<div>As the <strong>Customer Engagement Manager</strong>, you will be the strategic lead responsible for the vision, infrastructure, and operational excellence of our community software and communication frameworks, finding and establishing the efficiencies that allow our CX team to scale without losing a human touch. By acting as the primary architect behind customer journey mapping, VOC reporting, and critical incident communications, you will secure the operational stability necessary to deepen user loyalty and trust. Ultimately, you will build the cross-functional processes and resource-allocation strategies that align our community efforts with the broader company mission, ensuring every customer touchpoint is both purposeful and performant.</div><div><br><strong>Primary Responsibilities of the Role</strong></div><div>1. Community Ecosystem &amp; Software Ownership</div><ul><li>Define and execute the strategy for Tithely’s customer community, including engagement goals, customer value, and long-term growth.</li><li>Own and manage the community platform and related communication tools.</li><li>Develop and implement programs that increase customer participation, engagement, and advocacy within the community.</li></ul><div>2. Customer Communications</div><ul><li>Lead customer-facing communications during critical incidents such as outages, bugs, maintenance windows, and other high-impact events.</li><li>Create and manage lifecycle messaging strategies that keep customers informed without over-communicating.</li><li>Establish consistent messaging standards, tone, and communication cadences across customer touchpoints.</li></ul><div>3. Voice of Customer (VOC) Program</div><ul><li>Own and scale Tithely’s Voice of Customer program, transforming customer feedback into actionable business insights.</li><li>Aggregate and analyze feedback from support tickets, surveys, NPS responses, community discussions, and direct customer interactions.</li><li>Build reporting frameworks that surface trends across customer segments, products, and lifecycle stages.</li><li>Partner cross-functionally with Product, Sales, Support, and Leadership to distribute VOC insights and influence decision-making.</li><li>Track and communicate how customer feedback is acted upon to reinforce customer trust and engagement.</li></ul><div>4. Customer Journey Mapping</div><ul><li>Map and optimize the end-to-end customer journey, identifying opportunities to reduce friction and improve the customer experience.</li><li>Partner with cross-functional teams to ensure customer experiences align with intended processes and company standards.</li><li>Identify key moments that drive customer satisfaction, retention, and long-term loyalty.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Communicate Effectively</strong>: Delivers multi-mode communication clearly to different audiences.</li><li>Have <strong>Digital Fluency</strong>: Is adaptable and innovative in the digital world.</li><li><strong>Cultivate Innovation</strong>: Comes up with useful ideas that are new, better, or unique Introduces new ways of looking at problems.</li><li>Have a<strong> Strategic Mindset</strong>: Seeing ahead to future possibilities and translating them into breakthrough strategies. Anticipates future trends and implications accurately. Readily poses future scenarios.</li><li><strong>Optimize Work Processes</strong>: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and managing from a distance. Seeks ways to improve processes, from small tweaks to complete reengineering.</li><li>Be <strong>Resourceful</strong>: Marshals resources (people, funding, material, support) to get things done. Applies knowledge of internal structures, processes, and culture to resourcing efforts.&nbsp;</li><li><strong>Drive Results</strong>: Persists in accomplishing objectives despite obstacles and setbacks.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>2+ years of experience in Customer Experience, Community Management, Marketing, or a related role within a SaaS environment.</li><li>Experience managing customer-facing communications, engagement programs, or community initiatives.</li><li>Experience using CRM, community, or customer engagement platforms.</li><li>Experience coordinating projects or initiatives across multiple teams.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Experience working with customer engagement and communication tools, including community platforms, HubSpot, and event management software.</li><li>Experience working in a high-growth SaaS or technology environment.</li><li>Familiarity with church or non-profit technology.&nbsp;</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

Customer Engagement Manager

<div>As the <strong>Director of Revenue Operations,</strong> you will be responsible for aligning marketing, sales, and post-sale processes into a unified, data-driven revenue engine. This role owns the full revenue technology stack, performance reporting architecture, and operational processes that power go-to-market execution. You are an early adopter and champion of AI, embedding intelligent automation across the revenue organization and managing a team of operations professionals as you scale our go to market to help us serve more churches.</div><div><br>Primary Responsibilities of the Role</div><ul><li>Own and orchestrate the holistic revenue operations function, bridging marketing, sales, and customer success to build a unified growth engine.</li><li>Act as a primary strategic advisor to the CGO, converting high-level business goals into actionable operational frameworks, KPIs, and tech investments.</li><li>Lead, mentor, and scale a high-performing team of operations experts specialized in data, systems, and process optimization.</li><li>Design and govern a world-class revenue technology roadmap, integrating CRM, marketing automation, and cutting-edge AI tools.</li><li>Establish and maintain a robust data architecture, ensuring high standards for data taxonomy, hygiene, and cross-platform governance.</li><li>Champion AI-driven innovation across the GTM org, embedding intelligent automation into forecasting, lead scoring, and personalizing the church experience.</li><li>Drive cross-functional alignment on critical processes, from lead management and handoff SLAs to complex attribution models.</li><li>Manage the forecasting infrastructure and partner closely with Finance on strategic revenue planning and budget reconciliation.</li><li>Build and socialise executive dashboards that provide the CGO and Board with the actionable insights needed to drive the mission forward.</li><li>Orchestrate the annual GTM planning cycle, ensuring headcount, pipeline targets, and budgets are aligned with our growth trajectory.</li><li>Lead change management efforts for new tech rollouts and process redesigns, ensuring smooth adoption across the revenue team.</li><li>Manage strategic vendor relationships and procurement, collaborating with Finance and IT to optimize our operational footprint.</li></ul><div><br>Qualifications<br><br></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes</strong> by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.</li><li><strong>Manage Complexity</strong> by making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.</li><li><strong>Possess Financial Acumen</strong> by interpreting and applying understanding of key financial indicators to make better business decisions&nbsp;</li><li>Bring a <strong>Strategic Mindset</strong> and articulate credible pictures and visions of possibilities that will create sustainable value&nbsp;</li><li>Utilize <strong>Business Insight</strong> by applying knowledge of business and the marketplace to advance the organization’s goals</li><li>Be <strong>Tech Savvy</strong> by anticipating and adopting innovations in business-building digital and technology applications&nbsp;</li></ul><div><br><strong>Required Technical Qualifications:</strong></div><ul><li>7-12 years of progressive leadership within revenue, sales, or marketing operations in a B2B environment.</li><li>Proven history of building, mentoring, and scaling high-performing operations teams.</li><li>Deep technical mastery of CRM administration and end-to-end revenue technology stack ownership.</li><li>Hands-on expertise applying AI/ML tools to GTM functions, including predictive scoring and intelligent forecasting.</li><li>Demonstrated ability to drive strategic cross-functional alignment between sales and marketing organizations.</li><li>Strong process management and documentation experience</li><li>Experience presenting to senior leadership</li><li>Mastery in orchestrating complex projects and programs across diverse, multi-stakeholder initiatives.</li><li>Experience partnering with Finance leadership on strategic budget planning and revenue forecasting.</li><li>Experience building full-funnel attribution models, lead scoring, and lead routing</li></ul><div><br><strong>Preferred Technical Qualifications:</strong></div><ul><li>Comprehensive background spanning both sales and marketing operations&nbsp;</li><li>Experience with HubSpot CRM and Marketing platforms</li><li>Experience in a product led growth environment</li><li>Technical proficiency in data architecture, integration design, and BI tooling.</li><li>Prior experience in a consulting or strategic advisory capacity is a distinct advantage.</li></ul><div><br><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br>Additional Information<br><br></div><div>The starting annual salary for this position is $160,000-$180,000 with an eligibility for additional variable compensation.<br><br><strong>Benefits</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div><div><br></div>

Director of Revenue Operations

<div><strong>The Role<br></strong><br></div><div>We're hiring Software Engineers to own core platform systems as we scale. This is a high-ownership role on a small team. You'll shape technical direction, make architectural decisions, and ship end-to-end. The specific problems will shift as we grow - what stays constant is that you'll own technically complex systems with direct, measurable business impact. You'll work closely with the rest of the engineering team as well as the ops team that manages client relationships.<br><br></div><div><strong>Requirements<br></strong><br></div><div><strong>The Kind of Work You'll Do<br></strong><br></div><div>To give you a sense of the problems on - not an exhaustive list, but representative of the type and complexity of work at this level:<br><br></div><div><strong>Decision systems.</strong> Building the logic that determines which customers to contact, when, and why - and making that logic configurable, auditable, and increasingly intelligent over time.<br><br></div><div><strong>Data infrastructure.</strong> Making our data trustworthy, queryable, and actionable - the analytics foundation that powers targeting, reporting, and client-facing products.<br><br></div><div><strong>Supply and demand.</strong> Connecting real-time technician availability to outreach decisions, agent conversations, and client reporting so the platform responds to what's actually happening on the ground.<br><br></div><div><strong>Client-facing visibility.</strong> Our clients need to see what's happening with their campaigns without emailing us. That means dashboards, attribution, full-funnel tracking, and alerting - built on the analytics layer and designed for people who aren't technical.<br><br></div><div><strong>System evolution.</strong> We have production systems serving real clients that need to be replaced incrementally. You'll design migration strategies, run parallel validation, and cut over without disrupting active campaigns.<br><br></div><div><strong>What We're Looking For<br></strong><br></div><div><strong>You drive impact.</strong> You work to find the next thing big thing that will bring value to the team and company. You influence the team and company in an honest and positive way. You build up and support your teammates.<br><br></div><div><strong>You've built systems that make decisions at scale.</strong> Whether that's ad targeting, recommendation engines, marketplace matching, or campaign orchestration - you've designed pipelines where the system decides who gets what, and you've dealt with the operational complexity that comes with it.<br><br></div><div><strong>You think in data models.</strong> You know how to design schemas that absorb business complexity without becoming unmaintainable. You're comfortable with the tradeoffs between normalized relational models, EAV patterns, and JSONB escape hatches - and you know when each is appropriate.<br><br></div><div><strong>You're pragmatic about shipping.</strong> You design for incremental delivery, not big-bang rewrites. You've migrated production systems while they were running and know what it takes to do that safely.<br><br></div><div><strong>You close the loop.</strong> You don't just build the pipeline - you think about how to measure whether it's working, how to surface failures before clients notice, and how to use outcome data to improve the system over time.<br><br></div><div><strong>You write clearly.</strong> Engineers at UpSmith write design docs that the team can build from. You'll spend meaningful time articulating your approach before you start coding.<br><br></div><div><strong>Technical Environment<br></strong><br></div><ul><li><strong>Backend:</strong> Python, PostgreSQL, SQLAlchemy</li><li><strong>Data:</strong> dbt, Prefect, incremental models, SCD Type 2 snapshots</li><li><strong>Infrastructure:</strong> Kubernetes, AWS (S3, SQS, EventBridge)</li><li><strong>AI/ML:</strong> LLM-powered conversational agents, with growing opportunities to introduce ML-based optimization into targeting and prioritization</li><li><strong>Integrations:</strong> ServiceTitan (field service management), CRM systems</li></ul><div><br><strong>Benefits<br></strong><br></div><ul><li>Early-stage equity in a company with strong revenue growth and a clear path to scale</li><li>High ownership - you'll shape technical direction, not implement someone else's spec</li><li>A small team where your work has visible, measurable impact on client outcomes</li><li>Remote-first with flexibility to work where you're most productive</li></ul><div><br></div><div><strong>About UpSmith<br></strong><br></div><div>UpSmith is an AI-powered platform for home services companies. Our AI agents automate customer outreach at scale - booking maintenance appointments, following up on estimates, confirming jobs, and re-engaging lapsed customers on behalf of HVAC, plumbing, and electrical companies across the US.<br><br></div><div>We're a small engineering team where every system we build directly drives revenue for our clients. The feedback loop is tight and the stakes are real - something breaks or underperforms, clients notice the same day.</div>

