<div>Tyndale House Publishers is building a new Digital Product vertical to drive significant revenue growth through innovative digital experiences. Building on the success of our Filament Bible platform, we’re seeking a <strong>Digital Product Operations Coordinator</strong> to manage day-to-day operations while our Digital Product Director focuses on strategy and new product development. This is a foundational role in an emerging team with growth potential. You’ll own operational excellence for our current digital products while building scalable processes to support ambitious expansion goals.</div><div><br></div><div><br></div><div><strong>What You'll Do</strong></div><div><strong>Customer Experience &amp; Support</strong></div><ul><li>Build customer support processes, documentation, and tools from the ground up</li><li>Analyze customer feedback for product insights and improvement opportunities</li><li>Coordinate with engineering on Zendesk integration for ticketing and knowledge management</li><li>Manage filament@tyndale.com and serve as primary digital product customer advocate</li><li>Interface with Tyndale’s customer service team to handle digital product escalations</li></ul><div><strong>Product Operations &amp; Quality</strong></div><ul><li>Review and approve app updates against development tickets for functionality and design compliance</li><li>Monitor product analytics to track app health, user engagement, and growth metrics</li><li>Manage sprint planning, tracking, and execution coordination with offshore engineering team</li><li>Attend daily stand-ups and weekly sprint planning/review meetings</li><li>Ensure quality standards across all digital product releases</li></ul><div><strong>Content &amp; Partnership Coordination</strong></div><ul><li>Manage content pipelines for Filament including reading plans, video content, and interactive visuals</li><li>Coordinate localization efforts with international partners (internal and external)</li><li>Oversee edition management for new print Bible integrations</li><li>Maintain content calendars and coordination with marketing &amp; app releases</li><li>Coordinate with external product partners for content delivery and support</li></ul><div><strong>Process &amp; System Development</strong></div><ul><li>Build operational documentation for customer-facing features and internal processes</li><li>Optimize Filament CMS workflows and user experience improvements</li><li>Manage email lists, surveys, and user engagement tools</li><li>Identify and implement analytics tools and reporting frameworks</li><li>Create scalable operational systems to support rapid growth</li></ul><div><br></div><div><strong>Skills and Qualifications Needed</strong></div><ul><li>Proven skill in operational coordination and execution across technical, content, or customer-facing domains</li><li>Active user of AI for increased productivity, skill enhancement, and experimental learning</li><li>Strong analytical skills with experience using data to drive decisions</li><li>Excellent written and verbal communication skills</li><li>Detail-oriented with ability to manage multiple projects simultaneously</li><li>Passion for Christian ministry and publishing mission. Personal alignment with and adherence to the Bible as God’s Word, and agreement with our <a href="https://tynadmin.tyndale.com/wp-content/uploads/Statement-of-Faith.pdf">Statement of Faith</a></li></ul><div><br></div><div><strong>Preferred Qualifications</strong></div><ul><li>Bachelor’s degree or equivalent experience</li><li>Experience with digital products, mobile apps, or SaaS platforms</li><li>Familiarity with project management tools and agile methodologies</li><li>Customer support or customer success experience</li><li>Experience coordinating with technical teams or vendors</li></ul><div><br></div><div>After an initial training period, this role is open to a hybrid work schedule, which means you'll be given the flexibility to split time between working from home and in the office.</div><div><br></div><div>We want to hear more about you and what makes you a great fit for this particular role at Tyndale, so we highly recommend including a personally written cover letter that shows us the things that a resume and keyword generator cannot.</div><div><br></div><div>Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at www.tyndale.com/our-mission.</div><div><br></div><div>The hiring range for this position is <strong>$50,000 to $65,000 annually</strong>. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale’s comprehensive benefits can be found here: https://www.tyndale.com/careers/.&nbsp;</div>

Digital Product Operations Coordinator

<div><strong>Role Summary</strong></div><div>The Worship Initiative is looking for a <strong>Product Manager</strong> to own our Psallo Play &amp; Psallo Lead products. The growth of these products are crucial to the success of our business. This Product Manager will share in the vision for these products and own the strategy and execution to deliver these tools to the marketplace.