<div>OneHope is committed to effectively utilizing digital resources to support the mission of engaging children and youth around the world with Scripture. The role of the Web Development Administrator is to support the work of the Technology, Product Development, and Digital Marketing teams in the creation, management, customization, and ongoing maintenance of the various websites and applications used in our ministry programs. This includes managing web environment design, deployment, development, analytics/tracking, and maintenance activities to ensure that the implementation of web content and designs are updated, backed up, and fully functional.<br><br></div><div>OneHope is looking for an individual with the experiences and interests needed to help successfully support our work in the area of digital ministry. Desired qualities include a propensity for working in digital environments, experience with web/app development, a strong desire to learn, ability to quickly assess and solve problems to meet evolving ministry needs, and an eagerness to help find effective solutions in this area of digital products and programs for ministry.<br><br></div><div><strong>Essential Duties and Responsibilities:<br></strong><br></div><div><em>Areas of responsibility include, but are not limited to the following:<br></em><br></div><ul><li>Maintains a personal relationship with Jesus Christ&nbsp;</li><li>Maintains a courteous, Christ-like attitude in dealing with people within and outside of OneHope and faithfully upholds OneHope ministry in prayer</li><li>Support and Maintenance of Web/App Development<ul><li>Maintains, updates backs up and troubleshoots digital ministry platforms</li><li>Reviews websites with internal clients, answering technical questions, documenting requested changes, and asking clarifying questions to ensure expectations are met</li><li>Monitors site traffic and performance and recommend changes in a site’s technical architecture to ensure that websites remain responsive and stable</li><li>Maintains related hardware and software, installs upgrades, and resolves system errors as they arise</li><li>Ensures websites are properly integrated with related computer systems and back-end processes</li><li>Documents website and application changes or change procedures</li><li>Sets up and maintains monitoring tools on web servers or websites</li></ul></li><li>Development of New Digital Products/Programs<ul><li>Serves as a technical consultant for project managers to evaluate the feasibility of digital solutions and generate ideas to achieve product/program outcomes</li><li>Assists with quality assurance of contractor work during development and implementation cycles</li><li>Collaborates with the Product Development team to execute and optimize design solutions</li><li>Collaborates with the Digital Marketing Group team to adapt design solutions for better marketing results</li><li>Collaborates with fundraising teams to create event landing pages or assist with the feasibility of certain structures in email or website experiences</li><li>Troubleshoots any web related aspects, products, or pages during the developmental phase</li><li>Assist with and recommend new optimizations or ideas for fundraising landing pages or implementation of fundraising elements on landing pages</li><li>Works with various stakeholders across the ministry to ensure that designs across all digital platforms are consistent with ministry goals</li><li>Assists with recruitment and evaluation of developers/contractors</li><li>Assists with collaboration and communication with developers/contractors</li></ul></li><li>Support for Ministry Growth<ul><li>Develops best practices for assessing and implementing digital strategies</li><li>Develops best practices for working with developers and partners in the area of digital ministry</li><li>Develops a documentation process to guide web/app development and maintenance</li><li>Trains others to publish in WordPress when necessary and provide ongoing support and troubleshooting</li><li>Researches and tests new technologies for use in web operations or other applications</li><li>Empower other departments and team members with the knowledge necessary to accomplish their goals.</li></ul></li><li>Assists with administrative duties as needed, such as planning meetings, processing invoices, and completing reports.</li><li>Ministers to OneHope’s donor partners</li></ul><div><br><strong>Required Qualifications:<br></strong><br></div><ul><li>Strong English verbal and written communication skills</li><li>Ability to communicate and collaborate well within a diverse linguistic and cultural demographic</li><li>Ability to serve internal and external clients and customers with excellence</li><li>Ability to manage multiple deadlines and priorities simultaneously and effectively</li><li>Self-directed and capable of creating processes for efficiency in workflow</li><li>Ability to work in a complex, innovative, and rapidly changing environment</li><li>Excellent analytical and problem-solving skills</li><li>Proficiency in MS Office programs &amp; sharing tools (Dropbox, Google Drive, etc.)</li><li>Experience with front-end website and app development (HTML5, CSS, JavaScript), especially with CMS/CRM platforms</li><li>Familiarity with web services, database management, and internet protocols (TCP/IP, LDAP, FTP, HTTP, HTTPS)</li><li>Knowledge of WordPress form plugins (Gravity Forms, Contact Form 7, Nina Forms)</li><li>Experience with website-related hardware and software (web hosting options, firewalls, intranets, domain name services, servers, version control technologies, etc.)</li><li>Experience implementing tags and third-party scripts for tracking (Google Analytics, Meta pixels, Google Tag Manager, Microsoft clarity etc.)</li><li>Proficiency in understanding and implementing design solutions from user interface prototypes (Sketch, Figma, or Adobe XD) and design handoff documents</li><li>Ability to understand digital trends among children and youth</li><li>Integrity and a commitment to the mission and vision of OneHope</li></ul><div><br><strong>Educational Requirements:<br></strong><br></div><ul><li>Bachelor’s degree in computer science, web development, software engineering, network/information system design, or closely related field of study or equivalent experience</li></ul><div><br><strong>Preferred but not Required:<br></strong><br></div><ul><li>Knowledge of Google Tag Manager and Google Analytics event creation (basic events, custom events, variables)</li><li>Basic knowledge of responsive design principles</li><li>Basic PHP knowledge when it comes to the WordPress infrastructure</li><li>Squarespace, Webflow, and Wix experience</li><li>Understanding of the user journey when it comes to the website</li></ul>

