<div><strong>Who We Are&nbsp;</strong></div><div>Servant Keeper is on a mission to multiply ministry impact.&nbsp;<br><br></div><div>We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people.&nbsp;<br><br></div><div>Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose.&nbsp;<br><br></div><div>Our Core Values aren’t just wall art — they’re how we operate:&nbsp;<br>🙌 Servant Heart – We lead by serving first&nbsp;<br>💪 Grit – We find a way, even when it’s hard&nbsp;<br>🚀 Never Satisfied – We improve relentlessly&nbsp;<br>🤝 Community – We are better together&nbsp;<br>✅ Do What You Say – Integrity is non-negotiable&nbsp;<br><br></div><div><strong>What You’ll Do&nbsp;</strong></div><div>As an Account Executive, you’ll be the tip of the spear in bringing our solutions to churches and nonprofits across the country. You’ll connect with ministry leaders every day — listening, advising, and guiding them toward tools that truly lighten their load and help their communities flourish.&nbsp;<br><br></div><div>You will:&nbsp;<br>- Manage a high-velocity pipeline and consistently hit 80%+ of quota&nbsp;<br>- Lead meaningful sales conversations via phone, video conference, and email&nbsp;<br>- Help ministry leaders uncover pain points and explore our solutions&nbsp;<br>- Keep CRM (Salesforce) data clean, organized, and forecast-ready&nbsp;<br>- Collaborate cross-functionally with marketing, onboarding, and support&nbsp;<br>- Show up with heart, hustle, and humility&nbsp;<br><br></div><div><strong>What You Bring&nbsp;</strong></div><div>- 3–5 years of experience in B2B SaaS sales (low ACV, high volume)&nbsp;<br>- Consistent top-performer with an ownership mindset&nbsp;<br>- Genuine interest in serving faith-based organizations&nbsp;<br>- Clear, confident communicator with strong listening skills&nbsp;<br>- Organized and self-motivated with sharp attention to detail&nbsp;<br>- Proficiency with Salesforce or other CRM systems&nbsp;<br><br></div><div><strong>What You Get&nbsp;</strong></div><div>- A mission-driven role where your work truly matters&nbsp;<br>- Competitive base salary + commission&nbsp;<br>- Unlimited PTO&nbsp;<br>- Medical, dental, and vision insurance&nbsp;<br>- Life and disability insurance&nbsp;<br>- HSA and FSA options&nbsp;<br>- 401(k) with company match&nbsp;<br>- Access to wellness resources&nbsp;<br>- A team that’s purpose-first and people-always</div>

Account Executive

<div><strong>About Subsplash</strong></div><div>Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the millions of real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 290+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.&nbsp;</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm">Glassdoor</a> and see for yourself!</div><div><br><strong>Client Success Team</strong></div><div>The Client Success Team is a key part of the Business Development Group at Subsplash. Their primary focus is on partnering with clients to dream big, develop, and implement strategies that will help them successfully leverage our platform to engage their audience and maximize the impact of their mission. This team is made up of individuals who are high-energy, relationship-based, enthusiastic, creative, part super-sleuth, part sales professional, and part evangelist that have clear goals and incentives linked to team and company success.</div><div><br><strong>About the Role</strong></div><div>As an Account Manager - Client Success Team, you will report to the Manager of the Client Success Team. The CSM's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you!&nbsp;</div><div><br><strong>Your Priorities&nbsp;</strong></div><ul><li>Build relationships with targeted clients via phone and email communication</li><li>Inform clients of exciting new products and features and value of Subsplash platform</li><li>Develop innovative solutions catered to client needs</li><li>Help clients succeed in their utilization and implementation of Subsplash products</li><li>Stay educated and be able to educate clients on industry information</li></ul><div><br><strong>Qualifications</strong></div><ul><li>Sales, Client Success, or Account Manager background (1-2 years of experience)</li><li>Experience with small-tier clients</li><li>College degree</li><li>Demonstrates drive for humility, innovation, and excellence</li><li>Motivation for sales and commitment to team mission</li><li>Strong oral and written communication skills</li><li>Proficient at prospecting and online profiling</li><li>Passionate about influencing, negotiation, and closing</li><li>Knowledgeable and enthusiastic about technology industry</li><li>Exhibit technical savviness. Experience with SaaS platform, apps, analytics, data, or databases preferred</li><li>Customer Relationship Management (CRM) experience (Salesforce preferred)</li><li>Willingness to travel occasionally</li><li>Knowledge and/or experience working in the faith sector is highly preferred</li><li>Knowledge of church staff roles and dynamics is a plus</li></ul><div><br><strong>Compensation</strong></div><div>The base salary for this role is between $50-55k/yr, with an average first year on-target-earnings (OTE) ranging from $68,000 - 82,000/yr.</div><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off (Accrual rate of 15 days for the first year and then 20 vacation days per year beginning on your 1 year anniversary), Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br><em>This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay. Primary position hours are 7:30 am to 4:30 pm Mon-Fri.</em></div><div><br>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice. <strong>Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.</strong></div>