&nbsp;</div><div><br></div><div><strong>Primary Responsibilities</strong></div><ul><li>Drive product delivery and growth by managing the strategy and day-to-day execution of Psallo’s Play &amp; Lead products</li><li>Obsess over the outcome; building a product is about more than delivering features, so you must be passionate about solving problems and delivering outcomes defined by the organization’s leadership&nbsp;</li><li>Contribute to quarterly business objectives, product goals, and success metrics by working cross-functionally across all departments&nbsp;</li><li>Partner with Design, Engineering, and Content to deliver the features the product needs that solve problems for our users and unlock the desired outcomes of the business</li><li>Partner with Marketing, Sales, and Customer Success to support go-to-market strategies and product adoption</li><li>Write (or review) all external facing copy to make sure the product offerings and marketing deliverables tell a consistent and compelling story&nbsp;</li><li>Conduct user research to gather insights and validate ideas, ensuring solutions meet customer needs</li><li>Prioritize and manage the backlog so delivery teams know what needs to be completed each sprint</li><li>Assist in the build out of all QA processes for the products you manage</li><li>Monitor product performance by building and maintaining user dashboards and consistently talking to end-users</li><li>Assist in the execution of weekly product reviews with stakeholders&nbsp;</li></ul><div><br><br></div><div><strong>Key Expectations</strong></div><ul><li>3+ years of experience in SaaS product management (or a role closely related)</li><li>Ability to synthesize lots of data (qualitative and quantitative) into actionable product requirements&nbsp;</li><li>Strong communication and collaboration skills (written and verbal)</li><li>Understanding of the product development lifecycle and agile methodologies</li><li>Ability to empathize with users so you can better understand the problems your products are solving</li><li>Detail-oriented, but big picture, strategic thinker</li><li>Ability to work efficiently, effectively, and independently</li><li>Pursuit of excellence in your work</li><li>In office all days of the week …&nbsp; time away from work must be agreed upon between you and your manager</li><li>A desire to love what you do!&nbsp;</li></ul><div><br></div><div><em>“Let the word of Christ dwell in you richly, teaching and admonishing one another in all wisdom, singing psalms and hymns and spiritual songs, with thankfulness in your hearts to God.” - Colossians 3:16</em></div>

Product Manager

<div><strong>Get Involved!<br></strong><br></div><div>Samaritan's Purse has an incredible opportunity for a new Product Owner to join our IT team, working in Coppell, TX!&nbsp; This strategic leader is responsible for discovering and delivering technology products that solve real user problems in ways that are valuable, usable, feasible, and aligned with ministry objectives. The Product Owner drives product discovery, vision, and delivery in close partnership with design, development, QA, and stakeholders. If you are searching for more than just a job but a career with lasting impact come see how we accomplish that.&nbsp; Come use your giftings in technology to help spread the Gospel every day!</div><div>&nbsp;</div><div><strong>A day in the life of a Product Owner:&nbsp;</strong></div><div>At Samaritans Purse, the Gospel really is the center of all we do!&nbsp; We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;</div><div>&nbsp;</div><div>In the role of <strong>Product Owner</strong>, you will have the opportunity to:&nbsp;</div><ul><li>Maintain your personal relationship with Jesus Christ and be an effective witness for Him.</li><li>Own and refine the product backlog by creating, sequencing, and prioritizing user stories based on ministry value, user insights, and strategic objectives. Ensure all backlog items are well-defined, include clear acceptance criteria, and deliver maximum business and user value.</li><li>Evangelize the product internally and externally by building strong relationships with business users and stakeholders. Conduct discovery to deeply understand user needs and ensure feedback is continuously integrated into the product roadmap and backlog.</li><li>Mentor and guide the Product Business Analyst to ensure high-quality requirements gathering, user story development, and stakeholder analysis, aligning the analysts work with product vision and backlog priorities.</li><li>Partner with UI/UX, QA, and development teams throughout sprints to provide ongoing feedback, clarification, and strategic direction. Accept or reject work based on alignment with user needs and quality standards, and redirect sprints when product goals or strategy shift.</li><li>Articulate and maintain a clear, compelling product vision that guides sprint goals and keeps the team aligned with ministry and organizational goals.</li><li>Lead and participate in planning activities such as sprint planning, stand-ups, retrospectives, demos, and release planning to ensure consistent alignment between team execution and product vision.</li><li>Provide regular progress updates to IT leadership and clearly communicate status to stakeholders for transparency and shared understanding.</li><li>All other duties as assigned.</li></ul><div><br></div><div><strong>Qualifications &amp; Experience</strong>:&nbsp;</div><ul><li>Bachelor's degree in a related field and 5 or more years of related experience</li><li>Thorough knowledge of the software development lifecycle (SDLC), including Agile methodologies&nbsp;</li><li>Comprehensive knowledge of customer-facing and data-centric digital products</li><li>Strong knowledge of relational databases and enterprise systems, with the ability to analyze data structures and support data-driven decision-making</li><li>Proven ability to work independently and thrive as a collaborative team member</li><li>Thorough knowledge of software testing practices and techniques, including acceptance criteria, defect triage, and quality assurance processes</li><li>Comprehensive knowledge of customer-facing and data-centric digital products</li><li>12 credit hours of college-level Biblical Studies (strongly preferred)</li></ul><div><br><strong>Job Location:</strong> Coppell, TX (On-Site)</div><div><strong>Type:</strong> Full-Time</div><div><strong>Language Requirement:</strong> Fluency in English (required)</div><div><strong>Benefits:</strong></div><ul><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave&nbsp;</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul><div><br><strong>Samaritan's Purse Mission Statement:</strong></div><div>Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.