<div>The Ministry Success Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.</div><div><br></div><div>Requires a high school diploma or equivalent and some experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. The target is to ensure excellent service standards and maintain high customer satisfaction.</div><div><br></div><div><br></div><div><strong>Job functions:</strong></div><ul><li>Open and maintain customer accounts by recording account information</li><li>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution</li><li>Maintain financial accounts by processing customer adjustments</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs</li><li>Prepare product or service reports by collecting and analyzing customer information</li><li>Contribute to team effort by accomplishing related results as needed</li><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers' needs to achieve satisfaction</li><li>Build sustainable relationships of trust through open, interactive, and intentional&nbsp; communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Meet personal/team targets and call, email, &amp; chat handling quotas</li><li>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li><li>Resolve customer complaints via phone, email, mail, chat or social media</li><li>Use telephones to reach out to customers and verify account information</li><li>Greet customers warmly and ascertain problem or reason for calling</li><li>Cancel or upgrade accounts</li><li>Assist with placement of orders, refunds, or exchanges</li><li>Advise on company information</li><li>Take payment information and other pertinent information such as addresses and phone numbers</li><li>Place or cancel orders</li><li>Answer questions about subscriptions, product, account information or terms of sale</li><li>Act as the company gatekeeper</li><li>Suggest solutions when a product malfunctions</li><li>Attempt to persuade the customer to reconsider cancellation</li><li>Inform customer of deals and promotions</li><li>Sell products and services</li><li>Utilize computer technology to handle high call volumes</li><li>Work with Ministry Success manager to ensure proper Ministry Success &amp; support is being delivered</li><li>Close out or open call records</li><li>Compile reports on overall customer satisfaction</li><li>Handle changes in policies or renewals</li></ul><div><br></div><div><strong>Requirements:</strong></div><ul><li>Proven customer support experience (this doesn’t have to be in an office setting)</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiar with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize and manage time effectively</li><li>High school diploma or equivalent</li><li>Ministry Success representative top skills &amp; proficiencies:</li><li>Customer Service</li><li>Product Knowledge</li><li>Quality Focus</li><li>Market Knowledge</li><li>Documentation Skills</li><li>Listening Skills</li><li>Phone Skills</li><li>Resolving Conflict</li><li>Multitask</li><li>Patience</li><li>Negotiation</li><li>Positive Attitude</li><li>Attention to Detail</li><li>People-Oriented</li><li>Analysis</li><li>Problem Solving</li><li>Organizational Skills</li><li>Adaptability</li><li>Ability to Work Under Pressure</li><li>Computer Skills</li></ul><div><br></div><div><strong>Helpful Skill:</strong></div><ul><li>Understanding of Infusionsoft CRM</li><li>Understanding of ClickUp Productivity Management</li><li>Understading of Zendesk Support system</li></ul>

