<h3><strong>Join Tithe.ly, </strong><strong><em>We’re on a Mission&nbsp;</em></strong></h3><div><br></div><div><strong>We’re a tech company that puts the Church first</strong>, serving over 37,000 churches around the world.. We’re on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God. And we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.</div><div><br></div><h3><strong>Account Executive</strong></h3><div><br></div><div>As an <strong>Account Executive, </strong>you will support and oversee new client acquisition. This role will actively and consistently support all efforts to simplify and enhance the customer experience.&nbsp; You will be responsible for managing a potential customer list and proactively reaching out to engage new customers while continuously hunting and closing new business. This responsibility will entail working with churches, scheduling live demos, demonstrating Tithely solution(s) for churches, following up on sales opportunities and closing deals.&nbsp;</div><div><br><strong>Primary Responsibilities of the Role<br></strong><br></div><ul><li>Create detailed business plans to facilitate the attainment of goals and quotas</li><li>Manage the entire sales cycle from finding a client to securing a deal</li><li>Unearth new sales opportunities through networking and turn them into long term partnerships</li><li>Present products to prospective clients<br><br></li></ul><div><strong>Competencies&nbsp;<br></strong><br></div><div>A Successful Candidate Will:</div><ul><li><strong>Communicate Effectively </strong>- attentively listens to others and adjusts to fit the audience and the message</li><li><strong>Build Networks </strong>- effectively build formal and informal relationship networks inside and outside the organization</li><li><strong>Drive Results</strong> - Persists in accomplishing objectives despite obstacles and setbacks</li><li>Have <strong>Situational Adaptability</strong> - understands that different situations may call for different approaches</li><li>Be a <strong>Nimble Learner</strong> - extracts lessons learned from failures and mistakes</li></ul><div><br></div><div><strong>Technical Qualifications&nbsp;</strong></div><div><br>Required:</div><ul><li>Proven experience in sales or a customer service role that involves persuasion and relationship building</li><li>Excellent communication/presentation skills and ability to build relationships</li><li>Organizational and time-management skills</li><li>Possesses a strong business acumen</li><li>Enthusiastic and passionate, particularly about church technology</li><li>Bachelor's Degree or relevant experience<br><br></li></ul><div>Preferred:</div><ul><li>Knowledge of the CHMS and Online Giving market</li><li>Familiar with the Tithe.ly menu of products</li></ul><div><br>Office Requirements:&nbsp;</div><ul><li>Based in the <strong>Franklin, TN</strong> or<strong> Raleigh, NC</strong> area and legally able to work full-time in the US. Sponsorships are not available at this time.</li><li>Monday, Tuesday, Thursday in office required, and Wednesday and Friday strongly preferred.</li><li>Travel may be required 1-2 times per year.</li></ul><div><br><br></div><h3><strong>Benefits</strong></h3><div><br></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong><em>On Target Earnings: $90,000/year</em></strong></div><div><br></div>

