guides—ensuring they thrive while building scalable systems that enhance their engagement and impact. Reporting directly to the Head of Platform Experience, you will work closely with the Head of Wellbeing and Forte’s Chief Guide to refine and scale operations, drive strategic improvements, and elevate the Guide experience within our platform.<br>&nbsp;<br>This role is ideal for a leader who blends operational expertise with deep empathy. You are a natural problem-solver who thrives in a fast-moving startup environment, excels at clear and thoughtful communication, and can execute with both precision and agility. Your ability to innovate, adapt, and refine processes will be essential in meeting the evolving needs of our Guides and platform.<br>&nbsp;<br>We are looking for a results-driven leader with experience in mental wellness, SaaS product and technology, and program operations. You take ownership, lead with energy and empathy, and are committed to creating a world-class Guide program that scales effectively.&nbsp;</div><div><br><br>See the full Job Description here: <a href="https://getforte.notion.site/gsm">https://getforte.notion.site/gsm</a><br>&nbsp;</div>

Guide Success Manager

<div><strong>Location</strong>: Hybrid Remote/Fort Worth, TX</div><div><strong>Job Type</strong>: Full-time<br><br></div><div>Trinity Broadcasting Network (TBN) is the leader in faith-based streaming and television programming. We combine creativity and data to fulfill our mission of reaching as many people as possible with the life-changing Gospel of Jesus Christ. Launched in 1973 with one small station broadcasting to the Los Angeles area, we now have over thirty 24-hour television international partner networks reaching every part of the globe. TBN is a workplace committed to creating an environment where people can play a vital role in impacting the world and doing some of the best work of their careers.<br><br></div><div>The Trilogy Digital Platforms team serves several networks and enterprises with state-of-the-art streaming products and web services.&nbsp; (Dr. Phil’s Merit Street, PBR, Positiv TV, Theatrical Film Releases, etc.)<br><br></div><div>TDP is looking for a Program Manager/Scrum Master with experience in the digital media industry to join our growing Digital Platforms team. The Scrum Master/Program Manager will be responsible for facilitating the agile process and ensuring that development teams adhere to Agile methodologies to deliver high-quality projects on time. As a hybrid role, you will combine the skills of a Scrum Master—coaching teams, removing impediments, and ensuring Agile best practices—with the responsibilities of a Program Manager—overseeing cross-team collaboration, managing timelines, and aligning project goals with strategic objectives.<br><br></div><div>This position requires strong leadership, communication, and organizational skills, ensuring the smooth delivery of projects across multiple teams while supporting continuous improvement in agile processes.<br><br></div><div>The ideal candidate has a strong technical knowledge in web systems, a digital-first approach to the customer journey, an agilest, is detail-oriented, and has a working knowledge of streaming media platforms. This position will report to the Sr Director of DCx and supervises collaborates with a collection of stakeholders.<br><br></div><div><strong>Key Responsibilities:<br></strong><br></div><div><strong>Scrum Master Duties:</strong></div><ul><li>Facilitate daily stand-ups, sprint planning, reviews, and retrospectives for Agile teams.</li><li>Coach and mentor teams on Agile principles and practices, ensuring alignment with Scrum methodology.</li><li>Remove impediments and resolve conflicts that may obstruct the team's progress.</li><li>Promote a self-organizing and cross-functional team environment.</li><li>Foster continuous improvement and encourage experimentation in workflow processes.</li><li>Collaborate with Product Owners to ensure the backlog is well-groomed and priorities are clearly communicated.</li></ul><div><br><strong>Program Management Duties:</strong></div><ul><li>Oversee multiple concurrent projects, coordinating across various Agile teams to ensure deliverables align with strategic goals.</li><li>Create and manage project plans, timelines, and budgets, ensuring projects are delivered on time and within scope.</li><li>Identify and mitigate risks, escalating issues when necessary to ensure project success.</li><li>Facilitate communication between stakeholders, development teams, and executives to keep all parties informed and engaged.</li><li>Track project progress, report on metrics, and present status updates to senior management.</li><li>Ensure alignment between business objectives and technology deliverables.</li></ul><div><br><strong>Qualifications:<br></strong><br></div><div><strong>Required Skills:</strong></div><ul><li>Strong knowledge of Agile and Scrum methodologies.</li><li>Proven ability to lead teams in an Agile environment and manage multiple projects simultaneously.</li><li>Experience with project management tools such as JIRA, Trello, or similar software.</li><li>Excellent communication, problem-solving, and interpersonal skills.</li><li>Ability to manage and influence stakeholders at all levels.</li></ul><div><br><strong>Experience:</strong></div><ul><li>3-5+ years of experience as a Scrum Master, Agile Coach, or Program Manager.</li><li>Experience managing large-scale, cross-functional projects.</li><li>Previous experience in software development environments is preferred.</li></ul><div><br><strong>Certifications (Preferred):</strong></div><ul><li>Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), or Professional Scrum Master (PSM).</li><li>Project Management Professional (PMP) or Program Management Professional (PgMP) certification is a plus.</li></ul><div><br><em>An equivalent combination of years of experience and education may be considered for substitution of educational requirements.<br></em><br></div><div><strong>Preferred Skills/Experience&nbsp;</strong></div><ul><li>Experience utilizing state-of-the art technology in a marketing and communications environment.</li><li>Experience overseeing the development of websites that address issues of design, architecture, integration, security, and accessibility.</li><li>Experience working with digital media for international distribution and global audience growth.</li><li>Experience working in Christian media.</li><li>Appreciation of, and familiarity with, TBN’s content and programming.</li></ul><div><br><strong>Personal Attributes</strong></div><ul><li>Leadership with a servant-leader mindset.</li><li>High attention to detail, with the ability to work well under pressure.</li><li>Strong organizational skills and the ability to handle multiple priorities.</li><li>Team player who fosters collaboration and a positive working environment.</li></ul><div><br><strong>Requested Materials: </strong>Resume &amp; Cover Letter<br><br></div><div><strong>About TBN</strong></div><div>Trinity Broadcasting Network (TBN) is the leader in faith-based television programming. We combine creativity and data to fulfill our mission of reaching as many people as we can with the life-changing Gospel of Jesus Christ. We have over thirty 24-hour television foreign partner networks reaching every part of the globe. TBN is a workplace committed to creating an environment where people can play a vital role in impacting the world and doing some of the best work of their careers.</div>

