<div>Do you have experience working with church software and do you enjoy showing people how it works? If so, great!&nbsp;<br><br></div><div>We’re looking for a remote, full-time Customer Success Specialist (Training &amp; Onboarding) who can lead live software training sessions via Zoom.&nbsp;<br><br></div><div><strong>About the role:</strong><br>The Customer Success Specialist will provide direct support to our customers primarily via Zoom training sessions but also via chat, phone and email as needed. <strong><em>The Ideal candidate has or has had experience working with church specific software tools and experience working within a local church</em></strong>. The ability to learn and educate others on software tools is a must.<br><br></div><div>This is a remote position and with mandatory work hours of 9 AM – 6PM ET, Monday through Friday.<br><br></div><div><strong>What you will do:</strong></div><ul><li>Provide one-on-one live zoom training when scheduled. Customers will indicate in advance the topics which will be covered during the training.</li></ul><div>&nbsp;</div><div><strong>Ideal candidate qualities include:</strong></div><ul><li>Experience working with church database software</li><li>Enjoys technology</li><li>Strong communication skills (ability to convert technical language to plain English and vice versa)</li><li>Pleasant demeanor</li><li>Can work independently</li><li>Strong desire to learn and grow</li></ul><div><br><em>*This is a Remote position.</em><br>Employees must have a reliable internet connection. Tasks will be performed on a company issued computer, using your personal internet connection.<br><br></div><div><strong>Pay Rate</strong><br>$40,000 – $45,000 annually<br><br></div><div>The Customer Support Specialist will have paid on-boarding, as well as having ongoing support from our team.<br><br></div><div>Paid Company Holidays. 2 weeks of PTO after accrual. No Health benefits are offered at this time.<br><br></div><div><strong>Responsibilities</strong></div><div>Zoom Training Sessions</div><ul><li>Provide one-on-one live zoom training when scheduled. Customers will indicate in advance the topics which will be covered during the training.</li><li>Share relevant support materials when able</li><li>Document training sessions inside of CRM<ul><li>What was covered in the session&nbsp;</li><li>Any points of concern in regard to the overall relationship with the customer and OCS</li></ul></li><li>Document feature requests in Jira</li><li>Follow up in email/calls as needed</li></ul><div>&nbsp;</div><div>Onboarding</div><ul><li>Work with Customer Success Team Lead to ideate and execute onboarding and implantation strategies for customers</li><li>Answer and provide any support needed during the onboarding phase via email and phone</li><li>Document feature requests in Hubspot and follow up with customers as those features are</li></ul><div>&nbsp;</div><div>Provide Direct support for customers as needed.&nbsp;</div><ul><li>Fill in for Chat/phone support as needed (generally for an hour a day)</li></ul>

Customer Support Specialist

<div><strong>About Subsplash</strong></div><div>Originally based in Seattle, Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve pioneered the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm">Glassdoor</a> and see for yourself!</div><div><br><strong>About the Team</strong></div><div>The Marketing Team’s primary responsibilities are to communicate the value of the Subsplash platform to the world—managing all outward-facing communications, leading demand generation efforts, creating go-to-market product strategies, facilitating brand management/identity, and more. We create beautiful and effective email campaigns, social media strategies, website content, product identities, videos, and more. We identify prospects and nurture them into quality leads for our sales team. For existing clients, we help them understand and engage with our products and new features. We have fun moving projects from concept to reality, and discovering what works well to help Subsplash and our clients succeed.</div><div><br><strong>About the Role</strong></div><div>As the Digital Advertising Specialist, you will report to the Sr. Demand Generation Manager. You will be responsible for increasing the volume of high-quality marketing-qualified leads across a variety of paid and unpaid channels, including paid search, paid social, display, sponsor initiatives, and digital properties.&nbsp;<br><br>You are highly skilled at telling compelling stories to different audiences and are able to leverage a go-to-market strategy to develop copy for ads and landing pages that will drive revenue. You are comfortable and have experience coming up with creative approaches for executing new campaigns and optimizing existing campaigns. You’re familiar with acquisition marketing metrics like click-to-lead conversion rate, cost per lead, and close ratio, and have a proven track record of implementing tactics to&nbsp; improve them.&nbsp;<br><br>You know how to leverage data to track, analyze, and report KPIs in order to make better decisions. You are eager to collaborate and take on projects assigned by others, but are also capable of identifying and tackling projects on your own initiative.&nbsp;</div><div>&nbsp;</div><div><strong>You Will...</strong></div><ul><li>Create compelling content and copy that speaks to our audience across channels and media–including landing pages, ads, etc.,–to drive for maximum pipeline value.</li><li>Develop advertising messaging and creative testing framework in close collaboration with the Marketing team.</li><li>Manage advertising channels, including paid search, paid social, display, sponsorships, etc., to cost-effectively reach our target audience and generate pipeline.</li><li>Closely track, analyze, and report on spend, test results, pipeline generation, and ROAS for paid search, paid social, display, and sponsorship channels.</li><li>Implement and manage consistent tracking of events in Google Tag Manager, Google Analytics, Google Ads, Facebook Ads, Hubspot, Fullstory, etc.</li><li>Partner with the Sr. Demand Generation Manager to manage sponsor relationships and projects from discovery through execution and performance reporting.&nbsp;</li><li>Proactively evaluate emerging digital technologies, media opportunities, approaches, trends, and strategies for Subsplash to leverage.</li></ul><div><br><strong>Required Education + Experience</strong></div><ul><li>Models humility, innovation, and a drive for excellence.</li><li>Passionate about our products and how they can serve churches, ministries, and nonprofits.</li><li>3+ years of demand generation experience, preferably with a B2B SaaS company.</li><li>3+ years of copywriting experience with a proven track record of increasing conversions through copy and visual improvements.</li><li>3+ years of experience managing paid search and paid social advertising campaigns.</li><li>Excellent written and verbal communication skills.</li><li>Strong understanding of the types of campaigns and bidding strategies that are possible in paid search and paid social channels (including tROAS, tCPA, max conversions, and max conversion values) and when/how to implement each of them.</li><li>Strong in project management and implementing effective processes.</li><li>Strong team collaboration and relational skills.</li><li>Ability to work remotely and with remote team members.</li><li>Proven ability to problem-solve and find innovative solutions.</li><li>Ability to work independently to move projects and initiatives<br>forward, while also regularly creating and presenting new and innovative business solutions.</li><li>Bachelor’s degree in marketing, business, or a related field is a plus.</li><li>Experience with Google Ad Manager, Microsoft Ad Manager, Facebook Ad Manager, Capterra, G2 Crowd, and similar paid search, paid social, and paid listing platforms.</li><li>Experience with Tableau, Looker, or other data visualization software is a plus.</li><li>Experience with HTML and CSS is a plus.</li><li>Experience managing multiple business units, brands, and products is a plus.</li></ul><div><br><strong>Compensation</strong></div><ul><li>The overall compensation for this role is between $65,000 - 75,000/yr.</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 22 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, KS, MO, MI, NC, NM, OK, OH, OR, SC, TN, TX, UT, VA, WA.</div><div>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.&nbsp;</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k Matching, Culture Building Events&nbsp;</div><div><br><em>This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay.</em></div><div><br>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br><em>Subsplash is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or genetic information.</em></div>

