<div>As a<strong> Customer Experience (CX) Systems Administrator</strong>, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.</div><div><br>Primary Responsibilities of the Role<br><br></div><div><strong>System Administration &amp; Integration Management</strong></div><ul><li>Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.</li><li>Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.</li><li>Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.</li><li>Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.</li></ul><div><strong>Internal Tooling, Workforce &amp; AI Support</strong></div><ul><li>Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.</li><li>Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.</li><li>Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.</li></ul><div><strong>Data Governance &amp; Vendor Management</strong></div><ul><li>Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.</li><li>Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.</li><li>Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes:</strong> Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.</li><li><strong>Cultivate Innovation:</strong> Introduce new, practical ideas and approaches to solve complex operational challenges.</li><li><strong>Drive Results:</strong> Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.</li><li><strong>Be Resourceful:</strong> Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.</li><li><strong>Have a Strategic Mindset:</strong> See ahead to future technical requirements and translate operational needs into scalable automation logic.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>3+ years of technical administration experience within SaaS environment.</li><li>Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.</li><li>Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.</li><li>Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).</li><li>Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.</li><li>Experience deploying and tuning AI-powered customer service agents or automated support tools.</li><li>Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div>

CX Systems Administrator

<div>&nbsp;</div><div>The Technical Operations Manager provides administrative and support functions to Campus Technology. The primary function of this position is enterprise infrastructure administration and services as tier two escalation support for the Help Desk team. Additionally, the position will provide leadership to remaining Systems and Security Administers and the Telecommunications Technician. This position may require work outside of normal business hours to ensure business operations are not hindered.</div><div><br><strong>Key Responsibilities:</strong></div><ul><li>General systems and security administration.</li><li>Research, recommend, implement and monitor security software solutions as appropriate.</li><li>Process account creation and security profiles including Active Directory and email.</li><li>Manage operating system and third-party software patch deployment and compliance of server and desktop systems.</li><li>Provide full software lifecycle support including research, deployment, maintenance and support of end user systems as assigned.</li><li>Manage virtual server environment maintenance and support.</li><li>Provide data storage, server and environmental backup and archive management.</li><li>Assist Help Desk technicians with incidents and assume ownership of requests requiring escalation.</li><li>Provide appropriate documentation and regular cross-training for back up personnel.</li><li>Ensure procedures are effectively documented and cross-training occurs within team.</li><li>Provide leadership, guidance and support to other members of the network and system administration team.</li><li>Complete special assignments/projects requested by the Campus Technology leadership, overseeing Operations, Security and Development.</li><li>Perform other related duties as assigned and specific to area of responsibility.</li></ul><div><br><strong>Qualifications and Skills Required:</strong></div><ul><li>Bachelor's degree in related field required or equivalent work experience.</li><li>Three years of progressive job experience and supervisory experience required.</li><li>Successful completion of background check, MVR, and credit check may be required.</li><li>Provide end-user support for technology solutions.</li><li>Ability to confidently demonstrate software and technology solutions to Southwestern employees.</li><li>Research technology solutions for organizational goals.</li><li>Manage a small team of highly technical personnel.</li><li>Strong English communication skills.</li><li>The following specialized computer skills are required: Microsoft Active Directory, Microsoft 365 including Exchange Online, Microsoft DHCP, DNS and similar management.</li><li>Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the Operations team.</li><li>Possess a strong work ethic and initiative.</li><li>Maintain regular on the job attendance and timeliness.</li><li>Posses ability to multi-task and pay attention to detail.</li></ul><div><br><strong>Additional Responsibilities:</strong></div><ul><li>Office Environment - May be required to reach above shoulder level for organizational tasks (e.g., retrieving files from upper shelves), bend, stoop, or reach to access lower or upper shelves.</li><li>Ability to sit and stand for extended periods of time and move about to the office to interact with other staff members.</li><li>Ability to use a computer and near-visual acuity in reading written documents and statistical data.</li><li>Exchanges information by telephone, computer, in writing and in person.</li><li>Ability to traverse campus for meetings and talk to groups while doing so.</li><li>Moderate Lifting - Occasionally transports 20-30lbs of parts and equipment across short distances by various means (e.g., carrying by hand, cart, golf cart) to accomplish tasks.&nbsp;</li></ul><div><br>&nbsp;</div><div><strong>What We Offer<br></strong><br></div><div>ProvidedBenefits:</div><div>Southwestern offers a best in class benefit package which includes family medical, family life insurance, long-term disability, 10% retirement contribution and matching based on tenure, HSA contributions if eligible, 3 weeks of paid time off, and a minimum of 14 holidays.<br><br></div><div>VoluntaryBenefits:</div><div>Southwestern offers access to voluntary products such as dental, vision, additional life insurance, HSA contributions if eligible, Flex accounts, retirement contributions, short term disability, personal accident, critical care, hospital indemnity, identity theft protection and pet insurance at reduced group rates for employees and their dependents.<br><br></div><div>Campus Amenities:</div><div>Our offices are open 37.5-hour a week, we uphold a Standard of Christian Commitment and enjoy a beautifully maintained campus with free parking for full-time employees, access to our libraries, recreation and aerobics center, medical clinic, cafeteria and coffee shop, faculty and staff meal plans, and Employee Tuition Benefit (employee and dependent).&nbsp;</div>

