<div><strong>Work. Serve. Thrive.</strong>&nbsp; &nbsp;<br><br></div><div>Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.&nbsp; &nbsp;</div><div>Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.<br><br></div><div>Learn more about Feeding America <a href="https://www.feedingamerica.org/our-work">here</a>.<br><br>This position is fully remote with minimal annual travel, and this person will be required to attend any on-site meetings or trainings as designated by their manager or department leadership. Employees also have access to a 30-day “work anywhere” program during the course of each calendar year that can be combined with PTO and/or holidays.&nbsp; &nbsp;<br><br></div><div><strong>The Opportunity</strong> &nbsp;<br><br></div><div>The Specialist will support applications within the Digital Platform Technology team that serve neighbors, agencies, and food banks, throughout the Feeding America network. Support Digital Platform Technology Team by providing customer service, generating reports and responding to business requests.&nbsp;</div><div><br><strong>Compensation<br></strong><br>Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions. <br><br><strong>Salary Range: $66,000-71,000 Based on Experience. This is a non-exempt position and is eligible for overtime.</strong></div><div><strong><br>Responsibilities:</strong></div><ul><li>Provide Tier 1 ticket resolution for users across the applications developed and supported by the Digital Platform Technology team.</li><li>Use established processes and tools to accurately triage bugs and user issues in a timely manner.</li><li>Provide timely and exceptional customer service by communicating issue status and resolution to users.</li><li>Generate weekly, monthly and ad-hoc reports using SQL, PowerBI, and Excel for internal and external stakeholders.</li><li>Attend regular standup calls to collaborate with Agile development teams and communicate resolutions for issues that require further development.</li><li>Attend monthly user calls, onboarding sessions and food bank check-ins as needed to learn platform and become familiar with user issues.</li><li>Provide data exchange functions and services for historical data imports.</li><li>Host regular “Office Hours” calls for platform users.</li></ul><div><br><strong>Required Technical Competencies and Experience</strong>&nbsp; &nbsp;&nbsp;</div><ul><li>Minimum of 3 years of work experience in an Information Technology or technical customer service environment.</li><li>Advanced problem-solving skills; ability to work on complex problems requiring strong analytical and conceptual insights.</li><li>Attention to detail, excellent time management skills and the ability to excel while managing shifting priorities.</li><li>Intermediate in Microsoft Office Suite (Excel, PowerPoint).</li><li>Excellent written and oral communication skills; ability to distill complex business analysis and specifications and communicate complex ideas clearly.</li><li>Ability to excel in an ambiguous environment and lead change within the organization.</li><li>Collaborative team player, capable of working well with others but also autonomously with little direction and a demonstrated ability to work cross-functionally.</li><li>Comfortable presenting to groups.</li></ul><div><br><strong>Foundational Requirements:</strong></div><ul><li><em>Mission Focused</em> – Demonstrates a commitment to Feeding America’s mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.</li></ul><div><br></div><div><strong><em>Feeding America’s goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and</em></strong><strong> </strong><strong><em>contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage all individuals, including those from historically under-represented communities and individuals with lived experience of hunger, to apply.</em></strong></div><div><br></div><div><strong><em>Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.</em></strong></div>