AI Software Engineer

<h3>The Role</h3><div>Cloverleaf transforms how teams understand themselves and each other <strong>— and customer success is where that impact grows. </strong>As a Customer Success Manager, you’ll serve as a <strong>strategic partner to HR, Learning &amp; Development, and People leaders</strong>, helping them deeply embed Cloverleaf into their most important talent initiatives and business processes.<br><br></div><div><em>Because this role spans enterprise, mid-market, and coach/partner accounts, we’re seeking someone with </em><strong><em>3–5 years of B2B SaaS customer success or account management experience </em></strong><em>who can own the strategic customer journey focusing on adoption and expansion, and operate with confidence across diverse customer environments.<br></em><br></div><div>This is far more than a relationship management role. You’ll think like a consultant and approach every account with a <strong>land-and-expand mindset</strong>; driving the kind of deep, durable adoption that naturally opens doors to new use cases, new stakeholder groups, and revenue growth.<br><br></div><h3><strong>What You'll Do</strong></h3><div>You’ll be the trusted strategic advisor helping customers get maximum value from Cloverleaf — and grow their partnership over time.<br><br></div><ul><li><strong>Own a diverse book of business </strong>across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle</li><li><strong>Build deep, multi-threaded relationships </strong>with HR leaders, L&amp;D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges</li><li><strong>Act as a strategic consultant </strong>who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies</li><li><strong>Develop and execute tailored success plans </strong>anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more</li><li><strong>Drive land-and-expand growth </strong>within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives</li><li><strong>Proactively identify expansion opportunities </strong>by connecting evolving customer needs to additional Cloverleaf use cases, positioning the platform as an integral part of the customer’s people strategy, not a standalone tool</li><li><strong>Monitor customer health metrics and usage data </strong>to identify risk signals and growth opportunities, using AI-powered tools and data-driven insights to prioritize outreach and deliver timely interventions</li><li><strong>Lead strategic business reviews and executive check-ins </strong>that go beyond usage reporting to demonstrate tangible business impact, surface recommendations, and plant seeds for expansion</li><li><strong>Collaborate cross-functionally </strong>with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap</li><li><strong>Track and report on key CS metrics </strong>including Net Revenue Retention, logo retention, NPS, adoption milestones, and health scores — using data to drive strategy and demonstrate impact</li></ul><div><br></div><h3>Who You Are</h3><div>You’re consultative, curious, and energized by helping customers succeed. You can zoom out to understand a customer’s business strategy and zoom in to solve the adoption challenge in front of you. You love building relationships, connecting the dots, and making a real difference in how organizations develop their people.<br><br></div><div>You’ll thrive in this role if you:<br><br></div><ul><li>Think and communicate like a strategic partner and can influence stakeholders from end users to C-suite executives</li><li>Are naturally consultative and ask thoughtful questions that uncover what customers actually need to succeed</li><li>Get energized by connecting business problems to platform solutions and articulating the <em>why</em> behind every recommendation</li><li>Stay calm and adaptable when priorities shift (they will!), and know how to keep accounts on track through ambiguity</li><li>Love using data, AI tools, and automation to work smarter and deliver more proactive, personalized outreach at scale</li><li>Work well across teams and communicate clearly whether you’re presenting in an executive QBR or collaborating with Product on a feature request</li></ul><div><br></div><h3>What You Bring</h3><div><strong><br>Required</strong></div><ul><li>3–5 years of experience in <strong>Customer Success, Account Management, or a strategic client-facing role </strong>within B2B SaaS</li><li>Demonstrated ability to <strong>manage and grow a portfolio of accounts </strong>with a land-and-expand approach owning renewals, identifying expansion opportunities, and driving revenue growth</li><li>Track record operating as a strategic partner with strong <strong>consultative and strategic thinking skills</strong>, with the ability to understand a customer’s business landscape and influence stakeholders at all levels</li><li>Outstanding <strong>written and verbal communication skills</strong>, with a confident customer-facing presence in business reviews, executive conversations, and cross-functional sessions</li><li>Ability to interpret and act on <strong>customer health data, usage analytics, and AI-driven insights </strong>(e.g., predictive churn signals, engagement scoring) to drive proactive account strategies</li><li>Experience guiding customers through <strong>organizational change</strong>, including stakeholder alignment, user adoption strategies, and embedding new tools into established workflows</li><li>Comfort operating in a <strong>fast-paced startup environment </strong>where resourcefulness, adaptability, and ownership are essential</li></ul><div><strong><br>Preferred</strong></div><ul><li>Experience in a <strong>SaaS startup environment</strong>, with familiarity with the pace, ambiguity, and opportunity of high-growth companies</li><li>Background in or deep familiarity with <strong>Human Resources, Talent Development, Learning &amp; Development, or Organizational Development</strong></li><li>Experience with <strong>behavioral assessments or personality frameworks </strong>(e.g., DISC, Enneagram, CliftonStrengths, 16-Types) or coaching methodologies</li><li>Experience with <strong>Customer Success Platforms </strong>(e.g., Vitally, ClientSuccess, Gainsight, ChurnZero) and CRM tools (Salesforce, HubSpot)</li><li>Exposure to <strong>AI applications in customer experience</strong>, including predictive analytics, automated engagement tools, or AI copilots</li><li>Experience using <strong>data visualization or BI tools </strong>(e.g., Looker, Tableau, Sigma, Omni) to communicate customer outcomes and portfolio health</li></ul><div><br></div><h3>Success in this Role</h3><ul><li><strong>Cloverleaf is embedded into customers’ core people processes,</strong> not treated as an add-on, resulting in deep, durable adoption that naturally creates expansion opportunities.</li><li><strong>Accounts consistently grow over time through a land-and-expand motion:</strong> initial deployments expand into new departments, use cases, and stakeholder groups, directly contributing to revenue growth.</li><li><strong>Customers can clearly articulate how Cloverleaf contributes to their business outcomes</strong> whether that’s improved team performance, stronger leadership pipelines, faster onboarding, or higher engagement scores.</li><li><strong>Net Revenue Retention and logo retention targets are met or exceeded quarter over quarter,</strong> with expansion revenue driven by adoption-led growth rather than transactional upsells.</li><li><strong>Customers are engaged advocates</strong> who participate in case studies, referrals, and community activities because they see Cloverleaf as a true strategic partner.</li><li><strong>Customer health scores improve across the portfolio,</strong> with proactive interventions reducing churn risk before it escalates.</li><li><strong>Cross-functional collaboration is seamless,</strong> with clear feedback loops between CS, Product, Sales, and Implementation that improve the overall customer journey and inform product strategy</li></ul><div><br></div><h3>How We Unleash You to Do Your Best Work</h3><ul><li>Flexible PTO and work schedule - with a minimum of 2 full weeks off per year</li><li><em>Company paid</em> full benefits, including medical, dental, vision, life insurance, and more!</li><li>Recognition rewards and monthly stipend for wellness, technology, pet care, or student loans</li><li>Macbook and home-office set-up stipend</li><li>401k benefits including a match with immediate vesting</li><li>Truly values-driven team (ask us about it!)</li></ul><div><br><br></div><h3>Who We Are</h3><div>Cloverleaf connects siloed HR data and team collaboration tools to deliver personalized, actionable development at scale. Built on validated assessments like DISC, Enneagram, CliftonStrengths, and 16 Types, plus real-time insights, it strengthens team alignment, communication, and performance for over 30,000 teams worldwide.<br><br></div><div><strong><em>Cloverleaf is on a mission to unleash people to do their best work.&nbsp;<br></em></strong><br></div><div><em>We believe that people should be passionate and engaged with the work that they are doing, starting with our own team.</em></div>