Technical Operations Manager - Campus Technology

<div><strong>Called to K-LOVE</strong></div><div>&nbsp;</div><div><strong>Inspiring People to Move Closer to Jesus</strong></div><div>&nbsp;</div><div>At K-LOVE, every role is ministry.</div><div>&nbsp;</div><div>We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.</div><div>&nbsp;</div><div>If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.</div><div>&nbsp;</div><div><strong>What will you do?</strong></div><ul><li>Assists the Studio Engineering Team with activities concerning maintenance, installation, and modification of K-LOVE broadcast studios, production environment and audio/video media application throughout the K-LOVE studio facilities both in Franklin and at remote sites.</li><li>Assists Studio Engineers with audio/video and network wiring applications throughout the broadcast and production environment, this includes duties such as wire pulling, connector termination and testing for continuity and phase.</li><li>Performs fabrication of audio, video and control wiring to K-LOVE’s Proprietary standards.</li><li>Works with Studio Engineers to develop documentation of K-LOVE wiring and audio/video infrastructure systems.</li><li>Performs tasks associated with installation of new broadcast and production room studio equipment.</li><li>Performs installation of computer KVM systems, and computer VGA signal distribution.</li><li>Performs tech set-up and support for ISDN and voice over IP interviews and voice over sessions.</li><li>Assists Studio Engineers with audio/video streaming and presentation/staff meeting support in K-LOVE multipurpose room and Pledge Drive Room. This includes a quick and responsive attitude in responding to the needs of department other that programming using these facilities.</li><li>Assists Studio Engineering Manager with maintenance and file management of MAC OS X and Digidesign Pro tools production systems and other DAW Software.</li><li>Assist Studio department with broadcast automation system configurations and software/hardware support in programming environment.&nbsp;</li><li>Assist On-Air Talent with on air problems related to microphones, line level devices, phone record and playback systems, scheduling issues, automation log delivery and audio asset delivery.</li><li>In addition to daily work schedules may be “on call” for any problems that of immediate nature concerning K-LOVE broadcast facilities.</li><li>Perform other duties as assigned.</li></ul><div>&nbsp;</div><div><strong>What are we looking for?</strong></div><ul><li>Minimum of 2 years of experience working with broadcast studio technology as an audio/video technician and/or audio technician, and/or equivalent education and training.</li><li>Strong organizational and administrative skills.</li><li>Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.</li><li>Demonstrated knowledge of media production, Audio mixers, analog and digital audio distribution and theory, audio/video asset delivery.</li><li>Experience installing, maintaining and repairing broadcast and/or recording studio equipment. Specific software experience with Broadcast automation, FTP, HTTP, Mac OS X, MS Visio or CAD, digital audio workstations and plug ins, i.e.: AVID Pro Tools, Sony Soundforge, Adobe audition, Cubase, Apple Logic, Nuendo, Waves, Native instruments.</li><li>Experience with Telos Axia, Broadcast Bionics, Ultrix, and Zetta are a plus.</li><li>Demonstrated knowledge and experience working with studio technology, ability to solder, read line drawings and create wire lists, fabricate broadcast and production studios from wiring line drawings and rack set up documentation.</li><li>Familiarity with computer networking both Windows and Apple.</li><li>Experience working in a fast paced, multi-project environment with the ability to manage shifting priorities.</li><li>Experience supporting a 24x7 environment is desired.</li><li>Demonstrated understanding and experience implementing industry best practice.</li><li>Knowledge of Broadcasting trends, technology, products, and services is required.</li><li>Strong interpersonal skills with the ability to develop sincere business/ministry relationships. Experience working with creative people under high pressure situations.</li><li>Demonstrated high standards and focus on quality and overall customer experience.</li></ul><div>&nbsp;</div><div><strong>What can we offer you?</strong></div><ul><li>Industry leading Medical, Dental &amp; Vision coverage</li><li>Short/long term disability and life insurance</li><li>Robust 401K with company match</li><li>Parental leave with Baby Bonding pay</li><li>Generous PTO, holiday and sick pay</li><li>Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more</li><li>Leadership and Career Development Programs including free access to LinkedIn Learning platform</li></ul><div>&nbsp;</div><div><strong>Why work for K-LOVE?</strong></div><div>K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here <a href="https://www.klove.com/about-us/mission">Mission, Beliefs &amp; Values.&nbsp;</a></div><div>&nbsp;</div><div>&nbsp;</div><div>“As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” <em>Therefore,</em> p<em>ursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith, Mission, Vision, and Values. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.</em>”</div>

