<div><strong>About this Role</strong></div><div>The primary responsibility of the IT Support Analyst is to provide technical support to end-users of Pushpay, assisting them with hardware and software issues and resolving technical problems in a timely and efficient manner. This role will be a vital resource in maintaining user productivity, troubleshooting system errors, and contributing to a positive technology-driven work environment. The IT Support Analyst will play a crucial role in ensuring the smooth functioning of our organization's IT operations and serving the core IT needs of our associates.&nbsp;</div><div>Ranked number <strong>14</strong> by Seattle Business Magazine in the ‘<strong>Washington’s 100 Best Companies to Work For’</strong> list in the large companies category for 2023; and named as one of BuiltIn ‘<strong>Best Places to Work</strong>’ in both Seattle and Dallas for 2024.</div><div><br><strong>Benefits and Compensation</strong></div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO, to start, increases with tenure and seniority</li><li>Paid parental and adoption leave</li><li>Compensation Range: $51,171 - $64,200, depending on location</li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong>What You'll Do</strong></div><ul><li><strong>End-User Support</strong>: Provide first-level technical support to end-users across the organization, both remotely and in-person. Address and resolve IT-related issues, including hardware, software, and network problems, ensuring minimal disruption to daily operations.</li><li><strong>Incident Management</strong>: Monitor and manage the IT ticketing system, prioritize and escalate support requests as required, and maintain detailed records of incident resolutions. Strive to meet defined service level agreements (SLAs) for response and resolution times.</li><li><strong>Software Installation and Configuration</strong>: Assist in the installation, setup, and configuration of software applications on user devices, ensuring compatibility and proper functionality.</li><li><strong>Hardware Deployment</strong>: Assist with the procurement, setup, and deployment of desktops, laptops, and mobile devices. Ensure proper installation and configuration to meet business needs. Conduct routine maintenance on computer systems, peripherals, and other IT equipment to optimize performance and extend their lifespan.</li><li><strong>System Administration</strong>: Assist in managing and maintaining various IT systems and SaaS tools, including user account management, access controls, and system configurations.&nbsp;</li><li><strong>Network Support</strong>: Assist with basic network troubleshooting, including connectivity issues, IP configurations, and assisting users with wireless access.</li><li><strong>Documentation</strong>: Create and update technical documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate knowledge sharing and support continuous improvement.&nbsp;</li><li><strong>Employee Onboarding/Departures</strong>: Provide an amazing experience for onboarding new associates, as well as departing ones. Provision equipment, conduct orientation sessions and ensure new associates are supported during onboarding. Support exiting employees with returning of equipment and closing out of accounts.</li><li><strong>Security Compliance</strong>: Collaborate with the IT SaaS Ops team to ensure adherence to company security policies and assist in implementing security measures to protect sensitive data.</li><li><strong>IT Asset Management</strong>: Track and manage IT assets, including inventory, procurement, and disposal, ensuring compliance with company policies and industry standards.</li><li><strong>Collaborative Team Player</strong>: Work closely with other IT team members, sharing knowledge and best practices to enhance the overall effectiveness of the IT department.</li></ul><div><br><strong>What You Bring</strong></div><div><em>Skills</em></div><ul><li>Solid understanding of desktop operating systems (e.g. macOS and Windows)</li><li>Strong understanding of common software applications (e.g., Google Workspace, Slack, Microsoft Office, web browsers)</li><li>Basic knowledge of SaaS tooling and management</li><li>Basic understanding of network infrastructure concepts and how to troubleshoot issues (eg. TCP/IP, DNS, DHCP, Ethernet, Wi-Fi)</li><li>Basic understanding of equipment life-cycle management</li><li>Familiarity with hardware components, troubleshooting techniques, and printer support.</li><li>Basic understanding of deployment concepts and mobile device management</li><li>Strong problem-solving skills with a customer-focused approach</li><li>Able to resolve issues remotely and without direct access to customer hardware</li><li>Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.</li><li>Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively.</li><li>Self starter with a strong work ethic and the ability to work with minimal supervision and alone when necessary</li><li>A team player with a positive attitude and the willingness to learn and grow within the role.</li></ul><div><br><em>Minimum Experience</em></div><ul><li>1-3 years of hands-on experience working in an end-user desktop support role or computer operations environment</li></ul><div><br><em>Preferred Experience</em></div><ul><li>2+ years experience using Google Admin Console or MS Active Directory</li><li>1+ years experience using JAMF or other MDM solution</li><li>1+ years experience using Okta or other SSO solution</li><li>1+ years experience imaging, deploying, and recycling hardware</li></ul><div><br>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.</div><div><br></div><div><strong>About Pushpay&nbsp;</strong></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</div>