Account Manager - Client Success Team

<div>As an Account Executive focused on new sales, you will be pivotal in driving our mission to empower prospects through risk-free exploration of BoxCast products. Your role will involve building meaningful relationships and delivering exceptional value, ensuring prospects recognize how our solutions can fuel their evolution while contributing to our shared success and increased revenue. Your ability to connect with prospects and understand their needs will be crucial in achieving mutual growth.</div><div><br></div><h3>What You'll Do</h3><ul><li><strong>Sales Pipeline Management:</strong> Responsible for managing and nurturing leads through the sales funnel.</li><li><strong>Product Demonstrations and Consultations:</strong> Conduct tailored product demonstrations that showcase how BoxCast solutions address specific customer needs. Engage in consultative selling to understand client challenges and position our offerings effectively.</li><li><strong>Relationship Building:</strong> Build strong rapport with prospects, serving as their primary point of contact for inquiries and support during the sales process.&nbsp;</li><li><strong>Collaboration with Internal Teams: </strong>Work closely with marketing, customer success, and product teams to ensure alignment on messaging and customer needs. Provide feedback from prospects to help refine product offerings and marketing strategies.</li><li><strong>Negotiation and Closing: </strong>Effectively negotiate terms and pricing with potential clients, addressing objections and facilitating a smooth closing process to secure new contracts.</li><li><strong>Sales Reporting and Analysis: </strong>Maintain accurate records of sales activities, pipeline status, and customer interactions in CRM software. Analyze and provide ‘write-ups’ on sales metrics to identify trends and areas for improvement.</li></ul><div><br></div><h3>Must Haves</h3><ul><li>Previous business development or sales experience (2-3 years).</li><li>Communication Skills: Strong verbal and written communication skills to articulate product value and engage with prospects effectively.</li><li>Sales Acumen: Understanding of sales processes and methodologies.</li><li>Problem-Solving: Ability to analyze client needs and propose tailored solutions.</li><li>Time Management: Prioritization of tasks and effective management of multiple prospects to maximize productivity.</li><li>Technical Proficiency: Familiarity with CRM tools (e.g., HubSpot, Intercom).&nbsp;</li></ul><div><br></div><h3>Nice to Haves</h3><ul><li>Understanding of live streaming or live event production.</li><li>Experience with one of our target markets (churches, high school or college sports, media production).</li></ul><div><br></div><h3>How You'll Display Our Values</h3><ul><li><strong>Integrity</strong>: always act as if the customer is in the room, and care equally about how you sell and what you sell.</li><li><strong>Collaboration</strong>: interact collaboratively with Sales and Marketing team members to execute sales strategy. &nbsp;</li><li><strong>Judgment</strong>: listen closely to the customer and use your best judgment to determine the right solution that fits their needs.</li><li><strong>Achievement</strong>: be passionate about gaining new customers by educating them on BoxCast’s products and services.</li><li><strong>Innovation</strong>: employ creative and out-of-the-box sales tactics to engage new customers.</li></ul><div><br>Based in Cleveland, Ohio, BoxCast serves organizations all over the world. Our founders launched BoxCast back in 2013 with one purpose: to make people part of the experience.</div><div><br></div><div>Since then, we’ve helped thousands of organizations connect with their communities and reach those who can’t attend in person. Our mission is to empower organizations to grow and connect with their communities through our video platform — always evolving and pursuing better ways to amaze our customers. We pride ourselves on our company values of integrity, collaboration, judgment, achievement, and innovation.</div><div><br></div><div>BoxCast is proud to be an Equal Employment Opportunity employer.</div><div>Sponsorship for work authorization for foreign national candidates is not available for this position.</div>

<div><strong>Are you passionate about serving the Catholic Church and driven to succeed in sales? </strong>Join eCatholic’s growing team and help parishes, schools, and ministries simplify their work and amplify their mission.<br><br><strong>Who We Are<br></strong>At <strong>eCatholic</strong>, we’re committed to serving the Church by providing innovative digital solutions that save time, reduce stress, and empower Catholic organizations to focus on what matters most: their mission. We’re one of the fastest-growing Catholic technology companies in the world, and we’re looking for passionate team members to grow with us.<br><br><strong>Your Mission<br></strong>As an <strong>Account Executive</strong>, you’ll play a critical role in helping Catholic organizations thrive. You’ll connect with prospective customers, learn their needs, and introduce them to solutions that simplify their work and amplify their outreach. Your success will directly contribute to eCatholic’s mission of equipping the Church with tools to grow and serve their communities.<br><br></div><div><br>What You'll Bring<br><br></div><div><strong>Key responsibilities for this role:</strong><br><br></div><ul><li><strong>Prospect and hunt for new leads</strong> through outreach, research, and relationship-building</li><li><strong>Connect with new leads</strong> through demos, phone calls, and webinars to present eCatholic’s suite of products</li><li><strong>Manage the sales cycle</strong> from prospecting to closing, ensuring clients feel supported every step of the way</li><li><strong>Listen and tailor solutions </strong>based on each client’s unique needs, challenges, and budgets</li><li><strong>Create WOW moments</strong> by guiding clients through the sales process until a seamless handoff to the onboarding team</li><li><strong>Collaborate with marketing</strong> to ensure alignment and follow up on leads generated through campaigns</li><li><strong>Educate and inspire customers</strong> on how eCatholic’s integrated solutions can save them time, money, and effort</li></ul><div>&nbsp;</div><div><br>What We're Looking For:<br><br></div><div>Below is the list of qualifications we are looking for in the ideal candidate.<br><br><strong>Got to have these:<br></strong><br></div><ul><li>A track record of successful sales experience</li><li>Excellent communication skills: You can connect, inspire, and present with confidence</li><li>A passion for serving the Church: You understand and care about the needs of Catholic organizations</li><li>Sales drive and resilience: You love challenges, embrace rejection as part of the process, and stay focused on results</li><li>Tech-savviness: You’re quick to learn and comfortable with tools that support the sales process</li><li>Self-motivation and organization: You’re proactive, organized, and thrive on achieving goals and deadlines</li></ul><div><br><strong>Big plus if you also have these:<br></strong><br></div><ul><li>Familiarity with the operations of the Catholic Church, such as parishes, dioceses, or schools</li></ul><div><br><strong>Technologies We Use:<br></strong><br></div><ul><li>HubSpot CRM</li></ul><div>&nbsp;</div><div><br>Why Join eCatholic<br><br></div><ul><li><strong>Competitive base salary</strong> plus <strong>unlimited commission opportunities</strong></li><li><strong>Retirement benefits</strong></li><li><strong>100% remote work</strong> with a flexible and dynamic team culture</li><li>Be part of a team with a <strong>faith-driven mission and a strong focus on professional growth</strong></li><li>Join a multi-time <strong>Texas A&amp;M Aggie 100 company</strong>, recognized for rapid growth and innovation</li></ul><div><br></div><div><br>Who Should NOT Apply:<br><br></div><div>If you are looking for a "J-O-B" to punch a clock and collect a check, this opportunity is not for you. If you're not a team player and if you don't like to "bring it" everyday, you won't fit in here.<br><br></div><div><br>Benefits and Location<br><br></div><div>This role is a full-time position with salary (commensurate to the responsibilities of the role and qualifications of the candidate) and includes retirement benefits. Candidate will work remotely.<br><br>eCatholic is a fully-remote company with team members spread out around the country. We are a multi-time member of the Texas A&amp;M Aggie 100, recognizing the 100 fastest-growing, Aggie-owned companies in the world.<br><br></div><div><br>How to Apply<br><br></div><div>To apply, please send the following to JoinOurTeam@eCatholic.com:<br><br></div><ol><li><strong>A 3-5 minute video</strong>telling us:<ol><li>About yourself</li><li>What drives you and makes you tick?</li><li>What sets you apart from other candidates?</li></ol></li><li>Your <strong>resume</strong> and <strong>cover letter</strong></li></ol><div><br><em>Ready to make an impact?</em> Join eCatholic and help empower the Church to fulfill her mission.</div>