Broadcast Studio Engineer I

<div>What would it be like to use your gifts in strategy, technology, innovation, and operations to build an agile infrastructure for ministry growth? Here at Alpha Canada, that is what we do and who we do it with everyday.&nbsp;<br><br></div><div>This role bridges vision and execution—Leading the translation of strategic priorities into practical structures, processes, and rhythms across the organization. This is a leadership role focused on <strong>mobilizing people, guiding innovative change, and stewarding organizational health</strong> as Alpha Canada grows. The Director of Technology &amp; Operations ensures that Alpha Canada’s vision is supported by strong, scalable operational and technical systems.&nbsp;<br><br></div><div><strong>What we’re looking for</strong></div><div>We are looking for an entrepreneurial, collaborative leader who works closely with every team, executive leadership, and ministry partners to help the organization operate with integrity, excellence, and faithfulness. You will serve as the overseer for organization-wide system and process decisions while building alongside leaders and staff. This role requires someone who can lead through influence, guide teams through change, and make thoughtful decisions that balance innovation, stewardship, and care for people. We are interested in a candidate who is comfortable working in ambiguity, leading others through it, and designing structures. The ideal candidate has a stewardship mindset and is capable of navigating complexity to lead with calm and clarity. You should be an early-adopter of digital tools with strong strategic thinking paired with hands-on operational leadership, execution, and the ability to bring others with you.<br><br></div><div><strong>What You Get to Do</strong></div><ul><li><strong>Design Systems for Growth:</strong> Lead the design and implementation of operational systems and tools that support long-term scalable growth.</li><li><strong>Lead Digital Strategy:</strong> Provide leadership and oversight of the ministry’s software stack and steward the selection and use of digital tools.</li><li><strong>Drive Automation:</strong> Develop automation and digital solutions that empower staff to focus more deeply on ministry work.</li><li><strong>Champion Adoption:</strong> Lead organizational change and adoption, ensuring consistent, agreed-upon systems and workflows consistently understood, adopted, and sustained across teams, while supporting leaders and staff through transitions.</li><li><strong>Manage Risk:</strong> Maintain an organizational risk register with data and technology</li><li><strong>Operational Leadership:</strong> Oversee agile organizational operations and provide leadership to staff in Salesforce, data, and IT management.</li><li><strong>Facilitate Collaboration:</strong> Establish and steward operational rhythms that support cross-team collaboration and identify bottlenecks to efficiency.</li><li><strong>Champion a culture of thoughtful experimentation</strong>, piloting new tools, processes, and approaches to improve effectiveness while balancing risk and stewardship.</li></ul>