Ministry Success Representative

<div><strong>About the Team</strong></div><div>The Sales team at Subsplash focuses on client relationship development, company revenue and growth, and understanding the needs of our clients. We strive to be innovative, enthusiastic, and driven to help our clients reach their goals. The Sales Team is a high-energy, Friday think-tanking, relationship-based, enthusiastic team with clear goals and incentives linked to team and company success. Sales likes a little healthy competition now and then, both on and off the spikeball court. If you enjoy working with teams of positive, encouraging people who are driven to win, and would like to join us in our mission, this just might be the right fit for you!</div><div><br><strong>About the Role</strong></div><div>As an Inside Sales Representative, you will report to the Sales Manager. The Inside Sales Representative role is focused on generating new business for Subsplash through identifying organizations that will benefit from Subsplash services, connecting with decision makers there, and demonstrating the value that Subsplash can deliver by helping them achieve their goals. The Inside Sales Reps are part of a growing team of people who are part super-sleuth, part bloodhound, part evangelist. Together, they find success for Subsplash and our clients by fostering relationships with prospects, identifying market trends and what success looks like for each organization and partnering with them to reach their goals and make more fans of Subsplash. If you like collaborating with a team of motivated, fun, passionate individuals who have a contagious spirit of excitement for their work, then this role is probably the right fit for you! This role has the opportunity to be fully remote in any of the states we are eligible to hire in!</div><div><br><strong>Top 4 Outcomes Year 1:</strong></div><ol><li>Deliver on prospect generation, call volume, and sales goals</li><li>Effectively work with the team to convert hard to reach prospects</li><li>Become an expert on the Subsplash platform</li><li>Develop the ability to communicate a passion for and value of Subsplash Platform</li></ol><div><br><strong>Your Priorities</strong></div><ul><li>Identify and pursue new prospects and business opportunities</li><li>Follow up on new leads, referrals, and other accounts assigned</li><li>Establish and maintain prospect relationships through phone calls, emails, In-person meeting (when applicable)</li><li>Effectively use provided technology and account information to generate interest from prospects</li><li>Assess prospect needs and present appropriate solutions Identify and resolve prospect concerns</li><li>Convert leads and prospects into new business</li><li>Acquire and demonstrate product knowledge and technical selling skills</li><li>Maintain accurate records of accounts and account activity</li><li>Contribute to the team effort in reaching business development goals</li></ul><div><br><strong>Compensation</strong></div><div>The base salary for this role is $43,800/yr, with an average first year on-target-earnings (OTE) ranging from $55,000 - 65,000/yr.</div><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 22 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, KS, MO, MI, NC, NM, OK, OH, OR, SC, TN, TX, UT, VA, WA.</div><div><br>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br>This position is classified as Full-time/non-exempt and therefore eligible for overtime pay. Core office hours are 8:30am to 5:30pm Mon-Fri. Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br>Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.</div><div><br><strong>About Subsplash</strong></div><div>Subsplash is an exciting award-winning team of 250+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve pioneered the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div>

