<div><strong>Position Summary<br></strong>The Christian and Missionary Alliance (C&amp;MA) is seeking an experienced Tech Support Lead. This is a full-time position located in Reynoldsburg, Ohio. This position is under the direction of the Client Services Director and is responsible for providing advanced Help Desk support to C&amp;MA and district staff, resolving hardware, software, cloud service, and endpoint management issues. This role oversees the full lifecycle of PC and Mac client hardware, including vendor negotiations, purchasing, deployment, and asset tracking, while managing user identities, security policies, and device compliance through Microsoft Entra ID and Intune. The position also supports remote and hybrid workers, administers mobile device management, contributes to knowledge base development, monitors Help Desk performance metrics, and may serve as IT lead for the Biennial General Council. In the performance of these duties, this position will support the overall mission of the C&amp;MA as described below.</div><div><strong><br>Specific Duties</strong></div><div><strong>Help Desk &amp; End-User Support</strong></div><ul><li>Provides and oversees advanced IT Help Desk troubleshooting and support to all Alliance employees at the National Office (N.O.), to global workers, and to district employees who use technology services provided by the National Office technology group, primarily involving issues relating to company hardware, software, cloud services, and endpoint management, including resolving application-related support tickets using technical expertise and exceptional customer service skills</li><li>Monitors and reports on Help Desk ticket trends, SLA compliance, and service quality metrics</li><li>Identifies opportunities to streamline Help Desk workflows, automate repetitive support tasks, and refine standard operating procedures based on ticket trend analysis and end-user feedback</li><li>For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees</li><li>Provides training and orientation to new N.O. employees both onsite and offsite, including remote/hybrid onboarding support</li><li>Assists or facilitates IT training classes, seminars, and cybersecurity awareness initiatives</li><li>Contributes to IT knowledge base documentation and self-service resources to improve first-contact resolution and reduce ticket volume</li><li>Prepares and delivers regular reports to IT management summarizing Help Desk performance, support trends, emerging issues, and recommendations for capacity, tooling, or process improvements</li><li>Maintains project updates and communications with vendors and members of the Alliance family</li><li>Continues professional development through education and training in emerging hardware, software, cloud, and security technologies</li><li>Occasional travel, after-hours, and weekend support may be required</li><li>Other tasks assigned as needed by IT leadership</li></ul><div><br></div><div><strong>Hardware &amp; Asset Management</strong></div><ul><li>Oversees PC and Mac client hardware strategy including research, evaluation, options, package composition, implementation, replacement, warranty fulfillment, budget planning, and and-to-end lifecycle management</li><li>Summarizes the above strategy and presents recommendations to higher levels of authority; participates in discussions based on recommendations, and executes the final decision, including making purchases; coordinates annual PC client purchase, including timing, vendor negotiations, and relationship development</li><li>Processes all PC and Mac purchases, ensuring device standards, documentation standards, and repeatable onboarding/offboarding processes</li><li>Installs, configures, and maintains computer hardware, software, and endpoint management profiles (e.g., Microsoft Intune) while moving the organization toward automated deployment</li><li>Tracks computer hardware, software licenses, warranties, and contracts in the IT asset tracking system</li><li>Maintains and facilitates relationships with software and hardware vendors and suppliers, including negotiations</li><li>Without oversight, coordinates with general accounting the reconciliation of assets for fiscal tracking and depreciation purposes</li></ul><div><br></div><div><strong>Identity, Security &amp; Endpoint Management</strong></div><ul><li>Participates in security compliance, including incident reporting/escalation expectations, a least-privilege mindset, and handling sensitive data</li><li>Manages user accounts, groups, security policies, and device objects in Microsoft Entra ID (Azure AD) and related identity platforms for Alliance employees and systems</li><li>Administers and maintains multi-factor authentication (MFA), conditional access policies, and endpoint compliance configurations</li><li>Manages and supports mobile device management (MDM) for organization-owned and BYOD mobile devices</li><li>Supports and troubleshoots VPN, remote desktop, and other remote access solutions for distributed and global workers</li></ul><div><br></div><div><strong>General Council IT Leadership</strong></div><ul><li>Coordinates with the National Office Council team to provide technology support per Council requirements</li><li>Provides set-up and technology support for various offices onsite (Office of the Corporate Secretary, etc.), and miscellaneous support as requested by Council lead</li><li>Leads all technology efforts concerning General Council including planning, IT personnel direction, and onsite IT technical decisions pre- and post-Council</li></ul><div><br></div><div><strong>The Christian and Missionary Alliance</strong> (The Alliance, the C&amp;MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.</div><div>We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.</div><div>Through over 1,900 churches in the United States and nearly 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.</div><div>Because the C&amp;MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.</div><div><strong><br>Requirements</strong></div><ul><li>Two-year or four-year college degree in a related field (Information Technology, Computer Science, or similar)</li><li>3+ years of IT support or help desk experience, with demonstrated progression from general troubleshooting to more complex technical problem-solving</li><li>Experience managing and supporting Windows and Mac endpoint environments, including hardware lifecycle management from procurement through retirement</li><li>Demonstrated experience administering Microsoft 365 services, cloud-based identity platforms (e.g., Microsoft Entra ID), and endpoint management tools (e.g., Microsoft Intune)</li><li>Experience mentoring, training, or providing technical guidance to junior support staff or end users, even in the absence of formal supervisory authority</li></ul><div><strong><br>Benefits</strong></div><ul><li>Salary range $59,000 to $69,000 per year</li><li>Health plan (medical/dental/vision/HSA)</li><li>Life Insurance</li><li>403(b) retirement plan with a percentage of employer matching</li><li>Retirement grant</li><li>Long-Term disability</li><li>Paid time off (vacation/holidays/personal days)</li><li>Sick time (accrues, with additional extended illness bank for rollover hours)</li><li>Other paid leave (compassionate care, jury duty, parental, etc.)</li><li>Employee assistance program</li></ul><div>&nbsp;</div>