Sales Account Executive

<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.</div><div>The Account Manager, Existing Sales (AMES) develops successful relationships with existing customers, managing sales opportunities within the customer base. The Account Manager, Existing Sales identifies customers’ needs using selling techniques and product knowledge to pair them with the appropriate products and services. The Account Manager, Existing Sales executes engagement plans, supports retention efforts, and contributes to the overall growth of our existing customer base.</div><div><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Execute targeted outreach to engage and qualify existing customers, presenting solutions that align with their needs and goals.</li><li>Build and maintain strong customer relationships to drive sales opportunities, upsell/cross-sell offerings, and maximize revenue.</li><li>Manage a designated book of business by addressing customer needs, resolving concerns, and following up on sales opportunities.</li><li>Facilitate complex sales engagements by coordinating with the Enterprise Sales team, ensuring a seamless customer experience.</li><li>Track and report on sales activities, outcomes, and KPIs using CRM tools, consistently meeting or exceeding sales targets.</li><li>Provide insights from customer interactions to support retention campaigns and marketing strategies.</li><li>Stay informed on industry trends and contribute to team strategy sessions to enhance sales performance and customer engagement.</li></ul><div><br></div><div><strong>What We’re Looking For:</strong></div><ul><li>HS diploma with 3-5 years of experience in inside sales, account management, or similar, or an equivalent mix of education and experience. &nbsp;</li><li>A track record of meeting or exceeding sales targets.&nbsp;</li><li>Strong communication and interpersonal skills, with the ability to build relationships and influence decision-makers.</li><li>Ability to employ self-directed work habits, exhibit initiative, drive, self-assurance, and</li><li>professionalism</li><li>Strong analytical, problem solving and decision-making skills related to account management and sales generation/promotion.</li><li>Proficiency in CRM software and sales tools.</li></ul><div><br></div><div><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul><div><br></div><div>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Account Manager, Existing Sales

<div><strong>What SK is All About</strong> <em>Are you the right person for our team?</em><br>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for our churches and nonprofits. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.<br><br>We are growth-minded with a big vision to be actively serving 40,000 ministries by 2033. We aim to be the go-to church management software and payments solution for small &amp; medium-sized churches and nonprofits. Our flagship church management product has tailor-built features that address the most critical needs for these organizations with best in class customer service.<br><br>Our core values are having a servant heart, exercising grit to get more done with less, never being satisfied with the status quo, engaging in our community, and doing what you say you are going to do.<br><br>Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and embody the core values articulated above.<br><br><strong>What This Role is All About</strong> <em>Is this the right seat for you?</em><br>As an Account Executive (AE) at Servant Keeper, you will play a pivotal role in expanding our customer base and promoting our mission-driven solutions. You will engage directly with front-line church and nonprofit leaders, helping them understand how our software can address their unique needs and support their ministry goals. Your work will be instrumental in driving our growth and ensuring the success of the organizations we serve. As an AE at Servant Keeper, culture and compassion are paramount - you will work directly with church &amp; non-profit leaders and staff to identify their needs and share how our solution and partnership will help their ministry to thrive and grow.<br><br><strong>Responsibilities</strong></div><ul><li>Understand customer explicit/implicit needs and requirements, and communicate Servant Keeper’s value</li><li>Accomplish a high volume of outreach through calls and emails daily, weekly, and monthly</li><li>Close sales and achieve weekly, monthly, and quarterly activity levels and quotas</li><li>Continuously build, drive, and grow your pipeline to achieve sales results of assigned revenue quota</li><li>Contribute to timely and accurate revenue forecasts for your assigned territories and accounts through building opportunity pipeline</li><li>Offer sales partner insights to marketing and contribute to campaigns through outreach channels</li></ul><div><br><strong>Requirements</strong></div><ul><li>5+ years of experience selling high volume at a mission-driven company</li><li>Track record of achieving sales results and meeting revenue goals; have the desire to be a top performer</li><li>Heart for discovery, listening to and building relationships with church and nonprofit leaders and administrators to understand their needs</li><li>Excited to clearly and quickly present our value proposition by phone, web-conferencing, and email to a high volume of prospects</li><li>Excellent verbal and written communications skills</li><li>Able to multitask, prioritize, and manage time effectively - organization is key</li><li>Experience with CRM platforms like Salesforce</li></ul><div><br><strong>Benefits</strong></div><ul><li>Mission driven company/team</li><li>Competitive salary and commissions</li><li>Unlimited paid time off</li><li>Competitive medical, dental, and vision insurance</li><li>Short- and long-term disability</li><li>Life insurance</li><li>HSA and FSA options</li><li>Forte SoulCare (mentoring/therapy sessions)</li><li>401(k) plan</li></ul>