</div><div><br><strong>Samaritan's Purse Statement of Faith:</strong></div><ul><li>We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17.</li><li>We believe that there is one God, eternally existent in three persons:&nbsp; Father, Son, and Holy Spirit.&nbsp; Matthew 28:19; John 10:30; Ephesians 4:4-6.</li><li>We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15.</li><li>We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit.&nbsp; Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7.</li><li>We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.&nbsp; John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16,17,18; Ephesians 6:12; Colossians 2:6-10.</li><li>We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.&nbsp; 1 Corinthians 15:51-57; Revelation 20:11-15.</li><li>We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.&nbsp; 1 Corinthians 12:12, 27; Ephesians 1:22-23.</li><li>We believe that the ministry of evangelism and discipleship a responsibility of all followers of Jesus Christ.&nbsp; Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15.</li><li>We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9.</li><li>We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.&nbsp; Matthew 9:35-38; 22:37-39, 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15.</li><li>We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10.</li><li>We believe that God wonderfully and immutably creates each person biological male or female. These two distinct but complementary sexes together reflect the image and likeness of God. Rejection of ones biological sex is a rejection of Gods merciful design and creative order.&nbsp; Genesis 1:26-27;1 Corinthians 6:9; Deuteronomy 22:5</li></ul>

Product Owner

<div><strong>Get Involved!</strong></div><div>&nbsp;</div><div>We are looking for a Product Technical Lead to join our Information Technology team, working in Coppell, TX! In this role, you will play a central part in shaping the technical architecture, vision, and implementation strategy for one of our key enterprise software products. You'll lead a small team of developers and collaborate with Product Owners, engineers and cross-functional partners to deliver scalable, secure and impactful software products.<br><br></div><div><strong>A day in the life of a Product Technical Lead:&nbsp;</strong></div><div>&nbsp;</div><div>At Samaritans Purse, the Gospel really is the center of all we do!&nbsp; &nbsp; We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;</div><div>&nbsp;</div><div>In the role of <strong>Product Technical Lead,</strong> you will have the opportunity to:&nbsp;</div><ul><li>Maintain a personal, active relationship with Jesus Christ and serve as a consistent witness to your faith.</li><li>Design, build, maintain, and evolve the products technical architecture, ensuring decisions support scalability, security, maintainability, and long-term growth.</li><li>Partner closely with the Product Owner to translate user needs into technical plans and engage in trade-off discussions to deliver maximum value.</li><li>Drive adoption of engineering best practices: automated testing, CI/CD, secure coding and performance monitoring.</li><li>Invest in the growth and development of your team by mentoring and guiding developers and senior developers, fostering a supportive, collaborative culture where people thrive and perform at their best.</li><li>Contribute hands-on to the code: build complex and foundational components, prototype solutions and help remove technical roadblocks. Implement patterns in the codebase that improve product quality and developer efficiency.</li><li>Collaborate with other Product Technical Leads and the Assistant Director of Product Development to establish shared technical standards, tools, and engineering practices.</li><li>Oversee the integrity and quality of deliverables: ensure code aligns with architecture, performance expectations, deal with technical debt and uphold reliable deployment and support processes.</li><li>Lead retrospectives; monitor engineering metrics; use data to drive continuous process and operational improvements.</li><li>All other duties as assigned</li></ul><div>Learn more about <a href="https://careers.samaritanspurse.org/pages/working-with-us"><strong>serving with Samaritans Purse</strong></a>.&nbsp;<br><br></div><div><strong>Qualifications &amp; Experience</strong>:&nbsp;</div><ul><li>Bachelors degree in Computer Science, Business, or related field (or equivalent experience) and a minimum of 7 years of relevant work experience in software engineering, with proven leadership/mentorship responsibilities and experience building large software products.</li><li>Extensive knowledge of modern software architecture principles: microservices, API design, cloud infrastructure, and scalable systems. Strong full-stack development experience including front-end, back-end, database technologies.</li><li>Proficiency in engineering best practices: secure coding, test automation, CI/CD, observability, performance optimization.</li><li>Working knowledge of DevOps/tooling: containerization (Docker, Kubernetes), infrastructure as code, deployment automation.</li><li>Experience leading, coaching, and developing software engineers and a strong ability to directly contribute to complex parts of the software codebase.</li><li>Comfortable working in agile, product-centered environments; able to pivot as business priorities or requirements evolve.