Director of Technology and Operations

<div>Ligonier Ministries, a Christian non-profit organization, is seeking a talented Sr. Azure and Systems Administrator. The IT Infrastructure team is part of IT Operations and responsible for Ligonier’s on-prem and cloud networks, servers, systems, and security. <br><br>This role is responsible for researching, implementing, configuring, and maintaining IT infrastructure and systems. The position works closely with the Manager of IT Infrastructure to implement security initiatives and regulatory compliance efforts. Sr. Systems Administrators also provide end-user tech support as needed and informal mentorship to other team members. <br><br><strong>What you bring on day one:&nbsp;</strong></div><ul><li>Agreement with Ligonier’s General Statement of Faith.&nbsp;</li><li>Love and submission to Jesus Christ as Lord and Savior.&nbsp;</li><li>A vibrant Christian faith and commitment to the Church.&nbsp;</li><li>3+ years of solid experience as an Azure administrator (AWS is a plus).&nbsp;</li><li>5+ years of experience as a Systems Administrator managing Microsoft 365.&nbsp;</li><li>Enthusiastic and avid user of generative AI for productivity and efficiency.&nbsp;</li><li>Experience implementing new technologies, applications, automation, and AI solutions.&nbsp;</li><li>Expertise leading complex tech projects independently and with cross-functional teams.&nbsp;</li><li>Cutting-edge industry knowledge and familiarity with a wide range of technologies.&nbsp;</li><li>Experience with information security and compliance standards, such as PCI DSS.&nbsp;</li><li>Associate- and expert-level certifications (especially Azure/Microsoft) are a plus.</li></ul><div><br><strong>Responsibilities include:&nbsp;</strong></div><ul><li>Managing Entra ID, Azure servers and services, and the Microsoft 365 ecosystem.&nbsp;</li><li>Planning, coordinating, and implementing security controls and measures to protect Ligonier’s identities, apps, data, and devices.&nbsp;</li><li>Administering Ligonier’s email security gateway to protect users from phishing attacks and other email-based vulnerabilities.&nbsp;</li><li>Managing and supporting user-facing IT systems and equipment, including but not limited to forensic cameras, copiers, access control, VoIP, and video conferencing setups.&nbsp;</li><li>Ensuring business continuity by monitoring the confidentiality, integrity, and availability of systems and verifying the successful completion of backups.&nbsp;</li><li>Actively contributing to the documentation of SOPs and organization-wide policies.&nbsp;</li><li>Working with other Technology &amp; Innovation teams to support org-wide initiatives and maintain complex data and web application infrastructure.&nbsp;</li><li>Overseeing and maintaining the organization’s DNS systems and external DNS services.&nbsp;</li><li>Administer networks, including switches, routers, APs, SD-WANs, VPNs, ZTNA, and firewalls.&nbsp;</li><li>Making strategic recommendations about the organization’s tech stack to improve reach, revenue, productivity, stability, and security.</li></ul><div><br><strong>General qualifications:&nbsp;</strong></div><ul><li>Communicates clearly and concisely, verbally and in writing&nbsp;</li><li>Proficient in creating technical documentation and knowledge-based articles&nbsp;</li><li>Serves others with outstanding customer service skills&nbsp;</li><li>Driven and able to maintain focus in stressful situations&nbsp;</li><li>Entrepreneurial disposition, always seeking ways to increase efficiency&nbsp;</li><li>Meticulous, adaptable, and resourceful&nbsp;</li><li>Exercises leadership without formal authority&nbsp;</li><li>Provides technical mentorship to team members&nbsp;</li><li>Strong analytical skills; superb at dealing with ambiguity&nbsp;</li><li>Takes initiative and makes responsible decisions&nbsp;</li><li>Strong troubleshooting and problem-solving skills&nbsp;</li><li>Passionate about helping teammates and end users&nbsp;</li></ul><div><br>This position is for a non-profit Christian organization located in Sanford, FL. At this time, we are only able to hire individuals who are authorized to work in the United States.&nbsp;<br><br>The pay range for this position is $85,000 - $100,000 annually. Pay ranges represent the lowest to highest salary we reasonably believe we would pay for this role at the time of posting. We may ultimately offer more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, geographic location, and organizational needs.&nbsp;</div>