Tech Support Lead

<div><strong>Work. Serve. Thrive.</strong>&nbsp; &nbsp;<br><br></div><div>Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.&nbsp; &nbsp;</div><div>Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.<br><br></div><div>Learn more about Feeding America <a href="https://www.feedingamerica.org/our-work">here</a>.<br><br>This position is fully remote with minimal annual travel, and this person will be required to attend any on-site meetings or trainings as designated by their manager or department leadership. Employees also have access to a 30-day “work anywhere” program during the course of each calendar year that can be combined with PTO and/or holidays.&nbsp; &nbsp;<br><br></div><div><strong>The Opportunity</strong> &nbsp;<br><br></div><div>The Specialist will support applications within the Digital Platform Technology team that serve neighbors, agencies, and food banks, throughout the Feeding America network. Support Digital Platform Technology Team by providing customer service, generating reports and responding to business requests.&nbsp;</div><div><br><strong>Compensation<br></strong><br>Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions. <br><br><strong>Salary Range: $66,000-71,000 Based on Experience. This is a non-exempt position and is eligible for overtime.</strong></div><div><strong><br>Responsibilities:</strong></div><ul><li>Provide Tier 1 ticket resolution for users across the applications developed and supported by the Digital Platform Technology team.</li><li>Use established processes and tools to accurately triage bugs and user issues in a timely manner.</li><li>Provide timely and exceptional customer service by communicating issue status and resolution to users.</li><li>Generate weekly, monthly and ad-hoc reports using SQL, PowerBI, and Excel for internal and external stakeholders.</li><li>Attend regular standup calls to collaborate with Agile development teams and communicate resolutions for issues that require further development.</li><li>Attend monthly user calls, onboarding sessions and food bank check-ins as needed to learn platform and become familiar with user issues.</li><li>Provide data exchange functions and services for historical data imports.</li><li>Host regular “Office Hours” calls for platform users.</li></ul><div><br><strong>Required Technical Competencies and Experience</strong>&nbsp; &nbsp;&nbsp;</div><ul><li>Minimum of 3 years of work experience in an Information Technology or technical customer service environment.</li><li>Advanced problem-solving skills; ability to work on complex problems requiring strong analytical and conceptual insights.</li><li>Attention to detail, excellent time management skills and the ability to excel while managing shifting priorities.</li><li>Intermediate in Microsoft Office Suite (Excel, PowerPoint).</li><li>Excellent written and oral communication skills; ability to distill complex business analysis and specifications and communicate complex ideas clearly.</li><li>Ability to excel in an ambiguous environment and lead change within the organization.</li><li>Collaborative team player, capable of working well with others but also autonomously with little direction and a demonstrated ability to work cross-functionally.</li><li>Comfortable presenting to groups.</li></ul><div><br><strong>Foundational Requirements:</strong></div><ul><li><em>Mission Focused</em> – Demonstrates a commitment to Feeding America’s mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.</li></ul><div><br></div><div><strong><em>Feeding America’s goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and</em></strong><strong> </strong><strong><em>contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage all individuals, including those from historically under-represented communities and individuals with lived experience of hunger, to apply.</em></strong></div><div><br></div><div><strong><em>Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.</em></strong></div>

Specialist, Digital Platform Technology Support

<div>We make websites for churches! We are looking for someone with both website content management systems experience, and an outgoing and warm personality for phone interface with churches. We use Elementor for Wordpress, so experience with that is a plus. All remote, flexible hours, extremely friendly co-workers. Starting at $22.50/hr, room to grow!</div>

CHRISTIAN TECH SUPPORTJOBS