<div><em>Candidates local to Phoenix, AZ will be prioritized at this time</em></div><div><br><strong>Position Summary</strong></div><div>We are seeking a strategic and results-driven Director of Customer Success to lead our quota carrying Mid Market and Enterprise Customer Success teams. Reporting to our Chief Customer Officer, you will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value they receive from our products and services. You will also own retention and expansion for all Virtuous customers across all Virtuous products. This role requires a blend of people leadership, strategic thinking, and hands-on execution to drive customer retention, renewals, and revenue growth.&nbsp;</div><div><br><strong>Responsibilities</strong></div><ul><li><strong>Own and optimize customer journey</strong><ul><li>Establish and promote a vision for an exceptional end-to-end customer experience tailored to the unique needs of nonprofits</li><li>Create standardized Success Plans for customers across all Virtuous product lines, ensuring consistency and excellence in service delivery</li><li>Define and oversee key lifecycle processes, including the executive sponsor program to build strategic relationships, executive business Review processes to assess satisfaction and growth opportunities, and renewal and expansion playbooks to drive customer renewals and product usage</li><li>Develop standard presentation materials for lifecycle plays, ensuring all customer-facing teams have the tools they need to effectively communicate value and progress</li><li>Personally manage escalations from your direct reports, and follow a methodical escalation process to Chief Customer Officer and/or customer executive sponsors</li></ul></li><li><strong>Drive customer value</strong><ul><li>Collaborate with Director of Customer Onboarding and Services to optimize time to value</li><li>Understand change management best practices for nonprofits</li><li>Enable CSMs to deeply understand our customers’ objectives and become a trusted right-hand advisor</li><li>Define, drive, and demonstrate the value (ROI) delivered to customers</li><li>Collaborate with Marketing to generate customer facing resources that enable CSM retention and expansion opportunities</li></ul></li><li><strong>Lead cross-functionally to drive customer success</strong><ul><li>Define organization-wide responsibilities for each stage of the customer journey</li><li>Gather feedback from other departments, including Sales, Services, Support, Product, and others, to improve the customer experience</li><li>Collaborate with other Virtuous leaders to refine company-wide definition of ideal customer profile</li><li>Help foster company-wide culture of Customer Success</li></ul></li><li><strong>Maximize CS specific platforms and tools</strong><ul><li>Facilitate the adoption of essential processes in ChurnZero</li><li>Ensure ChurnZero is our company’s single source of truth for customer health</li><li>Create and/or refine dashboards to measure customer success</li><li>Work with CCO and CX Operations Manager to refine ChurnZero ChurnScores periodically over time</li><li>Generate strategies for high-touch teams to leverage ChurnZero and enhance low-touch digital customer journeys</li></ul></li><li><strong>Own key metrics for your team and for Virtuous</strong><ul><li>Gross renewal rate</li><li>Net renewal rate</li><li>Expansion revenue</li><li>Virtuous Payments Growth Rate</li><li>Customer generated stage 2 pipeline for sales</li><li>NPS</li><li>Employee NPS</li><li>Own the financial model for your team, including projections of costs and new hires, and forecasts of renewal and upsell rates</li></ul></li><li><strong>Recruit, mentor, and inspire a world-class team</strong><ul><li>Build a pipeline of great CSM candidates to meet the needs of our quickly growing team.</li><li>Establish an effective interview process</li><li>Establish performance expectations and growth paths for team members and provide regular relevant feedback</li><li>Transition out underperforming team members</li><li>Develop enablement strategies for CSMs</li><li>Cultivate a culture of customer delight by adopting a "best for Virtuous, best for the customer" approach.</li><li>Revise CSM compensation plans annually or as necessary</li><li>Determine the segmentation of the customer base and align the team structure and levels accordingly</li></ul></li></ul><div><br><strong>You Must Have</strong></div><ul><li>6+ years of experience in Customer Success or Account Management roles, with at least 3+ years in a leadership capacity</li><li>Experience overseeing managers</li><li>Proven track record of managing a Customer Success team and driving team performance metrics</li><li>Strong understanding of SaaS business models and experience in a SaaS environment&nbsp;</li><li>Nonprofit knowledge and experience preferred&nbsp;</li><li>Exceptional leadership, communication, and interpersonal skills</li><li>Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions</li><li>Experience implementing and/or managing customer success platforms or CRM systems (e.g., Hubspot, ChurnZero) is a plus</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Director Of Customer Success