Ministry Sales Specialist

<div><strong>Organization Summary:</strong></div><div>Edify’s mission is to improve and expand sustainable Christ-centered education globally. Edify is a non-profit organization registered in the U.S. since 2009 and now has operations in 14 countries: Bolivia, Burkina Faso, Dominican Republic, Ecuador, El Salvador, Ethiopia, Ghana, Guatemala, Liberia, Panama, Peru, Rwanda, Sierra Leone, and Uganda. Edify is focused on 3 key resources:</div><div>&nbsp;</div><ul><li><strong>Training </strong>of school leaders and teachers to develop Christ-like character in students, and training school leaders to manage and grow their schools effectively.</li><li><strong>Loan Capital </strong>to expand and improve school facilities.</li><li><strong>Education Technology </strong>to enhance learning outcomes and employability</li></ul><div><br></div><div><em>Learn more at</em> <em>www.edify.org</em></div><div><br></div><div>Position Start Date: November 1,&nbsp; 2024</div><div>Location: Remote - US</div><div>Reports To: Chase Ketchum - Director of IT</div><div><br></div><ul><li>6+ years of experience as Salesforce Administrator/Consultant</li><li>Advanced SFDC Administrator Certification (required)</li><li>Platform App Builder (preferred)</li><li>Sales Cloud Consultant (preferred)</li></ul><div><br></div><div><strong>Work Environment:</strong></div><div><br></div><div>This position will be a full-time position based in the US, reporting to the Director of IT. &nbsp; The atmosphere of Edify is one where you can expect to perform widely varied tasks across various fields of technology. There will also be collaboration with Edify’s global team in the other countries where Edify operates.</div><div><br></div><div><strong>Job Summary:&nbsp;</strong></div><div><br></div><div>As a Senior Salesforce Administrator, you will be a key player at Edify. We seek a proactive individual to help us consistently improve and enhance our Salesforce platform. This involves gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. The user experience on our Salesforce platform is crucial to us, so the Senior Salesforce Administrator should enjoy all aspects of user management, including handling support tickets, providing training, and designing solutions with user satisfaction as a top priority.</div><div><br></div><div>We are looking for someone with a deep understanding of the Salesforce platform who can quickly comprehend our current setup and our organization’s objectives and identify areas for improvement. The Senior Salesforce Administrator should be comfortable with change management and governance and communicate, prioritize, and manage all aspects of a Salesforce project. The ideal candidate will be adept at engaging with stakeholders at all levels, translating technical information into layman’s terms, and clearly explaining design options and their potential impact.</div><div><br></div><div><strong>Primary Responsibilities:&nbsp;</strong></div><div><br></div><div>This role involves a diverse set of responsibilities and is customer-oriented, including the following tasks:</div><ul><li>All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules</li><li>Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports</li><li>Understanding of basic triggers/Apex code knowledge</li><li>Sandbox environment management</li><li>DevOps/release management experience</li><li>Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience</li><li>Identify unused or underutilized platform features</li><li>Create a platform roadmap and define priorities, liaising with stakeholders</li><li>Own the communication of any platform changes to end users and stakeholders</li><li>Data management to improve Salesforce data quality, implementing rules and automation as needed</li><li>Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer</li><li>User support tickets</li><li>Monitor and improve user adoption</li><li>New user and ongoing user training</li><li>Technical documentation</li><li>Management of integrated applications and third-party suppliers, including e.g., Spanning, PDF Butler, Formyoula, FormAssembly, Mogli, Twilio, S-Drive, etc</li></ul><div><br></div><div><strong>Qualifications and Background:</strong></div><div><br></div><div>Required:</div><div><br></div><ul><li>6+ years of hands on&nbsp; experience as Salesforce Administrator/Consultant</li><li>Advanced SFDC Administrator Certification (required)</li><li>Platform App Builder (preferred)</li><li>Sales Cloud Consultant (preferred)</li><li>Additional Salesforce certifications</li></ul><div><br></div><div>Desirable:</div><ul><li>Bachelor’s/Postgraduate degree or professional qualification</li><li>Salesforce Administration hands-on experience with the NPSP and Salesforce Nonprofit Cloud</li></ul><div><br></div><div><strong>Knowledge, Skills, and Abilities:</strong></div><div><br></div><div>Required:</div><ul><li>A proactive attitude to platform enhancements</li><li>Designing scalable, best-practice solutions&nbsp;</li><li>Excellent relationship-building skills</li><li>Ability to liaise with stakeholders at all levels</li><li>Translating requirements into technical solutions</li><li>Experience in change management and governance</li><li>Training end users and key stakeholders</li><li>Technical documentation</li><li>Available and responsive to questions</li><li>Experience implementing Salesforce configuration changes</li><li>DevOps/release management experience</li><li>Personal confession of faith in Jesus Christ and commitment to Edify’s mission.&nbsp;</li><li>Living example of servant leadership, humility, and willingness to learn.&nbsp;</li><li>Passionate about Edify’s mission and alleviating global poverty.&nbsp;</li><li>High degree of integrity.</li><li>Excellent time management skills &amp; ability to take self-directed initiative to achieve goals.&nbsp;</li><li>Ability, willingness, and flexibility to learn.</li></ul><div><br></div><div>Desirable:</div><ul><li>Understanding of basic triggers/Apex code knowledge</li><li>Demonstrates continued personal/professional development&nbsp;</li><li>Active in the Salesforce community</li></ul><div><br></div><div><strong>Travel Expectations:&nbsp;</strong></div><div><br></div><div>Edify's annual staff conference rotates between US and international locations, requiring travel.&nbsp;</div><div><br></div><div><strong>Education Required:</strong></div><div><br></div><ul><li>Having a bachelor's degree is highly desirable.</li><li>A bachelor's degree in computer science or related field may be preferred.</li></ul><div><br></div><div><strong>Experience Required:</strong></div><div><br></div><ul><li>Must have spent at least three years working in a technical support role.</li><li>IT certifications demonstrating expertise are highly desirable (A+, Security +, Salesforce Admin, etc.)</li><li>Salesforce, Jira, Google Workspace, and RMM experience are highly preferred.</li></ul><div><br></div><div><strong>Minimum Requirements:</strong></div><div><br></div><ul><li>Personal confession of faith in Jesus Christ and commitment to Edify’s mission.&nbsp;</li><li>Living example of servant leadership, humility, and willingness to learn.&nbsp;</li><li>Passionate about Edify’s mission and alleviating global poverty.&nbsp;</li><li>High degree of integrity.</li><li>Excellent time management skills &amp; ability to take self-directed initiative to achieve goals.&nbsp;</li><li>Ability, willingness, and flexibility to learn.</li></ul><div><br><br></div><div><strong>Additional Information:</strong></div><div>Applications will be accepted for this position through October 2024</div>