Customer Success Manager

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary</strong></div><div><br>We are looking for an Enterprise Customer Success Manager to join our growing Customer Success Team. As an Enterprise Customer Success Manager, you will report to the Manager of Enterprise Customer Success and will be focused on our largest and most strategic customers' product adoption, utilization, and overall satisfaction.</div><div><br>Are you a former nonprofit fundraiser or leader looking for a career change? Perhaps a consultant in the nonprofit sector? Your nonprofit knowledge is an asset and if you are hungry for a new challenge this is the opportunity for you!&nbsp;</div><div><br>In this role, you will work closely with teams across the company including Marketing, Sales, and Revenue Enablement to help maximize our growth. Your responsibilities will include supporting strategic enterprise-level customers in strengthening their donor relationships, selling upgrades and add-ons to our current customers, and working on renewals of annual contracts. You will serve as the primary point of contact for our nonprofit customers, collaborating closely with them to understand their unique needs, goals, and challenges. By leveraging your expertise in both our platform and the nonprofit industry, you will drive adoption, retention, and expansion initiatives, ultimately contributing to the long-term success and growth of our customers.</div><div><strong><br>Responsibilities</strong></div><ul><li>Customer Relationship Management: Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption.</li><li>Proactive Issue Resolution: Anticipate customer issues and proactively address them before they escalate. Your proactive approach distinguishes you from traditional customer service, turning potential problems into opportunities for customers and Virtuous alike.</li><li>Strategic Account Expansion: Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. Identify organic upsell opportunities by comprehensively understanding their use-case, ultimately driving business growth.</li><li>Advocacy and Collaboration: Advocate for Virtuous by generating excitement about upcoming product launches and updates. Collaborate with internal teams including customer success, sales, support, and product, voicing customer concerns and needs and ensuring a customer-first approach company-wide.</li><li>Product Expert: Provide strategic product support and comprehensive guidance on best practices. Your expertise ensures customers seamlessly adopt our products, enhancing their overall experience and deepening customer trust.</li><li>Issue Identification and Resolution: Handle complex customer issues with efficiency and professionalism. Offer tailored product and service solutions to address customer pain points, demonstrating Virtuous’ commitment to customer satisfaction and project manage resolution strategies through completion.</li><li>Strategic Vision: Adopt a bird’s eye perspective on customer interactions, focusing not only on immediate gratification but also long-term stability and proactive forward thinking. Leverage this high-level view to identify potential challenges and convert them into cost-saving solutions for both customers and Virtuous.</li><li>Renewals Management and Upsell Strategy: Take ownership of customer renewals and upsell cycles, meticulously managing the process from initial outreach through contract close. Demonstrate a deep understanding of Virtuous contracts, ensuring compliance and favorable terms for both parties. Engage in strategic negotiation discussions, leveraging your knowledge of customer needs and our product offerings. Display creativity in pricing strategies, tailoring solutions to meet customer requirements while optimizing revenue for Virtuous. Your ability to navigate the renewal and upsell process contributes significantly to customer retention and revenue growth, ensuring mutually beneficial outcomes for Virtuous and our valued clients.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success with Virtuous products.</li><li>Previous Nonprofit Experience: Experience in the nonprofit sector, understanding how nonprofits operate and fundraise.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships.</li><li>Proactive Problem-Solving: Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach.</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance.</li><li>Sales Acumen: Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs.</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

Enterprise Customer Success Manager

<div><em>Remote (U.S. Based)<br></em><br></div><div><em>The Christian Broadcasting Network (CBN)</em> is looking for a <strong>DevOps Engineer</strong> with experience in the D365 Power Platform to join our IT team! This position is responsible for ensuring the stability, scalability, and efficiency of application environments, with a focus on system reliability, automation, and seamless deployment pipelines. This critical role will focus on the administration, stability and efficiency of Microsoft Dynamics 365 (D365) CRM and our financial transaction processing.&nbsp; Serving in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide.<br><br></div><div>We are looking for someone who can proactively monitor system health, troubleshoot production issues, support CI/CD pipelines, and collaborate with teams across IT, Development, and Operations to enhance system performance and enable effective service delivery. Responsibilities include supporting legacy applications as well as driving the transition to cloud-based infrastructure and modern DevOps practices.<br><br></div><div><strong>The successful candidate will have the following qualifications:<br></strong><br></div><ul><li>A bachelor’s degree in Programming/Systems, Computer Science, or related field or equivalent work experience</li><li>1+ years of experience with Microsoft Dynamics 365 CRM and Power Platform</li><li>Proven experience in DevOps, system administration, or infrastructure support roles</li><li>Familiarity with CI/CD pipelines, infrastructure-as-code (IaC), and automation tools</li><li>Broad understanding of content and content organization</li><li>Proficiency with scripting languages such as PowerShell, React, SQL, and optionally Python or T-SQL</li><li>Experience with SQL and troubleshooting data flow/integration issues</li><li>Excellent verbal, written, and other media communication skills</li><li>Integrative thinking, analytical and problem-solving skills</li><li>Self-motivated with ability to work independently and be an effective member of a team</li><li>Excellent project management and organizational skills with attention to detail</li><li>Strong interpersonal skills with ability to establish effective rapport with all levels of CBN staff and outside public</li><li>Demonstrate life application of Biblical principles and practices in alignment with CBN’s non-profit Christian mission</li></ul>

DevOps Engineer

<div><strong>Who We Are&nbsp; </strong><br>Servant Keeper is on a mission to multiply ministry impact. <br>&nbsp;<br>We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people.&nbsp; <br>&nbsp;<br>Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose.&nbsp; <br>&nbsp;<br>Our Core Values aren’t just wall art — they’re how we operate:&nbsp; <br>&nbsp;<br>🙌 Servant Heart – We lead by serving first&nbsp; <br>💪 Grit – We find a way, even when it’s hard&nbsp; <br>🚀 Never Satisfied – We improve relentlessly&nbsp; <br>🤝 Community – We are better together&nbsp; <br>✅ Do What You Say – Integrity is non-negotiable&nbsp; <br>&nbsp;<br><strong>What You’ll Do&nbsp; </strong><br>&nbsp;<br>As a Customer Success Manager (CSM), you will drive growth within our current customer base by joining one of our Success teams focusing on attaching giving, increasing giving volume or identifying upsell opportunities for our ministry partners. You will work closely with our partners to develop relationships, understand needs, identify opportunities for expansion, and provide solutions that enhance their overall success with our ChMS and Giving solutions. As a CSM at Servant Keeper, culture and compassion are paramount - you will work directly with church &amp; non-profit leaders and staff to identify their needs and share how our solution and partnership will help their ministry to thrive. You’ll do this by collaborating and engaging cross-functionally:&nbsp;<br><br></div><ul><li>Work closely with Sales, Support, Marketing, and Product teams to align on strategies, share insights, and ensure partner success across departments.&nbsp;</li><li>Participate in cross-functional initiatives to improve partner experiences and streamline upsell processes.&nbsp;<br><br></li></ul><div>You will initially focus on one of the following areas:&nbsp;<br><br>1. Attach Giving to Existing ChMS Partners&nbsp;</div><ul><li>Actively manage a reactive and proactive giving attachment pipeline to help exiting partners reach their ministries financial goals.&nbsp;</li></ul><div>2. Increase Giving Volume&nbsp;</div><ul><li>Engage partners to help grow their ministry by increasing overall giving volume. &nbsp;</li><li>Collaborate to develop strategies to future driving giving attachment and usage.&nbsp;</li></ul><div>3. Upsell &amp; Expand Current Partner Relationships&nbsp;</div><ul><li>Manage a reactive and proactive upsell and add-on pipeline respond in a timely and effective manner by discovering partner needs and selecting additional products to drive value for their ministry.&nbsp;</li><li>Develop and maintain strong relationships with key decision-makers, leveraging those connections to secure new business and additional product adoption.&nbsp;<br><br></li></ul><div><br><strong>What You Bring &nbsp;<br></strong><br></div><ul><li>Proven experience in customer success, sales, or account management, ideally with a focus on upselling or expansion.&nbsp;</li><li>Strong understanding of giving products or services (experience in nonprofit, church, or faith-based sectors is a plus).&nbsp;</li><li>Excellent communication and presentation skills, with the ability to create and deliver impactful webinar content.&nbsp;</li><li>Highly organized with the ability to manage multiple partner relationships and projects simultaneously.&nbsp;</li><li>Results-oriented mindset with a track record of driving growth and achieving sales goals.&nbsp;</li><li>Proficient in CRM systems and sales tools (e.g., Salesforce, HubSpot) and webinar platforms (e.g., Zoom, GoToWebinar).&nbsp;<br><br></li></ul><div><strong>What You Get &nbsp;<br></strong><br></div><ul><li>A mission-driven role where your work truly matters &nbsp;</li><li>Competitive pay&nbsp;</li><li>A team that’s purpose-first and people-always&nbsp;</li><li>For Full-Time Employees:&nbsp;</li><li>Unlimited Paid Time Off&nbsp;</li><li>Competitive medical, dental, and vision insurance&nbsp;</li><li>Short term and Long Term disability insurance&nbsp;</li><li>Life insurance&nbsp;</li><li>HSA and FSA options&nbsp;</li><li>401(k) with company match&nbsp;</li><li>Access to wellness resources&nbsp;</li></ul>

<div><strong>About The Role<br>The following areas are approved as remote work locations for this position: Sacramento, Bay Area CA., Miami, FL., Chicago, IL., Baltimore, MD., Detroit, MI., Minneapolis, MN., Cincinnati, OH., Houston, TX.. All other locations are not in consideration for this role at this time.</strong></div><div><br></div><div>The primary goal of the Mid Market Account Executive is to generate leads, develop an account portfolio, and close deals in order to meet quarterly sales booking and revenue quotas in the assigned geographic territory.</div><div><br><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.</em></div><div><br><strong>Benefits and Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical, Dental, and Vision for employee</li><li>70%+ employer-paid premiums for Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Remote</li><li>12 paid company holidays</li><li>15 days PTO to start, increases with tenure&nbsp;</li><li>Paid parental and adoption leave</li><li><strong>Pay Range, $60k-$80k base + $71.5k-$80k variable = $131.5k-$160k OTE</strong></li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong>What You'll Do</strong></div><ul><li>Build a pipeline of prospects and manage the sales stages from initiate to close.</li><li>Generate list of prospective churches through research, cold-calling, internet and professional network.</li><li>Required to visit 30-40 churches a month in person.</li><li>Meet and exceed sales revenue and booking goals and overall objectives.</li><li>Educate prospects and clients about Pushpay’s products and services through presentations and product demonstrations.</li><li>Clearly articulate Pushpay’s value proposition and return on investment.</li><li>Build strong interpersonal relationships with church leaders in the assigned geographic territory.</li><li>Collaborate and work with internal Pushpay teams: SDR’s, AE’s, Sales Managers, Marketing team, other partner affiliates to execute company initiatives.</li><li>Plan, direct and coordinate sales support activities, including management of the sales pipeline through Salesforce.</li><li>Ensure all targeted prospect/client contacts and engagement opportunities are recorded in Salesforce.</li><li>Involved in all phases of the sales lifecycle including: identifying and developing leads; developing value propositions; financial deal structuring; to contract negotiation and closing.</li><li>Share industry, deal, and sales “best practice” knowledge with other members of the sales team.</li><li>Be a continuous learner of the competitive landscape (strengths, weaknesses, benefits) and determine how to position Pushpay to win.</li><li>Collaborate with the Partner Success team and Implementation Team to ensure that expectations set during the sales process are met in delivery.</li><li>Provide ongoing feedback that would aid in identifying new market opportunities.</li></ul><div><br><strong>What You'll Bring</strong></div><ul><li>Must have 3-5 years+ successful sales experience.</li><li>Experience in selling in the technology field, preferably SaaS Solutions.</li><li>Working knowledge and/or experience in the faith sector, is a plus.</li><li>Deep understanding of the sector culture, leaders, organizations, and structures.</li><li>Knowledge of the growing church market.</li><li>Strong communication, organizational, and presentation skills with ability to influence decisions.</li><li>Exhibit analytical and problem solving skills and excellent verbal/written skills.</li><li>Proven track record in new business development.</li><li>Experience canvassing and cold-calling into various types of organizations with evidence of success.</li><li>Understand and manage complex sales cycle from researching a prospect, to scheduling demos, negotiation, to contract, and closing a deal.</li><li>Proven negotiation skills.</li><li>Understanding of managing prospects through a CRM application.</li><li>Strong computer skills required for job functions: Mac OSX, Google Platforms Excel, and PowerPoint.</li><li>Self motivated, creative, flexible.</li><li>Prolonged periods of sitting at a desk and working on a computer.</li></ul>