<h3>Title: Account Executive</h3><div><strong>Location: </strong>Hybrid/Remote</div><div><strong>Department: </strong>Sales</div><div><strong>Submission Deadline:</strong> Rolling</div><div><br></div><div><strong><br>What SK is All About </strong><em>Are you the right person for our team?&nbsp;<br></em><br></div><div>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for our churches and nonprofits. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.&nbsp;</div><div><br></div><div>We are growth-minded with a big vision to be actively serving 40,000 ministries by 2033. We aim to be the go-to church management software and payments solution for small &amp; medium-sized churches and nonprofits. Our flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.</div><div><br></div><div>Our core values are having a <strong>servant heart</strong>, exercising <strong>grit</strong> to get more done with less, <strong>never being satisfied</strong> with the status quo, engaging in our <strong>community</strong>, and<strong> doing what you say</strong> you are going to do.<br><br></div><div>Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and embody the core values articulated above.&nbsp;<br><br></div><div><br></div><div><strong>What This Role is All About </strong><em>Is this the right seat for you?<br></em><br></div><div>As an Account Executive (AE) at Servant Keeper, you will play a pivotal role in expanding our customer base and promoting our mission-driven solutions. You will engage directly with front-line church and nonprofit leaders, helping them understand how our software can address their unique needs and support their ministry goals. Your work will be instrumental in driving our growth and ensuring the success of the organizations we serve. As an AE at Servant Keeper, culture and compassion are paramount - you will work directly with church &amp; non-profit leaders and staff to identify their needs and share how our solution and partnership will help their ministry to thrive and grow.<br><br></div><div><br></div><div><strong>Responsibilities<br></strong><br></div><ul><li>Understand customer explicit/implicit needs and requirements, and communicate Servant Keeper’s value</li><li>Close sales and achieve weekly, monthly, and quarterly activity levels and quotas</li><li>Continuously build, drive, and grow your pipeline to achieve sales results of 80%+ of assigned revenue quota</li><li>Contribute to timely and accurate revenue forecasts for your assigned territories and accounts</li></ul><div><br></div><div><strong>Requirements<br></strong><br></div><ul><li>3-5 years of experience selling high volume at a mission-driven company</li><li>Track record of achieving sales results and meeting revenue goals; have the desire to be a top performer</li><li>Heart for discovery, listening to and building relationships with church and nonprofit leaders and administrators to understand their needs</li><li>Excited to clearly and quickly present our value proposition by phone, web-conferencing, and email to a high volume of prospects</li><li>Excellent verbal and written communications skills</li><li>Able to multitask, prioritize, and manage time effectively - organization is key</li></ul><div><br></div><div><strong>Benefits<br></strong><br></div><ul><li>Mission driven company/team</li><li>Competitive salary and commissions</li><li>Unlimited paid time off</li><li>Competitive medical, dental, and vision insurance</li><li>Short- and long-term disability</li><li>Life insurance</li><li>HSA and FSA options</li><li>401(k) plan with up to 4% matching</li></ul>

<div><strong>Overview</strong></div><div>Join Salem Author Services, a dynamic division of Salem Media Group, in the role of full-time <strong>Sales</strong> <strong>Account Executive</strong>. We're seeking a proactive individual to guide Christian authors through the journey of independent publishing and brand building. As the leading publisher of independent Christian books, we're dedicated to empowering authors to reach their audience effectively. This is open to being a hybrid position based in Maitland, FL office or remote within the US.<br><br><strong>Compensation</strong></div><div>Annualized compensation: $48,000 - 100,000 base including commission and bonus incentives</div><div><strong><br>Responsibilities</strong></div><div>The ideal candidate:</div><ul><li>Experienced sales professional with 3-5 years in non-retail sales, demonstrating a track record of success.</li><li>Responsible for acquisition, customer experience, growth, and sales with assigned authors, ensuring top-notch service and commitment.</li><li>Exceptional relationship-building skills, adept at nurturing connections over the phone and building brand affinity.</li><li>Passionate about the impact of Christian literature and its ability to inspire and transform lives.</li><li>Familiarity with personal branding in the digital age, including social media, blogging, and networking.</li><li>Knowledge of Salesforce preferred.</li><li>Team player with strong communication skills and a proactive approach to sales.</li></ul><div><strong><br>Qualifications</strong></div><div>Success looks like:</div><ul><li>Exceeding sales goals on a monthly and quarterly basis.</li><li>Actively engaging with tools to support author success.</li><li>Fostering strong relationships within the company and with authors.</li><li>Contributing to a positive work culture focused on client satisfaction and innovation.</li></ul><div><strong><br>Benefits</strong></div><div>Join us in our mission to empower Christian authors and make a meaningful impact in publishing and audience development. Apply now to be part of our dedicated team!<br><br></div><div><em>Salem Author Services provides a casual, friendly atmosphere with competitive salaries and a comprehensive benefits package that includes medical, dental, life insurance, and 401K program.&nbsp;<br></em><br></div><div><em>Salem Media Group is an equal opportunity employer.</em></div><div><strong><br>EEO Statement</strong></div><div>Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place To Work” and as a “Best and Brightest” equal opportunity employer.&nbsp;</div>