Program Manager/Scrum Master DCx

<div>Gloo was founded as a mission-driven organization with the goal to release the passion in every person to Champion the growth of another so they can be all they were born to be.<br><br></div><div>Today, organizations of all sizes in the faith space use Gloo’s products to become more informed, better connected, and fully equipped to overcome their greatest challenges and achieve powerful outcomes, helping people progress through their personal growth journeys.</div><div><br>By building a common platform, we are creating a shared infrastructure that removes friction, promotes collaboration, and equips leaders with the right tools to galvanize personal growth and change lives. We are a fast-moving and passionate team that is looking for more talented professionals who are driven to make a positive impact.<br><br></div><h3><strong>The Team:</strong></h3><div>Gloo360 is the premier managed services provider (MSP) division of Gloo dedicated to delivering comprehensive technology and operational support to non-profit organizations and mission-driven enterprises. By managing critical systems such as IT infrastructure, cybersecurity, cloud solutions, and enterprise platforms like Workday, Salesforce, and HubSpot, Gloo360 empowers its partners to focus on their core missions. Through innovative solutions, strategic integrations, and exceptional customer support, Gloo360 ensures operational excellence while driving efficiency, scalability, and transformative impact for the organizations it serves.</div><div><br></div><h3><strong>The Opportunity:</strong></h3><div>The Program Manager at Gloo360 will oversee and drive the successful execution of complex, cross-functional programs across various operational areas, including Workday, Salesforce, HubSpot, and other enterprise platforms. This role requires strong leadership, communication, and organizational skills to balance technical and business priorities, manage cross-departmental efforts, and deliver results aligned with Gloo360’s goals. Program Managers will specialize in managing projects and initiatives for specific systems or take on generalist responsibilities for broader program management needs. This position is remote based at our headquarters in Boulder, Colorado.</div><div><br></div><h3><strong>What You’ll Be Doing:</strong></h3><ul><li>General Program Management<ul><li>Develop and oversee cross-functional programs, cultivating strong relationships with internal and external stakeholders.</li><li>Collaborate with Product Owners to align program objectives with key business goals.</li><li>Manage program roadmaps, ensuring deliverables are achieved on time and within budget.</li><li>Monitor and mitigate program risks, ensuring smooth execution across teams.</li><li>Facilitate agile ceremonies, including sprint planning, retrospectives, and daily stand-ups.</li><li>Partner with IT teams to align programs with data governance and technology strategies.</li><li>Work with stakeholders to identify improvement opportunities and prioritize system enhancements.</li><li>Drive the adoption of best practices for project management and operational workflows.</li><li>Develop and maintain comprehensive program documentation, including roadmaps, plans, and status reports.</li><li>Regularly report on program progress, performance, and outcomes to leadership.</li></ul></li></ul><div><br></div><h3><strong>What We're Looking For:</strong></h3><ul><li>Bachelor’s degree in Business Administration, Information Systems, or a related field.</li><li>5+ years of experience in program management, with expertise in enterprise systems like Workday, Salesforce, or HubSpot.</li><li>Proven ability to lead cross-functional programs across technical and non-technical teams.</li><li>Strong understanding of system integrations, data governance, and enterprise workflows.</li><li>Experience with agile methodologies and project management tools (e.g., JIRA, Asana).</li><li>Familiarity with platforms such as Google Workspace, Slack, and Tableau is a plus.</li></ul><div><br></div><div><strong>Compensation:</strong> $95,000 - $140,000</div><div><br></div><h3><strong>Our Team Members Enjoy:</strong></h3><ul><li>Compensation and bonus commensurate with experience.</li><li>Plenty of time off to keep you balanced.</li><li>Medical benefits with multiple plan offerings, HSA contribution, and Dental and Vision plans.</li><li>A dynamic, talented team, dedicated to changing the world and building an incredible business.</li><li>Onsite and virtual social events to keep us connected in our hybrid work environment</li><li>Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails.</li></ul>