IT Support Analyst

<div><strong>About this Role:</strong></div><div>As Project Manager, you will be working with the Zed (our federated GraphQL service layer) and Salesforce (our CRM system of record) squads to bring order to the work our backend teams are responsible for. You’ll help wrangle our workstreams in Jira to organize our work, capture and manage requirements, and keep our developers accountable for the work they’re committing to.&nbsp;<br><br></div><div>You’ll keep a pulse on the state of work, actively help remove roadblocks, and connect our squads in the conversations necessary to move our work forward. You’ll participate in and support our squad rituals like the daily standup, sprint retro, planning, and more. You’ll collaborate closely with engineers, stakeholders, and others.<br><br></div><div>Most importantly, you will bring your skills and experience to help further our mission of helping people experience the Bible as a unified story that leads to Jesus.&nbsp;<br><br></div><div><strong>What You’ll Be Doing:</strong></div><ul><li>Collaborating closely with the Engineering Managers, Product Managers, other Project Managers, and others to coordinate work, capture requirements, and bring the right people together</li><li>Support the biweekly rhythms of planning and execution for cross-functional product teams as a project manager, including daily standups, refinement, sprint retro, and sprint planning</li><li>Organizing work in Jira across the Zed and Salesforce squads</li><li>Proactively identifying and removing roadblocks from the team</li><li>Tracking and communicating releases that impact other teams and squads</li><li>Coaching the team on project management best practices and helping them identify ways to work better together</li><li>Proactively identifying cross-functional dependencies that might affect other teams or those that might affect your team.&nbsp;</li></ul><div><br></div><div><strong>What we’re looking for:</strong></div><ul><li>3+ years of overall experience as either a scrum master, technical project manager, or product manager</li><li>Experience with managing work in Jira&nbsp;</li><li>Experience in a (preferably, SaaS) company that leverages agile development processes&nbsp;</li><li>Experience working with engineers to refine and estimate their work</li><li>Experience collaborating closely with product managers, engineering leaders, dev ops engineers, and backend software engineers in a cross-functional <a href="https://www.invisionapp.com/films/squads">Squad</a> mode</li><li>Strong communication skills</li></ul><div><br></div><div>About BibleProject</div><div><em>Portland, Oregon, Founded in 2014</em></div><div><br></div><div>BibleProject is a nonprofit, crowdfunded organization that produces 100% free Bible videos, podcasts, blogs, classes, and educational Bible resources. Our mission is to help people experience the Bible as a unified story that leads to Jesus.<br><br></div><div>We have grown significantly in the area of multimedia technology. What began with two animated videos now encompasses multiple platforms and products—including over 160 videos. Our website and app serve as connection hubs to our ever-growing library of resources. Classroom, our online learning platform, offers accessible, graduate-level Bible classes.&nbsp;</div><div><br></div><div>These, and all of our supporting products, continue to be completely free to audiences around the world, thanks to the ongoing generosity of our patrons.</div><div><br></div><div><strong>Location:</strong> This role must be performed within the U.S. Occasional travel to Portland may be required.</div><div><strong>Beginning:</strong> May 2024</div><div><strong>Reporting to:</strong> Mindy McCutcheon, Product Operations Manager</div><div><strong>Compensation:</strong></div><ul><li>The annual salary range for this role is $88,000 to $111,000.&nbsp; Salary scales with experience directly related to this role.<ul><li>Competitive salary that scales with experience directly related to this role. Top tier in our market but will not match top technology companies</li></ul></li><li>Medical, dental, vision, life, short and long-term disability insurance for employees and dependents with premiums covered 100% by BibleProject</li><li>401(k) with 4% employer match</li><li>Flexible PTO</li><li>4 weeks of org-wide synchronized rest</li><li>Paid learning stipend</li><li>Paid parental leave</li><li>Home Office resources</li><li>A culture focused on belonging and thriving</li></ul><div><br></div><div><em>BibleProject is an equal opportunity employer.</em></div>

Project Manager, Platform

<div><strong>About Subsplash</strong></div><div>Originally based in Seattle, Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve pioneered the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm">Glassdoor</a> and see for yourself!</div><div><br><strong>About the Team</strong></div><div>The Marketing Team’s primary responsibilities are to communicate the value of the Subsplash platform to the world—managing all outward-facing communications, leading demand generation efforts, creating go-to-market product strategies, facilitating brand management/identity, and more. We create beautiful and effective email campaigns, social media strategies, website content, product identities, videos, and more. We identify prospects and nurture them into quality leads for our sales team. For existing clients, we help them understand and engage with our products and new features. We have fun moving projects from concept to reality, and discovering what works well to help Subsplash and our clients succeed.</div><div><br><strong>About the Role</strong></div><div>As the Digital Advertising Specialist, you will report to the Sr. Demand Generation Manager. You will be responsible for increasing the volume of high-quality marketing-qualified leads across a variety of paid and unpaid channels, including paid search, paid social, display, sponsor initiatives, and digital properties.&nbsp;<br><br>You are highly skilled at telling compelling stories to different audiences and are able to leverage a go-to-market strategy to develop copy for ads and landing pages that will drive revenue. You are comfortable and have experience coming up with creative approaches for executing new campaigns and optimizing existing campaigns. You’re familiar with acquisition marketing metrics like click-to-lead conversion rate, cost per lead, and close ratio, and have a proven track record of implementing tactics to&nbsp; improve them.&nbsp;<br><br>You know how to leverage data to track, analyze, and report KPIs in order to make better decisions. You are eager to collaborate and take on projects assigned by others, but are also capable of identifying and tackling projects on your own initiative.&nbsp;</div><div>&nbsp;</div><div><strong>You Will...</strong></div><ul><li>Create compelling content and copy that speaks to our audience across channels and media–including landing pages, ads, etc.,–to drive for maximum pipeline value.</li><li>Develop advertising messaging and creative testing framework in close collaboration with the Marketing team.</li><li>Manage advertising channels, including paid search, paid social, display, sponsorships, etc., to cost-effectively reach our target audience and generate pipeline.</li><li>Closely track, analyze, and report on spend, test results, pipeline generation, and ROAS for paid search, paid social, display, and sponsorship channels.</li><li>Implement and manage consistent tracking of events in Google Tag Manager, Google Analytics, Google Ads, Facebook Ads, Hubspot, Fullstory, etc.</li><li>Partner with the Sr. Demand Generation Manager to manage sponsor relationships and projects from discovery through execution and performance reporting.&nbsp;</li><li>Proactively evaluate emerging digital technologies, media opportunities, approaches, trends, and strategies for Subsplash to leverage.</li></ul><div><br><strong>Required Education + Experience</strong></div><ul><li>Models humility, innovation, and a drive for excellence.</li><li>Passionate about our products and how they can serve churches, ministries, and nonprofits.</li><li>3+ years of demand generation experience, preferably with a B2B SaaS company.</li><li>3+ years of copywriting experience with a proven track record of increasing conversions through copy and visual improvements.</li><li>3+ years of experience managing paid search and paid social advertising campaigns.</li><li>Excellent written and verbal communication skills.</li><li>Strong understanding of the types of campaigns and bidding strategies that are possible in paid search and paid social channels (including tROAS, tCPA, max conversions, and max conversion values) and when/how to implement each of them.</li><li>Strong in project management and implementing effective processes.</li><li>Strong team collaboration and relational skills.</li><li>Ability to work remotely and with remote team members.</li><li>Proven ability to problem-solve and find innovative solutions.</li><li>Ability to work independently to move projects and initiatives<br>forward, while also regularly creating and presenting new and innovative business solutions.</li><li>Bachelor’s degree in marketing, business, or a related field is a plus.</li><li>Experience with Google Ad Manager, Microsoft Ad Manager, Facebook Ad Manager, Capterra, G2 Crowd, and similar paid search, paid social, and paid listing platforms.</li><li>Experience with Tableau, Looker, or other data visualization software is a plus.</li><li>Experience with HTML and CSS is a plus.</li><li>Experience managing multiple business units, brands, and products is a plus.</li></ul><div><br><strong>Compensation</strong></div><ul><li>The overall compensation for this role is between $65,000 - 75,000/yr.</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 22 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, KS, MO, MI, NC, NM, OK, OH, OR, SC, TN, TX, UT, VA, WA.</div><div>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.&nbsp;</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k Matching, Culture Building Events&nbsp;</div><div><br><em>This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay.</em></div><div><br>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br><em>Subsplash is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or genetic information.</em></div>