<div>&nbsp;</div><h3>Title: Online Giving Account Manager</h3><div><strong>Location: </strong>Hybrid/Remote</div><div><strong>Department: </strong>Sales</div><div><strong>Submission Deadline:</strong> Rolling</div><div><br></div><div><strong><br>What SK is All About </strong><em>Are you the right person for our team?&nbsp;<br></em><br></div><div>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for our churches and nonprofits. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.&nbsp;</div><div><br></div><div>We are growth-minded with an aim to be the go-to church management software and payments solution for small &amp; medium-sized churches and nonprofits. Our flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.</div><div><br></div><div>Our Core Values are having a <strong>servant heart</strong>, exercising <strong>grit</strong> to get more done with less, being&nbsp;<strong>never satisfied</strong> with the status quo, engaging in our&nbsp;<strong>community</strong>, and to<strong> do what you say</strong> you are going to do.<br><br></div><div>Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and you embody the Core Values articulated above.&nbsp;<br><br></div><div><br></div><div><strong>What This Role is All About </strong><em>Is this the right seat for you?</em></div><div><br></div><div>This role will be at the forefront of rolling out an improved online giving experience across our current base of cloud ministry partners. We are looking for talented and competitive Account Managers who thrive in a high-volume short sales cycle environment. You’ll be responsible for upselling our exciting new integrated giving solution to the staff and volunteers that run churches and nonprofits. Your job won’t end there, you’ll also be tasked with ensuring these ministry partners are successfully onboarded and begin using the online giving solution to collect donations each week. This effort is a high priority at the business and the specially formed team you are joining will have a startup vibe to facilitate moving fast. You’ll also have direct access to the leadership team to keep an open line of communication on progress and any blockers to getting your job done.<br><br></div><div>As an Account Manager at Servant Keeper, culture and compassion are paramount - you will work directly with front-line church &amp; non-profit leaders and staff to identify their giving needs and explain how our integrated solution will help their ministry meet their budget as more and more giving shifts online.<br><br></div><div>The compensation package for this position includes payment of a commission when ministry partners you are working with sign up for and use our giving solution. Your activity levels and performance will be tracked on a weekly, monthly, and quarterly basis to drive towards achieving 80% or more of your assigned goals. You will also participate in collaborative and spirited team meetings each week to report on the pipeline of partners you are working with, get advice from your peers and report on trends and blockers you are experiencing.</div><div><br><br></div><div><strong>Requirements</strong></div><ul><li>2+ years of experience in the church/non-profit sector (preferred but not required)</li><li>Track record of achieving results and hitting performance goals</li><li>Servant Heart for listening to and building relationships with ministry leaders</li><li>Ability to quickly and clearly present our product value</li><li>Excellent verbal and written communications skills</li><li>Able to multitask, prioritize, and manage time effectively<br><br></li></ul><div><strong>Comp and Benefits</strong></div><ul><li>Mission driven company and team</li><li>$40-50k base salary plus commission</li><li>Unlimited PTO (paid time-off)</li><li>Competitive medical, dental, and vision insurance</li><li>Short and long-term disability</li><li>Life insurance</li><li>HSA and FSA options</li><li>401K plan</li></ul>

Online Giving Account Manager

<div><strong>Summary:</strong></div><ul><li><strong>Organization:</strong> Customer Experience</li><li><strong>Team:</strong> Customer Acquisition</li><li><strong>Role: </strong>Account Development Specialist</li><li><strong>Type: </strong>Full-time, exempt; at-will</li><li><strong>Location:</strong> Permanently remote</li><li><strong>Base Comp Range:</strong> $55,000 - $65,000 annual</li><li><strong>Perks / Benefits: </strong>$10,000 - $15,000 annual</li><li><strong>Base PTO:</strong> 33 days per year (15 days, plus 10 holidays, plus 8 summer days)</li></ul><div><strong><br>Details:</strong></div><div><strong>If you enjoy...</strong></div><ul><li>asking questions and managing processes</li><li>communicating solutions</li><li>analyzing and organizing data</li><li>speaking to prospective customers on camera</li><li>serving nonprofits, churches, ministries, campaigns, and schools</li><li>and you live in Louisiana, Texas, Florida, Georgia, Tennessee, Ohio, Pennsylvania, or California then keep reading...</li></ul><div><br><strong>What You'll Need to be Successful in this Role</strong></div><ol><li>Strong analytical skills and attention to detail</li><li>Strong verbal and written communication with a focus on professionalism</li><li>Love for collaboration with an openness to change</li><li>Comfortable being on camera</li><li>Skilled leading product demonstrations with prospective customers</li></ol><div><br><strong>What Success Looks Like in this Role</strong></div><ol><li>Create, clean, and manage prospect lists by using intelligence tools like BuiltWith</li><li>Execute outbound business development initiatives</li><li>Manage all sales deal pipelines in HubSpot</li><li>Schedule and lead product demonstrations with potential customers</li><li>Collaborate with Director, Customer Acquisition on sales strategies and processes</li></ol><div><br><strong>How We Measure Success in this Role</strong></div><ul><li>Periodic informal feedback and review of work</li></ul><div><br></div><div><strong>Technical Info</strong></div><ul><li>GitHub</li><li>HubSpot</li><li>Google Drive (Docs, Sheets)</li></ul><div><br></div><div><strong>Organization</strong></div><div>Account Development Specialists contribute to Anedot's growth by working on our Customer Acquisition team, and are led by our Director, Customer Acquisition.<br><br></div><ul><li>Administrative (People: HR, Legal, Compliance)</li><li>Finance (Accounting)</li><li>Customer Experience (Acquisition, Accounts, Support, Success)</li><li>Product (Design, Engineering, Management, Operations)</li></ul><div><br><em>Please note that we’re unable to offer individual feedback during the screening process. Our hiring team simply doesn’t have the bandwidth to offer personalized feedback before the interview stage.</em></div>