Specialist, Digital Platform Technology Support

<div>Ministry Brands is looking for a Manager, Client Support to join our growing team!&nbsp;</div><div> &nbsp;</div><div><strong>Who we are&nbsp;</strong></div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.   &nbsp;</div><div>  &nbsp;</div><div>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.  &nbsp;</div><div>&nbsp;</div><div><strong>What You'll Do:&nbsp;</strong></div><div>As the Manager, Client Support, you will supervise a staff of client support specialists who provide technical product support to enterprise clients and/or end users. You will manage the team’s daily workload to ensure required service volume and quality levels are attained. You will assist with critical client escalations and train/coach your team in standard policies, procedures, and best practices to provide a high level of service to our clients.&nbsp;</div><div>&nbsp;</div><div><strong>Key Responsibilities:&nbsp;</strong></div><ul><li>Manage a team of technical support specialists, monitor, and review responses and resolutions with enterprise clients &nbsp;</li><li>Provide coaching and feedback in regular one-on-ones with Associates &nbsp;</li><li>Actively contribute to and foster a positive team culture that is grounded in feedback and focuses on client experience &nbsp;</li><li>Assess, propose, enhance, implement, and analyze KPIs needed to optimize team performance and client experience &nbsp;</li><li>Prioritize team's escalation needs and prepare commentary with Support Directors during weekly meeting &nbsp;</li><li>Responsible for Support QA testing as needed with assigned team and relaying findings/risks in companywide meetings &nbsp;</li><li>Assist with product documentation and product/system training as SME's (or identifies SME's as needed from within team) &nbsp;</li><li>Assist in establishing KPIs and evaluating team activities against those KPIs &nbsp;</li><li>Review and analyze reporting metrics and client sentiment to identify areas for improvement of the client experience &nbsp;</li><li>Responsible for team's data and summary/commentary for monthly leadership Business Reviews &nbsp;</li><li>Estimate client needs, team workload, and team capacity, and flex staff resources accordingly &nbsp;</li><li>Participate in performance management and evaluations of team members &nbsp;</li><li>Participate in the hiring of new team members &nbsp;</li><li>Support processes that align with adjacent department process rollouts &nbsp;</li><li>Participate as a member of the Operations management team, collaborating with other managers and leaders to communicate status, solve issues affecting more than one department and implement solutions needing cross-functional involvement to attain joint objectives &nbsp;</li><li>Champion client experience improvement initiatives &nbsp;</li><li>Maintain individual knowledge and ensures team knowledge around the products, services, and platforms that we provide to our client base &nbsp;</li><li>Provide input to (and in some cases champion) Product, Service and Process enhancement initiatives to drive a stellar client experience&nbsp;</li></ul><div><br><strong>Who You Are:&nbsp;</strong></div><ul><li>Passionate about creating a delightful client experience and enthusiastic about helping purpose driven organizations &nbsp;</li><li>Comfortable interacting with client &amp; company executive leaders&nbsp;</li><li>Bachelor’s degree or an equivalent combination of education and experience&nbsp;</li><li>3+ years of experience in a technical support environment, or related fields&nbsp;</li><li>Experience working in technology is preferred &nbsp;</li><li>Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook &nbsp;</li><li>Demonstrated ability to learn and understand complex office software applications &nbsp;</li><li>Experience with client support ticketing and phone systems preferred (We use Zendesk and Purecloud) &nbsp;</li><li>Strong leadership, development, and organizational skills &nbsp;</li><li>Excellent verbal and written communication skills &nbsp;</li><li>Ability to prioritize work and handle multiple tasks &nbsp;</li><li>Excellent time management skills &nbsp;</li><li>Experience in Salesforce, Zendesk, and Azure Dev Ops is a plus &nbsp;</li><li>Strong attention to detail &nbsp;</li></ul><div>&nbsp;</div><div><strong>Physical Considerations:&nbsp;</strong></div><ul><li>Ability to work in a general office environment&nbsp;</li><li>Ability to handle extended periods of computer-based work, including telephone&nbsp;</li><li>Ability to work flexible and long hours, as needed, including outside regular business hours and days&nbsp;</li><li>After hours, weekend, and holiday coverage may be required and assigned as needed </li></ul><div>&nbsp;</div><div><strong>Travel Considerations:&nbsp;</strong></div><ul><li>&nbsp;Domestic and/or international travel required, estimated up to 5%&nbsp;</li></ul><div>&nbsp;</div><div>Benefit offerings designed to promote a life of balance!  &nbsp;</div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. &nbsp;<br> &nbsp;<br>Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them. &nbsp;</div><div>&nbsp;</div><div>Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!  &nbsp;</div><div>&nbsp;</div><div>Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.  &nbsp;</div><div>&nbsp;</div><div>Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.  &nbsp;</div><div>&nbsp;</div><div>Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. &nbsp;</div><div>&nbsp;</div><div>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;</div>