Digital Advertising Specialist

<div><strong>What Do We Do<br></strong>Aplos is the leading provider of nonprofit and church management software, serving over 40,000 organizations since our inception in 2009. Our all-inclusive platform offers a built-in fund accounting system, dynamic CRM, fundraising and giving tools, online donations and payment processing, integrated payroll, email marketing, website builder, and much more. Our leadership team includes start-up pioneers, Silicon Valley veterans, and serial entrepreneurs, making Aplos a driving force in the nonprofit SaaS market.<br><br>Our vision is to bring powerful technology to every nonprofit in the world. We are in a growth phase and are seeking driven individuals passionate about innovation and customer success. Join us and help us continue to shape the future of nonprofit technology.<br><br><strong>Your Impact on our Mission<br></strong>As the Senior Product Manager, you will champion the needs of developers and customers alike to develop the roadmap, vision, and priorities for Aplos’s ecosystem. We are looking for someone who has spent several years in SaaS Product Management focusing on developer products and integrations.<br><br>You will drive measurable impact by enabling a thriving ecosystem of tools and integrations to allow Aplos to plug-n-play with other services within our customers environment. Using qualitative and quantitative insights, you will define and deliver innovative developer-facing products, including tools to build, test, debug, and monitor the health of the integrations.<br><br>You will work alongside sales, marketing, and other product teams and collaborate with our SaaS partners to deliver engaging integrated experiences for end users. You will also work with engineering and operational stakeholders to ensure the developer platform is easy to learn, easy to use, and is well documented.<br><br><strong>Your day to day is…</strong></div><ul><li>Lead the strategy and roadmap for the Aplos developer platform and partner integrations</li><li>Apply your understanding of developer and business audiences to drive a rich and thriving ecosystem of integrations, as well as customer adoption of those solutions.</li><li>Understand market and customer needs by closely working with Partners, Customers, User Research, Analytics, and Marketing</li><li>Define and continuously monitor, measure and report on key business and customer metrics</li><li>Prioritize opportunities, define requirements and execute cross-functionally (Engineering, Design, Analytics, Pricing, Legal, Sales, Marketing, etc.) to take features from concept to launch</li></ul><div><br><strong>You’ll be successful in this role if you have…</strong></div><ul><li>8+ years of experience in Product Management, ideally in Developer Platform and/or Enterprise space</li><li>4+ years of B2B product experience in building technical products, APIs, sign-up onboarding, integrations, developer platform, etc.</li><li>Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building sophisticated software products side by side with engineers.</li><li>Attention to detail. The ability to obsess over every single part of the delivery process, anywhere in the world</li><li>Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions, so they don't become our users problems</li><li>Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to demonstrate this data to make decisions without getting stuck in analysis paralysis</li><li>Excellent customer presence and ability to communicate with executives</li></ul><div><br><strong>Location</strong>: Remote with the possibility of becoming a hybrid position out of our office in Vancouver, BC.<br><br><strong>Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity<br></strong>Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

Senior Product Manager - Integrations & Partner Ecosystem

<div>Ministry Brands is looking for a Product Manager to join our growing team!&nbsp;</div><div> &nbsp;</div><div><strong>Who we are&nbsp;</strong></div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.  &nbsp;</div><div>&nbsp;</div><div>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.&nbsp;</div><div> &nbsp;</div><div><strong>What you'll do&nbsp;</strong>&nbsp;</div><div>Owner of the holistic product life cycle and customer journey for Ministry Brands payments product segment. Work will be collaborative and generally independent. This individual will work with the broader product team, inside of a shared product management cadence. Your job will be to identify customer needs and extract insights that lead to new customer acquisition, increased product usage, and existing customer retention, then translate those needs into actionable initiatives. This individual will work hand in hand with Operations, Sales, Marketing, Design, and Engineering to solidify product requirements that upgrade old product experiences and deliver new breakout experiences that drive customer loyalty.&nbsp;</div><div>&nbsp;</div><div><strong>Key Responsibilities&nbsp;</strong></div><ul><li>Translates strategic objectives into actionable initiatives &nbsp;</li><li>Conducts customer research including interviews and win/loss analysis&nbsp;</li><li>Facilitates feedback meetings with sales, marketing, legal, operations, and other internal stakeholders &nbsp;</li><li>Works with engineering leadership to define solution architecture and feature requirements &nbsp;</li><li>Coordinates product designers to design best in class interfaces &nbsp;</li><li>Develops Market and Product Requirements Documentation&nbsp;</li><li>Builds business cases to understand ROI and opportunity cost &nbsp;</li><li>Prioritizes initiatives based on revenue impact, customer value creation, and alignment with company goals&nbsp;</li><li>Coordinates with the product owners, designers, and development managers on quarterly planning and sprint cadence &nbsp;</li><li>Coordinates with release management team to successfully launch new products and features &nbsp;</li><li>Understands and utilizes key metrics to drive growth including Customer Count, CAC, LTV, ARR, EBITDA, churn, and product specific KPI’s &nbsp;</li><li>Defines software and professional service products including pricing, positioning, and implementation &nbsp;</li><li>Reports to senior leadership on strategy, financials, and initiative progress&nbsp;</li></ul><div>&nbsp;</div><div><strong>Who you are</strong></div><ul><li>Bachelor's degree or an equivalent combination of education and experience &nbsp;</li><li>4+ years of experience managing payment processing and online commerce products&nbsp;</li><li>4+ years of experience in product management, preferably in SaaS software&nbsp;</li><li>Experience working with financial systems, and payment regulations&nbsp;</li><li>Curious about changes in the payment landscape and knowledgeable of emerging trends&nbsp;</li><li>Strong communication and presentation skills&nbsp;</li><li>Ability to engage and support cross-functional teams&nbsp;</li><li>Can meet tight deadlines, lead by example, be willing and able to roll-up sleeves and dive into the details when necessary&nbsp;</li><li>Experience launching product software for clients and consumers&nbsp;</li><li>Ability to manage multiple projects in various stages, from ideation through market delivery &nbsp;</li><li>Prefer 4+ years of business experience in one or more of the following: design, engineering, project management, strategy, business analysis, or similar field&nbsp;</li><li>Possess excellent analytical skills with experience in information and data analysis, impact analysis, cost-benefit analysis, ROI, and globally integrated solutions with ability to interpret data to make fact-based decisions&nbsp;</li><li>Experience with Pendo a big plus&nbsp;</li><li>Agile, Agile Product Lifecycle Management, Build vs Buy, Competitive Intelligence, Functional Specification, New Product Development, New Product Introduction, Product Demonstration, Product Management, Product Management Lifecycle (PMLC), Product Requirements, Product Research, Product Strategy, Roadmaps Management, Software Requirements Specification, User Research, Web Design, Web Development, Application lifecycle management (ALM) Software, Bug Tracking Software&nbsp;</li></ul><div>&nbsp;</div><div>Benefit offerings designed to promote a life of balance!   &nbsp;</div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.  &nbsp;<br>  &nbsp;<br>Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.  &nbsp;</div><div> &nbsp;</div><div>Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!   &nbsp;</div><div> &nbsp;</div><div>Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.   &nbsp;</div><div> &nbsp;</div><div>Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.   &nbsp;</div><div> &nbsp;</div><div>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. &nbsp;</div>