Account Development Specialist

<div><strong>About the Role</strong></div><div>The Account Executive Catholic Market 1 possesses an entrepreneurial spirit and loves helping to form new sales and marketing strategies to help grow the Catholic church with world-class technology. You will work closely with the parish sector of the Catholic Church, interacting and building relationships with the executive level leaders of the parishes. You will also often work closely with the Account Executives that represent the Parishes with that Diocese.</div><div>Ranked number <strong>14</strong> by Seattle Business Magazine in the "<strong>Washington’s 100 Best Companies to Work For"</strong> list in the large companies category; and named as one of BuiltIn Seattle’s "<strong>Best Places to Work"</strong></div><div><br><strong>Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Flexible / remote working program</li><li>12 paid company holidays</li><li>15/20/25 days PTO, increases with tenure and seniority</li><li>Paid parental and adoption leave</li><li><strong>Salary Range: $65k - $85k, OTE Variable: $65k - $85k = Total OTE Range: $130k - $170k, </strong>depending on location</li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong>The following states are approved as remote work locations for this position: MD, NC, OH, PA, TN. All other states are not in consideration for this role at this time.</strong></div><div><br><strong>What You'll Do</strong></div><ul><li>Identify and develop a pipeline of prospective parish customers with an average weekly attendance of 500 people and below through research, cold-calling, internet and professional networking.&nbsp;</li><li>You own the sales process, which may include a geographical or national sales focus.</li><li>Collaborate and partner with internal Pushpay teams including Sales, Sales Development, Marketing, Implementation and other partner affiliates to execute company initiatives.&nbsp;</li><li>You will be required to work within a budget for travel and entertainment (dinners, activities, etc.). Track record of over-achieving against sales quota.</li><li>You will regularly be required to search out and start new endeavors, bringing structure where there is ambiguity.&nbsp;</li><li>You will be expected to have the ability to connect with all types of people.&nbsp; Executive-level leaders to new hires.</li><li>Manage the entire sales process from prospect to close. This includes product demonstration, negotiating and closing contracts.&nbsp;</li><li>You are expected to achieve and maintain a high level of activity and prospect daily and experience making 50+ calls per day and send 50+ follow up emails.</li><li>You will be held accountable to closing new business while cultivating relationships to be used to expand into additional accounts.&nbsp;</li><li>Be a continuous learner of the competitive landscape (strengths, weaknesses, benefits) and determine how to position Pushpay to win. &nbsp;</li><li>Ability to travel to prospects as needed with up to 60% of your time spent traveling.&nbsp;</li><li>Speaking on the phone and in person.</li><li>Prolonged periods of sitting at a desk and working on a computer.</li></ul><div><br><strong>What You'll Bring</strong></div><ul><li>2+ years of technology sales experience or church growth experience.&nbsp;</li><li>Deep understanding of the Catholic church and how they make purchase decisions. &nbsp;</li><li>More than 1 year of working with and closing business with parish leaders.</li><li>Strong business &amp; financial acumen.</li><li>Strong executive engagement skills.</li><li>An in depth understanding of the Catholic market.</li><li>Results driven.</li><li>Strong interpersonal communication skills.</li><li>Sense of urgency and a bias towards action.</li><li>Communicate effectively on Pushpay mission.</li><li>Ability to prioritize.</li><li>Positive attitude.</li><li>Telephone skills.</li><li>Ability to adapt to a fast paced environment.&nbsp;</li><li>High level of emotional intelligence.</li><li>Strong time management skills.</li><li>Open to feedback and personal development.</li><li>Practice customer first strategy.&nbsp;</li></ul><div><br>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.</div><div><br>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a href="mailto:peopleteam@pushpay.com">peopleteam@pushpay.com</a>.</div><div><br><strong>About </strong><a href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf"><strong>Pushpay</strong></a></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</div>