Sr. Azure and Systems Administrator 

<div><strong>Duties</strong></div><div>Under the supervision of the Vice President, IT Services, support the overall objectives of Joni and Friends’ IT Services department. Perform duties and responsibilities including, but not limited to:<br><br></div><div><strong>1. Salesforce Administration<br>&nbsp; &nbsp; &nbsp;</strong>a. Serve as primary system administrator for the Salesforce.com environment<br>&nbsp; &nbsp; &nbsp;b. Perform Salesforce configuration and customization to support process automation</div><div>&nbsp; &nbsp; &nbsp;c. Handle all administrative functions including user account maintenance, reports and dashboards,<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;workflows and other routine tasks<br>&nbsp; &nbsp; &nbsp;d. Coordinate the evaluation, scope and completion of new development requests and projects<br>&nbsp; &nbsp; &nbsp;e. Support processes promoting data integrity, data governance, and compliance<br>&nbsp; &nbsp; &nbsp;f. Act as Security administrator and drive security architecture and data protection<br>&nbsp; &nbsp; &nbsp;g. Work independently with members of the user community to define and document development<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;requirements<br>&nbsp; &nbsp; &nbsp;h. Develop and maintain effective documentation on configuration changes, integrations, and<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;processes</div><div><strong>2. Software Systems Administration</strong><br>&nbsp; &nbsp; &nbsp;a. Security Administration of major software systems used by organization<br>&nbsp; &nbsp; &nbsp;b. Administration of managed packages, cloud-based SAAS and systems integrated with Salesforce<br>&nbsp; &nbsp; &nbsp;c. Complete training or self-study to gain knowledge and/or certifications for new software systems to allow proper administration<br>&nbsp; &nbsp; &nbsp;d. Lead and guide vendor engagement for enhanced services and support of systems<br><br><strong>3. Training</strong><br>&nbsp; &nbsp; &nbsp;a. Communicate and train staff on new programs, upgrades and processes<br>&nbsp; &nbsp; &nbsp;b. Help develop and maintain department policies, SOPs and documentation<br><br><strong>4. Additional duties</strong><br>&nbsp; &nbsp; &nbsp;a. Remain current with industry related technology standards and best practices<br>&nbsp; &nbsp; &nbsp;b. Participate in strategy planning and implement solutions for new or improved IT infrastructure and software systems<br>&nbsp; &nbsp; &nbsp;c. Vendor management for outsourced services and support of IT systems<br>&nbsp; &nbsp; &nbsp;d. Lead projects and assignments to support the overall IT strategic plan<br>&nbsp; &nbsp; &nbsp;e. Complete or participate in annual audits of IT Systems, Infrastructure and Security<br>&nbsp; &nbsp; &nbsp;f. Occasional travel may be required<br><br><strong>5. Other duties and projects as assigned by supervisor to support department and organizational needs</strong></div><div><br><strong>Qualifications</strong></div><ul><li>Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith</li><li>Desire to serve in a growing and dynamic Christian service ministry</li><li>A Bachelor’s degree in Computer Science or Information Technology preferred or Associate’s degree and 3 or more years of relevant work experience required</li><li>Salesforce Administrator Certification required</li><li>3+ years of relevant hands-on Salesforce configuration experience</li><li>Experience with custom Apex coding</li><li>Deep expertise with flows, process builder, skills-based routing, queue-based routing, email-to-case, web-to-case and other advanced Salesforce platform features</li><li>Proven experience integrating applications and business systems to Salesforce</li><li>Capable of making recommendations on tools that will provide better user experiences</li><li>Knowledge of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance</li><li>Excel in a collaborative environment - working with all levels of personnel and stakeholders&nbsp;</li><li>Strong team player with ability to develop effective working relationships across the organization and meet the requirements of the department and ministry</li><li>Ability to be flexible and manage multiple projects and competing priorities while meeting deadlines&nbsp;</li><li>Results-driven with strong attention to detail</li><li>Strong communication skills - both written and oral</li><li>Good judgment required in recognizing and maintaining confidentiality of sensitive information</li><li>Must be reliable, cooperative, flexible, and exhibit initiative</li><li>Must support a flexible schedule and work evening/weekend hours when needed</li><li>Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the Internet</li><li>Understanding of Christian ministry and specifically Joni and Friends is desirable</li></ul><div><br>Compensation for this position is $78,000 - $85,000 in Agoura Hills, CA .&nbsp; We are open to remote candidates within the United States, and the salary may be different based on the city/state in which you work.<br><br></div><div>Prior to applying for any position with Joni and Friends, all applicants must review our <a href="https://www.joniandfriends.org/about/what-we-believe/">Statement of Faith</a> and Mission Statement (below).<br><br></div><div><strong>MINISTRY LIFE:<br></strong><br></div><div>Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.<br><br></div><div><strong>CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:<br></strong><br></div><div>Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:<br><br></div><div><strong>Active Participation</strong> – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities<br><br></div><div><strong>Continuous Growth </strong>– Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry<br><br></div><div><strong>Culture of Belonging Approach</strong> – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding<br><br></div><div><strong>Integration of Faith and Work</strong> – Ensure that Christian values are a driving force in all aspects of work<br><br></div><div><strong>Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.<br></strong><br></div><div><strong>BIBLICAL COMMISSION:<br></strong><br></div><div>“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)<br><br></div><div><strong>VISION:<br></strong><br></div><div>“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”<br><br></div><div><strong>MISSION:<br></strong><br></div><div>“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”<br><br></div><div>VALUES:<br><br></div><ol><li>Honor God in everything we do</li><li>Build relationships based on trust and respect</li><li>Maintain integrity and excellence in programs and services</li><li>Practice responsible stewardship</li></ol><div><br><strong>* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).</strong></div>