Product Manager

<div><strong>Opportunity Description:</strong></div><div>Are you passionate about translating market and customer needs into amazing software? Do you enjoy being part of a fast-paced, challenging, fun environment?</div><div><br>If so, we're currently looking for an experienced product manager to join our team. In this role, you'll help create and guide the development of innovative and intuitive software used by Catholic parishes and dioceses. If you thrive in data-rich environments and have a knack for translating complex data challenges into intuitive user experiences, this role is for you.<br>&nbsp;</div><div><strong>What You'll Be Doing</strong></div><div>Key responsibilities for this role:</div><ul><li>Vision &amp; Strategy: Define the product vision, strategy, and roadmap based on deep customer insights and market analysis</li><li>Data-Driven Decision Making: Leverage data and analytics to drive product decisions, measure product performance, and optimize user experiences</li><li>User-Centered Design: Conduct UX interviews, gather feedback, and utilize design thinking to create compelling and efficient user interfaces</li><li>Agile Methodologies: Work as a Product Owner on a scrum team and collaborate closely with cross-functional teams using agile methodologies to ensure timely delivery of high-quality product features</li><li>Requirements &amp; Documentation: Define detailed user stories, epics, and acceptance criteria to provide clear direction to the engineering team</li><li>Quality Assurance: Work alongside the QA team to prioritize, troubleshoot, and ensure the delivery of a low defect product</li><li>Stakeholder Management: Interface with stakeholders, gather feedback, and manage expectations to ensure alignment on product goals and deliverables</li><li>Be a part of a team that dreams big to design solutions to help the Catholic Church solve real problems as we move into the future&nbsp;</li></ul><div><br><strong>What We're Looking For:</strong></div><div>Below is the list of qualifications we are looking for in the ideal candidate.<br><br></div><div><strong>Got to have these:</strong></div><ul><li>3+ years experience as a Product Manager and Product Owner</li><li>Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, features, and drive management of product</li><li>Demonstrated experience conducting user interviews and utilizing design thinking methodologies</li><li>In-depth knowledge of Agile process and principles</li><li>Outstanding communication, presentation and leadership skills</li><li>Excellent organizational and time management skills</li><li>Creative thinker with a vision</li></ul><div><strong><br>Big plus if you also have these:</strong></div><ul><li>Bachelors or Masters degree</li><li>2+ years experience in directing wireframing and rapid prototyping efforts</li><li>2+ years experience in development of SaaS products or enterprise applications</li><li>Familiarity with operations within the Catholic Church</li></ul><div>&nbsp;</div><div><strong>Who Should NOT Apply:</strong></div><div>If you are looking for a "J-O-B" to punch a clock and collect a check, this opportunity is not for you. If you're not a team player and if you don't like to "bring it" everyday, you won't fit in here.</div><div><br><strong>Benefits and Location:</strong></div><div>This role is a full-time position with salary (commensurate to the responsibilities of the role and qualifications of the candidate) and includes retirement benefits. Candidate will work remotely.</div><div><br>eCatholic is a fully-remote company with team members spread out around the country. We are a multi-time member of the Texas A&amp;M Aggie 100, recognizing the 100 fastest-growing, Aggie-owned companies in the world.</div>