Digital Advertising Specialist

<div>This role is part of a small team lead by the CRM systems manager who will work to continuously maintain, support, and improve the Salesforce NPSP system at HOPE International. This role requires a degree in a technical field such as computer science, engineering, or information systems. Experience in Salesforce and related online application platforms is preferred. An ability to read XML and basic coding languages is recommended.<br><br><strong>RESPONSIBILITIES</strong></div><ul><li>Promote and contribute to the fulfillment of HOPE International’s mission and vision</li><li>CRM Team Member</li><li>Work closely with CRM systems manager and other team members in the development, maintenance, and optimization of HOPE’s CRM instance (Salesforce NPSP) and related financial, reporting, and marketing applications in compliance with security, data privacy, and organizational needs</li><li>Actively participate in planning and implementation of new functionality of the system utilizing agile methodologies</li><li>Assist team in providing excellent helpdesk support to stakeholders</li><li>Update knowledge base articles for end users and staff</li></ul><div><br><strong>QUALIFICATIONS</strong></div><ul><li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International</li><li>Bachelor’s degree in information or computer science, engineering, finance, business management, or related field required</li><li>Experience in Salesforce or other CRM system administration preferred</li><li>Experience in non-profit or financial technology sectors preferred</li><li>Demonstrated excellence in team communication and organizational skills</li><li>Creativity, flexibility, and the ability to manage tasks gracefully under pressure</li><li>Strong analytical and technical problem-solving capacity</li><li>Ability to communicate technical solutions, strategies, and value with non-technical audience</li><li>Demonstrated desire to help people that have been brought low by poverty or other circumstances regain hope, dignity, and ability to support themselves and their families</li></ul>

Associate CRM Systems Administrator

<h3>Who we are</h3><div>We're building a prayer and meditation app. One that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28).&nbsp;</div><div><br></div><div>Our goal is to build something truly great. Something that combines the beauty of the Church’s spirituality with world-class product and content execution.</div><div><br></div><div>We launched the app in December of 2018 and have been blown away with the incredible growth &amp; traction. Hallow has been downloaded over 10 million times with over 200,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out the team to help a lot more folks grow closer to God.</div><div><br></div><div>We are a startup. We move quickly and take big swings. We are a small and fast moving team and each person is responsible for making an impact. It is hard work, but also deeply meaningful. We’d be honored &amp; humbled if you’d consider joining us.&nbsp;</div><div><br></div><div><strong>TL;DR</strong>: We're growing quickly and looking to bring on a fast-moving HR generalist to help us support the best mission-driven startup in the world.<br><br><strong>Salary</strong>: $80,000 - $120,000 a year</div><div><br></div><h3>What You'll Do</h3><ul><li><strong>Run the HR Function</strong>: As a team of 1, you’ll be running all day-to-day HR functions including people analytics, compensation &amp; benefits administration, and compliance.&nbsp;</li><li><strong>Manage our HR Systems Infrastructure</strong>: You’ll manage our core HR tech stack (Ripping, Lattice, Pave), as well as our other HR vendor relationships (EORs, benefits broker, etc.) and propose improvements to best support our predominantly remote and global organization.</li><li><strong>Recruiting &amp; Onboarding</strong>: Support the execution of the recruitment process, from sourcing, screening, interviewing, hiring, and onboarding.</li><li><strong>Performance Management</strong>: Maintain performance management systems and processes to support a culture of continuous improvement and world-class performance.</li><li><strong>Support a Mission-Driven Culture</strong>: Work with leadership and the team to implement HR strategies, policies, and initiatives aligned with Hallow’s objective of being a uniquely mission-driven organization.</li></ul><div><br></div><h3>What You’ll Love</h3><ul><li><strong>Mission</strong>: This work is incredibly humbling. Everyday we hear amazing stories and we get the pleasure of working on something that’s impacting lives. One of our favorite user quotes: “I hate quoting an old, overused cliche, but I’ve been very lost. And I think for the first time in a while I may be found.”&nbsp;</li><li><strong>Ownership</strong>: You’ll be directly managing all of our people-related areas, arguably the most important piece of what we do.&nbsp;</li><li><strong>Growth</strong>: You’ll get to journey with a VC-backed Silicon Valley startup that is still growing extremely quickly. Every employee is a core team member who is expected to help build the company as a whole as we settle into a culture and continue to expand the team.&nbsp;</li><li><strong>Flexibility</strong>: HQ will be in Chicago with the full team and would love to have everyone there. That being said, we’re super flexible with location / hours; don’t care when or where you work - just that it gets done.&nbsp;</li><li><strong>Comp</strong>: We will pay competitive market rates in terms of equity, cash, &amp; benefits.&nbsp;</li></ul><div><br></div><h3>What We’re Looking For</h3><ul><li><strong>Passion</strong>: First and foremost, we’re looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you’re working on!&nbsp;</li><li><strong>Ability to Build and Adapt Quickly</strong>: Desire and ability to quickly build strong and trusting relationships, influence, and collaborate effectively across all levels of the organization. Perseverance, follow-through, ability to move quickly, and ability to manage several priorities and projects at one time.&nbsp;</li><li><strong>Experience</strong>: 2+ years of people/HR experience is a must, preferably at an early or growth-stage startup - we are looking for someone who has helped build fast-paced teams.&nbsp;</li><li><strong>Grit</strong>: A start-up is tough and we really care about what we’re doing. You'll be jumping into a new, “team of 1” role in a fast moving organization - perseverance and the ability to create progress independently will be critical.&nbsp;</li><li><strong>Team Support</strong>: Ability to support a cross-functional team’s People priorities and handle matters in a way that conveys understanding, empathy, objectivity, and reliability.</li></ul><div><br></div><div>The above range only includes cash compensation. Each full-time employee in the US also receives significant equity compensation, which has the potential to be the biggest economic benefit of joining Hallow, alongside a top-tier benefits package (e.g., unlimited PTO, insurance, remote-flexible work, fully paid parental leave, 401(k) match, and stipends for health &amp; wellness, home-office, and learning).</div><div><br></div><div>The above range for cash compensation will be split between a base salary and target annual bonus. These ranges are just initial estimates. They may vary depending on market or location and may be adjusted depending on the person we end up hiring for this role, their experience, and market dynamics.</div><div>We are honored that you'd consider joining the team and look forward to connecting with you.</div><div><br></div><div>Best,</div><div>Alex at Hallow</div><div>CEO &amp; Co-Founder</div>