Salesforce System Administrator

<div>Development Assistant (Fundraising Operations Assistant)<br><br>Under the supervision of the Chief-of-Staff, and in coordination with the Advancement Director, the Events Coordinator, and other team members, the Development Assistant provides operational, logistical, and administrative support for organizational fundraising efforts. Since the Development Assistant will be in close contact with IFPC ministry partners (donors), vendors, staff, and allies, he or she should be personable, outgoing, and possess good written and communication skills. Additionally, this individual must demonstrate sound judgment when interacting and interfacing with IFPC’s partners and constituents.<br><br>Responsibilities:<br><br>● Advancement Support (50%)<br>○ Maintain confidentiality and log detailed notes in CRM when engaging with IFPC partner base<br>○ Analyze wealth management reports and track changes within current and prospective donor<br>profiles<br>○ Research donors and major donor prospects through internet searches, analyze giving history, and<br>report outcomes to the Advancement Director<br>○ Assist with scheduling meetings for the Advancement Director and other fundraising roles<br>○ Research like-minded businesses to generate event sponsorship leads and conduct sponsorship<br>outreach as directed<br>○ Ensure that the donation follow-up procedure is followed when it comes to thank you notes and<br>donor receipts<br>○ Assist the Advancement Director with engaging donors and building relationships, predominantly<br>over the phone<br>○ Make phone calls to ministry partners and ministry friends about organizational programs,<br>initiatives, and upcoming events<br><br>● Donor and Constituent Relations (50%)<br>○ Develop and reach goals for donor outreach to follow-up and cultivate relationships<br>○ Manage a portfolio/caseload of prospects and small-dollar donors<br>○ Process and catalog donor gifts within CRM platform<br>○ Assist in maintaining the CRM Platform<br>○ Assist with the logistics of fundraising campaign mailers<br>○ Print and mail donation receipts and thank you cards</div>