Web Development Administrator

<div><strong>ORGANIZATION SUMMARY</strong></div><div>Edify’s mission is to improve and expand sustainable Christ-centered education globally. Edify is a non-profit organization registered in the U.S. since 2009 and now has operations in 14 countries: Bolivia, Burkina Faso, Dominican Republic, Ecuador, El Salvador, Ethiopia, Ghana, Guatemala, Liberia, Panama, Peru, Rwanda, Sierra Leone, and Uganda. Edify is focused on 3 key resources:</div><div>&nbsp;</div><ul><li><strong>Training </strong>of school leaders and teachers to develop Christ-like character in students, and training school leaders to manage and grow their schools effectively.</li><li><strong>Loan Capital </strong>to expand and improve school facilities.</li><li><strong>Education Technology </strong>to enhance learning outcomes and employability.</li></ul><div>&nbsp;</div><div>&nbsp;</div><div><strong>Position Start Date:</strong>&nbsp; &nbsp;January 15, 2024</div><div><strong>Location:</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Remote (U.S. only)</div><div><strong>Reports To:</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Director of Marketing and Communications</div><div>&nbsp;</div><div>POSITION SUMMARY</div><div>We are looking for a top performing, high functioning Website Administrator and Designer who thrives in a fast-paced, innovative workplace. This position will play a crucial role in maintaining and optimizing Edify’s website and overall user experience. This role requires an analytical mind and a detailed understanding of Search Engine Optimization (SEO), website design, and Pay Per Click (PPC), as well as meticulous attention to detail, outstanding problem-solving skills, and a creative and collaborative mindset.</div><div>&nbsp;</div><div>A successful candidate will have an excellent understanding of content management systems (CMS) and technology infrastructures using CSS, web hosting, Google ads, and Security Audits. Top candidates will be comfortable troubleshooting the website and constantly improving the User Experience (UX) of the website. Reporting to the Director of Marketing and Communications, the Website Manager will work closely with the Marketing and Communications Team and the IT Team.</div><div>&nbsp;</div><div>SPECIFIC RESPONSIBILITIES</div><ul><li>Oversee the technical aspects of our website, ensuring optimal performance and seamless user experience</li><li>Implement effective SEO strategies to enhance website visibility and organic traffic</li><li>Manage and optimize PPC campaigns to drive targeted traffic</li><li>Creating and curating high-quality content that is engaging, informative, and relevant to our target audience.</li><li>Proactively conduct regular security audits in collaboration with our internal auditor to identify, assess, and remediate technical issues and security vulnerabilities, ensuring the integrity and protection of our systems and data.</li><li>Stay abreast of the latest web technologies and trends to ensure our website remains at the forefront of innovation</li><li>Collaborating with stakeholders across the organization to ensure a cohesive brand experience across all digital channels</li><li>Establish workflow for incoming requests and issues as well as prioritize, manage, and clearly communicate on all requests</li><li>Any other related job functions as required</li></ul><div>&nbsp;</div><div>EDUCATION REQUIRED</div><ul><li>Bachelors or Master’s Degree. Preferably in computer science, IT, or systems engineering.</li></ul><div>&nbsp;</div><div>EXPERIENCE DESIRED</div><ul><li>2-5 years of experience working in website design, UX, or IT</li><li>Experienced in effective communication and feedback</li><li>Experienced in website best practices</li><li>Experience in WordPress and Divi</li></ul><div>&nbsp;</div><div>REQUIREMENTS</div><ul><li>In-depth knowledge of SEO principles, website design best practices, and PPC campaign management</li><li>Expertise in CMS platforms and web technologies, including (but not limited to) CSS, web hosting, and Google Ads</li><li>Exceptional problem-solving and analytical skills to identify and resolve website issues</li><li>A meticulous eye for detail and a commitment to quality</li><li>Possesses exceptional communication and collaboration skills, enabling seamless integration with cross-functional teams and fostering productive partnerships with international colleagues.</li><li>Passion to help millions of students in underserved countries to obtain a quality Christ-centered education.</li><li>Efficient and persistent, with extensive experience managing diverse tasks and projects with minimal supervision.</li><li>Must be adaptable and have outstanding attention to detail</li><li>Excellent written, verbal and technology-based communication skills and telephone etiquette.</li><li>Creative problem-solver experienced in giving and receiving feedback.</li><li>Ability to represent the organization with excellence.</li><li>Utmost professionalism when dealing with confidential matters and with people inside and outside the organization.</li><li>Strong MS Office skill set (Outlook, Excel, PowerPoint, Word)</li><li>Proficiency with tools including Adobe suite programs and/or equivalent/relevant software, Google Services and familiarity with advanced smartphones.</li><li>Ability to travel.</li></ul>