HR Generalist

<h3>COME CHANGE THE WORLD WITH US!</h3><div>Faith Driven Entrepreneur is a movement dedicated to equipping 1 million Christ-following entrepreneurs with content, community, and connections so they can step into their purpose and fulfill their call to create. Our vision is that entrepreneurs worldwide would come to know God more fully and bring their work to Him as a form of worship.</div><div><br></div><div>As the Social Media Manager, you will have the opportunity to connect millions of entrepreneurs and investors to the Faith Driven Movement. You’ll collaborate with the Marketing/Communications and Content Teams to harness the power and influence of social media. Craft compelling narratives and comprehensive strategies, you will connect a diverse, global audience by fostering engagement and promoting the growth of the movement. With a deep understanding of audience behavior and a creative flair for content creation,&nbsp; you will take your organization's social media efforts to new heights, fostering meaningful connections and delivering measurable results.</div><div><br></div><div>As the Social Media Manager, you will play a pivotal role in uniting countless entrepreneurs and investors with the Faith Driven Movement. Your responsibilities will extend to close cooperation with the Marketing/Communications and Content Teams, allowing you to leverage the full potential and impact of social media. By skillfully crafting engaging narratives and implementing well-rounded strategies, you will bridge the gap between a diverse, global audience and our movement. With a profound grasp of audience behavior and a keen sense of creativity in content creation, you will elevate the organization's social media endeavors, nurturing valuable connections and achieving quantifiable outcomes.</div><div><br></div><div><strong>JOB SUMMARY</strong></div><div>As the Social Media Manager, you will...</div><ul><li><strong>Develop, implement and manage a comprehensive social media strategy</strong> that aligns with the organization’s goals, resonates with our target audiences and results in growth.</li><li><strong>Create compelling and relevant visual and written content</strong> that inspires engagement and conversation across various social media platforms including LinkedIn, Instagram, and Facebook.&nbsp;</li><li><strong>Collaborate with our copywriter, graphic designers, and video editors</strong> and lean on their expertise for complex social posts/campaigns.&nbsp;</li><li><strong>Maintain a content calendar</strong> to ensure consistent and strategic content distribution across all platforms with a healthy mix of and promotion, stories, events, video content, and thought leadership. Plan, schedule and post content for all brands across all social channels. Monitor and manage post frequency and timing to maximize reach and engagement. Adjust content schedules based on real-time events, holidays and trends.</li><li><strong>Foster and nurture engagement</strong> with our social media audience through timely responses, interactive posts, and active community management. Cultivate and grow an online community of individuals who share in the Faith Driven mission and movement..</li><li><strong>Collaborate with cross-functional teams</strong> to plan and execute social media campaigns that support our advocacy, events, and community efforts.</li><li><strong>Stay current with social media trends</strong>, changes in algorithms, and emerging technologies to optimize our online presence and implement best practices with the use of&nbsp; hashtag, tagging, sharing, reposting and cross promoting. Research industry trends to identify opportunities for growth and innovation.</li><li><strong>Analyze social media performance</strong> using Hubspot and other tools to track key metrics, including growth, reach, engagement, and conversion rates. Provide regular reports and insights, and collaborate with the Director of Communications to use data to optimize strategies and campaigns.</li><li><strong>Develop and manage paid social media advertising campaigns</strong>, including budget allocation, ad creation, targeting and performance monitoring. Optimize ad campaigns to maximize ROI and reach the desired audience. Collaborate with the Director of Communications to align paid advertising with overall marketing initiatives.</li></ul><div><br></div><div><strong>SUCCESS PROFILE</strong></div><div>To be effective in this role, you must...</div><ul><li>Have a mature Christian faith and a passion to make a difference</li><li>Be passionate about our mission, our team, our community, and our supporters. Have an astute understanding and deep desire to learn about our brand and our values so you can understand and communicate the importance of our work and why someone should get involved.</li><li>Thrive in an entrepreneurial, fast-paced, and ambiguous environment. Act as a self-motivated expert, who can work autonomously, but also willing to take feedback and direction from a team to improve the process.&nbsp;</li><li>Be comfortable and confident rolling up your sleeves and doing the work yourself. We’re always shaping strategy together. We’re a lean team, and we all pitch in to make sure everything we release into the world is excellent and inspiring.</li><li>Be an excellent collaborator and communicator with a desire to work cross-functionally and a willingness to advocate for your ideas while being open and inclusive of different perspectives.</li></ul><div><br></div><div><strong>LOCATION</strong></div><div>We are a remote team of 35 people that partner with hundreds of volunteers and partners to advance the mission. Team members work in any location, although core team working hours are largely in the US. The team at Faith Driven Entrepreneur is spread out around the world from Jakarta, San Francisco, Dallas, Nairobi, and places in between.</div><div><br></div><div><strong>BENEFITS</strong></div><ul><li>Salary Based on Experience.&nbsp;</li><li>Family medical benefit reimbursement program</li><li>Paid maternity leave and additional financial support for adoption, fertility.</li><li>Date Nights. Pay for date nights each quarter, and weekend away.</li><li>Retirement program with up to 5% company match available</li><li>13 Paid Holidays and Unlimited, Flexible Time Off Policy</li></ul>