Account Executive, Mid-Market

<div>Global Media Outreach harnesses the power of digital technology to spread the gospel around the globe. Through advanced data-driven strategies, we connect with millions, fostering their spiritual growth in Christ. We aim to offer every person on Earth the chance to discover Jesus via various digital channels, creating a faith-based community that unites volunteers with individuals worldwide seeking spiritual enlightenment.<br><br>We are seeking a <strong>QA Engineer</strong> to join our Technology Solutions team. This role ensures the quality and reliability of our digital platforms through robust testing, automation, and documentation. You’ll be responsible for testing web and mobile applications, APIs, and system workflows to ensure a seamless experience for seekers and volunteers around the world. This is a hands-on role that requires a detail-oriented mindset, strong collaboration skills, and a passion for delivering high-quality software to advance a meaningful mission.<br><br></div><div><strong>Responsibilities of the Role<br></strong>This role will work closely with engineering, product, and data teams to uphold our commitment to excellence in software delivery. This role will report directly to the Director of Support and work closely with the Sr. Director of Solutions.<br><br></div><div><em>Test Planning &amp; Execution<br></em><br></div><ul><li>Develop and execute test plans, test cases, and test scripts for functional, regression, performance, and integration testing in collaboration with a cross-functional team of staff and volunteers.</li><li>Conduct end-to-end testing of new features, bug fixes, and system enhancements across web, mobile, and backend systems.</li><li>Collaborate with developers during sprint cycles to ensure testability and quality of new code.</li><li>Implement and maintain automated test suites using Jest, Jasmine, and Cypress.</li></ul><div><br><em>Automation &amp; Continuous Integration<br></em><br></div><ul><li>Build and maintain automated test suites using tools such as Selenium, Postman, Cypress, or similar.</li><li>Integrate automated testing into CI/CD pipelines to improve deployment confidence and reduce regressions.</li><li>Maintain documentation of automated test coverage and ensure it aligns with evolving codebases.</li></ul><div><br><em>Bug Reporting &amp; Quality Metrics<br></em><br></div><ul><li>Log detailed bug reports and track resolution through tools such as GitHub Issues or Jira.</li><li>Proactively identify edge cases and inconsistencies in user flows, business logic, and API responses.</li><li>Collaborate with team members to improve processes that ensure scalable and sustainable quality assurance practices.</li></ul><div><br><em>Collaboration &amp; Documentation<br></em><br></div><ul><li>Partner with the product and UX teams to understand acceptance criteria and ensure test cases align with user expectations.</li><li>Maintain clear and up-to-date QA documentation, including test cases, testing processes, and release notes.</li><li>Participate in sprint planning, retrospectives, and release meetings, representing QA priorities and timelines.</li></ul><div><br><strong>Skill Requirements for the Role<br></strong><br></div><ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field—or equivalent work experience.</li><li>3+ years of experience in software QA or test engineering.</li><li>Strong understanding of QA methodologies, tools, and processes for web and mobile applications.</li><li>Hands-on experience with test automation frameworks and scripting languages.</li><li>Familiarity with RESTful APIs and tools like Postman or Swagger for API testing.</li><li>Experience working within Agile/Scrum environments.</li><li>Excellent problem-solving, critical thinking, and communication skills.</li></ul><div>&nbsp;<br><strong>Bonus Skills<br></strong><br></div><ul><li>Experience testing in cloud-based environments (AWS, GCP, or Azure).</li><li>Familiarity with database testing and writing basic SQL queries.</li><li>Exposure to testing Salesforce and HubSpot workflows, forms, or APIs.</li><li>Background in nonprofit or faith-based organizations.</li><li>Experience with basic application/API security testing.</li></ul><div>&nbsp;</div><div><strong>Additional Requirements<br></strong><br></div><ul><li>This position is fully remote.</li><li>Only U.S.-based applicants will be considered.</li><li>Applicants must be authorized to work in the U.S.</li><li>Alignment with our Statement of Faith is required.</li></ul><div><strong>To Apply<br></strong>If you have a passion for leading both innovation and support in a mission-driven technology environment, we encourage you to apply. Please submit your <strong>resume</strong> and a <strong>cover letter below. </strong>Your cover letter should detail your interest in joining Global Media Outreach and highlight your experience and skills.&nbsp;<br><br></div><div>Join us in our mission to make a significant global impact through innovative digital means, spreading the gospel and connecting people with the message of Jesus Christ!<br><br></div>

QA Engineer

<div><strong><br>About Company<br></strong><br></div><div>Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.<br><br></div><div>From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.<br><br></div><div><strong><br>Summary<br></strong><br></div><div>To faithfully support the mission of Samaritan Ministries by providing dependable technical support, configuration, and data management within HubSpot CRM and its integrated systems. This role ensures accurate, clean, and well-maintained data while resolving support requests, troubleshooting issues, and implementing practical technical solutions that enable internal teams to serve members effectively. The HubSpot Technical Support Specialist contributes to system integrity, operational efficiency, and automation efforts, while developing technical expertise in CRM administration, problem-solving, and workflow optimization in support of the ministry’s work.<br><br></div><div><strong><br>Competencies<br></strong><br></div><ul><li>Neighbor Focus</li><li>Collaborating with Others</li><li>Pursuing Excellence</li><li>Problem Solving</li><li>Attention to Detail</li><li>Systems Integration</li><li>Marketing Automation</li><li>Technical Troubleshooting</li><li>Acting with Integrity, Empathy, and Compassion</li><li>Fostering Communication</li><li>Data Accuracy and Integrity</li><li>Integration Awareness</li></ul><div><br><strong><br>Key Responsibilities<br></strong><br></div><ul><li>Configure and maintain HubSpot CRM properties, forms, and workflows under guidance from senior team members.</li><li>Support data entry and migration; ensure accuracy within HubSpot CRM and connected integrations.</li><li>Handle internal tickets and requests related to HubSpot troubleshooting and configuration.</li><li>Assist in setting up automation processes for customer success, marketing, and sales activities.</li><li>Monitor HubSpot performance and troubleshoot basic technical issues; escalate complex problems as needed.</li><li>Maintain data integrity through regular audits and cleanup tasks.</li><li>Assist with integration setup between HubSpot and third-party tools (e.g., email, analytics, reporting platforms).</li><li>Generate and customize dashboards and reports to track KPIs and campaign performance.</li><li>Learn and apply HubSpot best practices for CRM optimization and automation.</li><li>Participate in training sessions to gain technical certifications and expand HubSpot expertise.</li></ul><div>&nbsp;<br><br></div><div><strong><br>Qualifications and Experience<br></strong><br></div><ul><li>Bachelor’s degree in Marketing, Business, Information Systems, or a related field. Equivalent experience may be considered in place of a degree.</li><li>Coursework in CRM systems, marketing automation, or data management preferred.</li><li>2+ years of experience in a CRM support, marketing operations, or technical support role required.</li><li>Familiarity with HubSpot CRM, and basic understanding of marketing automation and CRM concepts required.</li><li>Exposure to data migration, workflow automation, or integration setup preferred.</li><li>Preferred Certifications: HubSpot Marketing Software Certification, HubSpot Sales Software Certification, HubSpot Reporting Certification, Google Analytics Certification (for reporting and analytics exposure), and Basic HTML/CSS training (for email template customization).</li><li>Knowledge of HubSpot CRM fundamentals (properties, forms)</li><li>Knowledge of Data management principles (data entry, migration, integrity)</li><li>Knowledge of marketing automation concepts and CRM workflows</li><li>Knowledge of reporting fundamentals (creating dashboards, interpreting KPIs).</li><li>Basic knowledge of HTML/CSS for email template customization</li><li>Conceptual understanding of integrations and APIs</li><li>Good customer service mindset for internal stakeholders and clear communication with cross-functional teams</li><li>Demonstrates strong technical curiosity to evaluate and implement system integrations and automation opportunities</li><li>Learning agility to acquire HubSpot certifications and advanced features</li><li>Strong analytical and problem-solving skills and Attention to detail for data accuracy and system integrity</li><li>Ability to learn technical concepts quickly and apply them effectively</li><li>Ability to do basic troubleshooting for HubSpot configurations</li><li>Ability to manage time well and able to prioritize support tickets</li><li>Ability to troubleshoot technical issues and resolve system-related problems</li><li>Ability to think analytically for data interpretation and workflow optimization</li><li>Applies a process‑improvement mindset to drive operational efficiency</li><li>Collaborates effectively and builds influence across cross‑functional teams</li><li>Thrives with resilience and Adaptability in a fast‑paced, dynamic environment</li></ul><div>&nbsp;</div><div><strong>Additional Information<br></strong><br></div><ul><li>Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment.</li><li>Staff will observe safety principles while performing the duties of the position.</li><li>Staff may be required to travel and have a valid driver’s license.</li><li>May need to lift and move items up to 35 lbs. on occasion.</li><li>This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.</li></ul><div>&nbsp;</div><div><strong>Pay Range: $61,600-$91,100 </strong><em>Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education. </em>​<br><br>Benefits Include:​</div><ul><li>Performance-based incentive pay​</li><li>SMI Membership with monthly healthcare bonus​</li><li>Health Insurance: MEC plan with employer HSA contribution​</li><li>401K Retirement plan with employer contribution​</li><li>Life Insurance ​</li><li>Short-term disability​</li><li>Dependent Care Flexible Spending Account​</li><li>Time Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days + 80 hours accrued for 48 weeks)​</li><li>Health club or home workout benefits for participating staff​</li><li>Formal staff development and leadership training​</li><li>Spiritual support and counseling through our staff support office​</li><li>Repeatedly certified as a Best Christian Workplace</li></ul>