<div>Ministry Brands is looking for a Director of Sales to join our growing team!&nbsp;</div><div>&nbsp;</div><div><strong>Who we are&nbsp;</strong></div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. &nbsp;</div><div><br>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.</div><div>&nbsp;</div><div><strong>What you'll do&nbsp;</strong></div><ul><li>Provide excellent leadership, high degree of credibility, sales expertise and time management skills &nbsp;</li><li>Achieve and exceed assigned sales quotas through new business acquisition and cross-selling &nbsp;</li><li>Effective prioritization, sales activity, pipeline, and account management &nbsp;</li><li>Create and maintain positive relationships with current and prospective clients &nbsp;</li><li>Design, monitor and optimize territory coverage &nbsp;</li><li>Effective motivator and coach to sales approach and best practices &nbsp;</li><li>Ensure employee resources, including process and technology, are optimized to enable improved individual and team performance &nbsp;</li><li>Monitor, drive, and report on KPIs (includes but not limited to sales, dials, talk time, conversions, opportunities, demos, and win/loss, CRM usage), ensuring that processes are consistently followed and deliver the expected outcomes &nbsp;</li><li>Track progress to goals&nbsp;</li><li>Focus on employee growth, and development of a high-performing, engaged team &nbsp;</li><li>Assess individual capability, and develop employees to the next level of performance for current and future roles &nbsp;</li><li>Scale business as growth and opportunity dictate; create business plans and ROI studies as needed to support the business growth &nbsp;</li><li>Develop and be an example of the company’s culture&nbsp;</li></ul><div><br><strong>Who you are&nbsp;</strong></div><ul><li>Four-year college degree from an accredited institution or an equivalent combination of education and work experience; Master’s in Business Administration (MBA) preferred&nbsp;</li><li>Minimum 5-10+ years of sales or sales management experience in a business-to-business sales environment&nbsp;</li><li>Prior experience in a leadership role with demonstrated ability to meet or exceed targets&nbsp;</li><li>Must have demonstrated knowledge of sales processes and techniques&nbsp;</li><li>Must have strong negotiation and analytical skills&nbsp;</li><li>Must have successful closing skills and the ability to solve problems&nbsp;</li><li>Must possess excellent time management and organizational skills&nbsp;</li><li>Must be able to work autonomously with little guidance from management&nbsp;</li><li>Must be able to work under pressure to meet deadlines while maintaining composure&nbsp;</li></ul><div>&nbsp;</div><div><strong>Benefit offerings designed to promote a life of balance! &nbsp;</strong></div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. &nbsp;</div><div>Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them. &nbsp;</div><div>&nbsp;&nbsp;</div><div>Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays! &nbsp;</div><div>&nbsp;</div><div>Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible. &nbsp;</div><div>&nbsp;</div><div>Mental health support –Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost. &nbsp;</div><div>&nbsp;</div><div>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;</div>

Director of Sales

<div><strong>Opportunity Description<br></strong>Are you passionate about creating amazing software? Do you enjoy being part of a fast-paced, challenging, fun environment?<br><br>If so, we're currently looking for an experienced software developer to join our team. In this role, you'll help develop innovative and intuitive software used by thousands of Catholic parishes, dioceses, schools, and ministries.<br><br><strong>What You'll Be Doing<br><br>Key responsibilities for this role:</strong></div><ul><li>Build software for existing and new eCatholic products</li><li>Collaborate with team members on problem-solving</li><li>Participate in weekly developer and company meetings</li><li>Conduct ongoing analysis to anticipate and prevent potential IT threats or malicious attacks</li><li>Help to design technical architectures</li><li>Constantly improve your skills in writing code that is more correct, bug-free, and performant.</li><li>Be a part of a team that dreams big to design solutions to help the Catholic Church solve real problems as we move into the future</li></ul><div><br></div><div><strong>What We're Looking For:<br></strong>Below is the list of qualifications we are looking for in the <em>ideal</em> candidate.<br><br><strong>Got to have these:</strong></div><ul><li>Bachelors or Masters in computer science, computer engineering, or comparable work experience</li><li>Experience developing web-based applications with Spring MVC</li><li>Experience developing scalable REST APIs</li><li>Experience developing microservices</li><li>Experience with multi-tier backend application development</li><li>An aptitude for learning new programming languages, skills, and technologies</li><li>Thrive working in remote agile development environment</li><li>Strong verbal and written communication skills</li><li>Proven organizational and time management skills</li></ul><div><br><strong>Big plus if you also have these:</strong></div><ul><li>5+ years experience in development of SaaS products or enterprise applications</li><li>Extensive experience in server architecture and management, particularly docker, kubernetes and AWS</li><li>Familiarity with operations within the Catholic Church</li></ul><div><br><strong>Technologies We Use:</strong></div><ul><li>Java and JSP</li><li>Web technologies, including jQuery and Less</li><li>MySQL/MariaDB</li><li>CentOS</li><li>Nginx</li><li>Git</li><li>Amazon Web Services</li><li>Docker</li><li>Kubernetes</li><li>Jira</li></ul><div>&nbsp;<br><strong>Who Should NOT Apply:<br></strong>If you are looking for a "J-O-B" to punch a clock and collect a check, this opportunity is not for you. If you're not a team player and if you don't like to "bring it" everyday, you won't fit in here.<br>&nbsp;<br><strong>Benefits and Location<br></strong>This role is a full-time position with salary (commensurate to the responsibilities of the role and qualifications of the candidate) and includes retirement benefits. Candidate will work remotely.<br>eCatholic is a <a href="https://ecatholic.com/blog/remote-work">fully-remote company</a> with team members spread out around the country. We are a multi-time member of the Texas A&amp;M <a href="https://ecatholic.com/blog/ecatholic-returns-to-the-aggie-100">Aggie 100</a>, recognizing the 100 fastest-growing, Aggie-owned companies in the world.</div>

Senior Java Developer

<div><strong>Principle Responsibilities</strong></div><ul><li>Integration Strategy: Develop and execute a comprehensive integration strategy for connecting multiple SaaS applications within the organization.</li><li>API Integration: Develop and maintain API connections between SaaS applications, ensuring data synchronization and real-time updates.</li><li>Data Mapping: Map data fields and processes between SaaS platforms to enable consistent and accurate data flow.</li><li>Workflow Automation: Implement workflow automation to streamline business processes, reducing manual tasks, and automating device life cycle through SaaS Apps such as Okta, Workday, Active Directory and more.</li><li>Error Handling: Develop error-handling mechanisms to identify and resolve integration issues promptly.</li><li>Performance Optimization: Monitor and optimize integration performance to minimize latency and ensure responsiveness.</li><li>Documentation: Create and maintain technical documentation for integration processes, API endpoints, and data mapping.</li><li>Testing: Conduct thorough testing of integrations to validate functionality and troubleshoot any issues.</li><li>Collaboration: Collaborate with internal stakeholders, SaaS vendors, and third-party providers to ensure successful integrations.</li></ul><div><br><strong>Required Skills&nbsp;</strong></div><div><em>Unique Skills &amp; Knowledge&nbsp;</em></div><ul><li>Excellent communication skills. Plus, the ability to communicate complex solutions clearly to all audiences. (Written and verbal)</li><li>Naturally personable and outgoing, with a friendly demeanor.</li><li>You are teachable. You know when something is over your head and are not afraid to ask for help.</li><li>Ability to solve problems and prioritize customer requests even with multiple interruptions.</li><li>Ability to quickly adapt to newly implemented technology.</li><li>You’re a go-getter, on a mission to get the job done, see a task through to completion, and bring your best every day.</li></ul><div><br><em>Problem Solving &amp; Decision Making&nbsp;</em></div><ul><li>High level of resourcefulness. Must know when and where to dig for information, and when to ask for help.</li><li>Solution-oriented.</li><li>Excellent listening skills and the ability to ask probing questions, understand concerns, and resolve problems.</li></ul><div><br><em>Relational Connection</em></div><ul><li>Gateway Staff (all locations)</li><li>Part-time staff and high-capacity volunteers.</li><li>Maintain vendor relationships</li></ul><div><br><em>Physical Capabilities</em></div><ul><li>Able to pick up and carry large items such as monitors and desktop computers, cameras, servers and UPSs.</li></ul><div><br><strong>Core Competencies</strong></div><ul><li>Punctual and reliable</li><li>Customer service centered</li><li>Proactive</li><li>Team player</li><li>Teachable</li></ul><div><br><strong>Technical Competencies</strong></div><ul><li>Strong knowledge of RESTful APIs, webhooks, and integration patterns.</li><li>Proven experience of SaaS Apps such as Okta, Workday, Active Directory and more</li><li>Intermediate level understanding of Networking</li><li>Experience with MacOS X and Windows products</li><li>Proficiency in programming languages like Python, JavaScript, or others as needed</li></ul><div><br><strong>Key Performance Measurements</strong></div><ul><li>Timely completion of assigned tasks and projects.</li><li>Ability to give and receive feedback to the Information Technology Team as well as end users.</li><li>Contribution to knowledge base articles.</li><li>Ability to quickly understand new technologies.</li></ul>