Account Executive

<h3>Title: Account Executive</h3><div><strong>Location: </strong>Hybrid/Remote</div><div><strong>Department: </strong>Sales</div><div><strong>Submission Deadline:</strong> Rolling</div><div><br></div><div><strong><br>What SK is All About </strong><em>Are you the right person for our team?&nbsp;<br></em><br></div><div>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for our churches and nonprofits. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.&nbsp;</div><div><br></div><div>We are growth-minded with a big vision to be actively serving 40,000 ministries by 2033. We aim to be the go-to church management software and payments solution for small &amp; medium-sized churches and nonprofits. Our flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.</div><div><br></div><div>Our core values are having a <strong>servant heart</strong>, exercising <strong>grit</strong> to get more done with less, <strong>never being satisfied</strong> with the status quo, engaging in our <strong>community</strong>, and<strong> doing what you say</strong> you are going to do.<br><br></div><div>Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and embody the core values articulated above.&nbsp;<br><br></div><div><br></div><div><strong>What This Role is All About </strong><em>Is this the right seat for you?<br></em><br></div><div>As an Account Executive (AE) at Servant Keeper, you will play a pivotal role in expanding our customer base and promoting our mission-driven solutions. You will engage directly with front-line church and nonprofit leaders, helping them understand how our software can address their unique needs and support their ministry goals. Your work will be instrumental in driving our growth and ensuring the success of the organizations we serve. As an AE at Servant Keeper, culture and compassion are paramount - you will work directly with church &amp; non-profit leaders and staff to identify their needs and share how our solution and partnership will help their ministry to thrive and grow.<br><br></div><div><br></div><div><strong>Responsibilities<br></strong><br></div><ul><li>Understand customer explicit/implicit needs and requirements, and communicate Servant Keeper’s value</li><li>Close sales and achieve weekly, monthly, and quarterly activity levels and quotas</li><li>Continuously build, drive, and grow your pipeline to achieve sales results of 80%+ of assigned revenue quota</li><li>Contribute to timely and accurate revenue forecasts for your assigned territories and accounts</li></ul><div><br></div><div><strong>Requirements<br></strong><br></div><ul><li>3-5 years of experience selling high volume at a mission-driven company</li><li>Track record of achieving sales results and meeting revenue goals; have the desire to be a top performer</li><li>Heart for discovery, listening to and building relationships with church and nonprofit leaders and administrators to understand their needs</li><li>Excited to clearly and quickly present our value proposition by phone, web-conferencing, and email to a high volume of prospects</li><li>Excellent verbal and written communications skills</li><li>Able to multitask, prioritize, and manage time effectively - organization is key</li></ul><div><br></div><div><strong>Benefits<br></strong><br></div><ul><li>Mission driven company/team</li><li>Competitive salary and commissions</li><li>Unlimited paid time off</li><li>Competitive medical, dental, and vision insurance</li><li>Short- and long-term disability</li><li>Life insurance</li><li>HSA and FSA options</li><li>401(k) plan with up to 4% matching</li></ul>

<div><strong>Overview</strong></div><div>Join Salem Author Services, a dynamic division of Salem Media Group, in the role of full-time <strong>Sales</strong> <strong>Account Executive</strong>. We're seeking a proactive individual to guide Christian authors through the journey of independent publishing and brand building. As the leading publisher of independent Christian books, we're dedicated to empowering authors to reach their audience effectively. This is open to being a hybrid position based in Maitland, FL office or remote within the US.<br><br><strong>Compensation</strong></div><div>Annualized compensation: $48,000 - 100,000 base including commission and bonus incentives</div><div><strong><br>Responsibilities</strong></div><div>The ideal candidate:</div><ul><li>Experienced sales professional with 3-5 years in non-retail sales, demonstrating a track record of success.</li><li>Responsible for acquisition, customer experience, growth, and sales with assigned authors, ensuring top-notch service and commitment.</li><li>Exceptional relationship-building skills, adept at nurturing connections over the phone and building brand affinity.</li><li>Passionate about the impact of Christian literature and its ability to inspire and transform lives.</li><li>Familiarity with personal branding in the digital age, including social media, blogging, and networking.</li><li>Knowledge of Salesforce preferred.</li><li>Team player with strong communication skills and a proactive approach to sales.</li></ul><div><strong><br>Qualifications</strong></div><div>Success looks like:</div><ul><li>Exceeding sales goals on a monthly and quarterly basis.</li><li>Actively engaging with tools to support author success.</li><li>Fostering strong relationships within the company and with authors.</li><li>Contributing to a positive work culture focused on client satisfaction and innovation.</li></ul><div><strong><br>Benefits</strong></div><div>Join us in our mission to empower Christian authors and make a meaningful impact in publishing and audience development. Apply now to be part of our dedicated team!<br><br></div><div><em>Salem Author Services provides a casual, friendly atmosphere with competitive salaries and a comprehensive benefits package that includes medical, dental, life insurance, and 401K program.&nbsp;<br></em><br></div><div><em>Salem Media Group is an equal opportunity employer.</em></div><div><strong><br>EEO Statement</strong></div><div>Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place To Work” and as a “Best and Brightest” equal opportunity employer.&nbsp;</div>