Social Media Manager

<div>This is a <strong>full time </strong>position with benefits<br><strong>Compensation</strong> is between $69,000 to $71,000 per year, DOE<strong><br>Benefits – </strong>Competitive package including medical, dental, vision, up to 85% King’s school discount for dependent child(ren) (K-12) and 4-weeks of paid parental leave.&nbsp;<br><br></div><div><strong>COMPANY OVERVIEW</strong></div><div>CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united yet diverse family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of staff and volunteers who are called, committed, and faithful Christians.<br><br></div><div>CRISTA is five distinct ministries, each with their own vision and mission. And yet, they are all part of the CRISTA family. Each ministry has answered the call to serve in their unique way, striving together toward one goal—to draw people into a transforming relationship with Christ. From <strong>World Concern’s</strong> relief and development efforts around the globe; from <strong>CRISTA Media’s</strong> stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at <strong>CRISTA Camps</strong>; from the young minds equipped with knowledge at <strong>King’s Schools</strong> to the seniors receiving exceptional care at <strong>CRISTA Senior Living</strong>. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve.&nbsp;</div><div><br><strong>POSITION SUMMARY</strong></div><div>The Associate Salesforce Administrator is responsible for providing expert end user support for the fundraising system to achieve the highest level of competency and effectiveness.&nbsp; Assist in overseeing the system maintenance program, donor data integrity, data metrics, analytics and reporting to support Donor Engagement and Donor Relations’ overall fundraising objectives.&nbsp;<br><br></div><div><strong>ESSENTIAL FUNCTIONS</strong></div><div>(General overview and may not include all details of responsibilities)<br><br></div><div><strong>DUTIES</strong></div><ul><li>Assist in the development of best practices and protocols on data collection, reporting processes, and workflows within Salesforce.</li><li>Setup, prioritize, and manage data transfers and integration between Salesforce and other database systems to optimize information sharing, synchronization, and efficiency.</li><li>Assist in the integration of Salesforce and other software systems.&nbsp; Identify and leverage built-in functionality, apps, and custom objects to solve business problems.</li><li>Create regular and ad hoc reports, donor lists, imports, exports, and other tasks as needed.&nbsp; Collaborate with management and end users.</li><li>Provide vision and change management across the organization as systems and processes evolve.&nbsp;</li><li>Lead trainings and document changes.</li><li>Work collaboratively with supervisor, coworkers and customers.</li><li>Perform other related duties as assigned.</li></ul><div><br>Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).</div><div><br><strong>ESSENTIAL QUALIFICATIONS<br></strong><br></div><div><strong>CHRIST CENTERED</strong></div><ul><li>Belief that Jesus Christ is Lord and Savior</li><li>Ongoing affirmation of alignment with and support of CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).</li><li>Demonstrates the values of a CRISTA leader.</li></ul><div><br><strong>EDUCATION</strong></div><ul><li>Bachelor’s degree in Computer Science, Business, Database management or related field from an accredited college or university recognized by the United States Department of Education or equivalent.&nbsp; Relevant work experience may be substituted for education.</li></ul><div><br><strong>EXPERIENCE</strong></div><ul><li>One year or experience with relational databases, CRM systems, or cloud computing.</li><li>Administering, configuring and customizing Cloud Applications.</li></ul><div><br><strong>SOFTWARE / EQUIPMENT KNOWLEDGE</strong></div><ul><li>Salesforce&nbsp;</li><li>Microsoft Suite products including proficiency in Excel.</li></ul><div><br><strong>OTHER CONSIDERATIONS</strong></div><ul><li>Proven ability to translate business needs into technological solutions.</li><li>Able to work with and problem solve across multiple stakeholders.</li><li>Strong technical and analytical skills.</li><li>Able to prioritize effectively with excellent project management skills.</li><li>High quality written and verbal communication and ability to translate technology for non-tech people.</li><li>Experience designing high quality processes.</li><li>Able to work independently and across departments and teams.</li><li>Experience working in intercultural environments.</li><li>Collaborative, flexible style with a customer service mentality, inclusive learning orientation and team focus.</li></ul><div><br><strong>PREFERRED QUALIFICATIONS<br></strong><br></div><div><strong>EDUCATION</strong></div><ul><li>Certification or degree in Database Management.</li></ul><div><br><strong>EXPERIENCE</strong></div><ul><li>Salesforce.com development tools and techniques, e.g. APEX language, Force.com custom development, triggers, controllers, Force.com SOAP and REST APIs, JSON, sObjects, SOQL, SOSL, Chatter APIs, outbound messaging and creating Visual Force pages.</li><li>Raiser’s Edge and other software applications.</li><li>Crystal Reports and/or other custom report packages.</li></ul><div><br><strong>LICENSURE / CERTIFICATION</strong></div><ul><li>Salesforce Administrator Certification, Admin 201</li><li>Salesforce Certifications (Service Cloud Consultant, Salesforce Developer, Salesforce Platform App Builder).</li></ul><div><br><strong>OTHER CONSIDERATIONS</strong></div><ul><li>Understand the needs and priorities of Faith based Non-Profits.</li><li>Extensive experience within multi-ministry organizations.</li><li>Familiar with fundraising practices of CRISTA Ministries (Knowledge of direct mail, phone-a-thons, and fundraising techniques, ideally in a multi-ministry context).</li></ul><div><br><strong>STATEMENT OF NONDISCRIMINTATION</strong></div><div>CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King’s Schools, and World Concern.&nbsp; As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA’s religious beliefs. CRISTA’s employees must agree with and support without reservation CRISTA’s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA’s Christian Community Policy.<br><br></div><div>Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA’s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.</div>