Manager, Client Support

<div>Department</div><div><strong>Mustard Seed</strong></div><div>Employment Type</div><div><strong>FT</strong></div><div>Compensation</div><div><strong>$60,000-$80,000</strong></div><div><br><strong>Masterworks' Pregnancy Center Program</strong></div><div>The Masterworks Pregnancy Center Program helps pregnancy centers and clinics generate sustainable donor file and revenue growth. While our focus is on fundraising programs, our ultimate aim is to help pregnancy centers reach more women (and men), save more babies and provide opportunities for them to respond to the Gospel.</div><div><br></div><div>We are a dedicated team of professionals who care about our clients and each other. We are a team with unique experiences and roles striving to be a community with a culture of collaboration and innovation. Our goal is to inspire generosity among donors who share our clients’ passion to serve women (and men) facing unplanned pregnancies and provide the resources, information, and support to help them choose life.</div><div><br></div><div><strong>Representative summary</strong></div><div>The primary responsibility of the&nbsp; Business Development Representative is to identify, qualify and engage pregnancy center prospects to help them understand the value and benefits of the Pregnancy Center program and secure their commitment as a client.</div><div><br></div><div>Our pregnancy center clients’ fundraising experience ranges from very limited to more experienced. As a result, the&nbsp; Representative must be able to share and explain direct response fundraising principles to client prospects with limited experience while also being able to respond to client questions from experienced fundraisers.&nbsp;</div><div><br></div><div>Successful candidate is initiative-taking in generating and managing prospect leads, makes effective use of CRM tools to track status and project revenue, and creates a smooth transition for new clients to the Client Account team.</div><div><br></div><div><strong>Responsibilities</strong></div><ul><li>Understands the pregnancy center program and Client Account team support parameters and effectively communicates the program within those parameters</li><li>Understands the range of pregnancy center ministry services and common fundraising programs and how they relate to the pregnancy center program</li><li>Understands the pregnancy center environment including research on reasons and circumstances that women who have had abortions say they would choose life, abortion regulations, challenges to the authenticity of pregnancy centers and clinics and other relevant information</li><li>Proactively generates new leads based on established client qualification guidelines as well as managing leads generated through conferences and strategic relationships</li><li>Participates in pregnancy center national and local conferences</li><li>Provides input on lead generation programs related to what’s working and what’s not working to refine and improve the process and productivity</li><li>Effectively initiates and manages new client relationships from initial contact through the client contracting process</li><li>Consistently tracks client communications and relationship status through CRM tools</li><li>Provides forecasts on new client start dates and revenue projections&nbsp;</li><li>Understands new client onboarding processes and timelines and works closely with the Client Account team to set appropriate onboarding schedules to ensure new clients have a positive onboarding experience&nbsp;</li><li>Manages new client communications throughout the sales process including sending presentations decks, direct mail and email samples, sample contracts and statements of work and other materials</li><li>Briefs Client Account team about individual clients prior to the client onboarding call</li><li>Follow up with clients who have said no to participating in the program to understand their reasons. The follow up will identify prospects to proactively maintain relationships and program limitations to be considered as part of program development</li><li>Other responsibilities as assigned</li></ul><div><br><strong>Requirements (knowledge, skills, and abilities)</strong></div><ul><li>Initiative-taker who requires minimal supervision who also knows when to engage other team members&nbsp;</li><li>Effective at collaborating with cross functional team members&nbsp;</li><li>Identifies opportunities to improve processes and presentations</li><li>Effective at establishing rapport and trust with client prospects</li><li>Effective at engaging clients to understand their ministry, fundraising and how their ministry will benefit as a client</li><li>Effective communications skills including presentations, personal selling, and written skills</li><li>Effective at asking for and securing client commitments</li><li>Effectively uses technology including Word, Excel, Gmail, Google drive, Google Doc, Google sheets and CRM systems<br><br></li></ul><div><strong>Experience</strong></div><ul><li>2+ years of business development sales experience</li><li>3-5 years of non-profit direct response fundraising experience</li><li>Bachelor’s degree or equivalent experience, preferred</li><li>Experience with Microsoft (Word, Excel, and PowerPoint), Google Suite (Gmail, Google Docs, Google Sheets, and Google Slides), CRM systems, Zoom, Slack.&nbsp; Demonstrated proficiency a plus</li></ul>