Account Executive - Catholic Market

<div><strong>Join Tithe.ly, </strong><strong><em>We’re on a Mission&nbsp;</em></strong></div><div><strong>We’re a fully remote tech company that puts the Church first</strong>, serving over 37,000 churches around the world. We’re on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God. And we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.<br><br></div><div><strong>Partnerships, Sales &amp; Account Manager</strong></div><div>The Partnership Manager is responsible for developing and maintaining strong partnerships with external organizations, denominations, and networks. This position aims to drive sales, nurture growth, and foster long-term partnership relations.</div><div><br><strong>Primary Responsibilities of the Role</strong></div><div><strong>Partner Relationship Management:</strong></div><ul><li>Identify, establish, and manage partnerships with potential clients, affiliates, or businesses.</li><li>Maintain regular communication with partners to understand their needs and goals.</li><li>Collaborate with partners to develop joint marketing and sales strategies.</li></ul><div><strong>Sales and Revenue Generation:</strong></div><ul><li>Develop and implement sales plans to meet or exceed revenue targets.</li><li>Identify upsell and cross-sell opportunities within partner relationships.</li><li>Track and report on sales performance, revenue growth, and partner contributions.</li></ul><div><strong>Account Management:</strong></div><ul><li>Act as the main point of contact for partners, addressing inquiries and resolving issues promptly.</li><li>Ensure partners receive excellent customer service and support.</li><li>Maintain accurate records of partner interactions and transactions.</li></ul><div><strong>Strategic Planning:</strong></div><ul><li>Work with partners to align their goals and objectives with the company's strategic plans.</li><li>Develop and execute strategies to expand partner networks and increase market reach.</li><li>Analyze market trends and competitor activities to identify growth opportunities.</li></ul><div><strong>Collaboration and Communication:</strong></div><ul><li>Collaborate with cross-functional teams, including marketing, product development, and customer support in the interest of partnership growth and care.</li><li>Provide partners with the necessary tools, resources, and information to promote products or services effectively.</li><li>Prepare and deliver presentations to partners and internal stakeholders.</li></ul><div><strong>Contract Negotiation and Compliance:</strong></div><ul><li>Negotiate partnership agreements, contracts, and service-level agreements.</li><li>Ensure partners comply with contractual obligations and maintain a high level of satisfaction.</li></ul><div><strong>Performance Analysis:</strong></div><ul><li>Monitor and evaluate the effectiveness of partnership programs.</li><li>Analyze key performance metrics and use data-driven insights to optimize strategies.</li></ul><div><br><strong>As a Top Candidate</strong></div><ul><li>You demonstrate <strong>Interpersonal Savvy,</strong> relating comfortably to people across levels, functions, cultures, and geography, acting with diplomacy and tact, and building rapport in an open, friendly, and accepting way.&nbsp;</li><li>Consistently <strong>Drives Results</strong> with a strong bottom-line orientation and track record of exceeding goals successfully.</li><li>You identify and seize new opportunities with an <strong>action-oriented </strong>approach to work and life.&nbsp;</li><li>Leverage comprehensive <strong>Business Insights</strong> to establish key drivers and understand how strategies and tactics manifest in the market, providing guidance for decision-making and actions.</li><li><strong>Collaborate</strong> by working cooperatively with others across the organization to achieve shared objectives for both the company and the customer.&nbsp;</li></ul><div><br></div><div><strong>Technical Qualifications</strong></div><ul><li>Bachelor's degree in Business, Marketing, Sales, or a related field (Master's degree a plus).</li><li>Proven experience, 5+ years, in partnership management, sales, or account management within a SaaS company is a must.&nbsp;</li><li>Strong negotiation and communication skills.</li><li>Proficiency in Hubspot.</li></ul><div><br></div><div><strong>Office Requirements</strong></div><ul><li>Willingness to travel occasionally as required.&nbsp;</li><li>A stable work environment with a designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full-time in the US. Sponsorships are not available at this time.</li></ul><div><br></div><div><strong>Benefits</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithe.ly is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.</div>

Partnership Manager (Remote)

<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.<br><br></div><div>The Customer Success Manager or as we like to call it at ACST, the Ministry Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the products and services they receive and to improve upon areas of dissatisfaction.<br><br></div><div>As a Ministry Success Manager, you'll oversee strategic, proactive account management and customer operations and help develop practices to ensure ACS Technologies' (ACST) ability to serve our customers at scale. You will be part of a team of professionals striving to drive customer success, increase the use of our solutions, help customers find value in their subscriptions, and ensure customer retention.<br><br></div><div>This position requires a driven and talented professional with strong proactive outreach capabilities, a collaborative work ethic, a self-starter with solid problem-solving skills, and a positive and professional demeanor.<br><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Understand unique needs and coordinate customer care for the Catholic Archdioceses, Dioceses, and Parishes in your Book of Business.</li><li>Proactive phone outreach to existing customers in your account list (Book of Business).&nbsp;</li><li>Identify cross and upsell opportunities for the sales team while maintaining the trusted advisor relationship with customers.</li><li>Document sales leads and opportunities to engage sales process for demos or purchase of add on products.&nbsp;</li><li>Perform Account Management responsibilities for a large number of accounts in your BoB.</li><li>Proactively works to help customers realize increasing value in the solutions they use, and to continually use them deeper, smarter, and more effectively.&nbsp;</li><li>Relentlessly improves client retention for ACST through the development and growth of personal, business, and ministry relationships with customers.</li><li>Provides a world-class customer experience and helps drive ongoing engagement strategies and dependencies on our product and services.&nbsp;</li><li>Serves as the voice of the customer internally, promoting continual improvement.</li><li>Drives customer satisfaction to support renewals.&nbsp;</li><li>Reports and improves key Ministry Success team metrics, company-wide.</li><li>Coordinates with internal stakeholders in supporting customer needs.</li><li>Helps cultivate customers as references and case studies and partners with other teams to continually improve their customer experience.</li><li>Recommends Ministry Success strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.</li><li>May be scheduled to serve in support of after-hours phone support rotation as required. This involves being on-call for customer support calls after hours and over weekends.</li></ul><div><br><strong>What We’re Looking For:</strong></div><ul><li>An understanding of metrics: know what drives your customer's ministry decisions and how it affects ACST partnership.</li><li>Must possess a deep understanding of the Customer Success process, and proactive customer management skills.</li><li>Must have experience working within or with Catholic church</li><li>Must possess a deep understanding of the Catholic faith, beliefs, terminology and unique aspects of their financial processes, tracking of sacrements, and other key processes.&nbsp;</li><li>Experience using Totango or similar Customer Success platforms.</li><li>Experience using Salesforce or similar Customer Relationship Management platform.</li><li>Experience working in a Software as a Service (SaaS) environment.</li><li>Experience working in ACST’s solutions is a strong plus.&nbsp;</li><li>Strong preference for candidates with Ministry Platform and Realm experience (either as end user, administrator or trainer/implementation consultant).</li><li>Experience assisting large complex customers deploying SaaS solutions.&nbsp;</li><li>Should possess a solid process-building mindset.</li><li>Ability to multi-task and balance competing priorities in daily work.</li><li>Project management experience, using tools and communications to manage large projects.</li><li>A passion for delivering customer satisfaction.</li><li>Excellent analytical, critical thinking, and problem-solving skills.</li><li>Proficiency in written and verbal English.</li></ul><div><br><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul><div><br>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

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