HubSpot Technical Support Specialist

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br>&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><br>Find our core values &amp; more <a href="https://virtuous.org/company/about/"><strong>here</strong></a>.</div><div><strong><br>Position Summary</strong></div><div><br>The CX Enablement Specialist will support the development and administration of new employee onboarding and ongoing enrichment activities. In addition, this role will create and maintain internal process documentation and training materials for members of the CX department. This includes developing role-based resources for standard practices, documenting and distributing key talking points for product features or processes, and keeping documentation accurate, up-to-date, and easily accessible for the team. This role also supports customer education initiatives, including customer-facing content creation (eLearning video academy, knowledge base, in-app experiences, and interactive training).</div><div><strong><br>Responsibilities</strong></div><ul><li>Support the development and administration of new hire onboarding and ongoing training plans for various roles within the Customer Experience department.</li><li>Create, update, and maintain process documentation and resources for the Customer Experience department.</li><li>Identify gaps in educational materials and recommend areas that need to be created, updated, or archived.</li><li>Review data and team workflows to identify opportunities for updates or additional training resources.</li><li>Maintain expertise in both the nonprofit industry and Virtuous products.</li><li>Contribute to customer education programs and experiences, including but not limited to elearning videos, knowledge base articles, in-app experiences, and interactive training materials, as needed.</li></ul><div><strong><br>You must have</strong></div><ul><li>2+ years of experience in instructional design, technical writing, or related e-learning content creation, specifically within the software or tech industry, with a portfolio that showcases your expertise in creating comprehensive resources.</li><li>Help Center Tool Proficiency: ZenDesk Guide or similar tools</li><li>eLearning Tool Proficiency: Thinkific, LearnUpon, Genially, Zoom Webinar, or similar</li><li>Video Editing Tool Proficiency: Camtasia, Descript, or similar</li><li>Project Management Tool Proficiency: Notion, Asana, or similar</li><li>In-App Experience Tool Proficiency: Chameleon, Pendo, ChurnZero, or similar</li><li>Exceptional ability to understand and document technical concepts and processes.</li><li>Strong written and verbal communication skills with the ability to convey complex information clearly in fluent English.</li><li>A keen eye for detail, consistency, and accuracy.</li><li>Experience collaborating with subject matter experts</li><li>Ability to proactively identify and apply AI solutions to streamline day-to-day work and elevate the quality, consistency, and impact of deliverables and processes.</li><li>Adaptability to the rapidly evolving needs of our training content</li><li>Facility with CRM software and technology (software training)</li><li>Basic understanding/familiarity with web design principles</li></ul><div><strong><br>Nice to have</strong></div><ul><li>Interest in content design, accessibility, or user experience.</li><li>Experience writing API documentation or working with APIs.</li><li>Experience with SEO and/or GEO</li><li>Experience in a customer-facing role</li><li>Experience working for nonprofit organizations or SaaS</li><li>An understanding of adult learning theory and concepts</li><li>Basic understanding/familiarity with XML, JavaScript, HTML, and CSS</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

CX Enablement Specialist

<div><strong>Sync with God</strong> is a 501C3, non-profit ministry, to unleash life-changing online discipleship groups on one virtual screen video chat, texting, lessons, journaling, discussions. We simplify Kingdom building, mentoring, and the spiritual growth process while leading more non-Christians to become Christians, so they don’t leave the faith. Short demo video http //bit.ly/sync_walkthru3<br><br><br></div><ul><li>Our Purpose Equipping Christians to bring non-Christians into the Kingdom of God while growing a worldwide movement of discipleship that Christians live 24/7/365.</li><li>Our Vision To increase discipleship, enhance evangelism, deepen the personal connections Christians have with one another, and lead more people to have a relationship with God.</li><li>Our Impact Ending the exodus of believers from the Kingdom of God, spreading the word of God to unreached people groups, and ending the growing drought of disciples, disciplers, and effective discipleship within Christianity today.</li></ul><div><br><strong>Focus </strong>&nbsp;WordPress (Divi), Google Workspace, Microsoft 365, Pathwright, Course Delivery &amp; Global Translation<br><br><strong>Status </strong>&nbsp;Remote Part‑Time Volunteer<br><br><strong>Organization </strong>&nbsp;Sync With God<br><br><strong>Reports To </strong>&nbsp;CEO<br><br><strong>Overview<br><br></strong>We are seeking a mission‑driven <strong>Chief Technical Officer (CTO)</strong> to lead the global technical infrastructure of Sync with God’s online discipleship platform. This leader will oversee the integration of <strong>WordPress (Divi Builder)</strong>, <strong>Google Workspace</strong>, <strong>Microsoft 365</strong>, and the <strong>Pathwright platform</strong> to ensure seamless course delivery, internationalization, security, communication, and scalability.<br><br>The CTO will build a technical architecture that supports <strong>global publishing, translation workflows, marketing funnels, automation, and multilingual course delivery</strong>.<br><br><strong>Responsibilities<br><br>Technical Leadership &amp; Systems Architecture</strong></div><ul><li>Develop and implement a long‑term digital strategy for course delivery, marketing, and international expansion.</li><li>Build an integrated ecosystem connecting&nbsp;</li><li>WordPress (Divi theme) — public-facing site &amp; landing pages</li><li>Google Workspace — team collaboration, cloud storage, workflows</li><li>Microsoft 365 — productivity suite, security, documentation</li><li>Pathwright — course delivery, user experience, assessments, certifications</li></ul><div><br><strong>WordPress &amp; Divi Management</strong></div><ul><li>Oversee all technical aspects of the SyncWithGod.com (or related) site.</li><li>Manage Divi layouts, child themes, page templates, and conversion‑optimized funnels.</li><li>Ensure mobile responsiveness, fast performance, and SEO readiness.</li><li>Manage hosting, backups, security, and plugin ecosystem.</li></ul><div><br><strong>Pathwright Technical Support &amp; Course Implementation</strong></div><ul><li>Serve as the primary technical lead for building, importing, and supporting courses in Pathwright.</li><li>Troubleshoot content delivery, user access, cohorts, pathways, and progress tracking.</li><li>Manage integrations between Pathwright and email platforms, CRM, analytics, and payment gateways.</li><li>Enable scalable translation workflows for international course rollout.</li></ul><div><br><strong>Productivity &amp; Collaboration Systems</strong></div><div>Configure and optimize Google Workspace for file management, forms, workflows, collaboration, and automation.</div><ul><li>Oversee Microsoft 365 for secure document management, SharePoint structure, Teams integration, and digital asset organization.</li></ul><div><br><strong>Multilingual Translation Infrastructure</strong></div><ul><li>Build systems for handling multi-language&nbsp;</li><li>course copies</li><li>subtitles / closed captions</li><li>websites</li><li>emails</li><li>downloadable resources</li><li>Implement translation workflows using AI, volunteers, or translation teams.</li></ul><div><br><strong>Marketing &amp; Automation Systems</strong></div><ul><li>Integrate marketing tools with WordPress &amp; Pathwright&nbsp;</li><li>email automation</li><li>CRM tagging</li><li>lead capture</li><li>funnel tracking</li><li>analytics</li><li>Support social media integration, video delivery, and content distribution.</li></ul><div><br><strong>Technical Support &amp; Training</strong></div><ul><li>Provide support to teams, partners, and course facilitators around the world.</li><li>Create onboarding documentation, training videos, and toolkits for course partners.</li><li>Establish help desk processes for global learners.<br><br></li></ul><div><strong>Qualifications</strong></div><ul><li>Experience as a CTO, Technical Director, Technical Project Manager, or Senior Web Architect.</li><li>Expert in WordPress + Divi Builder, including custom CSS and performance optimization.</li><li>Strong experience with Google Workspace and Microsoft 365 administration.</li><li>Familiarity with online learning platforms—preferably Pathwright.</li><li>Strong understanding of APIs, integrations, automation platforms (Zapier/Make), analytics, and email systems.</li><li>Ability to create scalable structures for internationalization and translation.</li><li>Clear communication skills with both technical and non‑technical stakeholders.</li><li>Passion for discipleship, online learning, and global ministry.<br><br></li></ul><div><strong>Preferred Experience</strong></div><ul><li>Building multilingual websites and handling localization.</li><li>Setting up secure data environments for global users.</li><li>Creating automation between LMS, CRM, email, and marketing tools.</li><li>Experience in ministry, missions, or spiritual formation organizations.</li></ul><div><br></div><div><strong>Desired Skills and Experience</strong></div><div>Leadership, Project Management, Technology / IT, Web Design</div>