Sales Account Executive

<div>&nbsp;</div><h3>Title: Online Giving Account Manager</h3><div><strong>Location: </strong>Hybrid/Remote</div><div><strong>Department: </strong>Sales</div><div><strong>Submission Deadline:</strong> Rolling</div><div><br></div><div><strong><br>What SK is All About </strong><em>Are you the right person for our team?&nbsp;<br></em><br></div><div>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for our churches and nonprofits. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.&nbsp;</div><div><br></div><div>We are growth-minded with an aim to be the go-to church management software and payments solution for small &amp; medium-sized churches and nonprofits. Our flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.</div><div><br></div><div>Our Core Values are having a <strong>servant heart</strong>, exercising <strong>grit</strong> to get more done with less, being&nbsp;<strong>never satisfied</strong> with the status quo, engaging in our&nbsp;<strong>community</strong>, and to<strong> do what you say</strong> you are going to do.<br><br></div><div>Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and you embody the Core Values articulated above.&nbsp;<br><br></div><div><br></div><div><strong>What This Role is All About </strong><em>Is this the right seat for you?</em></div><div><br></div><div>This role will be at the forefront of rolling out an improved online giving experience across our current base of cloud ministry partners. We are looking for talented and competitive Account Managers who thrive in a high-volume short sales cycle environment. You’ll be responsible for upselling our exciting new integrated giving solution to the staff and volunteers that run churches and nonprofits. Your job won’t end there, you’ll also be tasked with ensuring these ministry partners are successfully onboarded and begin using the online giving solution to collect donations each week. This effort is a high priority at the business and the specially formed team you are joining will have a startup vibe to facilitate moving fast. You’ll also have direct access to the leadership team to keep an open line of communication on progress and any blockers to getting your job done.<br><br></div><div>As an Account Manager at Servant Keeper, culture and compassion are paramount - you will work directly with front-line church &amp; non-profit leaders and staff to identify their giving needs and explain how our integrated solution will help their ministry meet their budget as more and more giving shifts online.<br><br></div><div>The compensation package for this position includes payment of a commission when ministry partners you are working with sign up for and use our giving solution. Your activity levels and performance will be tracked on a weekly, monthly, and quarterly basis to drive towards achieving 80% or more of your assigned goals. You will also participate in collaborative and spirited team meetings each week to report on the pipeline of partners you are working with, get advice from your peers and report on trends and blockers you are experiencing.</div><div><br><br></div><div><strong>Requirements</strong></div><ul><li>2+ years of experience in the church/non-profit sector (preferred but not required)</li><li>Track record of achieving results and hitting performance goals</li><li>Servant Heart for listening to and building relationships with ministry leaders</li><li>Ability to quickly and clearly present our product value</li><li>Excellent verbal and written communications skills</li><li>Able to multitask, prioritize, and manage time effectively<br><br></li></ul><div><strong>Comp and Benefits</strong></div><ul><li>Mission driven company and team</li><li>$40-50k base salary plus commission</li><li>Unlimited PTO (paid time-off)</li><li>Competitive medical, dental, and vision insurance</li><li>Short and long-term disability</li><li>Life insurance</li><li>HSA and FSA options</li><li>401K plan</li></ul>

Online Giving Account Manager

<div><strong>Summary:</strong></div><ul><li><strong>Organization:</strong> Customer Experience</li><li><strong>Team:</strong> Customer Acquisition</li><li><strong>Role: </strong>Account Development Specialist</li><li><strong>Type: </strong>Full-time, exempt; at-will</li><li><strong>Location:</strong> Permanently remote</li><li><strong>Base Comp Range:</strong> $55,000 - $65,000 annual</li><li><strong>Perks / Benefits: </strong>$10,000 - $15,000 annual</li><li><strong>Base PTO:</strong> 33 days per year (15 days, plus 10 holidays, plus 8 summer days)</li></ul><div><strong><br>Details:</strong></div><div><strong>If you enjoy...</strong></div><ul><li>asking questions and managing processes</li><li>communicating solutions</li><li>analyzing and organizing data</li><li>speaking to prospective customers on camera</li><li>serving nonprofits, churches, ministries, campaigns, and schools</li><li>and you live in Louisiana, Texas, Florida, Georgia, Tennessee, Ohio, Pennsylvania, or California then keep reading...</li></ul><div><br><strong>What You'll Need to be Successful in this Role</strong></div><ol><li>Strong analytical skills and attention to detail</li><li>Strong verbal and written communication with a focus on professionalism</li><li>Love for collaboration with an openness to change</li><li>Comfortable being on camera</li><li>Skilled leading product demonstrations with prospective customers</li></ol><div><br><strong>What Success Looks Like in this Role</strong></div><ol><li>Create, clean, and manage prospect lists by using intelligence tools like BuiltWith</li><li>Execute outbound business development initiatives</li><li>Manage all sales deal pipelines in HubSpot</li><li>Schedule and lead product demonstrations with potential customers</li><li>Collaborate with Director, Customer Acquisition on sales strategies and processes</li></ol><div><br><strong>How We Measure Success in this Role</strong></div><ul><li>Periodic informal feedback and review of work</li></ul><div><br></div><div><strong>Technical Info</strong></div><ul><li>GitHub</li><li>HubSpot</li><li>Google Drive (Docs, Sheets)</li></ul><div><br></div><div><strong>Organization</strong></div><div>Account Development Specialists contribute to Anedot's growth by working on our Customer Acquisition team, and are led by our Director, Customer Acquisition.<br><br></div><ul><li>Administrative (People: HR, Legal, Compliance)</li><li>Finance (Accounting)</li><li>Customer Experience (Acquisition, Accounts, Support, Success)</li><li>Product (Design, Engineering, Management, Operations)</li></ul><div><br><em>Please note that we’re unable to offer individual feedback during the screening process. Our hiring team simply doesn’t have the bandwidth to offer personalized feedback before the interview stage.</em></div>