Program Manager

<div><strong>Get Involved!<br></strong><br></div><div>Samaritan's Purse is seeking a<strong> Program Manager </strong>to join our <strong>Information Technology </strong>at our International Headquarters location in <strong>Boone, N.C.</strong> As a Program Manager, you will be responsible for in-house consultation to Samaritan's Purse staff on the effective planning, deployment, and use of technology. This position is crucial liaison between our Information Technology department, and other ministry teams within Samaritan's Purse. Come use your gifts and talents to advance the Gospel!</div><div>&nbsp;</div><div><strong>A day in the life of a Program Manager:</strong></div><div>At Samaritan's Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;</div><div>&nbsp;</div><div>In the role of <strong>Program Manager </strong>you will have the opportunity to:</div><ul><li>Maintain your personal relationship with Jesus Christ and be an effective witness for Him</li><li>Build and manage working relationships between IT and assigned business units or program areas within the organization</li><li>Identify and understand technology needs and drive solutions delivery for assigned areas, with involvement in relevant IT projects from concept to delivery</li><li>Drive collaboration and communication across teams and departments to shape IT solution delivery and business unit IT portfolios</li><li>Manage projects as necessary and ensure that IT projects in assigned program areas align with organizational strategic objectives</li><li>Lead business analysis and user acceptance testing activities, as needed, when dedicated resources are not allocated</li><li>Coordinate activities and dependencies across projects to control program timelines and budget</li><li>Utilize project management tools (i.e Jira) to develop and manage project and/or program plans</li><li>Assess resource requirements of technology projects and recommend whether project teams should be staffed internally or outsourced</li><li>Manage the relationship between relevant vendors and internal IT teams</li><li>Provide oversight for the implementation of solutions</li><li>All other duties as assigned</li></ul><div>&nbsp;</div><div><strong>Qualifications &amp; Experience:</strong></div><ul><li>Bachelors degree in a relevant field and/or five (5) to seven (7) years of related experience</li><li>Comprehensive knowledge of IT Program Management and Project Management principles and methodologies</li><li>Comprehensive knowledge of the Software Development Life Cycle (SDLC), including Agile or Waterfall methodologies</li><li>General knowledge of software quality assurance (QA) and ability to facilitate user acceptance testing (UAT) with relevant business units</li><li>General knowledge of Project Portfolio Management (PPM) and ability to facilitate project prioritization and portfolio reviews</li><li>General understanding of Project Management tools such as Jira, Workfront, or similar</li><li>Ability to build and maintain trust-based relationships between IT and relevant business units</li><li>Strong communication skills</li><li>PMP or PgMP Certification preferred, but not required</li><li>Twelve credit hours of college-level Biblical studies preferred not required</li></ul><div><br><strong>Job Location: </strong>Boone, N.C</div><div><strong>Type: </strong>Full-Time</div><div><strong>Language Requirement: </strong>Fluency in English (required)</div><div><strong>Benefits:</strong></div><ul><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Term Life Insurance</li><li>401 (k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation days</li><li>10 sick/personal days</li></ul><div><br><strong><em>Samaritan's Purse Mission Statement:</em></strong></div><div>Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.</div>