Website Administrator & Designer

<div><strong>About us</strong></div><div>CallHub is a leading communications platform. We help political campaigns, nonprofits, advocacy groups, and businesses seamlessly interact with their audiences worldwide.</div><div>Building and maintaining strong relations with your audience is the key to an organization's success. CallHub's comprehensive suite of communication tools helps facilitate this.</div><div><br><strong>About the role</strong></div><div>CallHub is proliferating and seeking a Product Support Engineer to join the Customer Support team. Responsible for delivering unparalleled field support to external CallHub customers. This role will partner with various product, technical support, engineering, and sales teams at CallHub. The ideal candidate is a strong communicator, can process data quickly, and has a sharp attention to detail.</div><div>You’ll be part of our Customer Support team, consulting our clients in troubleshooting, resolving all technical inquiries and bug fixes, and leading clients to utilize our platform optimally. Ultimately you’ll be ensuring the technical health of our client portfolio.<br><br></div><div><strong>What Makes You The Right Fit</strong></div><ul><li>&lt; 3+ years of professional experience in a customer-facing product support role</li><li>Bachelor's degree</li><li>Ability to communicate constructively and candidly</li><li>Curious-minded &amp; natural problem solver</li><li>Flexible to work in the night shift</li><li>Experience with technical support CRM systems ( Zendesk, Jira, etc.)</li><li>Ability to communicate with customers by email and phone</li><li>Investigation and diagnostic skills</li><li>Customer-focused attitude who enjoys working in a fast-paced environment</li><li>Ability to write Self-help articles</li><li>Willingness to work hours as needed to support our customers.</li><li>Experience with web domain, Zapier &amp; Rest APIs would be a great addition</li><li>Understanding of software change management.</li><li>Conceptual knowledge of SaaS</li></ul><div><br><strong>Key Responsibilities</strong></div><ul><li>Provide technical support for the CallHub application, including diagnosing and resolving complex issues and escalating as required.</li><li>Collaborate with customers and internal stakeholders to identify and resolve application-related problems.</li><li>Develop and maintain strong working relationships with key customers, understanding their business processes and requirements to ensure solutions meet their needs.</li><li>Work closely with development teams to ensure applications are deployed, configured, and maintained according to best practices and customer requirements.</li><li>Provide feedback to internal teams on customer issues, product features, and system improvements.</li><li>Develop and maintain technical documentation, including procedures and training materials.</li><li>Mentor and coach junior team members, providing guidance on technical issues and helping them to develop their skills and expertise</li><li>Participate in on-call support rotation, including occasional weekends and evenings.</li><li>Team player and collaborate across the functions to develop personal skills through knowledge sharing and learning from others.</li><li>Adhere to customer-focused strategies to achieve business objectives and maintain high levels of customer satisfaction.</li><li>Meet personal and customer service team targets, including AFRT, resolution time, number of tickets closed, and CSAT.</li><li>You will handle billing tasks, such as invoicing and credits, refunds, and agent count adjustments.</li></ul><div><br><strong>Ideal Approach at CallHub</strong></div><ul><li><strong>Start with Excitement: </strong>Put your full energy into what you are doing<strong>. </strong>It will be like the first sprint of a relay race.</li><li><strong>Drive until success:</strong> We want everyone to feel empowered to go beyond their job description. Be the decision maker until you ensure success for customers.</li><li><strong>Build trust through transparency: </strong>We value authenticity towards our customers and each other. Always do the right things; no exceptions here.</li><li><strong>Keep balance: </strong>To grow successfully, we need a balanced ecosystem of work and personal time ecosystem. So feel free to shout out when you feel exhausted or take off.</li><li><strong>Always learning: </strong>As a company, we take time to learn new things, uncover insights, and ask questions.</li><li><strong>Fun together: </strong>We foster a fun environment for our team members. Please don't hesitate to joke, make people laugh, and do storytelling on the floor.</li></ul>

CHRISTIAN NOCODEJOBS