Business Development Representative

<div><strong>Who we are</strong></div><div>We're building a prayer and meditation app. One that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28).&nbsp;</div><div><br></div><div>Our goal is to build something truly great. Something that combines the beauty of the Church’s spirituality with world-class product and content execution.</div><div><br></div><div>We launched the app in December of 2018 and have been blown away with the incredible growth &amp; traction. Hallow has been downloaded over 15 million times with over 250,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out the team to help a lot more folks grow closer to God.</div><div><br></div><div>We are a startup. We move quickly and take big swings. We are a small and fast moving team and each person is responsible for making an impact. It is hard work, but also deeply meaningful. We’d be honored &amp; humbled if you’d consider joining us.&nbsp;</div><div><br></div><div><strong>TL;DR</strong>: We're growing quickly and looking to bring on an experienced, fast-moving finance leader, comfortable being a team of 1, to help support Hallow growing to the next level.</div><div><br></div><div><strong>What You’ll Do</strong></div><ul><li><strong>Own the Model</strong>: Maintain the company’s long-term, 3-statement operating model, work with the executive team on forecast building, and support scenario planning.&nbsp;</li><li><strong>Drive Budgeting: </strong>Work with department heads and the executive team to build annual + quarterly budgets &amp; targets. Collaborate with the accounting team on monthly budget-to-actual reviews.&nbsp;</li><li><strong>Drive Financial &amp; Operational Analytics</strong>: Own monthly customer cohort model, maintain monthly financial KPI&nbsp; dashboards, execute one-off financial and operational analyses, proactively identifying opportunities for operational improvement. &nbsp;</li><li><strong>Support M&amp;A</strong>: Work with the executive team to identify potential strategic partnership opportunities, drive any due diligence processes, and create pro forma business cases for potential acquisitions.&nbsp;</li></ul><div><br><strong>Salary: </strong>$125,000 - $200,000 a year</div><div><br></div><div><strong>What You'll Love</strong></div><ul><li><strong>Mission</strong>: This work is incredibly humbling. Everyday we hear amazing stories and we get the pleasure of working on something that’s impacting lives. One of our favorite user quotes: “I hate quoting an old, overused cliche, but I’ve been very lost. And I think for the first time in a while I may be found.”&nbsp;</li><li><strong>Ownership</strong>: You’ll report to our CFO &amp; Co-Founder and will be in charge of all of the company’s financial modeling. You will be working on materials that will drive our operational decision making and that will be presented to our Board of Directors.&nbsp;</li><li><strong>Growth</strong>: You’ll get to journey with a VC-backed Silicon Valley startup that is still growing extremely quickly. Every employee is a core team member who is expected to help build the company as a whole, but you’ll play a unique role in helping shape the future of the organization.&nbsp;</li><li><strong>Flexibility</strong>: HQ will be in Chicago with the full team and would love to have everyone there. That being said, we’re super flexible with location / hours; don’t care when or where you work - just that it gets done.&nbsp;</li><li><strong>Comp</strong>: We will pay competitive market rates in terms of equity, cash, &amp; benefits.&nbsp;</li></ul><div><br></div><div><strong>What We're Looking For</strong></div><ul><li><strong>Passion</strong>: First and foremost, we’re looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you’re working on!&nbsp;</li><li><strong>Experience: </strong>Bachelor's degree in accounting or finance, a foundation of 3+ years of experience in as a financial analyst/associate or equivalent (e.g., investment banking, private equity, corp dev), experience in building 3-statement financial projection models, strong comfort level with M&amp;A modeling, knowledge of consumer subscription or enterprise SaaS revenue and expense recognition principles, and strong Excel + PowerPoint skills. Bonus, but not required: Experience in ERP system scoping and/or integration.&nbsp;</li><li><strong>Detail-Oriented:</strong> The results of your work will be a core tool in the executive team’s operational and long-term decision making. You will need to have an incredible strong attention to detail, even while moving quickly.</li><li><strong>Grit</strong>: A start-up is tough and we really care about what we’re doing. You'll be jumping into a “team of 1” role in a fast moving organization - perseverance and the ability to create progress independently will be critical.&nbsp;</li><li><strong>Ability to Build and Adapt Quickly</strong>: Desire and ability to quickly build strong and trusting relationships, influence, and collaborate effectively across all levels of the organization. Follow-through, ability to move quickly, and ability to manage several priorities and projects at one time will be needed.</li></ul><div><br></div><div>The above range only includes cash compensation. Each full-time employee in the US also receives significant equity compensation, which has the potential to be the biggest economic benefit of joining Hallow, alongside a top-tier benefits package (e.g., unlimited PTO, insurance, remote-flexible work, fully paid parental leave, 401(k) match, and stipends for health &amp; wellness, home-office, and learning).</div><div><br></div><div>The above range for cash compensation will be split between a base salary and target annual bonus. These ranges are just initial estimates. They may vary depending on market or location and may be adjusted depending on the person we end up hiring for this role, their experience, and market dynamics.</div><div>We are honored that you'd consider joining the team and look forward to connecting with you.</div><div><br></div><div>Best,</div><div><br></div><div>Alex at Hallow</div><div>CEO &amp; Co-Founder</div>