Account Development Specialist

<div><strong>About the Role</strong></div><div>The Account Executive Catholic Market 1 possesses an entrepreneurial spirit and loves helping to form new sales and marketing strategies to help grow the Catholic church with world-class technology. You will work closely with the parish sector of the Catholic Church, interacting and building relationships with the executive level leaders of the parishes. You will also often work closely with the Account Executives that represent the Parishes with that Diocese.</div><div>Ranked number <strong>14</strong> by Seattle Business Magazine in the "<strong>Washington’s 100 Best Companies to Work For"</strong> list in the large companies category; and named as one of BuiltIn Seattle’s "<strong>Best Places to Work"</strong></div><div><br><strong>Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Flexible / remote working program</li><li>12 paid company holidays</li><li>15/20/25 days PTO, increases with tenure and seniority</li><li>Paid parental and adoption leave</li><li><strong>Salary Range: $65k - $85k, OTE Variable: $65k - $85k = Total OTE Range: $130k - $170k, </strong>depending on location</li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong>The following states are approved as remote work locations for this position: MD, NC, OH, PA, TN. All other states are not in consideration for this role at this time.</strong></div><div><br><strong>What You'll Do</strong></div><ul><li>Identify and develop a pipeline of prospective parish customers with an average weekly attendance of 500 people and below through research, cold-calling, internet and professional networking.&nbsp;</li><li>You own the sales process, which may include a geographical or national sales focus.</li><li>Collaborate and partner with internal Pushpay teams including Sales, Sales Development, Marketing, Implementation and other partner affiliates to execute company initiatives.&nbsp;</li><li>You will be required to work within a budget for travel and entertainment (dinners, activities, etc.). Track record of over-achieving against sales quota.</li><li>You will regularly be required to search out and start new endeavors, bringing structure where there is ambiguity.&nbsp;</li><li>You will be expected to have the ability to connect with all types of people.&nbsp; Executive-level leaders to new hires.</li><li>Manage the entire sales process from prospect to close. This includes product demonstration, negotiating and closing contracts.&nbsp;</li><li>You are expected to achieve and maintain a high level of activity and prospect daily and experience making 50+ calls per day and send 50+ follow up emails.</li><li>You will be held accountable to closing new business while cultivating relationships to be used to expand into additional accounts.&nbsp;</li><li>Be a continuous learner of the competitive landscape (strengths, weaknesses, benefits) and determine how to position Pushpay to win. &nbsp;</li><li>Ability to travel to prospects as needed with up to 60% of your time spent traveling.&nbsp;</li><li>Speaking on the phone and in person.</li><li>Prolonged periods of sitting at a desk and working on a computer.</li></ul><div><br><strong>What You'll Bring</strong></div><ul><li>2+ years of technology sales experience or church growth experience.&nbsp;</li><li>Deep understanding of the Catholic church and how they make purchase decisions. &nbsp;</li><li>More than 1 year of working with and closing business with parish leaders.</li><li>Strong business &amp; financial acumen.</li><li>Strong executive engagement skills.</li><li>An in depth understanding of the Catholic market.</li><li>Results driven.</li><li>Strong interpersonal communication skills.</li><li>Sense of urgency and a bias towards action.</li><li>Communicate effectively on Pushpay mission.</li><li>Ability to prioritize.</li><li>Positive attitude.</li><li>Telephone skills.</li><li>Ability to adapt to a fast paced environment.&nbsp;</li><li>High level of emotional intelligence.</li><li>Strong time management skills.</li><li>Open to feedback and personal development.</li><li>Practice customer first strategy.&nbsp;</li></ul><div><br>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.</div><div><br>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a href="mailto:peopleteam@pushpay.com">peopleteam@pushpay.com</a>.</div><div><br><strong>About </strong><a href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf"><strong>Pushpay</strong></a></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</div>