Chief Technical Officer

<div><strong>Sales Development Representative Wanted for Shiloh's Growing Mission to Reform Tech in Jesus' Name</strong><br><br></div><div><strong>About the Role:</strong></div><div>As a Sales Development Representative at Shiloh, you'll drive revenue growth through targeted lead generation, strategic outreach, new business and pipeline development. Your mission will be to connect with new businesses and consumers at scale through cold outreach, and have them book an appointment or sign up for one of our many service offerings in webhosting, IT, or customized tech. After closing deals, our Customer Success Managers (CSMs) will handle ongoing customer relationships.<br><br><strong>Commission Structure</strong>:</div><ul><li>10% of monthly sales revenue generated</li><li>Accelerators for exceeding sales targets</li><li><strong>Performance-Based Incentives</strong>:<ul><li>Monthly/Quarterly Bonuses</li></ul></li><li><strong>Total Compensation</strong>: negotiable base salary + 10% commission + bonus</li></ul><div><br><strong>Benefits and Growth Opportunities</strong></div><ul><li>Comprehensive training and onboarding program</li><li>Ongoing coaching and professional development</li><li>Opportunities for growth and advancement within the company</li><li>Competitive benefits package including: vision, dental, life, health insurance.</li></ul><div><br></div><div><strong>Perks That Actually Matter:</strong></div><ul><li><strong>No Glass Ceilings:</strong> We're all about recognizing and rewarding hard work. Crush your targets and get ready for promotions, bonuses, new challenges, and opportunities to level up.</li><li><strong>Leads:</strong> We hook you up with a growing sales process you are in charge of utilizing linkedin, email, phone, content, affiliate, referrals, and more.</li><li><strong>Squad Goals:</strong> Join a team of Christian sales pros who've got your back. Collaborate, learn from each other, make friends and crush your targets together.</li><li><strong>Faith in Action:</strong> Live out your values with a team that shares your passion for making a difference. Our culture is all about authenticity, community, and using your skills to spread the hope of Jesus Christ.</li><li><strong>Work from Anywhere:</strong> Ditch the commute and work from wherever you're most productive. As long as you've got a solid internet connection and a passion for sales, you're good to go.</li><li><strong>Stay Flexy:</strong> Create your own schedule and work at times that fit your peak energy. We trust you to manage your time and crush your targets - no micromanaging here.</li><li><strong>Be Part of the Movement:</strong> Join a crew that's already revolutionizing the tech industry and sharing hope with the world. Your sales skills can make a real difference - let's do this.</li><li><strong>Mentorship:</strong> Get paired with a seasoned Christian mentor who's got your back and can help you navigate the industry like a pro.</li><li><strong>Exclusive Drops:</strong> We're talkin' private training sessions with industry leaders, just for our team. Think of it like a secret concert, but instead of a band, it's a masterclass in sales and tech.</li><li><strong>Rep the Mission:</strong> We'll hook you up with fresh merch so you can show off your Shiloh swag and spread the word about our mission.</li><li><strong>Team Retreat:</strong> We have an annual team retreat you and family will join us for called https://shilohecho.org</li></ul><div><br></div><div><strong>The Lowdown:</strong></div><ul><li><strong>Sales Boss:</strong> You've got a proven track record of cold outreach, crushing sales targets, building startup sales pipelines. We're looking for those who can bring the passion.</li><li><strong>Tech Familiarity:</strong> You don't need to be a coding genius, but you should be comfortable with tech and willing to learn about our innovative solutions.</li><li><strong>People Person:</strong> You're a master communicator with skills that can build bridges, not walls. You know how to connect with clients and colleagues from all walks of life.</li><li><strong>Mission-Driven:</strong> You're stoked about our mission to reform tech in Jesus' name and want to join a team that's all about making that difference. If you're passionate about using your expert sales skills for good, we want to hear from you.</li><li><strong>All In:</strong> We're looking for team members who are willing to sign our Creed (check it out: https://shilohcode.com/creed) and try to live out these values every day. If you're ready to join a community that's all about Christ, let's do this.<br><br></li></ul><div><strong>Ready to Join the Movement?</strong></div><div>If you're hyped about using your sales skills to disrupt the status quo and make a real impact, we want to hear from you!&nbsp;<br><br></div><div>Apply now with your resume and cover letter.<br><br>Become part of Shiloh - a team of innovators, disruptors, and game-changers who are shaping the future of tech!</div>

Sales Development Representative

<div><strong>JOB SUMMARY<br></strong><br></div><div>The Vice President of Marketing serves on Gather’s Senior Leadership Team and reports directly to the CEO. This role exists to architect and lead the global growth engine of the movement.</div><div><br>The VP of Marketing is responsible for shaping and executing a unified marketing and growth strategy that moves people from awareness to engagement to long term participation and generosity. This includes broad appeal fundraising, event registration and ticket sales, audience growth, monthly donor conversion, and global digital expansion.<br><br></div><div>This leader brings both spiritual discernment and technical excellence, pairing compelling movement storytelling with disciplined funnel strategy, CRM mastery, and data driven execution. The VP of Marketing will oversee a growing internal team, lead and coordinate multiple global agencies and partners, and collaborate closely with Development, Events, and Operations to ensure Gather’s message and mission scale with clarity, urgency, and integrity.<br><br></div><div><strong>CORE RESPONSIBILITIES</strong></div><h3>Strategic Leadership</h3><ul><li>Serve on the Senior Leadership Team, contributing to organization-wide strategy and ensuring marketing is fully aligned with Gather’s mission, growth goals, and theological convictions.</li><li>Translate the long term vision of Gather into clear marketing priorities, annual plans, and executable roadmaps.</li></ul><div><br></div><h3>Marketing Growth and Funnel Strategy</h3><ul><li>Design and oversee a comprehensive global marketing strategy that grows awareness, engagement, and generosity across Gather’s ecosystem.</li><li>Build and optimize full funnel pathways that move audiences from first touch to active participation and monthly donor commitment.</li><li>Ensure marketing strategy supports major initiatives including Gather events, city movements, discipleship products, and broad appeal fundraising campaigns.</li></ul><div><br></div><h3>CRM, Data, and Performance Ownership</h3><ul><li>Own and leverage Gather’s CRM and marketing automation systems, including HubSpot, to drive segmentation, personalization, reporting, and conversion optimization.</li><li>Establish clear KPIs across acquisition, engagement, conversion, and retention, using data to inform strategy and continuously improve performance.</li><li>Partner closely with Development to align donor journeys, reporting, and lifetime value strategy.</li></ul><div><br></div><h3>Fundraising and Generosity Campaigns</h3><ul><li>Lead the marketing strategy for broad appeal fundraising efforts, including digital campaigns that inspire generosity tied to eternal impact.</li><li>Collaborate with Development to clearly articulate “your gift makes this possible” outcomes and translate them into compelling donor facing messaging and funnels.</li><li>Support the growth of monthly giving as a key engine for sustaining the movement.</li></ul><div><br></div><h3>Movement Storytelling and Brand Stewardship</h3><ul><li>Champion a unified brand voice that reflects the urgency, hope, and shared ownership of revival.</li><li>Ensure Gather’s story consistently communicates that the movement grows when each of us says yes and plays our part.</li><li>Oversee content strategy across platforms to amplify testimonies, gospel impact, and global momentum.</li></ul><div><br></div><h3>Team and Agency Leadership</h3><ul><li>Lead, develop, and empower a high performing Marketing Team with clarity, accountability, and trust.</li><li>Direct and coordinate multiple external agencies, creative partners, and vendors across regions and disciplines.</li><li>Ensure internal and external teams are aligned around shared goals, timelines, and outcomes.</li></ul><div><br></div><h3>Distribution and Partnership Leverage</h3><ul><li>Identify and activate strategic distribution partners including churches, networks, platforms, media partners, and influencers to exponentially expand reach.</li><li>Design campaigns and partnerships that expand reach beyond Gather-owned channels and drive exponential growth in audience engagement.</li></ul><div><br><strong>QUALIFICATIONS AND EXPERIENCE</strong></div><ul><li>Demonstrated senior level leadership experience in marketing, growth, or communications within a nonprofit, ministry, or mission driven organization.</li><li>Proven success building and scaling digital funnels that drive conversion, engagement, and recurring giving.</li><li>Deep working knowledge of CRM and marketing automation platforms, including HubSpot.</li><li>Experience leading multi person teams and managing complex agency ecosystems across regions or disciplines.</li><li>Strong grasp of digital analytics, performance marketing, storytelling, and audience growth strategy.</li><li>Experience leveraging partnerships and distribution channels to significantly expand reach.</li><li>Cross cultural or global marketing experience strongly preferred.</li></ul><div><br><strong>LEADERSHIP AND CULTURAL FIT</strong></div><ul><li>A vibrant personal faith in Jesus Christ and a deep commitment to the Great Commission.</li><li>Leads with humility, courage, clarity, and spiritual maturity.</li><li>Thrives in a fast moving, relational, collaborative environment with high ownership and high trust.</li><li>Comfortable navigating ambiguity while building systems that scale.</li><li>Willingness to travel for Gather events and key organizational moments.</li></ul><div><br><strong>WHY THIS ROLE MATTERS</strong></div><div>This is not simply a marketing role. It is an invitation to help steward and scale a move of God.<br><br></div><div>As Vice President of Marketing, you will help shape how millions encounter the vision of Gather, how stories of revival ignite faith around the world, and how everyday believers are invited into lasting participation. This role exists to help the Church see what God is doing and step into it together.<br><br></div><div><strong>REPORTING AND LOGISTICS</strong></div><ul><li>Reports to the CEO</li><li>Full time, exempt</li><li>Remote position with quarterly in person All Team gatherings and event travel</li></ul><div><br><strong>BENEFITS</strong></div><ul><li>Employer paid healthcare insurance for employee and family</li><li>Employer paid hospital insurance plan</li><li>Unlimited paid time off</li></ul><div><strong><br>ABOUT GATHER</strong></div><div><br>Gather is a global ministry igniting a movement of revival through large scale gatherings, discipleship initiatives, and digital storytelling. What began as a catalytic moment with Gather25 has already led to tens of thousands of salvations, renewed faith among believers, and visible transformation in communities around the world.<br><br></div><div>Gather exists to stoke revival fires everywhere by creating spaces where people encounter God’s presence, unite across denominations, and are equipped to share their faith. We believe revival multiplies when everyday believers say yes and step into their role as the Church.</div><div><br>Led by Jennie Allen, Gather’s mission is built on three pillars:</div><ul><li><strong>Gather</strong> by hosting global and citywide events that mobilize the Church in prayer, worship, and mission</li><li><strong>Mobilize</strong> by providing tools, discipleship models, and digital resources that empower believers to live and lead revival in their own communities</li><li><strong>Ignite</strong> by amplifying stories of gospel transformation through digital platforms that awaken belief and prayer worldwide</li></ul><div><br>By 2033, Gather aims to gather 1 billion people, see 250 million new believers, unite 1,000 cities, and mobilize 1 million intercessors praying for revival. To steward this vision, Gather is raising $45 million over two years to fuel global gatherings, discipleship infrastructure, and scalable digital reach.</div>