Director of Finance

<div>As a Marketing Associate at Renewed Vision, you will play a crucial role in supporting our marketing efforts, helping to ensure that our products and services reach the right audience with maximum impact. This position is ideal for someone who is highly organized, detail-oriented, and passionate about marketing, with a strong understanding of HubSpot.</div><div><br><strong>Key Responsibilities</strong></div><ul><li>Assist in the planning, execution, and monitoring of marketing campaigns across various channels, including email, social media, and content marketing.</li><li>Maintain and update marketing databases, ensuring data accuracy and integrity.</li><li>Contribute to the creation of marketing content, such as blog posts, social media posts, and email templates.</li><li>Utilize HubSpot to manage marketing activities, including email marketing, lead nurturing, and reporting.</li><li>Provide administrative support to the marketing team, including scheduling meetings, coordinating with vendors, and handling other tasks.</li><li>Assist in the planning and execution of marketing events, webinars, and trade shows.</li><li>Prepare regular marketing reports, analyzing campaign performance and providing recommendations for improvement.</li><li>Work closely with other departments within the organization to ensure alignment on marketing initiatives.</li></ul><div><br><strong>Minimum Requirements</strong></div><ul><li>Bachelor’s degree in Marketing, Communications, or a related field or commensurate experience</li><li>Experience creating copy for distribution from a business or organization</li><li>3 years proven experience in marketing, with a strong understanding of marketing principles and best practices.</li><li>Proficiency in HubSpot, including email marketing, lead nurturing, and reporting.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and time management skills.</li><li>Attention to detail and ability to work independently.</li><li>Proficiency in Microsoft Office or Google Docs</li></ul><div><br><strong>Nice to Haves</strong></div><ul><li>Experience with Webflow or other content management systems (CMS).</li><li>Experience coordinating marketing events and webinars.</li><li>Familiarity with the use of analytics tools for reporting and optimization.</li></ul>