Associate Salesforce Administrator

<div>Want to make a difference? Join an organization that has been transforming lives for over 40 years!<br><br></div><div>As a Christian non-profit, Prison Fellowship® trains and inspires churches and communities—inside and outside of prison—to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.<br><br></div><div>Prison Fellowship® is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.<br><br></div><div><strong>What we are looking for</strong>:<br>A driven and team focused <strong>Software Engineer</strong> to develop, administer, customize, and integrate Prison Fellowship’s IT environment. This involves full stack development with an emphasis on Data Engineering.<br><br><strong>Expectations of this role:&nbsp;</strong></div><ul><li>Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions</li><li>Develop web applications, data warehouse components, API's, system integration using various methods, and database modeling</li><li>Work with teams to gather requirements, translate into software designs, and offer business process optimizations by creating solutions using various tools</li><li>Take responsibility for service requests, production incidents, and daily system activity</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>10+ years of software engineering experience</li><li>Bachelor’s degree in Computer Science/Engineering or equivalent experience</li><li>​Strong interpersonal and communication skills to collaborate effectively with users, developers, and other stakeholders</li><li>Calm under pressure, proactive and creative contributor&nbsp;</li><li>Strong data engineering skills including data modeling and integration</li><li>Strong development skills in PHP, Laravel, Python, ETL/data manipulation</li><li>Experience creating software solutions in Postgres, MSSQL, Python, PHP, HTML, Javascript, CSS in our code bases</li><li>Knowledge of cloud computing, application containerization, serverless functions, infrastructure as code</li><li>October CMS and/or CRM systems a plus</li><li>Practical application of open source solutions and code a plus</li><li>Experience building web applications, designing data models, building APIs, using CI/CD tooling, working with GitHub, Agile environments and across multiple projects</li><li><em>This is a remote/work from home position with a minimum 5% travel component</em></li></ul><div><br><strong>What we offer</strong>:&nbsp;<br>A team oriented, mission driven, supportive environment with cutting edge technology solutions and tremendous opportunity for growth and development. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days), retirement account funding and much more!&nbsp;<br><br></div><div>Visit the employment page on our website to learn more about Prison Fellowship.<br><br></div><div>Check out our YouTube channel to see how Prison Fellowship is transforming lives!<br><br></div><div><strong>OUR STATEMENT OF FAITH<br></strong><br></div><div><strong>The Foundation of What We Believe<br></strong><br></div><div>As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God’s inspired word and the complete tenets of the Apostles’ Creed and the Nicene Creeds.<br><br></div><div>We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity; Father, Son, and Holy Spirit. We believe that Jesus Christ, God’s Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God’s authoritative and inspired Word, without error in all its teachings.<br><br></div><div><strong>How We Are Compelled to Live and to Act<br></strong><br></div><div>We believe that Christians, both individually and corporately, must submit to the Bible, as God’s authoritative, divine and inspired Word, in all matters of belief and conduct.<br><br></div><div><strong>How Our Mission and Our Approach is Shaped<br></strong><br></div><div>Prison Fellowship exists to bring glory to God and share His truth and love with those we serve, our employees, volunteers, and communities, according to scriptural truths.<br><br></div><div>Our Mission is to help restore those affected by crime and incarceration. This Mission is founded on the biblical conviction that all people are created in God's image and that no life is beyond God's reach.<br><br></div><div>Therefore, we believe that a restorative approach to prisoners, former prisoners, and all those affected by crime and incarceration reflects the God-given dignity and potential of every person and can help individual lives and communities flourish.<br><br></div><div><strong>What the Hope of Jesus Means for Others<br></strong><br></div><div>We believe that Jesus—Himself brought to trial, executed, buried, and brought to life again—offers hope, healing, and a new purpose for each life. He can make even the most broken people and situations affected by crime and incarceration whole again.<br><br></div><div><strong>What this Means for Communities<br></strong><br></div><div>Through an amazing awakening to new hope and life purpose available through Jesus, those who once broke the law are transformed and mobilized to serve their neighbors, replacing the cycle of crime with a cycle of renewal that restores entire communities. Because the Bible calls us to remember and visit those in prison, we believe that every Christian is compelled to contribute to this restorative cycle.</div>