</li><li>12 credit hours of college-level Biblical Studies (required)</li></ul><div><br><strong>Job Location: </strong>Coppell, TX</div><div><strong>Type:</strong> Full-Time</div><div><strong>Language Requirement:</strong> Fluency in English (required)</div><div><strong>Benefits:</strong></div><ul><li>On-site Medical Clinic (staff and dependents)&nbsp;</li><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave&nbsp;</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul><div><br><strong>Samaritan's Purse Mission Statement:</strong></div><div>Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.</div><div><br><strong>Samaritan's Purse Statement of Faith:</strong></div><ul><li>We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17.</li><li>We believe that there is one God, eternally existent in three persons:&nbsp; Father, Son, and Holy Spirit.&nbsp; Matthew 28:19; John 10:30; Ephesians 4:4-6.</li><li>We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15.</li><li>We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit.&nbsp; Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7.</li><li>We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.&nbsp; John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Ephesians 6:12; Colossians 2:6-10.</li><li>We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.&nbsp; 1 Corinthians 15:51-57; Revelation 20:11-15.</li><li>We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.&nbsp; 1 Corinthians 12:12, 27; Ephesians 1:22-23.</li><li>We believe that the ministry of evangelism and discipleship a responsibility of all followers of Jesus Christ.&nbsp; Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15.</li><li>We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9.</li><li>We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.&nbsp; Matthew 9:35-38; 22:37-39, 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15.</li><li>We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10.</li><li>We believe that God wonderfully and immutably creates each person biological male or female. These two distinct but complementary sexes together reflect the image and likeness of God. Rejection of ones biological sex is a rejection of Gods merciful design and creative order.&nbsp; Genesis 1:26-27;1 Corinthians 6:9; Deuteronomy 22:5</li></ul>

Product Technical Lead

<div><strong>Base Pay Range: $130,000 - $160,000</strong></div><div><br><strong>Actual base pay will be determined based on a successful candidate's skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 15% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.</strong></div><div><br><strong>Our headquarters are located in Central Florida, Melbourne to be specific. While we prefer hiring someone who can work onsite, we are also open to hiring a fully remote candidate who meets all the minimum requirements. We are set up to employ remotely in the following states: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, WV.&nbsp;</strong></div><div><br><strong>Who We Are</strong></div><div>At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.</div><div><br><strong>The Team</strong></div><div>Everyone at Christian Care Ministry agrees to our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/">Statement of Faith</a> which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.</div><div><br><strong>The Role</strong></div><div>The Senior Software Solutions Architect (SSA) leads technology solution design efforts within one of Christian Care Ministry’s domain pillars, following the CCM SDLC process. The SSA acts as the bridge between non-IT stakeholders and the software development staff, crafting technology and feature roadmaps, delivering requirement specifications, and working directly with the software delivery team to ensure quality development and release of features. The SSA coordinates with our project managers, executive sponsors, and departmental “business owners” to ensure organizational alignment in terms of timelines, commitments, and status. The development projects are critical, high value initiatives that are part of a larger enterprise IT strategy.</div><div>From a scrum team perspective, the Senior Solutions Architect acts as the “Technical Product Owner” within their value stream. This includes:</div><ul><li>Posing critical discovery questions during the requirements-gathering process to ensure a clear understanding of what CCM is trying to solve</li><li>Performing feasibility-analysis on initiative requirements, understanding what we can implement through modifications to our current architecture and what depends on new architecture being built</li><li>Assembling feature roadmaps, staging for dependencies, and ensuring iterative and incremental delivery to satisfy initiative requirements</li><li>Documenting features with functional design – coordinating with UX Researchers/Designers, Enterprise/Systems Architects, Vendors, Security/Compliance, and Production Operations to capture the intended functional design</li><li>Authoring and leading the grooming of user stories for their scrum team</li><li>Prioritizing at the feature and user story level, ensuring that scrum team deliverables align with overall organizational goals</li><li>Mentoring and leading team members</li></ul><div><strong>The Senior Solutions Architect – Financial Solutions specifically focuses on CCM’s value stream related to:</strong></div><ul><li>Billing (invoicing, payments processing)</li><li>Banking (including KYC/AML, ACH, RTP, FedNow, Account Ownership Verification)</li><li>Pricing (including quoting, coupons, etc)</li><li>Need Sharing (the movement of funds between bank accounts to facilitate payments to healthcare providers).</li></ul><div><strong>&nbsp;In particular, we are seeking an individual with experience in, and excitement for, FinTech integrations</strong>. Some Fintechs you may have worked with include: Stripe, Tabapay, Plaid, Alloy, Socure, Authorize.net, and more.