Fundraising Operations Assistant

<div><strong>Location: </strong>Golden, CO (On-Site, 5 days/week)</div><div><strong>Hours</strong>: Full-time</div><div><br><strong>Position Mission</strong></div><div>The <strong>Director of IT</strong> is responsible for overseeing FOCUS’s technology infrastructure and strategy to ensure the organization’s systems, networks, and services support its mission and daily operations effectively. Reporting to the VP of IT, the Director of IT leads a multi-disciplinary team of IT professionals, manages vendor relationships, and oversees IT budgeting, security, and compliance. The role requires high-level strategic thinking, hands-on IT experience, and strong leadership skills to foster innovation, efficiency, and reliability in all technical areas. This is a full-time, on-site position in Golden, Colorado.</div><div><br><strong>Position Responsibilities</strong></div><div><strong>1. Strategy &amp; Leadership</strong></div><ul><li><strong>Technology Strategy &amp; Roadmap</strong>: Collaborate with the VP of IT to develop and execute a multi-year technology roadmap that aligns with FOCUS’s mission, strategic goals, and growth trajectory.</li><li><strong>Team Leadership &amp; Development</strong>: Recruit, mentor, train, and manage a team of IT professionals (infrastructure, help desk, security, etc.). Encourage a culture of continuous learning, collaboration, and accountability.</li><li><strong>Cross-Functional Collaboration</strong>: Partner with other departments (Finance, Operations, Mission Development, etc.) to understand technological needs, identify opportunities for process improvement, and drive technology-enabled solutions.</li></ul><div><strong>2. Infrastructure &amp; Operations</strong></div><ul><li><strong>Systems &amp; Network Management</strong>: Oversee the design, implementation, and maintenance of all IT systems, including servers, networks, cloud environments, and telecommunications. Ensure high availability, reliability, and security.</li><li><strong>Help Desk &amp; Support</strong>: Supervise user support services to provide timely and effective resolution of hardware, software, and network issues. Establish and track performance metrics (e.g., ticket resolution time, user satisfaction) to continuously improve service levels.</li><li><strong>Vendor &amp; Service Provider Management</strong>: Manage relationships with external partners (hardware/software vendors, managed service providers, etc.), including contract negotiation, service level agreements, and performance monitoring.</li></ul><div><strong>3. Security &amp; Compliance</strong></div><ul><li><strong>Cybersecurity</strong>: Develop and maintain a robust cybersecurity program, including threat assessments, vulnerability management, incident response, and training programs to ensure organization-wide security awareness.</li><li><strong>Compliance &amp; Risk Management</strong>: Ensure compliance with relevant regulations and internal policies. Perform regular audits and risk assessments, implementing best practices to protect sensitive data.</li><li><strong>Disaster Recovery &amp; Business Continuity</strong>: Define and maintain disaster recovery and business continuity plans. Oversee periodic testing of backup systems and processes to ensure minimal downtime in the event of a crisis.</li></ul><div><strong>4. Project Management</strong></div><ul><li><strong>Project Oversight</strong>: Lead and manage complex IT projects from ideation to completion, ensuring projects are delivered on time, within scope, and on budget.</li><li><strong>Stakeholder Engagement</strong>: Communicate project goals, progress, and updates to leadership and relevant teams. Provide clear guidance and set realistic expectations regarding resource needs and timelines.</li><li><strong>Change Management</strong>: Develop and implement change management strategies to minimize disruption and enhance user adoption of new systems and technologies.</li></ul><div><strong>5. Budgeting &amp; Resource Allocation</strong></div><ul><li><strong>Annual IT Budget</strong>: In collaboration with the VP of IT, develop and manage the annual IT budget, ensuring cost-effectiveness and alignment with organizational priorities.</li><li><strong>Resource Planning</strong>: Optimize resource allocation to balance day-to-day support needs with strategic initiatives. Make data-driven recommendations regarding new tools, upgrades, and services.</li></ul><div><strong>6. Organizational &amp; Mission Alignment</strong></div><ul><li><strong>Mission Support</strong>: Understand and support FOCUS’s Catholic mission, integrating its values into decision-making and team culture.</li><li><strong>Community Engagement</strong>: Collaborate with organizational leadership and stakeholders to leverage technology in support of evangelization efforts, donor engagement, and community outreach.</li><li><strong>Training &amp; Evangelization</strong>: Encourage IT best practices and empower staff, missionaries, and students (when applicable) through training programs that enhance technology usage and alignment with the organization’s evangelistic focus.</li></ul><div><br><strong>Qualifications</strong></div><ul><li><strong>Education</strong>:<ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field required.</li><li>Master’s degree in a relevant field or MBA preferred.</li></ul></li><li><strong>Experience</strong>:<ul><li>8+ years of progressive experience in IT management, with at least 3 years in a leadership role (Director, Senior Manager, or equivalent).</li><li>Proven experience managing infrastructure, cloud services, and cybersecurity programs.</li><li>Experience in a non-profit or mission-driven organization is a plus.</li></ul></li><li><strong>Technical Skills</strong>:<ul><li>Deep knowledge of network protocols, server technologies, virtualization, and cloud platforms (e.g., AWS, Azure).</li><li>Familiarity with data management, CRM systems, and ERP platforms.</li><li>Robust understanding of IT security frameworks (e.g., NIST, CIS, ISO 27001) and compliance requirements (e.g., PCI-DSS, GDPR).</li></ul></li><li><strong>Leadership &amp; Interpersonal Skills</strong>:<ul><li>Strong strategic thinking, with the ability to translate organizational needs into practical technology strategies.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Demonstrated ability to lead, mentor, and develop teams.</li></ul></li><li><strong>Mission &amp; Values Alignment</strong>:<ul><li>Commitment to uphold and support FOCUS’s Catholic mission and values.</li><li>Ability to work collaboratively in a faith-based environment, respecting the Catholic identity of the organization.</li></ul></li></ul><div><br><strong>Compensation &amp; Benefits</strong></div><div>For this role, we anticipate paying <strong>$120,000 - $160,000/year</strong>. This range is an estimate. The actual amount may be higher or lower than the provided range and will be adjusted based on various factors including qualifications, experience, abilities, geographic location, and duties.</div><div><br>As a FOCUS staff member, you and your family will have access to several benefits that are designed to help care for the whole person and make your career at FOCUS rewarding. You will receive:</div><ul><li>Medical, Vision and Dental insurance</li><li>Ability to contribute to a Health Savings Account</li><li>Employer-provided life insurance</li><li>Long-term disability insurance</li><li>Option to purchase additional life insurance for yourself, your spouse and your child(ren)</li><li>403(b) retirement plan with a discretionary employer-match for eligible staff</li><li>Option to purchase LifeLock Identity Protection</li><li>Integrity-based Paid Time Off</li><li>Paid parental leave</li><li>We observe many paid holidays recognized by fellow Americans and also some of the feast days of Holy Mother Church. In addition, we recognize the Sacred Christmas Respite by closing the office from December 24-January 1 each year.</li></ul><div><br>Eligibility for benefits depends on the type of position you hold (full-time, part-time or temporary), and your tenure with FOCUS. Specific benefits may change at FOCUS's discretion.&nbsp;</div>