Account Executive - Catholic Market

<div><strong>Join Tithe.ly, </strong><strong><em>We’re on a Mission&nbsp;</em></strong></div><div><strong>We’re a fully remote tech company that puts the Church first</strong>, serving over 37,000 churches around the world. We’re on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God. And we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.<br><br></div><div><strong>Partnerships, Sales &amp; Account Manager</strong></div><div>The Partnership Manager is responsible for developing and maintaining strong partnerships with external organizations, denominations, and networks. This position aims to drive sales, nurture growth, and foster long-term partnership relations.</div><div><br><strong>Primary Responsibilities of the Role</strong></div><div><strong>Partner Relationship Management:</strong></div><ul><li>Identify, establish, and manage partnerships with potential clients, affiliates, or businesses.</li><li>Maintain regular communication with partners to understand their needs and goals.</li><li>Collaborate with partners to develop joint marketing and sales strategies.</li></ul><div><strong>Sales and Revenue Generation:</strong></div><ul><li>Develop and implement sales plans to meet or exceed revenue targets.</li><li>Identify upsell and cross-sell opportunities within partner relationships.</li><li>Track and report on sales performance, revenue growth, and partner contributions.</li></ul><div><strong>Account Management:</strong></div><ul><li>Act as the main point of contact for partners, addressing inquiries and resolving issues promptly.</li><li>Ensure partners receive excellent customer service and support.</li><li>Maintain accurate records of partner interactions and transactions.</li></ul><div><strong>Strategic Planning:</strong></div><ul><li>Work with partners to align their goals and objectives with the company's strategic plans.</li><li>Develop and execute strategies to expand partner networks and increase market reach.</li><li>Analyze market trends and competitor activities to identify growth opportunities.</li></ul><div><strong>Collaboration and Communication:</strong></div><ul><li>Collaborate with cross-functional teams, including marketing, product development, and customer support in the interest of partnership growth and care.</li><li>Provide partners with the necessary tools, resources, and information to promote products or services effectively.</li><li>Prepare and deliver presentations to partners and internal stakeholders.</li></ul><div><strong>Contract Negotiation and Compliance:</strong></div><ul><li>Negotiate partnership agreements, contracts, and service-level agreements.</li><li>Ensure partners comply with contractual obligations and maintain a high level of satisfaction.</li></ul><div><strong>Performance Analysis:</strong></div><ul><li>Monitor and evaluate the effectiveness of partnership programs.</li><li>Analyze key performance metrics and use data-driven insights to optimize strategies.</li></ul><div><br><strong>As a Top Candidate</strong></div><ul><li>You demonstrate <strong>Interpersonal Savvy,</strong> relating comfortably to people across levels, functions, cultures, and geography, acting with diplomacy and tact, and building rapport in an open, friendly, and accepting way.&nbsp;</li><li>Consistently <strong>Drives Results</strong> with a strong bottom-line orientation and track record of exceeding goals successfully.</li><li>You identify and seize new opportunities with an <strong>action-oriented </strong>approach to work and life.&nbsp;</li><li>Leverage comprehensive <strong>Business Insights</strong> to establish key drivers and understand how strategies and tactics manifest in the market, providing guidance for decision-making and actions.</li><li><strong>Collaborate</strong> by working cooperatively with others across the organization to achieve shared objectives for both the company and the customer.&nbsp;</li></ul><div><br></div><div><strong>Technical Qualifications</strong></div><ul><li>Bachelor's degree in Business, Marketing, Sales, or a related field (Master's degree a plus).</li><li>Proven experience, 5+ years, in partnership management, sales, or account management within a SaaS company is a must.&nbsp;</li><li>Strong negotiation and communication skills.</li><li>Proficiency in Hubspot.</li></ul><div><br></div><div><strong>Office Requirements</strong></div><ul><li>Willingness to travel occasionally as required.&nbsp;</li><li>A stable work environment with a designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full-time in the US. Sponsorships are not available at this time.</li></ul><div><br></div><div><strong>Benefits</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithe.ly is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.</div>