IT Integration Engineer

<div><strong>About this Role:</strong></div><div>As our Backend Developer, you will be a software engineer responsible for collaborating on our GraphQL layer that allows one of our end-user products to operate with high performance, reliability, and security at scale. You’ll serve as a subject matter expert on the business functionality you define and implement and collaborate closely with the leads in engineering, product, and design.&nbsp;<br><br></div><div>You will be a part of the rotating production support team for our service architecture. You will also help define the standards by which BibleProject designs, delivers, and supports backend services.</div><div><br>Most importantly, you will bring your skills and experience to help further our mission of helping people experience the Bible as a unified story that leads to Jesus.&nbsp;</div><div><strong><br>What You’ll Be Doing:</strong></div><ul><li>Building, augmenting, and refining the performance, security, and reliability of GraphQL services using Apollo GraphQL libraries and patterns</li><li>Collaborating with squads to integrate and support GraphQL services within our products</li><li>Deploying and supporting a CI/CD pipeline that delivers code to an AWS environment</li><li>Working with engineers who are focused on our practices and tooling to enhance an optimal environment for building, shipping, and supporting production software</li><li>Striving for best-in-class cross-functional collaboration with product designers, product managers, UX researchers, and content authors to ship great code and experiences</li><li>Participating in the biweekly rhythms of planning and execution for cross-functional product teams as an individual contributor</li><li>Participating in the engineering-team-wide on-call rotation for BibleProject products</li></ul><div><br></div><div><strong>What we’re looking for:</strong></div><ul><li>3+ years of overall experience as a software developer</li><li>Production experience with GraphQL, using Apollo GraphQL libraries and patterns</li><li>Experience in a (preferably, SaaS) company that leverages agile development processes and DevOps practices</li><li>Demonstrable experience with the following categories:&nbsp;<ul><li>DevOps practices, including CI/CD and observability tooling</li><li>Amazon Web Services or other cloud service providers</li><li>Git, Jira, and other SDLC tools</li></ul></li><li>Experienced with working and delivering code independently, including estimating your work</li><li>Experience with either cloud data storage and/or open-source database technologies</li><li>Experience collaborating closely with product designers, product managers, and frontend developers in a cross-functional <a href="https://www.invisionapp.com/films/squads">Squad</a> model</li></ul><div><br></div><div><strong>Who we’re looking for:</strong></div><ul><li>Relevant Experience: You’ve built GraphQL service endpoints and deployed them to a cloud environment (ideally AWS).</li><li>Production Reps: You’ve seen and experienced enough of what <em>good</em> looks like in production software to help lead yourself with regards to DevOps practices.</li><li>Remote work: You need to be confident in your own ability to manage your time, be available for your team, and build relationships in that situation.</li><li><strong>Servanthood:</strong> Balancing long-term goals with the tactical needs of the current sprint - all in service to our audience - requires an open-handed, thoughtful posture of service.</li><li><strong>Teachability: </strong>You have a history of learning new things and are open to the growth that comes through collegial debate and collaboration.</li><li>Mission Alignment: You’re compelled by the mission of BibleProject to help people experience the Bible as a unified story that leads to Jesus.</li></ul><div><br><strong>About BibleProject</strong></div><div><em>Portland, Oregon, Founded in 2014</em></div><div><br></div><div>BibleProject is a nonprofit, crowdfunded organization that produces 100% free Bible videos, podcasts, blogs, classes, and educational Bible resources. Our mission is to help people experience the Bible as a unified story that leads to Jesus.</div><div><br></div><div>We are rapidly growing in the area of multimedia technology. What began with two animated videos now encompasses multiple platforms and products—including over 160 videos. Our website and app serve as connection hubs to our ever-growing library of resources. Classroom, our online learning platform, offers accessible, graduate-level Bible classes.</div><div><br></div><div>These, and all of our supporting products, continue to be completely free to audiences around the world, thanks to the ongoing generosity of our patrons.</div><div><br></div><div><strong>Location:</strong> This role is remote within the U.S. with occasional travel to Portland.</div><div><strong>Beginning:</strong> December 2023</div><div><strong>Reporting to:</strong> Jon Horton, Platform Engineering Manager</div><div><strong>Compensation:</strong></div><ul><li>The annual salary range for this role is $95,000 to $120,000. &nbsp;<ul><li>Competitive salary that scales with experience directly related to this role. Top tier in our non-profit market but will not match top technology companies</li></ul></li><li>Medical, dental, vision, life, short and long-term disability insurance for employees and family with premiums covered 100% by BibleProject</li><li>401(k) with 4% employer match</li><li>Flexible PTO</li><li>Paid learning stipend</li><li>Paid parental leave</li></ul><div><br></div><div><em>BibleProject is an equal-opportunity employer</em></div>