Full Stack Developer

<div><strong>Purpose and Scope:</strong></div><div>The successful User Experience (UX) web manager works proactively in a fast-paced environment, with a creative team, to develop and deploy valuable web and email design. As a leader in web presence and email communications, the purpose of this role is to facilitate online engagement between The Gideons and targeted audiences through websites, emails, and social media channels. The UX web manager also ensures members and ministry partners are experiencing a consistent brand of The Gideons International across all digital channels. The ideal candidate will be passionate about design aesthetics and data-driven solutions, capable of merging these disciplines to deliver exceptional user experiences.</div><div><br><strong>Essential Job Functions:</strong></div><div><strong>Responsive UX Web Design:</strong> Builds responsive web design using HTML and CSS. Develops intuitive user interfaces and experiences that communicate and perform. Refreshes layout of public website through updated designs, new features, routine maintenance and improvements, and content that meets needs of target audiences. Makes minor adjustments to public and ancillary sites, as needed. Manages SEO of public and ancillary sites.<br><strong>Conceptualization:</strong> Conceptualizes web design solutions that provide a friendly user experience with a primary focus on mobile first, then desktop. Creates wireframes, storyboards, user flows, process flows, and site maps to communicate interaction and design ideas.<br><strong>Branding and Application Development: </strong>Develops and maintains web and phone applications to ensure they meet user needs and organization brand standards.&nbsp; &nbsp; &nbsp;<br><strong>Email Testing and Deployment:</strong> Coordinates all layout, testing, audience segmentation, and deployment of enterprise-level emails with accuracy.<br><strong>AI Integration: </strong>Researches, identifies, and proposes AI solutions to enhance user engagement, conversion rates, and overall user satisfaction.<br><strong>Quality Assurance:</strong> Ensures all design elements, templates, and finished solutions work within a variety of browser types and screen settings according to the parameters established by management. Maintains consistent brand assets across all digital channels (email, web, and social media).<br><strong>Industry Best Practices:</strong> Establishes best practices one-sheet for email deployment, social media campaigns, and digital marketing on public website.<br><strong>Data and Analytics:</strong> Provides email and website performance data as needed and includes recommendations based on data insights. Studies social media data reports and provides insights and learnings.<br><strong>Asset Management:</strong> Manages current digital assets across various websites, intranets, content management systems, and libraries.<br><strong>Other</strong>: Participate in daily morning staff devotions; on a rotating basis serve by praying and reading Scripture in support of devotion leader.</div><div><br></div><div><strong>Essential Knowledge, Skills, and Training &amp; Development</strong></div><div><strong>Non-Physical</strong></div><ul><li>Thorough understanding of the creative process</li><li>Proficiency in adhering to a production schedule</li><li>Advanced knowledge of web standards and best practices, including new and emerging standards such as HTML5, CSS3, and AI business practices</li><li>Knowledgeable and experienced with SEO optimization and Google Analytics</li><li>Experience with Delivra or comparable email platforms—Mail Chimp, HubSpot, Campaign Monitor, or similar</li><li>Knowledge of and experience with SurveyMonkey</li><li>Collaboration and negotiation skills</li><li>Experience with InDesign and Adobe XD, Bootstrap, or comparable web design software</li><li>Experience with Word, Excel, PowerPoint, SharePoint, and other trafficking software</li><li>Experience with a Content Management System</li><li>Experience with the MAC platform</li></ul><div><br><strong>Physical</strong></div><ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific vision abilities required by the job include close vision.</li></ul><div><br><strong>Minimum Qualifications</strong></div><ul><li>4-year Bachelor’s degree or equivalent experience</li><li>5 years’ experience in Web Design</li><li>Proven experience in email marketing, drip campaigns, and A/B testing, surveys</li><li>Proficient with Mac platform and Adobe Creative Cloud suite</li><li>Proven experience with Microsoft Office suite</li><li>Successful completion of a drug and background screen</li></ul><div><br><strong>Preferred Qualifications</strong></div><ul><li>Working knowledge, understanding, and acceptance of Gideon policies, procedures, and organizational structure</li><li>Basic knowledge of application development</li><li>Ability to travel as necessary</li><li>This Job Description is for general purposes and guidelines only and should not be considered all-inclusive. Neither does the receipt of this job description constitute an employment contract. Furthermore, it should be known that this list of job requirements is subject to change without written notice.</li></ul>