</div><div><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Craft value stream software feature roadmaps, prioritizing stakeholder feature delivery alongside architectural improvements</li><li>Translate requirements into end user / stakeholder-readable Functional Design documents</li><li>Act as technical design liaison with PMO, Client, Vendor Partners, and other technology teams (take the specifications from the customers to the engineers, because you’re a people person)</li><li>Properly scope, design, and size business feature delivery efforts</li><li>Provide direction and guidance on solution architecture to the IT Delivery teams through functional design specifications and feature specifications</li><li>Make technical trade-offs to balance competing concerns (such as usability, scalability, data integrity, performance, etc.)</li><li>Serve as Product Owner for Agile Software Delivery teams</li><li>Participate in Design and Sprint sessions following Scrum methodology</li><li>Manage time effectively, communicating project status accurately to Project Managers</li><li>Design with guidance from the Enterprise/Systems Architects, adhering to architecture principles, modeling and design standards, reference architectures, and design patterns</li><li>Work with the manager of Design and Architecture to design value stream roadmaps to best align with business strategy</li><li>Mentor Software Developers, and User Experience designers in requirements elicitation, functional design, and decomposition</li><li>Demonstrate leadership by taking initiative in team building, influencing, conflict management, and problem-resolution to facilitate success</li><li>Support vendor evaluations - provide recommendations and assessment scoring</li><li>Navigate across the IT organization (networking, security, interfaces, etc.) to identify non-functional solution requirements that would not be clear to the business</li><li>Drive the sourcing of new solutions to help generate improvements to processes</li><li>Perform all job functions consistent with CCM policies and procedures, including those which govern handling PHI and PII</li><li>Contribute to the exercise and expression of the Ministry’s Christian beliefs</li><li>Other duties as assigned</li></ul><div><br><strong>Essential Skills &amp; Abilities</strong></div><ul><li>Direct experience in building and managing complex solutions based on Cloud technologies; including private, public, and/or hybrid cloud solutions</li><li>Expertise in understanding business needs (including drawing out those unstated), and then meeting them with technology</li><li>Ability to functionally design &amp; specify complex solutions, including As-Is and To-Be diagrams (both user and data flow), functional requirement definition via user stories (As a __, I want __ so I can ___), and functional acceptance criteria definition (Given __ when __ then __)</li><li>Working knowledge of business process modeling and collaboration tools (Jira, MS Teams, Confluence)</li><li>Executive presence – the ability to effectively communicate with and influence individuals at the C-Suite level</li><li>Strong experience designing for Full Stack application development teams using a variety of languages</li><li>Working knowledge of web-focused software architecture including Single-Page Applications, RESTful JSON APIs, Databases, Message Queueing and Pub/Sub</li><li>Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)</li><li>Serve as a proven expert of technology with expertise in the design, creation, management, and business use of large enterprise applications</li><li>Jedi-like ability to quickly adapt to different working environments, build relationships, and be able to lead teams efficiently for success</li><li>Ability to work in a fast-paced environment, multi-project environment, meeting commitments and deadlines</li><li>Ability to effectively utilize a User Experience team for user research, interaction design, information architecture, user interface design, and usability evaluation</li><li>Ability to lead assessment of development budgets and schedules</li><li>Ability to maintain fast pace, adequately consider alternatives, make tough calls, foster great teamwork, and HAVE FUN</li></ul><div><br><strong>Core Competencies/Demonstrable Behaviors</strong></div><ul><li>Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>Manages complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems</li><li>Customer focus - Building strong customer relationships and delivering customer-centric solutions.</li><li>Tech savvy - Anticipating and adopting innovations in business-building digital technology applications</li><li>Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li></ul><div><br><strong>Education and/or Experience</strong></div><ul><li>Prior industry experience in designing and building solutions for banking, billing, or payments processing <em>required</em></li><li>Bachelor’s degree with 10+ years experience in software solution design and implementation of complex IT projects OR 15+ years experience in software solution design and implementation of complex IT projects <em>required</em></li><li>7+ years of progressively increasing leadership responsibility in a directly related area during which both professional and management capability have been clearly demonstrated <em>required</em></li><li>Experience with domain-driven software architecture, system integration, software development, and data modeling <em>required</em></li><li>Master’s degree is <em>a plus</em> – either in technology or business (MBA)</li><li>Agile software development experience (certified Product Owner <em>preferred</em>)</li><li>Experience in a healthcare-related field <em>preferred</em></li><li>Experience as a Solution Architect in the health plan industry <em>preferred</em></li></ul><div><br><strong>Incentives &amp; Benefits</strong></div><div>We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.