Backend Developer, GraphQL

<div><strong>Join Tithe.ly, </strong><strong><em>We’re on a Mission&nbsp;</em></strong></div><div><strong>We’re a fully remote tech company that puts the Church first</strong>, serving over 37,000 churches around the world. We’re on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God. And we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.<br><br></div><div><strong>Partnerships, Sales &amp; Account Manager</strong></div><div>The Partnership Manager is responsible for developing and maintaining strong partnerships with external organizations, denominations, and networks. This position aims to drive sales, nurture growth, and foster long-term partnership relations.</div><div><br><strong>Primary Responsibilities of the Role</strong></div><div><strong>Partner Relationship Management:</strong></div><ul><li>Identify, establish, and manage partnerships with potential clients, affiliates, or businesses.</li><li>Maintain regular communication with partners to understand their needs and goals.</li><li>Collaborate with partners to develop joint marketing and sales strategies.</li></ul><div><strong>Sales and Revenue Generation:</strong></div><ul><li>Develop and implement sales plans to meet or exceed revenue targets.</li><li>Identify upsell and cross-sell opportunities within partner relationships.</li><li>Track and report on sales performance, revenue growth, and partner contributions.</li></ul><div><strong>Account Management:</strong></div><ul><li>Act as the main point of contact for partners, addressing inquiries and resolving issues promptly.</li><li>Ensure partners receive excellent customer service and support.</li><li>Maintain accurate records of partner interactions and transactions.</li></ul><div><strong>Strategic Planning:</strong></div><ul><li>Work with partners to align their goals and objectives with the company's strategic plans.</li><li>Develop and execute strategies to expand partner networks and increase market reach.</li><li>Analyze market trends and competitor activities to identify growth opportunities.</li></ul><div><strong>Collaboration and Communication:</strong></div><ul><li>Collaborate with cross-functional teams, including marketing, product development, and customer support in the interest of partnership growth and care.</li><li>Provide partners with the necessary tools, resources, and information to promote products or services effectively.</li><li>Prepare and deliver presentations to partners and internal stakeholders.</li></ul><div><strong>Contract Negotiation and Compliance:</strong></div><ul><li>Negotiate partnership agreements, contracts, and service-level agreements.</li><li>Ensure partners comply with contractual obligations and maintain a high level of satisfaction.</li></ul><div><strong>Performance Analysis:</strong></div><ul><li>Monitor and evaluate the effectiveness of partnership programs.</li><li>Analyze key performance metrics and use data-driven insights to optimize strategies.</li></ul><div><br><strong>As a Top Candidate</strong></div><ul><li>You demonstrate <strong>Interpersonal Savvy,</strong> relating comfortably to people across levels, functions, cultures, and geography, acting with diplomacy and tact, and building rapport in an open, friendly, and accepting way.&nbsp;</li><li>Consistently <strong>Drives Results</strong> with a strong bottom-line orientation and track record of exceeding goals successfully.</li><li>You identify and seize new opportunities with an <strong>action-oriented </strong>approach to work and life.&nbsp;</li><li>Leverage comprehensive <strong>Business Insights</strong> to establish key drivers and understand how strategies and tactics manifest in the market, providing guidance for decision-making and actions.</li><li><strong>Collaborate</strong> by working cooperatively with others across the organization to achieve shared objectives for both the company and the customer.&nbsp;</li></ul><div><br></div><div><strong>Technical Qualifications</strong></div><ul><li>Bachelor's degree in Business, Marketing, Sales, or a related field (Master's degree a plus).</li><li>Proven experience, 5+ years, in partnership management, sales, or account management within a SaaS company is a must.&nbsp;</li><li>Strong negotiation and communication skills.</li><li>Proficiency in Hubspot.</li></ul><div><br></div><div><strong>Office Requirements</strong></div><ul><li>Willingness to travel occasionally as required.&nbsp;</li><li>A stable work environment with a designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full-time in the US. Sponsorships are not available at this time.</li></ul><div><br></div><div><strong>Benefits</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithe.ly is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.</div>

Partnership Manager (Remote)

<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.<br><br></div><div>The Customer Success Manager or as we like to call it at ACST, the Ministry Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the products and services they receive and to improve upon areas of dissatisfaction.<br><br></div><div>As a Ministry Success Manager, you'll oversee strategic, proactive account management and customer operations and help develop practices to ensure ACS Technologies' (ACST) ability to serve our customers at scale. You will be part of a team of professionals striving to drive customer success, increase the use of our solutions, help customers find value in their subscriptions, and ensure customer retention.<br><br></div><div>This position requires a driven and talented professional with strong proactive outreach capabilities, a collaborative work ethic, a self-starter with solid problem-solving skills, and a positive and professional demeanor.<br><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Understand unique needs and coordinate customer care for the Catholic Archdioceses, Dioceses, and Parishes in your Book of Business.</li><li>Proactive phone outreach to existing customers in your account list (Book of Business).&nbsp;</li><li>Identify cross and upsell opportunities for the sales team while maintaining the trusted advisor relationship with customers.</li><li>Document sales leads and opportunities to engage sales process for demos or purchase of add on products.&nbsp;</li><li>Perform Account Management responsibilities for a large number of accounts in your BoB.</li><li>Proactively works to help customers realize increasing value in the solutions they use, and to continually use them deeper, smarter, and more effectively.&nbsp;</li><li>Relentlessly improves client retention for ACST through the development and growth of personal, business, and ministry relationships with customers.</li><li>Provides a world-class customer experience and helps drive ongoing engagement strategies and dependencies on our product and services.&nbsp;</li><li>Serves as the voice of the customer internally, promoting continual improvement.</li><li>Drives customer satisfaction to support renewals.&nbsp;</li><li>Reports and improves key Ministry Success team metrics, company-wide.</li><li>Coordinates with internal stakeholders in supporting customer needs.</li><li>Helps cultivate customers as references and case studies and partners with other teams to continually improve their customer experience.</li><li>Recommends Ministry Success strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.</li><li>May be scheduled to serve in support of after-hours phone support rotation as required. This involves being on-call for customer support calls after hours and over weekends.</li></ul><div><br><strong>What We’re Looking For:</strong></div><ul><li>An understanding of metrics: know what drives your customer's ministry decisions and how it affects ACST partnership.</li><li>Must possess a deep understanding of the Customer Success process, and proactive customer management skills.</li><li>Must have experience working within or with Catholic church</li><li>Must possess a deep understanding of the Catholic faith, beliefs, terminology and unique aspects of their financial processes, tracking of sacrements, and other key processes.&nbsp;</li><li>Experience using Totango or similar Customer Success platforms.</li><li>Experience using Salesforce or similar Customer Relationship Management platform.</li><li>Experience working in a Software as a Service (SaaS) environment.</li><li>Experience working in ACST’s solutions is a strong plus.&nbsp;</li><li>Strong preference for candidates with Ministry Platform and Realm experience (either as end user, administrator or trainer/implementation consultant).</li><li>Experience assisting large complex customers deploying SaaS solutions.&nbsp;</li><li>Should possess a solid process-building mindset.</li><li>Ability to multi-task and balance competing priorities in daily work.</li><li>Project management experience, using tools and communications to manage large projects.</li><li>A passion for delivering customer satisfaction.</li><li>Excellent analytical, critical thinking, and problem-solving skills.</li><li>Proficiency in written and verbal English.</li></ul><div><br><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul><div><br>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Customer Success Manager - Catholic Focus