IT Program Manager

<div><strong>Work. Serve. Thrive.<br></strong><br></div><div>Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.<br><br></div><div>Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.<br><br>Learn more about Feeding America here.<br><br>This position is based out of Feeding America’s Chicago office location. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day “work anywhere” program during the course of each calendar year that can be combined with PTO and/or holidays.</div><div><strong><br>The Opportunity</strong><br>The Program Manager will define, plan, execute, and manage rollout of various technology projects and initiatives according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. Projects and initiatives may include new systems development, technical training and/or product training, as well as innovating and improving existing internal systems and processes. Facilitate knowledge transfer through various means, including formal training sessions, documentation development, and overall information organization throughout FANO and our partner network. Provide consulting and operational services to various internal departments to assist teams in meeting defined business goals. Act as a system administrator to many of the tools and applications used by FANO and our partners.<br><br><strong>Compensation</strong><br>Here at Feeding America national organization, equity is central to our mission and is an integral part of our compensation policies and structures. Historically, systemic racism and sexism in all aspects of our society, including compensation practices, has led to pay inequities that negatively impact people of color, women, and especially women of color. These practices include basing salary offers on previous compensation and negotiating salary offers. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. The salary range listed below represents the starting to mid-point salaries for positions and comparable roles at this level at our organization and candidates should expect to be offered a salary near the starting point of the range that is listed on the job posting. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions. <br><br><strong>Salary Range: $109,000 to $114,000 Based on Experience<br><br>Responsibilities:</strong></div><div><strong>Project Management and Process Development</strong></div><ul><li>Define project scope, objectives and deliverables that support business goals in collaboration with senior management and stakeholders while building and growing business relationships vital to the success of the project.</li><li>Direct and manage project development from beginning to end (develop project plans and associated communication documents, delegate tasks and responsibilities, identify and resolve issues within the project / manage project dependencies, track project milestones and deliverables, deliver progress reports, manage changes in project scope, determine and assess need for additional resources).</li><li>Define and document key processes to effectively manage applications and systems; identify and define enhancements to existing systems as well as gaps between existing processes and systems and define requirements to align the two.</li></ul><div><br><strong>System Administration and Management</strong></div><ul><li>Serve as business owner for various collaboration applications and tools, including SharePoint Online, Yammer, Stream on SharePoint, OneDrive for Business, and Cisco Webex.</li><li>Administer and manage Feeding America’s SharePoint Online presence including apps integrated with SharePoint with the goal of continually improving end-user experience and provide support to site owners as needed; chair governance committee to help define and drive policies, approve navigation / taxonomy changes and site creation, and act as overall subject matter expert (SME). Perform search maintenance and optimization for SharePoint Online, including spotlighting key content and developing synonym lists based on usage/search data.</li><li>Assist with facilitating and maintaining Feeding America’s Yammer community, including defining and documenting processes regarding how content will be created, maintained, and improved, as well as documenting roles and responsibilities.</li><li>Manage master food bank data for member network and other partners in central CRM tool including process documentation illustrating how data interacts with other systems.</li><li>Manage account creation processes and inputs into Microsoft Entra ID for new food bank and partner accounts; conduct periodic audits of existing accounts via Azure Account Reviews.