</div><div>For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:</div><ul><li>100% paid Medical for employees/99% for family</li><li>Generous employer Health Savings Account (HSA) contributions</li><li>Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance</li><li>6 weeks of paid parental leave (for both mom and dad)</li><li>Dental - two plans to choose from</li><li>Vision</li><li>Short-term Disability</li><li>Accident, Critical Illness, Hospital Indemnity</li><li>401(k) – up to 4% match on ROTH or Traditional contributions</li><li>Generous paid-time off and 11 paid holidays</li><li>Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo&nbsp;</li><li>Employee Assistance Program including no cost, in-person mental health visits and employee discounts</li><li>Monetary Anniversary Awards Program</li><li>Monetary Birthday Awards</li></ul>

Sr. Software Solutions Architect - Financial Solutions

<div><strong>Position Summary</strong></div><div><br>The Product Owner will spearhead strategic development and operational management of our digital platforms, including a member portal, mobile application, and HubSpot integrations. This role demands a collaborative approach with various teams to ensure the delivery of superior digital solutions that cater to user preferences and drive the company’s objectives.<br><br></div><div><strong><br>What We Offer</strong></div><ul><li>Compensation based on experience.</li><li>Faith and purpose-based career opportunity!</li><li>Fully paid health benefits</li><li>Retirement and Life Insurance</li><li>12 paid holidays PLUS birthday</li><li>Lunch is provided DAILY.</li><li>Professional Development</li><li>Paid Training</li></ul><div><strong><br>Key Responsibilities:</strong></div><ol><li>Integrated Product Strategy: Develop a cohesive vision for the member portal, mobile app, and HubSpot functionalities that aligns with the overall business strategy and customer service excellence.</li><li>Enhanced Stakeholder Engagement: Act as the pivotal link among stakeholders, development teams, and customer service representatives. Collect and prioritize product and service requirements to ensure alignment with business goals and customer satisfaction.</li><li>Comprehensive Backlog Management: Oversee the product backlog, enriching it with user stories that encompass website, app functionalities, and HubSpot integration. Prioritize backlog items to reflect the evolving needs of users and the strategic direction of the business.</li><li>Agile &amp; Continuous Improvement: Lead agile methodologies across teams, ensuring adaptive planning, evolutionary development, speedy delivery, and continuous improvement. Foster an environment of open communication and rapid response to change.</li><li>Unified User Experience Design: Collaborate with UX/UI teams to create seamless and intuitive experiences across the member portal, mobile app, and contact center interactions, ensuring consistency and quality in user engagement.</li><li>Performance &amp; Data Analytics: Monitor and evaluate the performance of digital platforms using key metrics. Utilize data insights to refine product offerings, enhance user satisfaction, and optimize operational efficiency.</li><li>Market Insight &amp; Innovation: Stay ahead of market trends, emerging technologies in the digital and customer service spheres, and competitive landscapes. Leverage insights to identify opportunities for product innovation and differentiation.</li></ol><div><strong><br>Requirements:</strong></div><ul><li>Bachelor’s degree in Business, IT, Computer Science, or a related field.</li><li>Demonstrated experience in digital product management.</li><li>Exceptional communication and leadership abilities, capable of driving team cohesion and inspiring stakeholders.</li><li>Robust analytical skills for data-driven decision-making.</li><li>Familiarity with UX/UI design principles and a commitment to creating user-centered designs.</li><li>Ability to juggle multiple priorities in a dynamic environment.</li></ul><div><br>&nbsp;<strong>Desired Skills:</strong></div><ul><li>Previous experience managing member portals and mobile applications.</li><li>Technical skills in analytics tools, project management software, and customer service technology platforms.</li></ul><div><strong><br>About Christian Healthcare Ministries<br></strong><br></div><div><em>Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.</em></div>

<div><strong>Base Pay Range: $130,000 - $160,000</strong></div><div><br>Our headquarters are located in Central Florida, Melbourne to be specific. While we prefer hiring someone who can work onsite, we are also open to hiring a fully remote candidate who meets all the minimum requirements. We are set up to employ remotely in the following states: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, WV.</div><div><br><strong>Who We Are</strong></div><div>At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.</div><div><br><strong>The Team</strong></div><div>Everyone at Christian Care Ministry agrees to our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/">Statement of Faith</a> which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.