Marketing Associate

<div>&nbsp;&nbsp;</div><div>&nbsp;<strong>FUNCTION JOIN OUR PASSIONATE AND INNOVATIVE TEAM AT TOUCHPOINT SOFTWARE! </strong><br><br></div><div>At TouchPoint Software, we believe in the power of technology to transform how churches connect with their communities and fulfill their visions. Our user-friendly and mobile-first software solutions have been designed with love and care, empowering church leaders to simplify operations and focus on what truly matters – their congregations.&nbsp;<br><br></div><div><strong>FUNCTION:</strong> The Client Account Representative is accountable for supporting the daily activities related to the processing of assigned client accounts. The individual in this position is responsible for responding timely to internal and external requests in an effort to identify process improvements and facilitate solutions. &nbsp;</div><div>&nbsp;</div><div><strong>PRINCIPAL RESPONSIBILITIES AND DUTIES:</strong>&nbsp;</div><div>&nbsp;</div><div>1. Independently processes and responds to routine questions, processing issues, and requests according to company defined procedures.&nbsp;</div><div>2. Thoroughly analyzes issues and requests and clearly communicates them verbally and in writing using company approved methods and tools.&nbsp;</div><div>3. Makes customers and their needs the primary focus of one’s actions by developing and sustaining productive customer relationships.&nbsp;</div><div>4. Ensures application of best practices through consistent evaluation of key metrics, independently driving process improvement efforts to advance account standing.&nbsp;</div><div>5. Acts as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management.&nbsp;</div><div>6. Keeps account manager or superior informed of significant issues on a timely basis.&nbsp;</div><div>7. Seeks guidance from the appropriate account manager or supervisor on significant non-routine issues.&nbsp;</div><div>8. Possess a thorough understanding and ability to explain and promote our web-based services.&nbsp;</div><div>9. Other duties as assigned.&nbsp;</div><div><strong>&nbsp;</strong></div><div><strong>SKILLS AND ABILITIES REQUIRED:</strong>&nbsp;</div><div>&nbsp;</div><div>1. Well-developed organizational skills with consistent time management in order to handle multiple tasks simultaneously.&nbsp;</div><div>2. Maintains stable performance under pressure or opposition.&nbsp;</div><div>3. Proficient in Microsoft Office suite with focus on Excel (pivot tables/VLookups).&nbsp;</div><div><strong>4. A strong ability to communicate effectively, both written and verbal, at all levels.&nbsp;</strong></div><div><strong>&nbsp;</strong></div><div><strong>MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:</strong>&nbsp;</div><div>&nbsp;</div><div>1. A general level of knowledge acquired through completion of a bachelor's degree in business administration or a related field or equivalent experience.&nbsp;</div><div>2. 1-2 years of customer relations experience in a technical service environment. <br><br><strong>WHY WORK WITH US?</strong><br><br></div><div>Awesome Work Environment: We're not your average team; we're a group of passionate individuals who know how to have a good time while making a positive impact.&nbsp;<br><br></div><div>Innovation at Heart: We thrive on pushing boundaries and leading the way in technological advancements for churches. Join us as we explore new horizons!&nbsp;<br><br></div><div>Customer-Centric: We go above and beyond to serve our partner churches, providing exceptional customer service that exceeds expectations.&nbsp;<br><br></div><div>Serving a Greater Purpose: As a subsidiary of Cass, we are committed to simplifying the lives of church staff and lay leaders, ultimately making a difference in the world.&nbsp;<br><br></div><div>If you are looking for more than just a job and want to be part of a team that combines its dedication to serving the church with a passion for innovation, then come join us at TouchPoint Software. Together, we'll create a brighter future for churches and their communities.&nbsp;<br><br>To learn more about us, please visit www.TouchPointSoftware.com</div>