VP of Marketing

<div><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary</strong></div><div><br>We are seeking individuals that are enthusiastic about a future where technology and creativity intersect, where exceptional work is motivated by astute analysis.</div><div><br>As a <strong>Sr. Software Engineer in Test,</strong> your responsibilities will include ensuring the quality and functionality of our solutions by designing and implementing testing processes. You will develop test plans, create test cases, and execute various testing methodologies to identify software defects. You will collaborate closely with our development teams to ensure that software products meet specified requirements and adheres to quality standards before being released to users.</div><div><strong><br>Responsibilities</strong></div><ul><li>Help our Engineering team develop world class B2B SaaS product</li><li>Define testing strategy</li><li>Design test plans, scenarios, scripts, documentation and procedures</li><li>Analyze test results and report findings</li><li>Participate in agile ceremonies, and participate in team development by both manually testing features and bugs as well as writing automated tests within the confines of a sprint.</li><li>Collaborate with development, product, and customer teams to engineer solutions to bugs and identify areas for improvement for our suite of products</li><li>Manage the bug triage and remediation process</li><li>Lead testing efforts for new features from design through release.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>8+ years of software testing experience with SaaS platforms</li><li>5+ years of automated testing experience (web applications, mobile applications and APIs)</li><li>Strong knowledge of software QA methodologies, tools and processes</li><li>Experience with automation testing platforms such as playwright, Mabl, and cypress</li><li>Experience working in an Agile development process</li><li>Proficiency in JavaScript / TypeScript or similar</li><li>Experience reporting and documenting defects</li><li>Possess a strong understanding of the SDLC</li><li>You will be working closely within a fast-paced product team—so excellent communication + collaboration skills are a must</li><li>Experience testing RESTful web services</li></ul><div><strong><br>Nice To Have</strong></div><ul><li>Database knowledge, Microsoft SQL Server preferably</li><li>Experience with modern Javascript libraries</li><li>Experience with source control, Github preferably</li><li>Experience working with B2B SaaS, CRM, or other cloud-based software is a plus.</li><li>Experience working with remote software teams is a plus.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

Sr. SDET

<div><strong>Position Summary<br></strong><br></div><div>The Data Architect will design, build, and maintain PreBorn’s data architecture to ensure reliable, secure, and scalable data systems that support fundraising, program impact reporting, operations, and leadership decision-making. The role will also steward the ministry’s data ecosystem by helping manage relationships with external vendors and partners. This role bridges technical execution with organizational strategy, ensuring data is accessible, trustworthy, and aligned with PreBorn’s mission.<br><br></div><div><strong>Key Responsibilities<br></strong><br></div><div><strong>Data Architecture &amp; Strategy<br></strong><br></div><ul><li>Design and maintain enterprise data architecture, including data models, schemas, and integration patterns</li><li>Develop and document data standards, governance practices, and best practices</li><li>Align data architecture with organizational goals, reporting needs, and growth plans</li><li>Develop an annualized data roadmap aligned to ministry priorities</li></ul><div><br><strong>Hands on Data Integration &amp; Systems<br></strong><br></div><ul><li>Architect and manage integrations between CRM systems (e.g., donor management), financial systems, program databases, and third-party platforms</li><li>Oversee ETL/ELT pipelines to ensure data accuracy, consistency, and availability</li><li>Support migration and modernization of legacy data systems when needed</li></ul><div><br><strong>Analytics &amp; Reporting Enablement<br></strong><br></div><ul><li>Partner with leadership, fundraising, program, and operations teams to understand reporting and analytics needs</li><li>Enable dashboards and analytics tools by ensuring clean, well-structured data</li><li>Support impact measurement, donor reporting, and compliance requirements</li><li>Enable self-service analytics where appropriate</li></ul><div><br><strong>Data Security &amp; Compliance<br></strong><br></div><ul><li>Ensure data security, privacy, and access controls in accordance with best practices and applicable regulations</li><li>Implement data quality monitoring and validation processes</li><li>Support disaster recovery and business continuity planning for data systems</li><li>Document system changes, decisions and issues</li><li>Act as the primary escalation point for data issues</li></ul><div><br><strong>Collaboration &amp; Leadership<br></strong><br></div><ul><li>Collaborate with developers, analysts, and external vendors</li><li>Provide technical guidance and mentorship related to data architecture</li><li>Translate complex technical concepts into clear explanations for non-technical stakeholders</li><li>Translate organizational data needs into clear technical requirements for vendors and external partners</li><li>Ensure vendor solutions integrate cleanly into the broader data architecture and do not create unnecessary technical debt</li></ul><div><br><strong>Required Qualifications<br></strong><br></div><ul><li>Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or related field (or equivalent experience)</li><li>5+ years of experience in data architecture, data engineering, or related roles</li><li>Strong experience with relational databases and data modeling</li><li>Experience integrating CRMs, financial systems, and cloud-based platforms</li><li>Familiarity with data warehousing, ETL tools, and analytics platforms</li><li>Experience collaborating with external vendors and consulting partners</li><li>Strong documentation and communication skills</li></ul><div><br><strong>Preferred Qualifications<br></strong><br></div><ul><li>Experience working in a nonprofit or mission-driven organization</li><li>Experience with cloud data platforms (e.g., Azure, AWS, or Google Cloud)</li><li>Knowledge of donor management or fundraising systems</li><li>Familiarity with BI tools (e.g., Power BI, Tableau, Looker)</li><li>Understanding of data governance and master data management</li><li>Experience supporting executive dashboards and KPI frameworks</li></ul><div><br><strong>Core Competencies<br></strong><br></div><ul><li>Mission alignment and servant leadership mindset</li><li>Analytical thinking and problem-solving</li><li>Attention to detail and data integrity</li><li>Collaboration across technical and non-technical teams</li></ul>

Data Architect

<div>Ministry Brands is looking for a  Lifecycle Marketing Manager to join our growing team!&nbsp;</div><div> &nbsp;</div><div><strong>Who we are&nbsp;</strong></div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.   &nbsp;</div><div>  &nbsp;</div><div>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.  &nbsp;</div><div>The following locations in the Southeast region are approved remote working locations for this role: Georgia, Tennessee, North Carolina, South Carolina, Alabama, Mississippi, and Florida. &nbsp;</div><div><br><strong>What You'll Do:&nbsp;</strong></div><div>As the champion of lifecycle marketing for our small faith-based commercial segment, this role leads the design and execution of digital journeys that guide churches and parishes from first touch through onboarding, engagement, and long-term growth. Ownership spans strategy and implementation of multi-channel lifecycle programs that drive activation, retention, and expansion within a product-led growth (PLG) engine that enables customers to discover, try, and buy with minimal friction.&nbsp;</div><div>This position sits within the Demand Generation team and works in close partnership with Product Marketing, Customer Marketing, Operations, and eCommerce teams to ensure lifecycle programs are aligned with broader go-to-market strategies and business goals. Proven strategies are adapted into right-sized, resonant experiences tailored for smaller organizations. Success depends on strong cross-functional collaboration, a deep understanding of the customer journey, and a bias for action in a fast-moving environment.&nbsp;</div><div><br><strong>Key responsibilities&nbsp;</strong></div><ul><li>Own the lifecycle strategy and roadmap for small faith-based churches and parishes, defining audience segments, messaging, offers, and digital paths to purchase and growth.&nbsp;</li><li>Design and execute multi-channel end-to-end lifecycle campaigns across paid, social, email, in-product messaging, SMS, and other channels to drive onboarding, engagement, retention, and upsell.&nbsp;</li><li>Build and optimize landing pages and email journeys. Write and manage landing pages, forms, and email sequences designed for faster, lower-touch conversions; conduct split tests on headlines, layout, calls to action, and social proof.&nbsp;</li><li>Build and optimize automated workflows triggered by user behavior and lifecycle stage, including welcome, onboarding, education, cross-sell, upsell, and win-back sequences.&nbsp;</li><li>Develop and maintain customer journey maps to identify friction points and optimize touchpoints for conversion and loyalty.&nbsp;</li><li>Create and manage landing pages and email journeys focused on low-touch, high-conversion experiences; run A/B tests to improve performance.&nbsp;</li><li>Repurpose and adapt content from larger segments into right-sized assets that resonate with smaller organizations and their unique needs.&nbsp;</li><li>Produce original, conversion-ready content including how-to guides, product comparisons, FAQs, and microcopy that reduce friction and clarify next steps.&nbsp;</li><li>Partner with Digital and Web teams to ensure content, promotional banners, and checkout experiences are accurate, timely, and conversion-optimized.&nbsp;</li><li>Coordinate seasonal promotions and product spotlights, managing a nimble content and campaign calendar.&nbsp;</li><li>Collaborate with paid media agencies to align lifecycle messaging across search, social, video, and retargeting channels.&nbsp;</li><li>Produce SEO-relevant content (blog posts, etc.) that supports the full funnel and connects to high-converting landing paths.&nbsp;</li><li>Analyze and report on lifecycle metrics including time to first purchase, email engagement, repeat purchase rate, attach rate, and campaign ROI.&nbsp;</li><li>Document repeatable playbooks for high-performing lifecycle programs to scale across verticals.&nbsp;</li><li>Leverage AI-driven tools and approaches to improve efficiency and accelerate results across campaigns and content.&nbsp;</li></ul><div><br><strong>Who You Are:&nbsp;</strong></div><ul><li>3-5 years of experience in lifecycle marketing, conversion marketing, demand generation, or digital campaign management with measurable impact on pipeline and revenue.&nbsp;</li><li>Proven success in B2B SaaS or e-commerce marketing, especially in self-serve or product-led growth environments with free trial and freemium offerings.&nbsp;</li><li>Demonstrated ability to build and optimize lifecycle campaigns that drive activation, retention, and expansion.&nbsp;</li><li>Exceptional writing skills focused on clarity, trust, and action across email, landing pages, and product experiences.&nbsp;</li><li>Hands-on experience with split testing and interpreting results to inform next steps.&nbsp;</li><li>Comfortable with analytics and reporting; able to define KPIs, maintain dashboards, and communicate performance insights.&nbsp;</li><li>Strong cross-functional collaborator with experience working across product marketing, demand generation, customer marketing, and digital teams.&nbsp;</li><li>Experience with a strong MarTech stack and CRM, automation, and analytics tools like HubSpot, Salesforce, Google Analytics, and Webflow.&nbsp;</li><li>Strategic thinker with a bias for action and a passion for continuous optimization.&nbsp;</li><li>Strong cross-functional collaborator who works well with product marketing, demand generation, customer marketing, digital and web, and agency partners.&nbsp;</li></ul><div><br><strong>Physical Considerations:&nbsp;</strong></div><ul><li>Ability to work in a general office environment&nbsp;</li><li>Ability to handle extended periods of computer-based work, including telephone&nbsp;</li></ul><div><br><strong>Travel Considerations:&nbsp;</strong></div><ul><li>Domestic and/or international travel required, estimated up to 5% &nbsp;</li></ul><div><br>Benefit offerings designed to promote a life of balance!  &nbsp;</div><div> &nbsp;</div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. &nbsp;<br> &nbsp;<br>Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them. &nbsp;</div><div><br>Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!  &nbsp;</div><div>Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.  &nbsp;</div><div><br>Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.  &nbsp;</div><div>Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. &nbsp;</div><div><br>Employee Recognition &amp; Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.&nbsp;</div><div><br>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;</div>