Director of IT

<div><strong>Location: </strong><em>Remote (U.S. Based)</em></div><div><br></div><div><em>The Christian Broadcasting Network (CBN)</em> is seeking an experienced <strong>Systems Engineer</strong> to join its Enterprise Network team.&nbsp; This crucial role will design, implement, and optimize enterprise-level IT systems that align with organizational infrastructure and service goals. You will be primarily responsible for Windows Server OS lifecycle management, Azure IaaS/PaaS development, hybrid cloud management, centralized and decentralized storage solutions, and virtualization and orchestration systems. Additionally, you will collaborate with IT leadership to align systems engineering efforts with organizational strategies, provide mentorship to junior engineers, and conduct business analyses to ensure optimal resource allocation.<br><br></div><div><strong>The successful candidate will possess the following qualifications:</strong></div><ul><li><strong>Education &amp; Experience:</strong> Bachelor’s degree in Engineering or a related field with a minimum of five (5) years of experience as a Systems Engineer or in a similar role.</li><li><strong>Technical Expertise:</strong> Strong understanding of systems architecture, Windows Server OS lifecycle management, Azure IaaS/PaaS, centralized and decentralized storage platforms, virtualization, and orchestration systems.</li><li><strong>Federation Technologies:</strong> Demonstrated experience with Microsoft Federation or similar technologies to support secure identity management and authentication across systems.</li><li><strong>Cloud &amp; Systems Optimization:</strong> Proven experience in configuring and optimizing IT infrastructure, hybrid cloud environments, and storage platforms.</li><li><strong>Communication &amp; Organization:</strong> Exceptional communication skills with the ability to engage effectively across all organizational levels, along with strong organizational capabilities.</li><li><strong>Analytical &amp; Troubleshooting Skills:</strong> Strong analytical and problem-solving skills, with the ability to work both independently and collaboratively.</li><li><strong>Vendor Management:</strong> Experience managing vendor relationships to ensure optimal service delivery and support for systems and storage platforms.</li><li><strong>Project Management:</strong> Proven experience leading systems engineering projects with minimal supervision throughout the project lifecycle.</li></ul><div><br></div><div>CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions.&nbsp; If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.<br><br></div><div><em>We are unable to give full consideration to resumes without applications.</em></div>

CHRISTIAN SYSTEM ADMINISTRATIONJOBS