Client Account Representative I

<div><strong>Who We Are</strong></div><div>International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.</div><div>We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.&nbsp;</div><div><br><strong>The Need</strong></div><div>For 25 years, IJM has pioneered the work to protect vulnerable people from violence. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Sr. Analyst, Salesforce to partner with key business partners and the Salesforce Platform team to support and enhance the Salesforce system.</div><div><br>This role will direct requirements gathering, backlog/request management, and training support of all teams that utilize Sales Cloud, Marketing Cloud, Experience Cloud, Service Cloud and integrated applications. They will define and document internal and external user needs, data requirements and definitions, help guide development activities using an agile methodology and actively build solutions to prioritized user stories. They will act as the liaison for users to communicate and validate business priorities and system design for the Salesforce platform, while providing training, testing and deployment support for front line users.</div><div><br><em>This is a hybrid position based in the DC area or remote in the US, and reports to the Global Director, Salesforce.</em></div><div><br><strong>Responsibilities:</strong></div><ul><li>Provide support, guidance, and training to users on the Salesforce system so that they can own the operational aspects of the system and support their end users on operational transactions;</li><li>Engage with business partners and users to gather, write, and qualify requirements. Create clear requirements documentation for user acceptance, cross functional roles and guidance for external consultants (as needed);</li><li>Work with business partners on all new requests to determine urgency and solve all urgent problems quickly.&nbsp; Ensure all non-urgent requests are updated in backlog for prioritization;</li><li>Create knowledge base articles for users on new functionality in key systems;</li><li>Actively participate as a member of sprint team with assigned sprint responsibilities, configuration changes, UAT and communication/change management activities, to ensure completion of documentation, testing and user stories in sprint cycles;</li><li>Qualifies defects/enhancement request, monitors ticket queue &amp; escalates issues as needed to supporting teams. Maintains low volume ticket queue and ensures clear tracking of new enhancement requests in the backlog;</li><li>Coordinate system testing – developing testing scenarios, managing testing sessions, and adjusting training accordingly;</li><li>Develop networks with other customers within the Salesforce Community to leverage best practices for IJM;</li><li>Partner with Global Technology Solutions teams to maintain system security and protocols;</li><li>Take lead in business process re-engineering for system enhancements, including documenting workflows, etc. in strong collaboration with governance committees and stakeholder groups;</li><li>Work with business partners to prioritize new enhancements and engage governance teams to facilitate roadmap prioritization;</li><li>Provide guidance and oversight of small projects planned and facilitated by other analysts;</li><li>Plan and execute small to medium complex projects, including oversight of external consultant workload and other analysts (such as reorganizations, module reconfiguration, etc.);</li><li>Lead solution design in partnership with Salesforce Solution Architect and other SMEs on system enhancements;</li><li>Oversee requests coming from business partners to Analysts to ensure urgent requests are addressed in a timely manner.&nbsp; Ensure all non-urgent requests are updated in backlog for prioritization;</li><li>Lead user acceptance review, testing, and sign-off meetings with business partners, external consultants and product team to ensure delivery of satisfactory product;</li><li>Build reports and KPI dashboards as requested by user groups or stakeholders;</li><li>Provide guidance as a trusted advisor on system capabilities to business partners on business processes, ROI analysis, best practices, industry standards, etc.; and</li><li>Participate in IJM’s community of spiritual formation.</li></ul><div><br><strong>Requirements:&nbsp;</strong></div><div><br><strong>Education &amp; Experience</strong></div><ul><li>Bachelor’s degree or any equivalent combination of education, experience and certification;</li><li>7+ years of professional work experience;</li><li>5+ years SDLC, Salesforce or similar Casework/CRM systems experience, including new module implementation, project management, issue management, communication, and change management (prior experience with global system support and deployment a plus); and</li><li>Experience in an Agile work environment required.</li></ul><div><br><strong>Technical Competencies</strong></div><ul><li>Experience writing and executing UAT criteria or scripts for technical system requirements;</li><li>Experience in Salesforce or other Object-Oriented Database required;</li><li>Experience with Marketing Cloud or similar email automation system in a CRM-integrated environment preferred;</li><li>High proficiency in Excel or with other data analysis tools required;</li><li>Experience configuring in an enterprise system required;</li><li>Experience soliciting and capturing user requirements with industry standard analyst methods; and</li><li>Basic Salesforce Admin certification or willingness to complete within 90 days required.</li></ul><div><br><strong>Non-Technical Competencies</strong></div><ul><li>Demonstrated ability to conceptualize, analyze and explain complex and abstract problems;</li><li>Demonstrated ability to manage multiple or competing priorities and work in a fast-paced environment;</li><li>Demonstrated ability to manage cross-cultural relationships; and</li><li>Demonstrated ability to lead/coach/mentor peers in completion of projects or strategic initiatives.</li></ul><div><br><strong>Critical Qualities:</strong></div><ul><li>Eager commitment to IJM’s Core Values: Christian, Professional and Bridge-Building;</li><li>Self-starter with strong initiative;&nbsp;</li><li>Disciplined with priorities;</li><li>Strong interpersonal skills and self-awareness;</li><li>Exceptional verbal and written communication;</li><li>Flexible, collaborative and eager to support others;</li><li>Effective team player who fosters collaborative environment; and</li><li>Adept at creative problem solving.</li></ul><div><br><strong>Application Process:&nbsp;</strong></div><div>Upload Resume, Cover Letter &amp; Statement of Faith* in one PDF document.</div><div><br><em>*What is a statement of faith?</em><br><em>A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.</em></div><div><br>What does IJM have to offer?</div><ul><li>Comprehensive Medical/Dental/Vision benefits</li><li>Monthly commuter and parking benefits in the DC metro area</li><li>Retirement benefit options</li><li>Paid leave starting at 23 days</li><li>12 holidays (plus early release the day prior)</li><li>Daily, quarterly, and annual community spiritual formation</li><li>Robust staff care resources</li></ul><div><br><em>IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Conduct. Parallel to technical competence, recruitment, selection, and hiring decisions will give due emphasis to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.&nbsp;</em></div><div><br><em>At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.</em></div>