UX Web Manager

<div><strong>EQUIP LEADERS - REACH KIDS - CHANGE THE WORLD&nbsp;<br></strong><br></div><div><strong>This is a fully remote US employment opportunity.&nbsp;<br>Estimated Salary Range for this Position: $75,000 - $88,000 Dependent on Experience<br></strong><br></div><div>At Awana, we believe true change happens in the communities when children and youth are transformed by the gospel and engaged in Biblical discipleship in the presence of a caring adult. We believe that kids can come to know, love and serve Jesus, following Him for a lifetime. This is why, for 70+ years, Awana has been working with leaders in local churches in the US and around the world, providing solutions that equip these women and men to make disciples in children and youth.<br><br></div><div>Today, God is using Awana to reach over 5.7 million kids in 134 countries around the world. With over 500,000 equipped leaders in 76,000 clubs/churches, Awana is able to play a vital role in global evangelism and discipleship of children and youth.<br><br></div><div><strong>Summary</strong><br>The Director of Sales works to advance the ministry of Awana by providing leadership and ownership for effective ministry expansion through selling and promoting Awana products, services, and resources. This individual is specifically responsible for understanding industry trends, building effective sales and marketing strategy and plans, while guiding execution and accountability for accomplishing organizational goals. This individual will lead an internal marketing team, while working cross-functionally with various stakeholders across the organization.<br><br></div><div>This position is primarily remote with the need to report into the St. Charles, IL and/or Nashville, TN offices or other worksites as needed.<br><br></div><div><strong>Responsibilities</strong></div><ul><li>Build, mentor and lead the Marketing team, aligning with the Awana Strategic Execution Plan (SEP) and cultural values</li><li>Ensure the team's processes and work meet team standards of operational and cultural excellence, and enables the Awana executive leaders to focus on driving strong ministry outcomes</li><li>Stewards the Marketing budget, allocating appropriate expenses for effective ministry in line with desired goals and objectives</li><li>Own and hit/exceed annual sales targets in conjunction with Awana’s strategic plan</li><li>Build and execute strategies for sales growth through membership, curriculum, and events, both new and renewal business, focused on achieving engagement/sales targets and expanding our customer base</li><li>Collaborate with field staff to generate leads, follow up accordingly, drive sales growth and maintain revenue projections</li><li>Oversee campaigns to generate leads across all verticals from both known and new constituents, including paid and cross-promoted placements with related organizations, outlets, internal, and external channels</li><li>Guide plans to partner with customers to understand their business needs and objectives, apply engagement plans based on opportunities and needs</li><li>Understand and represent category-specific best practices to help shape product and service opportunities</li><li>Develop accurate performance and ROI plans, and adjusting spending plans based on needs and accountability</li><li>Analyze plan results and adjust marketing plans as necessary to meet ministry sales targets and projected ministry needs.</li><li>Oversee efforts with internal and external resources to measure, evaluate and improve campaigns and tactics</li><li>Create and maintain sales reports that track and measure the success of initiatives. Research new channels or platforms to be considered and work with leadership to utilize them most effectively</li><li>Support, uphold and demonstrate the Awana cultural values in internal and external communications and relationships.</li><li>Perform other related duties as required</li></ul><div><br><strong>Qualifications</strong></div><ul><li>Minimum 10 years’ experience and success in marketing, ideally in the Christian marketplace.</li><li>Professional level people management and cross-functional team leadership experience</li><li>Bachelor's degree desired with a concentration in Marketing/Digital Marketing, Communication, Business or similar from an accredited college or university. Master’s degree a plus.</li><li>Demonstrated ability to think strategically, plan and execute marketing programs that achieve measurable results.</li><li>Proficient in CRM (preferably Salesforce), SEO, Google Analytics, Google Adwords, marketing automation, and data visualization tools.</li><li>Knowledge of Hubspot, Higher Logic, Canva and other marketing software a plus.</li><li>Experience with A/B and multivariate experiments for various plans and campaigns.</li><li>Exceptional communication and written skills with ability to craft messaging and marketing language for various campaigns.</li><li>Understanding of current and online marketing techniques, best practices of marketing, sales, fundraising, and non-profit organizations desired.</li><li>General understanding of the Bible and the Christian church in its various expressions is preferred.</li><li>Working knowledge of children’s inspirational or ministry space including demonstrated program/product familiarity preferred.</li><li>Familiarity with the US Church landscape and/or global nonprofits preferred.</li></ul><div><br><strong>Competencies</strong></div><ul><li>Passionate to see ministry growth and can participate independently and/or as part of a team towards annual goals.</li><li>Strong technology and data systems aptitude.</li><li>Strategic thinker with proven ability to align with strategic goals, manage competing priorities, balance ministry and business needs, and deliver timely results.</li><li>Must be resourceful, creative, detail oriented, thorough, and able to navigate complex processes while caring for donor needs.</li><li>Clear communicator and able to communicate technical issues to non-technical individuals.</li><li>Critical thinker and can trouble-shoot projects and processes as work and solutions evolve.</li><li>Values quality, accuracy, and collaboration; committed to excellence and follow through.</li><li>Demonstrates high EQ &amp; AQ (Emotional Quotient/Intelligence &amp; Adaptability Quotient) including proven relationship-building, collaboration, active listening and ability to pivot with organizational change.</li><li>Able to portray a patient spirit and teaching ability to diverse groups of learners.</li><li>Analytical with proactive problem solving skills.</li><li>Values excellence, is committed to follow through and is disciplined, accountable, and a life-long learner.</li></ul><div><br><strong>Spiritual Life</strong><br>Must be a born-again Christian. Must have a personal relationship with Jesus Christ as Lord and Savior. Must be in agreement with the Awana Doctrinal Statement. Must be in fellowship with the body of Christ through a local church. Regularly engages in reading the Holy Bible as a guide and standard for living.<br><br></div><div><strong>Physical Demands/Working Conditions</strong><br>While performing the duties of this job, the employee is regularly required to communicate. The employee is also required to regularly utilize computer equipment (e.g., screens and keyboards) to perform work. The employee is occasionally required to move about the work environment. Specific vision abilities required by this job included close vision and the ability to see color and distinguish letters, numbers and symbols. Occasional local and out-of-town, overnight travel may be required.<br><br></div><div><strong><em>This Job Description reflects the current assignment of essential functions and is not meant to be all-inclusive. Responsibilities may be assigned or reassigned to this job at any time based on the needs of the organization and may be modified to reasonably accommodate an individual with a disability or for other reasons.<br></em></strong><br></div><div><strong>Our Benefits for Full-time Team members:</strong></div><ul><li>WFH/Hybrid</li><li>Flexible work schedule</li><li>Medical/Dental/Vision (BCBS PPO)</li><li>HSA (employer contribution available)</li><li>401(k) with employer match</li><li>Short/Long-term Disability</li><li>Generous PTO Policy</li><li>Life Insurance</li><li>Great people - great culture – extraordinary mission!</li></ul>