<div>The Senior Director, IT Strategy &amp; Architecture proactively and holistically helps guide the enterprise through transformation and optimization initiatives, supporting the formulation of future strategy. The Sr. Director’s scope of activities includes helping the organization achieve targeted business outcomes related to grow revenue, optimizing costs and mitigating risks. The position’s focus is to:</div><div>• Engage business and IT stakeholders, creating and building relationships</div><div>• Facilitate IT Strategy and Roadmaps based on business operating vision</div><div>• Communicate the value of enterprise architecture, and its portfolio of services</div><div>• Design and build an EA team oriented around internal management consulting</div><div>• Drive the evolution of the EA teams services and operating model</div><div>• Facilitate alignment between business and IT, and across the IT landscape</div><div>• Coach and mentor EA practitioners</div><div><br>This position will be responsible for defining the advisory process, EA process, and architecture governance, and for leading the integration of those processes with related business and IT functions.</div><div><br><strong>Essential Duties and Responsibilities:</strong><br><br><strong>Manage the EA Practice (30%)</strong></div><ul><li>Develop the EA Practice - Leads the development of a value proposition and execution of a communication and education plan for the enterprise architecture practice. Promotes the business value of EA as an enabler of strategy formulation, and as support for technology innovation.</li><li>Develop the EA Team - Ensures the core EA team works closely with extended EA team members across the organization. Recruits and develops the critical skills, competencies and career paths for the EA team members; in particular, building the business and behavioral competencies needed to support delivery of EA’s consulting services.</li><li>Design the EA Operating Mode - Determines the extent to which the EA program has decision-making (governance) and compliance (assurance) rights. Identifies organizational requirements for the resources, structures and cultural changes necessary to support agility and adaptability.</li></ul><div><br><strong>Formulate Strategy and Guide Execution (20%)</strong></div><ul><li>Work with Business and Leadership Stakeholders to Develop Strategy - Leads the analysis of business and operating models, market trends and the technology industry to determine their potential impact on the enterprise’s business strategy, direction and architecture.</li><li>Connect Strategy to Execution - Translates and executes business strategy to achieve the organization’s targeted business outcomes by leading the development of an implementation IT strategy and roadmap for the enterprise architecture.</li></ul><div><br><strong>Build and Maintain Relationships (25%)</strong></div><ul><li>Build the EA Value Proposition and Structure Business Engagement - Builds the EA practice to become an internal management consultancy, offering services and skills to support the development and execution of business strategy.</li></ul><div><br><strong>Orchestrate the Delivery of Business Outcomes (25%)</strong></div><ul><li>Bring Alignment Across Business and IT - Leads analysis of the business’ future-state capabilities and future (and current) IT environment to detect critical deficiencies and recommend solutions for improvement to drive the business toward its targeted outcomes.</li></ul><div><br><strong>Minimum qualifications:</strong></div><div>• Master’s or bachelor’s degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience.</div><div>• Ten or more years of business experience in strategic and operations planning and/or business analysis.</div><div>• Ten or more years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment.</div><div><br><strong>Requirements:</strong></div><div>• Knowledge of business ecosystems, SaaS, infrastructure as a service (IaaS), platform as a service (PaaS), service-oriented architecture (SOA), APIs, open data, microservices, event-driven IT and predictive analytics.</div><div>• Knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management.</div><div>• Familiarity with information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks.</div><div>• Understanding of existing, new and emerging technologies, and processing environments.</div><div>• Strong leadership skills with exceptional soft and interpersonal skills, including teamwork, facilitation and negotiation.</div><div>• Strong consulting skills such as targeted communications, engagement management, stakeholder management and business development.</div><div>• Knowledge of all components of enterprise architecture, business and IT principles and processes.</div><div>• Excellent analytical, planning and organizational skills.</div><div>• Excellent written, verbal, communication and presentation skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences.</div><div><br><strong>Preferred – in addition to the minimum:</strong></div><div>• Ready to think, behave and act in an innovative consulting manner to drive the organization’s digital business strategies.</div><div>• Comfortable, experienced and accomplished at working with business executives, and able to push back in a professional and diplomatic way.</div><div>• Highly innovative with aptitude for foresight, systems thinking and design thinking.</div><div>• Vendor- and technology-neutral — more interested in achieving targeted business outcomes than in personal preferences, or in vested personal preferences of other business and IT leaders.</div><div>• Experience in nonprofit organization</div><div>• Active support of HFHI Values:</div><ul><li><strong>Humility </strong>– We are part of something bigger than ourselves</li><li><strong>Courage</strong> – We do what’s right, even when it is difficult or unpopular</li><li><strong>Accountability</strong> – We take personal responsibility for Habitat’s mission</li></ul><div>• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation, and abuse safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.</div><div><br><strong>The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance.<br><br>For work locations in the US, The target hiring range for this position is $158,000k - $176,000. The salary range for this position is between $148,000 - $223,000 per year.</strong></div>

CHRISTIAN SAASJOBS