</li><li>Act as SME for all Microsoft 365 apps and provide technical support as needed to FANO staff to assist with understanding and utilization of these resources.</li></ul><div><br><strong>Technical Training and Documentation</strong></div><ul><li>Develop and maintain Technology new hire program to introduce new employees to common technology tools and applications.</li><li>Develop resources to facilitate ongoing training of new systems and functionality and manage deployment and maintenance of resources in SharePoint Online. This may include “How To” documentation, quick reference guides, videos, and FAQs; coordinate and present training to staff.</li><li>Facilitate communications with employees by contributing content to FANO Connection, including FAQs and new features regarding Technology-supported collaboration tools. Continually create effective communications around technical topics and publish content as announcements to share updates or action required items that impact Technology-supported collaboration tools.</li></ul><div><br><strong>Required Technical Competencies and Experience</strong>&nbsp;</div><ul><li>5+ years Business Analyst/Project Management experience, with specific experience in defining system design requirements and administering web-based applications as well as managing all aspects of process development and execution.</li><li>Responsible and motivated individual with an excellent work ethic.</li><li>Excellent written, verbal, and interpersonal skills with strong attention to detail.</li><li>Outstanding organizational and time management skills.</li><li>Experience with web-based applications, including administration, content management and reporting.</li><li>Technically competent with various software programs and tools, including Microsoft 365 Suite (such as SharePoint Online, Yammer, Stream on SharePoint, Power Automate, and Microsoft Forms), collaboration platforms (such as Cisco Webex and Microsoft Teams), project management software, CRM systems (such as Salesforce), and ITIL platforms (such as ServiceNow).</li></ul><div><strong><br>Foundational Requirements:</strong></div><ul><li><em>Mission Focused</em> – Demonstrates a commitment to Feeding America’s mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.</li><li><em>Embraces Equity, Diversity and Inclusion</em> – Demonstrates a personal commitment to valuing different background and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work.&nbsp; Committed to continuous personal EDI development.</li></ul><div><strong><br>Required Leadership Competencies:</strong></div><ul><li><em>Communicates Effectively: </em>Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings. Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups. Responds positively to requests to share information while maintaining confidentiality of sensitive content. Adjusts message and content based on feedback provided.&nbsp;</li><li><em>Establishes Vision and Crafts Strategy:</em> Develops strategic initiatives and creates a supporting portfolio of projects aligned to department strategy and operating goals. Partners with leaders in other departments to identify strategies for breaking down long-term barriers to achieving critical organizational goals.</li><li><em>Leverages Functional Expertise: </em>Uses advanced functional knowledge to shape decisions and plans. Takes initiative to stay current and apply knowledge of own field, including to improve processes, practices, and policies. Regularly offers to share functional expertise with others to help them succeed.</li><li><em>Inspires, Motivates, and Influences Others:</em> Shows passion for our mission in a way that energizes and engages others to personally do more toward ending hunger. Finds creative ways to engage and excite staff, food bank members donors, and other key stakeholders to act upon our mission to end hunger. Sincerely thanks people at all levels of the organization for their contributions and provides them with specific feedback about good work. Garners support and influences others by adapting approach and messages aligned to audiences' concerns.</li><li><em>Continuously Improves</em>: Pursues opportunities to identify new ideas, scan for best practices, share learnings, and drive continuous improvement. Analyzes current practices, policies, and procedures to find areas for improvement and apply best practices. Reinforces a data-driven, learning, and innovation-focused mindset across the organization through persistent inquiry for and sharing of external practices. Gives others latitude to test new ideas and learn from the experience.&nbsp;</li></ul>

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