Director of Sales - USA Remote

<div><strong>Join Tithe.ly, </strong><strong><em>We’re on a Mission&nbsp;</em></strong></div><div><strong>We’re a fully remote tech company that puts the Church first</strong>, serving over 37,000 churches around the world. We’re on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God. And we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.<br><br></div><div><strong>Partnerships, Sales &amp; Account Manager</strong></div><div>The Partnership Manager is responsible for developing and maintaining strong partnerships with external organizations, denominations, and networks. This position aims to drive sales, nurture growth, and foster long-term partnership relations.</div><div><br><strong>Primary Responsibilities of the Role</strong></div><div><strong>Partner Relationship Management:</strong></div><ul><li>Identify, establish, and manage partnerships with potential clients, affiliates, or businesses.</li><li>Maintain regular communication with partners to understand their needs and goals.</li><li>Collaborate with partners to develop joint marketing and sales strategies.</li></ul><div><strong>Sales and Revenue Generation:</strong></div><ul><li>Develop and implement sales plans to meet or exceed revenue targets.</li><li>Identify upsell and cross-sell opportunities within partner relationships.</li><li>Track and report on sales performance, revenue growth, and partner contributions.</li></ul><div><strong>Account Management:</strong></div><ul><li>Act as the main point of contact for partners, addressing inquiries and resolving issues promptly.</li><li>Ensure partners receive excellent customer service and support.</li><li>Maintain accurate records of partner interactions and transactions.</li></ul><div><strong>Strategic Planning:</strong></div><ul><li>Work with partners to align their goals and objectives with the company's strategic plans.</li><li>Develop and execute strategies to expand partner networks and increase market reach.</li><li>Analyze market trends and competitor activities to identify growth opportunities.</li></ul><div><strong>Collaboration and Communication:</strong></div><ul><li>Collaborate with cross-functional teams, including marketing, product development, and customer support in the interest of partnership growth and care.</li><li>Provide partners with the necessary tools, resources, and information to promote products or services effectively.</li><li>Prepare and deliver presentations to partners and internal stakeholders.</li></ul><div><strong>Contract Negotiation and Compliance:</strong></div><ul><li>Negotiate partnership agreements, contracts, and service-level agreements.</li><li>Ensure partners comply with contractual obligations and maintain a high level of satisfaction.</li></ul><div><strong>Performance Analysis:</strong></div><ul><li>Monitor and evaluate the effectiveness of partnership programs.</li><li>Analyze key performance metrics and use data-driven insights to optimize strategies.</li></ul><div><br><strong>As a Top Candidate</strong></div><ul><li>You demonstrate <strong>Interpersonal Savvy,</strong> relating comfortably to people across levels, functions, cultures, and geography, acting with diplomacy and tact, and building rapport in an open, friendly, and accepting way.&nbsp;</li><li>Consistently <strong>Drives Results</strong> with a strong bottom-line orientation and track record of exceeding goals successfully.</li><li>You identify and seize new opportunities with an <strong>action-oriented </strong>approach to work and life.&nbsp;</li><li>Leverage comprehensive <strong>Business Insights</strong> to establish key drivers and understand how strategies and tactics manifest in the market, providing guidance for decision-making and actions.</li><li><strong>Collaborate</strong> by working cooperatively with others across the organization to achieve shared objectives for both the company and the customer.&nbsp;</li></ul><div><br></div><div><strong>Technical Qualifications</strong></div><ul><li>Bachelor's degree in Business, Marketing, Sales, or a related field (Master's degree a plus).</li><li>Proven experience, 5+ years, in partnership management, sales, or account management within a SaaS company is a must.&nbsp;</li><li>Strong negotiation and communication skills.</li><li>Proficiency in Hubspot.</li></ul><div><br></div><div><strong>Office Requirements</strong></div><ul><li>Willingness to travel occasionally as required.&nbsp;</li><li>A stable work environment with a designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full-time in the US. Sponsorships are not available at this time.</li></ul><div><br></div><div><strong>Benefits</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithe.ly is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.</div>

Partnership Manager (Remote)

<div>Do you have experience working with church software and do you enjoy showing people how it works? If so, great!&nbsp;<br><br></div><div>We’re looking for a remote, full-time Customer Success Specialist who can help develop our growing Customer Success team while helping customers along the way.&nbsp;</div><div><strong><br>About the role:</strong><br>The Customer Success Specialist will provide direct support to our customers via chat, phone and email. The Ideal candidate has or has had experience working with church specific software tools and experience working within a local church. The ability to learn and educate others on software tools is a must.</div><div><em><br>This is a remote position with mandatory work hours of 9 AM – 6PM ET, Monday through Friday.<br></em><br></div><div><strong>What you will do:</strong></div><ul><li>Provide direct support to customers (chat, phone &amp; email).</li></ul><div><strong><br>Ideal candidate qualities include:</strong></div><ul><li>Experience working with church database software</li><li>Enjoys technology</li><li>Strong reading comprehension skills</li><li>Strong communication skills (ability to convert technical language to plain English and vice versa)</li><li>Pleasant demeanor</li><li>Can work independently</li><li>Strong desire to learn and grow</li></ul><div><br>*This is a Remote position.<br>Employees must have a reliable internet connection. Tasks will be performed on a company issued computer, using your personal internet connection.</div><div><strong><br>Expectations</strong></div><div>The Customer Success Specialist is expected to perform the tasks outlined below.</div><div><strong>PROVIDE DIRECT SUPPORT TO CUSTOMERS (CHAT, PHONE &amp; EMAIL)</strong></div><div><br>Chat Support Expectations:</div><ul><li>Respond within 2 minutes of customer inquiry even if it is just acknowledging the customer and asking them to “hold momentarily.”</li><li>Point customers to appropriate Help Articles.</li><li>Provide screenshots and explanations to customers when a Help Article has not been written.</li><li>Listen attentively to customer questions/concerns and respond accordingly to what they are needing.</li><li>Answer every question asked by the customer and offer alternative solutions within the system when what they want isn’t currently possible but a good alternative exists</li><li>Document feature requests in Jira and follow up with customers as those features are implemented (if applicable)</li><li>Elevate customer inquiries to Tier 2 support when necessary.</li><li>Collect necessary information for Tier 2 agents to answer inquiries. Tier 2 support is anything requiring assistance from a developer (bugs, etc.)</li><li>Write “Macros” as needed.&nbsp; Macros are stock responses to commonly asked questions.</li></ul><div><br>Phone Support Expectations:</div><ul><li>Answer all incoming calls during support hours.</li><li>Provide necessary support and write notes in CRM as needed. &nbsp;</li><li>Respond to support related voice messages within the same day or next day if message is left after support hours.&nbsp;</li></ul><div><br>Email Support Expectations:</div><ul><li>Respond within 2 hours to customers sending support inquiries via email outside of Intercom.</li></ul><div><strong><br>Pay Rate</strong><br>$40,000 – $45,000 annually<br><br></div><div>The Customer Support Specialist will have paid on-boarding, as well as having ongoing support from our team.<br><br></div><div>Paid Company Holidays. 2 weeks of PTO after accrual. No Health benefits are offered at this time.</div>

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