Sr. Salesforce Administrator

<div>OneHope is committed to effectively utilizing digital resources to support the mission of engaging children and youth around the world with Scripture. The role of the Web Development Administrator is to support the work of the Technology, Product Development, and Digital Marketing teams in the creation, management, customization, and ongoing maintenance of the various websites and applications used in our ministry programs. This includes managing web environment design, deployment, development, analytics/tracking, and maintenance activities to ensure that the implementation of web content and designs are updated, backed up, and fully functional.<br><br></div><div>OneHope is looking for an individual with the experiences and interests needed to help successfully support our work in the area of digital ministry. Desired qualities include a propensity for working in digital environments, experience with web/app development, a strong desire to learn, ability to quickly assess and solve problems to meet evolving ministry needs, and an eagerness to help find effective solutions in this area of digital products and programs for ministry.<br><br></div><div><strong>Essential Duties and Responsibilities:<br></strong><br></div><div><em>Areas of responsibility include, but are not limited to the following:<br></em><br></div><ul><li>Maintains a personal relationship with Jesus Christ&nbsp;</li><li>Maintains a courteous, Christ-like attitude in dealing with people within and outside of OneHope and faithfully upholds OneHope ministry in prayer</li><li>Support and Maintenance of Web/App Development<ul><li>Maintains, updates backs up and troubleshoots digital ministry platforms</li><li>Reviews websites with internal clients, answering technical questions, documenting requested changes, and asking clarifying questions to ensure expectations are met</li><li>Monitors site traffic and performance and recommend changes in a site’s technical architecture to ensure that websites remain responsive and stable</li><li>Maintains related hardware and software, installs upgrades, and resolves system errors as they arise</li><li>Ensures websites are properly integrated with related computer systems and back-end processes</li><li>Documents website and application changes or change procedures</li><li>Sets up and maintains monitoring tools on web servers or websites</li></ul></li><li>Development of New Digital Products/Programs<ul><li>Serves as a technical consultant for project managers to evaluate the feasibility of digital solutions and generate ideas to achieve product/program outcomes</li><li>Assists with quality assurance of contractor work during development and implementation cycles</li><li>Collaborates with the Product Development team to execute and optimize design solutions</li><li>Collaborates with the Digital Marketing Group team to adapt design solutions for better marketing results</li><li>Collaborates with fundraising teams to create event landing pages or assist with the feasibility of certain structures in email or website experiences</li><li>Troubleshoots any web related aspects, products, or pages during the developmental phase</li><li>Assist with and recommend new optimizations or ideas for fundraising landing pages or implementation of fundraising elements on landing pages</li><li>Works with various stakeholders across the ministry to ensure that designs across all digital platforms are consistent with ministry goals</li><li>Assists with recruitment and evaluation of developers/contractors</li><li>Assists with collaboration and communication with developers/contractors</li></ul></li><li>Support for Ministry Growth<ul><li>Develops best practices for assessing and implementing digital strategies</li><li>Develops best practices for working with developers and partners in the area of digital ministry</li><li>Develops a documentation process to guide web/app development and maintenance</li><li>Trains others to publish in WordPress when necessary and provide ongoing support and troubleshooting</li><li>Researches and tests new technologies for use in web operations or other applications</li><li>Empower other departments and team members with the knowledge necessary to accomplish their goals.</li></ul></li><li>Assists with administrative duties as needed, such as planning meetings, processing invoices, and completing reports.</li><li>Ministers to OneHope’s donor partners</li></ul><div><br><strong>Required Qualifications:<br></strong><br></div><ul><li>Strong English verbal and written communication skills</li><li>Ability to communicate and collaborate well within a diverse linguistic and cultural demographic</li><li>Ability to serve internal and external clients and customers with excellence</li><li>Ability to manage multiple deadlines and priorities simultaneously and effectively</li><li>Self-directed and capable of creating processes for efficiency in workflow</li><li>Ability to work in a complex, innovative, and rapidly changing environment</li><li>Excellent analytical and problem-solving skills</li><li>Proficiency in MS Office programs &amp; sharing tools (Dropbox, Google Drive, etc.)</li><li>Experience with front-end website and app development (HTML5, CSS, JavaScript), especially with CMS/CRM platforms</li><li>Familiarity with web services, database management, and internet protocols (TCP/IP, LDAP, FTP, HTTP, HTTPS)</li><li>Knowledge of WordPress form plugins (Gravity Forms, Contact Form 7, Nina Forms)</li><li>Experience with website-related hardware and software (web hosting options, firewalls, intranets, domain name services, servers, version control technologies, etc.)</li><li>Experience implementing tags and third-party scripts for tracking (Google Analytics, Meta pixels, Google Tag Manager, Microsoft clarity etc.)</li><li>Proficiency in understanding and implementing design solutions from user interface prototypes (Sketch, Figma, or Adobe XD) and design handoff documents</li><li>Ability to understand digital trends among children and youth</li><li>Integrity and a commitment to the mission and vision of OneHope</li></ul><div><br><strong>Educational Requirements:<br></strong><br></div><ul><li>Bachelor’s degree in computer science, web development, software engineering, network/information system design, or closely related field of study or equivalent experience</li></ul><div><br><strong>Preferred but not Required:<br></strong><br></div><ul><li>Knowledge of Google Tag Manager and Google Analytics event creation (basic events, custom events, variables)</li><li>Basic knowledge of responsive design principles</li><li>Basic PHP knowledge when it comes to the WordPress infrastructure</li><li>Squarespace, Webflow, and Wix experience</li><li>Understanding of the user journey when it comes to the website</li></ul>