</div><div><br><strong>The Role</strong></div><div>The Senior Software Solutions Architect (SSA) leads technology solution design efforts within one of Christian Care Ministry’s domain pillars, following the CCM SDLC process. The SSA acts as the bridge between non-IT stakeholders and the software development staff, crafting technology and feature roadmaps, delivering requirement specifications, and working directly with the software delivery team to ensure quality development and release of features. The SSA coordinates with our project managers, executive sponsors, and departmental “business owners” to ensure organizational alignment in terms of timelines, commitments, and status. The development projects are critical, high value initiatives that are part of a larger enterprise IT strategy.</div><div><br>From a scrum team perspective, the Senior Solutions Architect acts as the “Technical Product Owner” within their value stream. This includes:</div><ul><li>Posing critical discovery questions during the requirements-gathering process to ensure a clear understanding of what CCM is trying to solve</li><li>Performing feasibility-analysis on initiative requirements, understanding what we can implement through modifications to our current architecture and what depends on new architecture being built</li><li>Assembling feature roadmaps, staging for dependencies, and ensuring iterative and incremental delivery to satisfy initiative requirements</li><li>Documenting features with functional design – coordinating with UX Researchers/Designers, Enterprise/Systems Architects, Vendors, Security/Compliance, and Production Operations to capture the intended functional design</li><li>Authoring and leading the grooming of user stories for their scrum team</li><li>Prioritizing at the feature and user story level, ensuring that scrum team deliverables align with overall organizational goals</li><li>Mentoring and leading team members</li></ul><div><br><strong>The Senior Solutions Architect – Financial Solutions specifically focuses on CCM’s value stream related to:</strong></div><ul><li>Billing (invoicing, payments processing)</li><li>Banking (including KYC/AML, ACH, RTP, FedNow, Account Ownership Verification)</li><li>Pricing (including quoting, coupons, etc)</li><li>Need Sharing (the movement of funds between bank accounts to facilitate payments to healthcare providers).</li></ul><div><br><strong>In particular, we are seeking an individual with experience in, and excitement for, FinTech integrations</strong>. Some Fintechs you may have worked with include: Stripe, Tabapay, Plaid, Alloy, Socure, Authorize.net, and more.</div><div><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Craft value stream software feature roadmaps, prioritizing stakeholder feature delivery alongside architectural improvements</li><li>Translate requirements into end user / stakeholder-readable Functional Design documents</li><li>Act as technical design liaison with PMO, Client, Vendor Partners, and other technology teams (take the specifications from the customers to the engineers, because you’re a people person)</li><li>Properly scope, design, and size business feature delivery efforts</li><li>Provide direction and guidance on solution architecture to the IT Delivery teams through functional design specifications and feature specifications</li><li>Make technical trade-offs to balance competing concerns (such as usability, scalability, data integrity, performance, etc.)</li><li>Serve as Product Owner for Agile Software Delivery teams</li><li>Participate in Design and Sprint sessions following Scrum methodology</li><li>Manage time effectively, communicating project status accurately to Project Managers</li><li>Design with guidance from the Enterprise/Systems Architects, adhering to architecture principles, modeling and design standards, reference architectures, and design patterns</li><li>Work with the manager of Design and Architecture to design value stream roadmaps to best align with business strategy</li><li>Mentor Software Developers, and User Experience designers in requirements elicitation, functional design, and decomposition</li><li>Demonstrate leadership by taking initiative in team building, influencing, conflict management, and problem-resolution to facilitate success</li><li>Support vendor evaluations - provide recommendations and assessment scoring</li><li>Navigate across the IT organization (networking, security, interfaces, etc.) to identify non-functional solution requirements that would not be clear to the business</li><li>Drive the sourcing of new solutions to help generate improvements to processes</li><li>Perform all job functions consistent with CCM policies and procedures, including those which govern handling PHI and PII</li><li>Contribute to the exercise and expression of the Ministry’s Christian beliefs</li><li>Other duties as assigned</li></ul><div><br><strong>Essential Skills &amp; Abilities</strong></div><ul><li>Direct experience in building and managing complex solutions based on Cloud technologies; including private, public, and/or hybrid cloud solutions</li><li>Expertise in understanding business needs (including drawing out those unstated), and then meeting them with technology</li><li>Ability to functionally design &amp; specify complex solutions, including As-Is and To-Be diagrams (both user and data flow), functional requirement definition via user stories (As a __, I want __ so I can ___), and functional acceptance criteria definition (Given __ when __ then __)</li><li>Working knowledge of business process modeling and collaboration tools (Jira, MS Teams, Confluence)</li><li>Executive presence – the ability to effectively communicate with and influence individuals at the C-Suite level</li><li>Strong experience designing for Full Stack application development teams using a variety of languages</li><li>Working knowledge of web-focused software architecture including Single-Page Applications, RESTful JSON APIs, Databases, Message Queueing and Pub/Sub</li><li>Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)</li><li>Serve as a proven expert of technology with expertise in the