Lifecycle Marketing Manager

<div><strong>Join Us at Gloo: Help Us Build the Leading Technology Platform to Serve the Faith Ecosystem.&nbsp;<br></strong><br></div><div><br>At Gloo, we believe relationships catalyze growth—and when technology serves relationships, the world can be transformed, one life at a time.&nbsp; We recognize the faith ecosystem is broad and diverse. It includes churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people. Our purpose is simple yet profound: to shape technology as a force for good, so that people can flourish and communities can thrive.. Therefore, our mission is to build the leading technology platform to serve the faith ecosystem.<br><br></div><div><br>We are a mission-driven organization, guided by four core principles:<br><br></div><ul><li><strong>Shape Technology for Good:</strong> Whether it’s AI tools, dashboards, or communication tools, we empower leaders with values-aligned solutions that amplify their missional impact with tools they can trust.</li><li><strong>Serve Those Who Serve:</strong> From pastors and donors to network leaders and content creators—we’re passionate about providing technology that helps them do more of what they are called to do.&nbsp;</li><li><strong>Release Collective Strength:</strong> We connect the diverse faith ecosystem—churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people—so they can achieve more together than they could alone.</li><li><strong>Enable Ecosystem Trust:</strong> Trust is the foundation of a connected faith community. We enable transparency, digital rights management, and simplicity to foster confident collaboration.</li></ul><div><br>We are looking for talented, mission-driven individuals to join our team as we create innovative technology solutions that inspire and empower people to release the passion in every person, including you, to be all they were created to be. If you’re ready to make an impact with your talents and skills toward this purpose, we’d love to hear from you!<br><br></div><div><strong><br>The Opportunity:</strong>&nbsp;<br><br></div><div>We are building something very special at Gloo. Here is a unique opportunity to get in early as a key contributor to Gloo’s Enterprise GTM team in North America.&nbsp;</div><div><br>As a Senior Account Executive for Enterprise AI, you are responsible for driving revenue growth and ensuring long-term client success by managing and expanding relationships within large enterprise accounts. This role involves deeply understanding the unique business challenges of established enterprise organizations and strategically aligning Gloo's AI platform, services, and solutions to their evolving needs.</div><div><br>Key responsibilities include winning new customers by nurturing strong, long-lasting relationships with C-level executives and key stakeholders within your assigned accounts and territory, identifying opportunities for expansion and upsell, negotiating contracts, and collaborating closely with customer success and product teams to ensure continuous value delivery and client satisfaction. You possess a deep understanding of enterprise-level account management strategies, the skills to lead large complex sales cycles, a proficiency in exceeding retention and growth quotas, and the ability to articulate the value of technology solutions to diverse audiences.</div><div><strong><br>What You’ll Be Doing:<br></strong><br></div><ul><li>Full Sales Cycle Management: Prospecting, qualifying leads, discovery calls, demos, handling objections, negotiation, closing deals, and pipeline management</li><li>Strategic Account Planning: Developing detailed plans for large/strategic accounts, mapping C-suite stakeholders, and orchestrating account strategy</li><li>Consultative Solution Selling: Acting as a trusted advisor, understanding complex client business challenges, and mapping SaaS solutions to solve them</li><li>Revenue Generation &amp; Quota Attainment: Consistently meeting or exceeding monthly/quarterly sales targets</li><li>Relationship Building: Cultivating long-term relationships with new and existing enterprise clients at executive levels</li><li>Cross-Functional Collaboration: Working closely with Sales Engineers, Product, Marketing, and Customer Success teams</li><li>Forecasting &amp; CRM: Maintaining accurate pipeline data and forecasts in CRM systems</li><li>Market &amp; Product Expertise: Deeply understanding the product suite, competitor solutions, and industry trends</li><li>Feedback Loop: Providing valuable customer insights to internal teams for product and service improvement</li><li>Educate and Consult with organizations at different stages of their AI journey. Function as an advisor, helping customers navigate AI with confidence, in alignment towards their values and overall business objectives.</li></ul><div><strong><br>What We’re Looking For:<br></strong><br></div><ul><li>Bachelor's Degree in Business Administration, Marketing, Sales, Information Technology, or a related field</li><li>Preferred: Master's Degree (MBA) or relevant postgraduate qualifications</li><li>8+ years of demonstrated success in an Account Management or senior sales role within the AI, SaaS and/or managed services industry</li><li>Proven track record of consistently exceeding revenue quotas and customer retention goals</li><li>Deep knowledge and understanding of AI trends, competitive landscape, and customer needs</li><li>Experience navigating the sales process within ministries, nonprofits, or cause-based enterprises, including long sales cycles, committee or board influence, and values-driven objections.</li><li>Experience navigating complex client relationships, selling to C-level executives and diverse stakeholders in large enterprises.</li><li>Solid understanding of cloud computing concepts (IaaS, PaaS, SaaS) and the value proposition of managed IT services</li><li>Experience with account planning, forecasting, and driving customer success initiatives</li><li>Proficiency in using CRM software (e.g., Salesforce, HubSpot) for account management, forecasting, and reporting</li></ul><div><br></div><div><strong><br>Job Location:</strong> Remote, preference for Bay Area, Seattle, Denver/Boulder, Dallas or Austin TX, or Orlando FL<br><br></div><div><strong>Compensation: </strong>$160-200k<br><br></div><div><strong>Our Team Members Enjoy:</strong></div><ul><li>Competitive compensation and discretionary performance bonus commensurate with experience</li><li>Flexible PTO policy and state-compliant sick leave to support your well-being</li><li>Medical, Dental, and Vision plans with up to 90% coverage for employees</li><li>Generous employer HSA contributions for HDHP elections</li><li>Employer-sponsored 401k program with a 2% employer match</li><li>Learning &amp; Development stipend available after 6 months of employment</li><li>Paid Parental Leave</li><li>A dynamic, talented team, dedicated to changing the world and building an incredible business</li><li>Onsite and virtual social events to keep us connected in our hybrid work environment</li><li>Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails</li></ul>

Senior Account Executive, Enterprise AI

<div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><br>Position Summary</div><div><br>As the Customer Marketing Manager, you’ll play a pivotal role in turning our current customers into advocates and expansion engines. You’ll champion the wins our customers achieve, craft compelling communications and campaigns that deepen engagement and drive expansion (net revenue retention + upsell).<br><br>You’ll coordinate across customer success, product marketing, field marketing and product to ensure that our customer voice is strong, visible, and influential. You’ll also serve as a product expert, deeply understanding how our customers use Virtuous products day-to-day. Part of this role includes holistically managing all customer communications to strategically plan outreach, ensure alignment across teams, and avoid over-communicating with customers.</div><div><br>Responsibilities</div><h3>Expansion &amp; Revenue Growth</h3><ul><li>Own customer expansion marketing — build and manage programs designed to drive upsell and cross-sell across Virtuous products (Raise, CRM, Momentum, BI, Analytics, Insights, etc.).</li><li>Partner closely with CX, Marketing, and Sales to identify expansion signals and create tailored nurture journeys that convert.</li><li>Develop and manage customer lifecycle campaigns tied to renewal and expansion opportunities, surfacing the right value messaging at the right time.</li><li>Build ROI and use-case content that enable CSMs to accelerate expansion.</li><li>Collaborate with RevOps and CX to measure and optimize marketing-sourced and influenced NRR.</li><li>Partner with Marketing to launch and usage-based upsell campaigns.</li><li>Manage customer gifting (Sendoso), incentives, and engagement touchpoints that drive retention and upsell readiness.</li></ul><div><br></div><h3>Advocacy &amp; Retention Marketing</h3><ul><li>Turn happy customers into active advocates—champions, reference calls, speakers, testimonial providers, and content contributors.</li><li>Develop customer-facing communication programs (email newsletters, product updates, webinars) that reinforce ROI and product adoption.</li></ul><div><br></div><h3>Customer Events &amp; Referrals</h3><ul><li>Partner with Field Marketing and CX to plan and execute customer dinners that drive expansion conversations.</li><li>Drive our customer reference program that rewards advocacy while feeding expansion opportunities.</li></ul><div><br>You Must Have</div><ul><li>3+ years of experience in customer marketing roles within a SaaS or B2B environment</li><li>Demonstrated ability to build and scale customer-advocacy or community programs</li><li>Experience running campaigns (email, webinar, events) and managing gifting/recognition programs</li><li>Ability to partner effectively across functions (CX, Marketing, Field Marketing, Sales, Ops, Product Marketing)</li><li>Strong analytical mindset: comfortable with metrics, reporting and driving insight from data</li><li>Familiarity with NRR/expansion motions (upsell, cross-sell) in a subscription business</li><li>Excellent communication skills, attention to detail, and a high-energy approach</li><li>Preferably experience with nonprofit or mission-driven organizations (helps with understanding Virtuous’ customer base)</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

Customer Marketing Manager

<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

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