Web Development Administrator

<div>This role is part of a small team lead by the CRM systems manager who will work to continuously maintain, support, and improve the Salesforce NPSP system at HOPE International. This role requires a degree in a technical field such as computer science, engineering, or information systems. Experience in Salesforce and related online application platforms is preferred. An ability to read XML and basic coding languages is recommended.<br><br><strong>RESPONSIBILITIES</strong></div><ul><li>Promote and contribute to the fulfillment of HOPE International’s mission and vision</li><li>CRM Team Member</li><li>Work closely with CRM systems manager and other team members in the development, maintenance, and optimization of HOPE’s CRM instance (Salesforce NPSP) and related financial, reporting, and marketing applications in compliance with security, data privacy, and organizational needs</li><li>Actively participate in planning and implementation of new functionality of the system utilizing agile methodologies</li><li>Assist team in providing excellent helpdesk support to stakeholders</li><li>Update knowledge base articles for end users and staff</li></ul><div><br><strong>QUALIFICATIONS</strong></div><ul><li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International</li><li>Bachelor’s degree in information or computer science, engineering, finance, business management, or related field required</li><li>Experience in Salesforce or other CRM system administration preferred</li><li>Experience in non-profit or financial technology sectors preferred</li><li>Demonstrated excellence in team communication and organizational skills</li><li>Creativity, flexibility, and the ability to manage tasks gracefully under pressure</li><li>Strong analytical and technical problem-solving capacity</li><li>Ability to communicate technical solutions, strategies, and value with non-technical audience</li><li>Demonstrated desire to help people that have been brought low by poverty or other circumstances regain hope, dignity, and ability to support themselves and their families</li></ul>