Sr. Analyst, Salesforce

<div>Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000<br>organizations since our inception in 2009. Our all-inclusive platform provides a built-in fund accounting<br>system, dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, integrated<br>payroll, email marketing, website builder, and much more.<br><br>Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our<br>innovative team continues to push the envelope with new software features, industry vertical exploration,<br>and marketing strategies.<br><br>With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs;<br>Aplos is charging ahead as a leading brand in the nonprofit SaaS market.<br><br>Enough about us for now. It’s time to talk about you!<br><br><strong>Position</strong>: Support Representative<br><strong>Overview</strong>: At Aplos, excellent customer service is a critical element of our success. In this role, you will<br>be a key part of the Aplos team; working directly with our church and nonprofit customers. You will help<br>each organization reach their goals by providing efficient and effective solutions so that they can be<br>successful with using the Aplos platform. Customer Support representatives work directly with customers<br>to provide product information, answer questions, and troubleshoot problems in an efficient manner.<br><br><strong>Hours</strong>: Full-time<br><strong>Compensation &amp; Benefits</strong>:</div><ul><li>Compensation: $15 - $18/hour, contingent on experience</li><li>Health, Dental and Vision Insurance</li><li>Paid Holidays</li><li>Paid Time Off</li><li>Retirement Plan</li><li>And more!</li></ul><div><br></div><div><strong>Primary Office Location</strong>: Fresno, California<br><strong>Remote Work Option</strong>: Yes<br><br><strong>Responsibilities</strong>:</div><ul><li>Provide efficient customer support via telephone, email, and online modes of communication</li><li>Resolve customer’s issue by identifying problems, researching answers, and guiding customer through appropriate processes</li><li>Educate and orientate customer on functionality of the software</li><li>Work well with partnering companies to resolve support requests</li></ul><div><br><strong>Qualifications</strong>:</div><ul><li>Use of proper phone etiquette</li><li>Ability to speak and write clearly and accurately</li><li>Demonstrated proficiency in typing and grammar</li><li>Effective listening skills</li><li>Strong problem-solving skills</li><li>Willingness to work well with other team members</li><li>Multi-tasking capabilities</li><li>Computer proficiency required</li><li>General knowledge of Microsoft Excel</li></ul>

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