design, creation, management, and business use of large enterprise applications</li><li>Jedi-like ability to quickly adapt to different working environments, build relationships, and be able to lead teams efficiently for success</li><li>Ability to work in a fast-paced environment, multi-project environment, meeting commitments and deadlines</li><li>Ability to effectively utilize a User Experience team for user research, interaction design, information architecture, user interface design, and usability evaluation</li><li>Ability to lead assessment of development budgets and schedules</li><li>Ability to maintain fast pace, adequately consider alternatives, make tough calls, foster great teamwork, and HAVE FUN</li></ul><div><br><strong>Core Competencies/Demonstrable Behaviors</strong></div><ul><li>Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>Manages complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems</li><li>Customer focus - Building strong customer relationships and delivering customer-centric solutions.</li><li>Tech savvy - Anticipating and adopting innovations in business-building digital technology applications</li><li>Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li></ul><div><br><strong>Education and/or Experience</strong></div><ul><li>Prior industry experience in designing and building solutions for banking, billing, or payments processing <em>required</em></li><li>Bachelor’s degree with 10+ years experience in software solution design and implementation of complex IT projects OR 15+ years experience in software solution design and implementation of complex IT projects <em>required</em></li><li>7+ years of progressively increasing leadership responsibility in a directly related area during which both professional and management capability have been clearly demonstrated <em>required</em></li><li>Experience with domain-driven software architecture, system integration, software development, and data modeling <em>required</em></li><li>Master’s degree is <em>a plus</em> – either in technology or business (MBA)</li><li>Agile software development experience (certified Product Owner <em>preferred</em>)</li><li>Experience in a healthcare-related field <em>preferred</em></li><li>Experience as a Solution Architect in the health plan industry <em>preferred</em></li></ul><div><br><strong>Incentives &amp; Benefits</strong></div><div>We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.</div><div>For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:</div><ul><li>100% paid Medical for employees/99% for family</li><li>Generous employer Health Savings Account (HSA) contributions</li><li>Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance</li><li>6 weeks of paid parental leave (for both mom and dad)</li><li>Dental - two plans to choose from</li><li>Vision</li><li>Short-term Disability</li><li>Accident, Critical Illness, Hospital Indemnity</li><li>401(k) – up to 4% match on ROTH or Traditional contributions</li><li>Generous paid-time off and 11 paid holidays</li><li>Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo&nbsp;</li><li>Employee Assistance Program including no cost, in-person mental health visits and employee discounts</li><li>Monetary Anniversary Awards Program</li><li>Monetary Birthday Awards</li></ul>

<div>Salary Range: $75,000 - $80,000</div><div><br><strong>JOB RESPONSIBILITIES:<br></strong>1. Works very closely with agile development teams to create use cases, requirements, and estimations in support of company objectives.<br>2. Involved in documenting release notes and managing the analytics behind the customer’s journey through our products.<br>3. Spends a significant amount of time validating UX mocks and early-stage simulations with clients.<br>4. Works with development teams to ensure solutions meet market expectations.<br>5. Works with other departments and product manager to provide content for sales, user training and documentation tools.<br>6. Ensures client documentation is updated and effective including release notes and roadmaps.<br>7. Launches new products with assistance from the Product Manager.<br>8. Works with clients directly and manages a client feedback tool to ensure voice of the customer is heard and felt in each product.<br>9. Studies and reports on product analytics.<br>10. Resource for onboarding new team members.</div><div><br><strong>EDUCATION: <br></strong>1. Bachelor’s degree or equivalent experience.</div><div><br><strong>EXPERIENCE</strong>:&nbsp;<br>1. 2+ years related experience or existing product knowledge.</div><div><br><strong>COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:<br></strong>1. Ability to prioritize and manage multiple concurrent projects.<br>2. Flexibility to adapt quickly to new requirements, situations, programs, and services.<br>3. Strong customer focus.<br>4. Ability to be a team player.<br>5. Good time management and organizational skills.<br>6. Strong written and oral communication skills.<br>7. Strong problem solving skills.<br>8. Demonstrated respect, collaboration, and pride in ownership.<br>9. Ability to adapt to change.<br>10. Focus on delivering value.<br>&nbsp;</div><div>Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance &amp; AD&amp;D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.<br><br></div><div>Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. &nbsp;</div><div><br><strong>ABOUT US<br></strong>Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.</div><div>&nbsp;</div><div>As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.</div><div>The Product Owner II coordinates product development, release planning, and manages the overall successful delivery of new and existing products.</div><div><br></div><div>Nelnet is a Drug Free and Tobacco Free Workplace.</div>

CHRISTIAN PRODUCT OWNERJOBS