Associate CRM Systems Administrator

<div>Ligonier Ministries, a Christian non-profit organization, is seeking a talented Sr. Systems Administrator to assist the Infrastructure Services team. Infrastructure Services is responsible for Ligonier’s networks, servers, systems, software, and security.<br><br>This role is responsible for researching, provisioning, configuring, deploying, and maintaining systems and related infrastructures. Responsibilities include managing on-prem and cloud-based servers, storage, cloud services, and business applications. They work closely with the Infrastructure Services manager to implement information security initiatives and regulatory compliance efforts. Systems Administrators also provide end-user tech support as needed and informal mentorship to other team members.<br><br><strong>What you bring on day one:</strong></div><ul><li>Agreement with Ligonier’s General Statement of Faith.</li><li>A vibrant Christian faith and desire to serve the Lord Jesus Christ.</li><li>5+ years of experience as a Microsoft 365 and Azure administrator.</li><li>Cutting-edge industry knowledge and familiarity with a very wide range of technologies.</li><li>Expertise leading complex tech projects independently and with cross-functional teams.</li><li>Passion for mentoring your peers and creating amazing customer experiences.</li><li>Superb people and communication skills.</li></ul><div><br><strong>Responsibilities:</strong></div><ul><li>Managing Entra ID, Azure servers and services, and the Microsoft 365 ecosystem.</li><li>Planning, coordinating, and implementing security controls and measures to protect Ligonier’s identities, apps, data, and devices.</li><li>Administering Ligonier’s email security gateway to protect users from phishing attacks and other email-based vulnerabilities.</li><li>Serving as an MDM administrator (macOS, iPadOS, iOS, Windows, Android), continuously monitoring the health of our endpoints, and regularly conducting security and compliance audits.</li><li>Managing and supporting user-facing IT systems and equipment, including but not limited to forensic cameras, copiers, access control, VoIP, and video conferencing setups.</li><li>Ensuring business continuity by monitoring the confidentiality, integrity, and availability of systems and verifying the successful completion of backups.</li><li>Actively contributing to the documentation of SOPs and organization-wide policies.</li><li>Working with the Data Services and Software Development Services teams to support org-wide initiatives and maintain complex data and web application infrastructure.</li><li>Overseeing and maintaining the organization’s DNS systems and external DNS services.</li></ul><div><br><strong>Technical qualifications:</strong></div><ul><li>5+ years as a Systems Administrator (recent)</li><li>Experience with Azure, Microsoft 365 admin, and Google Workspace admin; AWS is a plus</li><li>Experience working with project teams and leading medium to large technical projects</li><li>Experience with information security and compliance standards, such as PCI DSS</li><li>Experience implementing new tech, apps, and business process automation</li><li>Experience managing MDM solutions for Windows and Apple devices</li><li>Experience balancing operational and project work simultaneously</li><li>Microsoft certifications (especially Azure) are a plus</li></ul><div><br><strong>General qualifications:</strong></div><ul><li>Communicates clearly and concisely, verbally and in writing</li><li>Proficient in creating technical documentation and knowledge-based articles</li><li>Serves others with outstanding customer service skills</li><li>Driven and able to maintain focus in stressful situations</li><li>Entrepreneurial disposition, always seeking ways to increase efficiency</li><li>Meticulous, adaptable, and resourceful</li><li>Exercises leadership without formal authority</li><li>Provides technical mentorship to team members</li><li>Strong analytical skills; superb at dealing with ambiguity</li><li>Takes initiative and is capable of making responsible decisions</li><li>Strong troubleshooting and problem-solving skills</li><li>Passionate about helping teammates and end users</li></ul><div><br>This position is for a non-profit Christian ministry located in Sanford, FL. At this time, we are only able to hire individuals who are authorized to work in the United States.</div><div>&nbsp;</div><div>The pay range for this position is $75,000 - $90,000 annually. Pay ranges represent the lowest to highest salary we reasonably believe we would pay for this role at the time of posting. We may ultimately offer more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, geographic location, and organizational needs.</div>