Partnership Manager (Remote)

<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.<br><br></div><div>The Customer Success Manager or as we like to call it at ACST, the Ministry Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the products and services they receive and to improve upon areas of dissatisfaction.<br><br></div><div>As a Ministry Success Manager, you'll oversee strategic, proactive account management and customer operations and help develop practices to ensure ACS Technologies' (ACST) ability to serve our customers at scale. You will be part of a team of professionals striving to drive customer success, increase the use of our solutions, help customers find value in their subscriptions, and ensure customer retention.<br><br></div><div>This position requires a driven and talented professional with strong proactive outreach capabilities, a collaborative work ethic, a self-starter with solid problem-solving skills, and a positive and professional demeanor.<br><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Understand unique needs and coordinate customer care for the Catholic Archdioceses, Dioceses, and Parishes in your Book of Business.</li><li>Proactive phone outreach to existing customers in your account list (Book of Business).&nbsp;</li><li>Identify cross and upsell opportunities for the sales team while maintaining the trusted advisor relationship with customers.</li><li>Document sales leads and opportunities to engage sales process for demos or purchase of add on products.&nbsp;</li><li>Perform Account Management responsibilities for a large number of accounts in your BoB.</li><li>Proactively works to help customers realize increasing value in the solutions they use, and to continually use them deeper, smarter, and more effectively.&nbsp;</li><li>Relentlessly improves client retention for ACST through the development and growth of personal, business, and ministry relationships with customers.</li><li>Provides a world-class customer experience and helps drive ongoing engagement strategies and dependencies on our product and services.&nbsp;</li><li>Serves as the voice of the customer internally, promoting continual improvement.</li><li>Drives customer satisfaction to support renewals.&nbsp;</li><li>Reports and improves key Ministry Success team metrics, company-wide.</li><li>Coordinates with internal stakeholders in supporting customer needs.</li><li>Helps cultivate customers as references and case studies and partners with other teams to continually improve their customer experience.</li><li>Recommends Ministry Success strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.</li><li>May be scheduled to serve in support of after-hours phone support rotation as required. This involves being on-call for customer support calls after hours and over weekends.</li></ul><div><br><strong>What We’re Looking For:</strong></div><ul><li>An understanding of metrics: know what drives your customer's ministry decisions and how it affects ACST partnership.</li><li>Must possess a deep understanding of the Customer Success process, and proactive customer management skills.</li><li>Must have experience working within or with Catholic church</li><li>Must possess a deep understanding of the Catholic faith, beliefs, terminology and unique aspects of their financial processes, tracking of sacrements, and other key processes.&nbsp;</li><li>Experience using Totango or similar Customer Success platforms.</li><li>Experience using Salesforce or similar Customer Relationship Management platform.</li><li>Experience working in a Software as a Service (SaaS) environment.</li><li>Experience working in ACST’s solutions is a strong plus.&nbsp;</li><li>Strong preference for candidates with Ministry Platform and Realm experience (either as end user, administrator or trainer/implementation consultant).</li><li>Experience assisting large complex customers deploying SaaS solutions.&nbsp;</li><li>Should possess a solid process-building mindset.</li><li>Ability to multi-task and balance competing priorities in daily work.</li><li>Project management experience, using tools and communications to manage large projects.</li><li>A passion for delivering customer satisfaction.</li><li>Excellent analytical, critical thinking, and problem-solving skills.</li><li>Proficiency in written and verbal English.</li></ul><div><br><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul><div><br>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

CHRISTIAN ACCOUNT EXECUTIVEJOBS