Sr. Systems Administrator

<div><strong>ORGANIZATION SUMMARY</strong></div><div>Edify’s mission is to improve and expand sustainable Christ-centered education globally. Edify is a non-profit organization registered in the U.S. since 2009 and now has operations in 14 countries: Bolivia, Burkina Faso, Dominican Republic, Ecuador, El Salvador, Ethiopia, Ghana, Guatemala, Liberia, Panama, Peru, Rwanda, Sierra Leone, and Uganda. Edify is focused on 3 key resources:</div><div>&nbsp;</div><ul><li><strong>Training </strong>of school leaders and teachers to develop Christ-like character in students, and training school leaders to manage and grow their schools effectively.</li><li><strong>Loan Capital </strong>to expand and improve school facilities.</li><li><strong>Education Technology </strong>to enhance learning outcomes and employability.</li></ul><div>&nbsp;</div><div>&nbsp;</div><div><strong>Position Start Date:</strong>&nbsp; &nbsp;January 15, 2024</div><div><strong>Location:</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Remote (U.S. only)</div><div><strong>Reports To:</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Director of Marketing and Communications</div><div>&nbsp;</div><div>POSITION SUMMARY</div><div>We are looking for a top performing, high functioning Website Administrator and Designer who thrives in a fast-paced, innovative workplace. This position will play a crucial role in maintaining and optimizing Edify’s website and overall user experience. This role requires an analytical mind and a detailed understanding of Search Engine Optimization (SEO), website design, and Pay Per Click (PPC), as well as meticulous attention to detail, outstanding problem-solving skills, and a creative and collaborative mindset.</div><div>&nbsp;</div><div>A successful candidate will have an excellent understanding of content management systems (CMS) and technology infrastructures using CSS, web hosting, Google ads, and Security Audits. Top candidates will be comfortable troubleshooting the website and constantly improving the User Experience (UX) of the website. Reporting to the Director of Marketing and Communications, the Website Manager will work closely with the Marketing and Communications Team and the IT Team.</div><div>&nbsp;</div><div>SPECIFIC RESPONSIBILITIES</div><ul><li>Oversee the technical aspects of our website, ensuring optimal performance and seamless user experience</li><li>Implement effective SEO strategies to enhance website visibility and organic traffic</li><li>Manage and optimize PPC campaigns to drive targeted traffic</li><li>Creating and curating high-quality content that is engaging, informative, and relevant to our target audience.</li><li>Proactively conduct regular security audits in collaboration with our internal auditor to identify, assess, and remediate technical issues and security vulnerabilities, ensuring the integrity and protection of our systems and data.</li><li>Stay abreast of the latest web technologies and trends to ensure our website remains at the forefront of innovation</li><li>Collaborating with stakeholders across the organization to ensure a cohesive brand experience across all digital channels</li><li>Establish workflow for incoming requests and issues as well as prioritize, manage, and clearly communicate on all requests</li><li>Any other related job functions as required</li></ul><div>&nbsp;</div><div>EDUCATION REQUIRED</div><ul><li>Bachelors or Master’s Degree. Preferably in computer science, IT, or systems engineering.</li></ul><div>&nbsp;</div><div>EXPERIENCE DESIRED</div><ul><li>2-5 years of experience working in website design, UX, or IT</li><li>Experienced in effective communication and feedback</li><li>Experienced in website best practices</li><li>Experience in WordPress and Divi</li></ul><div>&nbsp;</div><div>REQUIREMENTS</div><ul><li>In-depth knowledge of SEO principles, website design best practices, and PPC campaign management</li><li>Expertise in CMS platforms and web technologies, including (but not limited to) CSS, web hosting, and Google Ads</li><li>Exceptional problem-solving and analytical skills to identify and resolve website issues</li><li>A meticulous eye for detail and a commitment to quality</li><li>Possesses exceptional communication and collaboration skills, enabling seamless integration with cross-functional teams and fostering productive partnerships with international colleagues.</li><li>Passion to help millions of students in underserved countries to obtain a quality Christ-centered education.</li><li>Efficient and persistent, with extensive experience managing diverse tasks and projects with minimal supervision.</li><li>Must be adaptable and have outstanding attention to detail</li><li>Excellent written, verbal and technology-based communication skills and telephone etiquette.</li><li>Creative problem-solver experienced in giving and receiving feedback.</li><li>Ability to represent the organization with excellence.</li><li>Utmost professionalism when dealing with confidential matters and with people inside and outside the organization.</li><li>Strong MS Office skill set (Outlook, Excel, PowerPoint, Word)</li><li>Proficiency with tools including Adobe suite programs and/or equivalent/relevant software, Google Services and familiarity with advanced smartphones.</li><li>Ability to travel.</li></ul>

Website Administrator & Designer

<div><strong>Get Involved!<br></strong><br></div><div>Samaritans Purse is seeking a<strong> Senior Database Administrator </strong>to join our team<strong> remotely</strong>.<strong> </strong>As a <strong>Senior Database Administrator, </strong>you will be responsible for the installation, administration, maintenance, programming, and performance tuning of Samaritans Purse databases. Come and use your gifts daily to advance the Gospel!<br><br></div><div><strong>A day in the life of a Senior Database Administrator<br></strong><br></div><div>At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.<br><br><strong>Job Location: </strong>Remote</div><div><strong>Type: </strong>Full-Time</div><div><br></div><div>In the role of <strong>Senior Database Administrator, </strong>you will have the opportunity to:<br><br></div><ul><li>Maintain your personal relationship with Jesus Christ and be an effective witness for Him</li><li>Install, maintain, administer, and tune the performance of Samaritans Purse databases</li><li>Design efficient methods for retrieving data using SQL programming and stored procedure</li><li>Monitor and maintain the security of Samaritans Purse databases by granting appropriate permissions to users</li><li>Determine Samaritans Purses database management needs and recommend system upgrades as necessary</li><li>Develop, administer, and maintain procedures for regular database backups</li><li>Ensure that databases are restored in a timely and efficient manner in the event of system failure</li><li>Keep abreast of latest data storage and retrieval technologies</li><li>Maintain expert knowledge in field of database administration</li><li>Serve as advisor to management on technical direction</li><li>Follow policies and procedures of Samaritans Purse as set forth in the Policy Manual</li><li>Attend daily morning devotions and participate in prayer support for the ministry, donors and volunteers</li><li>Maintain a strong Christian witness to colleagues, vendors, charitable beneficiaries, and the general public</li><li>All other duties as assigned</li></ul><div><br></div><div><strong>Qualifications &amp; Experience:<br></strong><br></div><ul><li>Bachelors degree and at least four (4) to ten (10) years of related experience; or equivalent combination of education and experience</li><li>Management of Microsoft SQL Server database platform</li><li>Ability to effectively present information to top management, public groups, and/or boards of directors</li><li>Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations</li><li>Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis</li><li>Ability to define problems, collect data, establish facts, and draw valid conclusions</li><li>Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables</li><li>Twelve credit hours of college-level Biblical studies preferred not required</li></ul><div><br></div><div><strong>Language Requirement: </strong>Fluency in English (required)<br><br></div><div><strong>Benefits:<br></strong><br></div><ul><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Term Life Insurance</li><li>401 (k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation days</li><li>10 sick/personal days</li></ul><div><br><strong><em>Samaritan's Purse Mission Statement:<br></em></strong><br></div><div>Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.<br><br></div><div><strong><em>Samaritan's Purse Statement of Faith:<br></em></strong><br></div><div>* We believe the Bible to be the inspired, the only infallible, authoritative Word of God. (1 Thessalonians 2:13; 2 Timothy 3:15-17)<br><br></div><div>* We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6)<br><br></div><div>* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)<br><br></div><div>* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)<br><br></div><div>* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)<br><br></div><div>* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15)<br><br></div><div>* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23)<br><br></div><div>* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)<br><br></div><div>* We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)<br><br></div><div>* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)<br><br></div><div>* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)&nbsp;</div>

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